룸 (King Room) | 다리미/다리미판, 무료 WiFi, 침대 시트
예약 가능 여부 확인

게이트웨이 인 & 레스토랑 여행 후기

3 out of 5
게이트웨이 인 & 레스토랑
51 Walker St, Lenox, MA

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 178개 이용 후기 중 66개" "
평점 8 - 좋아요. 178개 이용 후기 중 59개" "
평점 6 - 괜찮아요. 178개 이용 후기 중 31개" "
평점 4 - 별로예요. 178개 이용 후기 중 13개" "
평점 2 - 너무 별로예요. 178개 이용 후기 중 9개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

9.4/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

James 님, Westhampton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Gateways Inn 님, 2024년 2월 19일
Thank you for taking the time to leave a review. We depend on guests to let us know how we are doing. We look forward to a future stay.

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Gateways Inn 님, 2024년 2월 19일
Thank you. We are glad that you enjoyed your stay with us. We hope to welcome you back in the future.

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Sandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Charming, historic property situated in a very beautiful and scenic part of the Berkshires. Very unique in all it has to offer.
2023년 9월에 3박 숙박함
답변 제공: Gateways Inn 님, 2023년 9월 20일
Thank you for your comments. We are glad that you enjoyed your stay with us. We hope to welcome you in the future.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

elyssa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Food was delicious
2023년 7월에 3박 숙박함

10/10 - 훌륭해요

Sybil

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

DONALD

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Dennis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Full Breakfast. Live Music. Very Hospitable Staff.
2023년 5월에 2박 숙박함
답변 제공: Gateways Inn 님, 2023년 5월 24일
Thank you for taking the time to leave a review. We are glad you enjoyed your stay with us.We look forward to welcoming you back in the future.

6/10 - 괜찮아요

Mark

출장 여행
좋아요: 청결 상태
Quiet and clean enough.. but seems like they're going through some transitions or we caught them off season... felt a little shabby/bare, like the rooms needed a refresher -- doesn't look or feel like the photos on the website. And there was never any staff around. It was fine for a work trip where I was hardly ever there, but I wouldn't stay there for pleasure.
2022년 5월에 4박 숙박함

10/10 - 훌륭해요

Paul C

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place. Great staff. Great food & cocktails. Perfectly located.
2021년 12월에 1박 숙박함
답변 제공: Gateways Team 님, 2021년 12월 6일
Thank you for the kind words. We are happy that you enjoyed your stay with us.

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable, traditional inn with excellent service and restaurant. Facilities were clean and up to date. Walking distance to everything in town. Highly recommended.
2021년 10월에 1박 숙박함
답변 제공: Gateways Team 님, 2021년 10월 4일
Thank you for the review. It was a pleasure meeting you and we look forward to a return visit.

4/10 - 별로예요

suzanne

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
New owners and not ready to open. No service for breakfast( as advertised..gave us a card for a local deli which was overwhelmed ,no room clean up ( dirty linens on floor from last guest,)or towels…told us to go in to the linen room and help,ourselves. Our registration wasn’t in their computer…fortunately we had a copy.I understand that it’s hard to find help but we were completely on our own and had paid over $300. Per night.
2021년 8월에 2박 숙박함

2/10 - 너무 별로예요

Robert

단체 여행
별로예요: 직원 및 서비스
They were closed. It was prepaid and when I arrived there was no one on duty. The phone message said it might take 24 - 48 hours before my call would be returned.
2021년 5월에 2박 숙박함
답변 제공: Management 님, 2021년 6월 3일
After making a reservation, an email is sent out with pertinent information, including information about check in. It states what times check in is and what a guest needs to do if they plan to check in later than that time. Three days prior to arrival, we then send out a welcome email, which includes check in times. It states that " we are not always at the inn so please let us know your estimated time of arrival so that we can make arrangements to leave the key. " You did not contact us, so we left an envelope on the door with your name with instructions, as we have done many times in the past. You acknowledged when we spoke, that you did not even come to the Inn, if you had, you would have seen the envelope. E-mails are sent out for the guests benefit. If a guest chooses not to read them or reply, then the guest does not have a clear understanding of what to expect.

