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켐블 인 여행 후기

3.5 out of 5
켐블 인
2 Kemble Street, Lenox, MA

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 31개 이용 후기 중 20개" "
평점 8 - 좋아요. 31개 이용 후기 중 5개" "
평점 6 - 괜찮아요. 31개 이용 후기 중 3개" "
평점 4 - 별로예요. 31개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 31개 이용 후기 중 0개" "

9.0/10

청결 상태

9.4/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
wonderfully restored old mansion. Rooms were charming... nicely designed. In fact the entire facility has been thoughtfully brought into today's design standards. Very accomodating staff... although many appeared to be a training mode. Need to improve the professionalism a bit. They have a new general manager (had only been there about 2 weeks when we visited)... seems he has a number of things on his agenda that will improve the property even more. Food was good... but not wonderful. Breakfasts are good to dine in... probably better to go out for dinner. The view out the back is just what you see in the on-line photos... absolutely beautiful at sunset. Great place to stay... would do it all over again!
2019년 10월에 2박 숙박함
답변 제공: Management 님, 2019년 11월 2일
Thank You very kindly for the feedback, and yes, some of our staff are new and are still in training. We certainly appreciate your patience as we improve our service line and skillsets. We will continue to strive for Best Guest Satisfaction. Our restaurant, Table Six, might have been closed a few days during the week but in addition to breakfast, we offer a Sunday Brunch and evening dining. On your next return, I hope you get the opportunity to dine with us. All of us cannot say more about the views other than being spectacular and glorious to see. The sunset has the trees and mountains glowing in the distance that captures the draw of the Berkshires. Hope to see you in the future.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was absolutely beautiful. The views from back porch stunning. The house is decorated with such great style. The house is warm and inviting as well as being very elegant. The staff all very helpful and polite.
2019년 10월에 2박 숙박함
답변 제공: Management 님, 2019년 10월 31일
Thank You very much for your feedback. The Kemble Inn is a wonderfully decorated and inviting location and we are glad you enjoyed your stay. The Kemble team thanks you.

10/10 - 훌륭해요

Olga

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Absolutely amazing staff and great place. Couldn't ask for a better experience! Will be going back!
2019년 10월에 1박 숙박함
답변 제공: Kemble Inn 님, 2019년 10월 27일
Thank You so much for your feedback. All of the staff here are amazing and I will alert them to your comments. See you real soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Pleasant, professional and very helpful staff. Gorgeous, elegant and comfortable inn. Loved the beautiful view of the Berkshire Mountains from our bedroom!
2019년 8월에 7박 숙박함
답변 제공: Scott S 님, 2019년 8월 27일
We are so happy you enjoyed your time, thank you for sharing your feedback.

10/10 - 훌륭해요

Cricket

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel! On the edge of town with an easy walk to restaurants and shops. Staff was attentive, welcoming and helpful - especially Caroline! Enjoyed chatting with her and finishing our evening with a relaxing glass of wine on the porch. Only suggestion is to fix the coffee machine or make hot coffee available earlier in the morning. Breakfast was delicious, but not available until 8:30.
2019년 8월에 1박 숙박함
답변 제공: Scott S 님, 2019년 8월 27일
Thank you for your feedback - we've ordered a new coffee machine... we're glad that you enjoyed yourself overall - what time would you be looking for breakfast to start?

10/10 - 훌륭해요

stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tranquil and comfortable oasis in Lenox
I have stayed at many inns in the Berkshires, especially in Lenox, and Kemble Inn is definitely one of the best. It's a beautiful building with amazing views from the back of the mountains. There are only 9 or 10 rooms, but each is well-appointed and spacious. They are immaculately clean. This was my second stay there, although I have eaten at their restaurant ("Table Six") many times. I have gotten to know the staff and I must say that to a person they are fabulous people! In fact, a few have become friends over time. They work extremely hard to please their guests. They exude warm hospitality. The inn is in the center of Lenox within walking distance from several excellent restaurants and shops. It is a 5 minute drive to Tanglewood. The prices are high, but they deliver in terms of quality. Excellent food, too.
2019년 8월에 1박 숙박함
답변 제공: Scott S 님, 2019년 8월 27일
Thank you so much for your kind words of praise - they're appreciated for sure. In our off season, rates are about half of the summer time and we have 9 wood burning fireplaces on property that are magical if you want to try us again in another season...