10/10 - 훌륭해요

Richard 님, Owls Head, Maine

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The inn is a wonderful and charming grand home in Lenox. The interior has warm furnishings and the staff went out of their way to make us feel welcome. Dinner was outstanding and the wine list had many examples of fine wines from Israel. Breakfast the next morning featured a sumptuous challah french toast souffle.
2019년 12월에 1박 숙박함
답변 제공: Michele 님, 2019년 12월 8일
Thanks so much for taking the time to share your experience with other travelers! It was a pleasure to have you both with us however short. We look forward to your next visit and more conversation.

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Special and very convenient place
Owners were on-site , friendly and went out of their way to make our visit comfortable and special
2019년 7월에 1박 숙박함
답변 제공: Michele 님, 2019년 8월 10일
Thanks for sharing! Glad you enjoyed your stay.

8/10 - 좋아요

CountryLadyL 님, Lunenburg

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely mansion turned inn with restaurant and bar, although they were not yet in service for the season. Our room was spacious, clean, comfortable and quiet. A great location!
2019년 6월에 1박 숙박함
답변 제공: Michele 님, 2019년 8월 10일
Glad you enjoyed your visit. Hope to see you during season!

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Loved the Inn. The room was very comfortable. We were walking distance to everything we needed. Would definitely stay there again.
2019년 6월에 1박 숙박함
답변 제공: Michele 님, 2019년 8월 10일
Thanks for posting! We hope to see you again.

6/10 - 괜찮아요

Chris

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Could do better!
We were disappointed in the outside appearance of the property. It badly needed painting, and the entry porch was unkempt and unwelcoming. The room itself was also very tired....we appreciate that an historic Inn should retain period features,but decoration should be of a superior quality and kept fresh.The curtains were appalling...just an unlined piece of simple cotton . However the public areas were quite elegant, and breakfast was very good. In short, we would not return having been in far better Inns in Lenox
2019년 6월에 1박 숙박함
답변 제공: Michele 님, 2019년 8월 10일
What you saw was the exterior of the house in the process of painting around all the rainy days! We are constantly refreshing and updating. Although the porch is cleaned daily, the constant rain can certainly take its toll. There are many Inns in Lenox to choose from and you are welcome to do so. We certainly cannot please everyone.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was pleased with the cleanliness and accommodations. There was a small refrigerator and coffee maker, as well as a bathrobe and slippers for two. The breakfast was excellent with a variety of choices such as cheese, loaf bread, homemade granola, fruit and yogurt and a hot meal of your choice.
2019년 4월에 1박 숙박함
답변 제공: Shelley 님, 2019년 4월 30일
Thank you for the kind words. We hope to welcome you back in the future.

10/10 - 훌륭해요

Margie 님, Acton, MA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We greeted warmly, the dinners and breakfasts were superb, location is convenient to every thing.
2018년 8월에 3박 숙박함

10/10 - 훌륭해요

WILLIAM

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A Perfect Place in Lenox
It was the best of what staying at the Inn has to offer. Great owners/hosts who were engaging and interesting. And Michelle's breakfasts were amazing - a great chef indeed and really interesting food.
2018년 8월에 3박 숙박함
답변 제공: Michele 님, 2018년 8월 28일
Thanks so much for sharing your experience with other travelers! You're compliments make my heart swell. It was a pleasure to have you here and we're looking forward to your return.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A nice Inn in a wonderful town.
Wonderful owner/staff. Food could use an upgrade. Very convenient to Lenox downtown.
2018년 8월에 3박 숙박함
답변 제공: Michele 님, 2018년 8월 30일
Thank you for sharing your thoughts. If you would be so kind as to send an email to the Inn I would like to know more about your comments on the food. It would help us to improve our offerings. Thank you.

10/10 - 훌륭해요

Gordon 님, Ar;ington, VA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly staff, beautiful facilities, super food. Wi-Fi weak
2018년 8월에 2박 숙박함
답변 제공: Eiran 님, 2018년 8월 8일
Thanks so much for giving us 5 stars. We apologize about the WiFi, since been fixed!

10/10 - 훌륭해요

John 님, Delmar, NY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Historical beauty
Our room was very clean and comfortable. The fireplace was a romantic touch. It was a true romantic experience in the Berkshires.
2018년 2월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Definitely won’t be back - choose somewhere else
We tried very hard to like this place, but just couldn’t. There were just too many things wrong with it. We love discovering new Inns and B&B’s, and have stayed in a lot of them. We’re not fussy travelers, but when you’re shelling out nearly four hundred a night, one would really hope for a truly amazing stay. This certainly was not. The outside needs a lot of maintenance and updating. See photos. We were put a room directly adjacent to the BAR, but were assured that it was soundproofed. It was NOT. We could hear every conversation and every drink being poured by 6 pm. The room itself from very spacious, with a great gas fireplace. The bathroom also needed updating, and numerous ugly damp spots around the 80’s jacuzzi tub that you couldn’t pay us money to actually bath in. See photos. The housekeeping was some of the worst we’ve ever come across. The bed was barely made, all wrinkled when we arrived back (photos) The female owner has an abrasive demeanor. We asked for recommendations on things to do, and she dismissive. “There’s tons to do around here. Take a look at the flyers on the table”. At breakfast, I asked for a glass of water and was told to get my own from the water cooler in the bar area - a completely separate room. On the plus side: it’s great having a bar right inside the “hotel”. The selection of wines and whiskeys is enormous. The live music was excellent. Would I recommend saying here? In a word - NOPE.
2017년 11월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Disappointing.
When arrived, was surprised at lack of welcome greeting. Seemed distracted. Was more worried about carpet than helping with luggage. Reprimanded for not letting them know about allergies before coming. Food was not that good. We arrived at night, but hotel seemed to have an overall dark feeling, not bright and airy. Three-piece band in lounge seemed a bit over kill for size of place. Ask for glass a of water and was told to get it at water station.
2017년 10월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly atmosphere, nice room, good food, in town, walk to everything.
2017년 10월에 2박 숙박함

10/10 - 훌륭해요

Stephanie 님, Park City, UT

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We enjoyed our stay. The staff were friendly and attentive. The food was delicious and Orin, the bartender, was very engaging.
2017년 9월에 2박 숙박함
답변 제공: Michele 님, 2017년 9월 16일
Thanks for your review. Glad you enjoyed your stay. Looking forward to seeing your husband at the Big E!

6/10 - 괜찮아요

Thomas

좋아요: 청결 상태, 직원 및 서비스
2017년 9월에 2박 숙박함
Thomas, I'm not really sure how to respond as you left no comment only to ask why you only gave us 3 stars?

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A very pleasant stay in Lenox
Lovely hotel with lots of classy atmosphere. Delicious complimentary breakfasts. Nightly entertainment varied from excellent to funky. For our own reasons, we brought food with us and didn't eat dinners at the restaurant. We definitely did not appreciate hearing from the owner how disappointed she was that we wouldn't be eating dinner there. The location of the hotel was terrific but Lenox, unfortunately, has seen much better days. The service was attentive. Otherwise, though, this was a very pleasant stay.
2017년 6월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely experience.
We had a lovely time. My favorite part: the breakfast. It was so delicious. The jet tub wasn't as nice as I hoped, and in retrospect i woildnt pay extra for that feature in the future.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Jim & Margaret 님, chelmsford, ma.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This was a memorable weekend stay.
This home was beautiful, great location, minutes walk to downtown, comfy and cozy with a great light breakfast before heading out to enjoy the beauful area, the owners where a delight, can't wait to go back in the summer or fall!

10/10 - 훌륭해요

ps

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Close to town
We enjoyed our stay. Loved the breakfasts, the music in the evening and the short walk to town We will return!

8/10 - 좋아요

katy 님, g

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice b&b right downtown
The owners & staff were great. They made us feel very comfortable. They have done a great job upgrading this former summer house without losing that historic feel.

10/10 - 훌륭해요

scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fab B and B
Just wonderful. I keepers were amazing.

10/10 - 훌륭해요

Daniel F 님, Southampton NY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Iconic B&B in the heart of the Berkshires! 5 minutes from Tangelwood and Norman Rockwell Museum.Attentive hosts, cozy bar and lounge with entertainment on weekend! Nice breakfast and exquisite dinner served in onsite restaurant !!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Innkeeper
The Inn was lovely. Room small but charming. Location and surrounding area great! The innkeepers were snooty. Not expected if they want people to recommend and return.

8/10 - 좋아요

Pete 님, California

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely Inn
Beautiful inn, great location and delicious breakfast

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

slue22

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Romantic weekend for two
Awesome residence - room was wonderful (5 stars) even with the tacky electric fireplace. Really found that to be cheesy in a well decorated room. Could spend a few more dollars for a better looking fireplace. Meals were a disappointment - especially the breakfast. For the price, a more home cooked option is expected and not cheese; toast; granola; and so reheated frozen cheese selection. Even the Sunday breakfast was a disappointment - you can't cook eggs and leave them over a warmer. Was definitely expecting a cooked to order egg or pancake option and that was lacking. Dining also wasn't up to par for the price. For convenience sake it's acceptable but the price should reflect that. Would definitely not recommend eating there and enjoying the other dining options Lenox has to offer. The Bar and Barmaid were very welcoming and enormous selection - 5 stars for that.

10/10 - 훌륭해요

Laura L 님, Atkinson, NH

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic
Best place we have stayed at ever!!! Gorgeous! Great staff who make you feel right at home.

10/10 - 훌륭해요

Donna 님, Woodbridge, CT

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A Nice Treat
We had a comfortable stay at this beautiful inn. The hosts were very accommodating about my lactose intolerance and made 3 different kinds of non-dairy drinks available to me--any one of those would have been fine. They offered live music in their sitting room on Saturday night which was delightful. The restaurant food was enjoyable, too.

8/10 - 좋아요

Mickey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Terry Gillis 님, Milford,ma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gateways to the Berkshires
Great location and meals.Service was superb.Loved the names of the rooms and referred to them in my Shakespeare class today.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Understaffed
Very nice people and place, but wholly understaffed for evening meal service. Beautiful bar, but no bartender. Lounge and live music, but no waitress and no way to get a cocktail over a 40 minute wait. Given very high prices, I think the service needs to improve to provide relative value.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect jumping off point for all the Berkshires
From the owners who personally welcomed us and made sure every one of our needs were met, to the delightful homemade breakfast treats and superb Lenox location, this place is a winner. We arrived on a Monday, knowing that most of the area's performance venues would be dark. So after dinner, we returned to Gateways Inn for the "free music," planning to enjoy an after-dinner drink and a little light entertainment. We ended up staying for 2 hours, because the group of 3 performers, plus 2 guest soloists, was spectacular. For the rest of our stay we returned after all of our other performances to catch more of the live music. The location right off downtown Lenox is pleasantly quiet, yet a one-block stroll from Church Street. From here we also had instant access to the roads we needed to easily get anywhere, from Great Barrington and Jacobs Pillow to North Adams and Williamstown. All staff were great as well - keeping our room perfectly clean and delivering every service with visible caring.

10/10 - 훌륭해요

mkk 님, JPN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
食事が大変美味しいです
タングルウッドへ車で行くならココは便利だと思います。運悪く雷雨に見舞われ外出を諦めましたが、レストランで夕食を頂いたところ、品数は少ないのですがとても美味しかったです。ご主人はお酒にもこだわっているようで、夜バーで飲むのも良いと思います。昔の邸宅を改装したようで部屋の内装などは可愛くて、それほど広くはありませんが、無駄なく綺麗にまとまっていました。車の運転が出来れば、道中も景色がいいのでおすすめです。