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 1박 숙박함
답변 제공: Scott S 님, 2019년 8월 27일
Thanks for the 10 out of 10!

8/10 - 좋아요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 3박 숙박함
답변 제공: Scott S 님, 2019년 8월 7일
Thanks for giving us feedback - how do we get to 10/10?

10/10 - 훌륭해요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fabulous Lenox home base
Fabulous Inn included outstanding service, comfort, perfect location. Walking distance convenience with quiet view of the hills.
2019년 7월에 2박 숙박함
답변 제공: Scott S 님, 2019년 8월 27일
Thank you for your kind words - much appreciated!

6/10 - 괜찮아요

steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great inn, and great spot to town . dinner was average and overpriced. And I thought sharing plate charges went out in the 90's especially when we bought a $160 bottle of wine.
2019년 6월에 1박 숙박함
답변 제공: Scott S 님, 2019년 8월 7일
Sorry you didn't enjoy all aspects of your stay. In your case with a nice wine purchase you should not have been charged a sharing charge. Can I send you a gift certificate for another visit? Do you come to Lenox often?

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 6월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, the room was very nice and the staff was very helpful.
2019년 4월에 2박 숙박함
답변 제공: Kemble Inn 님, 2019년 5월 27일
Thank you very much for your kind words, appreciated!

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Designer decor, wonderful marble bathroom, comfortable beds, welcoming common areas, innovative restaurant and bar...
2019년 4월에 1박 숙박함
답변 제공: Kemble Inn 님, 2019년 5월 27일
Thank you very much for your kind words, appreciated! How do we get to 5/5 in your mind?

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
This was an invitation from my sister. The room was nice and clean but to our major dissapoinment the breakfast was cancelled and we had to go out to get our own. Not nice, not what I had thought from a upper league Inn. We are not coming back.
2018년 11월에 1박 숙박함
답변 제공: Scott L 님, 2018년 12월 18일
Thank you for sharing. I am very sorry to hear this. It was a very rare incident when the breakfast chef had a last-minute emergency. We did credit a fair portion of your room rate to account for the inconvenience and the inability to fully serve you.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2018년 12월에 1박 숙박함
답변 제공: ScottL 님, 2018년 12월 11일
I cannot see any text, but we hope you had a nice stay with us at the Kemble Inn

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's a lovely inn, quiet and in an excellent location for .
2018년 11월에 3박 숙박함
답변 제공: Scott 님, 2018년 11월 20일
Thank you very much for your comments!

10/10 - 훌륭해요

Leigh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great getaway
The Inn was beautiful, welcoming and convenient. Everyone was very knowledgeable and helpful.
2018년 9월에 2박 숙박함
답변 제공: Kemble Inn 님, 2018년 10월 9일
Thank you so much!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Kemble Inn - Good Stay but could be Better
With breathtaking views and historical architecture, the Kemble Inn was a lovely place to stay. Mark was warm and welcoming. Green Room bar is a new addition. Our bed was comfortable. We actually brought a fan with us to drown outside noise and so glad we did. You can hear everything. White noise on your phone might suffice. I gave it a low rating for cleanliness because the white towels in our bathroom were stained. Also, bathroom mirrors were very streaky and dirty which gave me an overall feeling that the cleaning may not be up to par. I think if they improve the cleaning, it would be fantastic. Finally, it's a short walk to town or bike ride to Tanglewood (if you don't mind hills).
2018년 7월에 2박 숙박함
답변 제공: Scott 님, 2018년 7월 11일
Thank you. I have shared your critical comments with the housekeeping staff and also appreciate your positive comments.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Love!
We had a wonderful time! Everything was beautiful, clean and comfortable. It’s Victorian mixed with modern - the staff was so friendly too. 5 stars!
2018년 6월에 1박 숙박함
답변 제공: Scott 님, 2018년 7월 11일
Thank you very much.

8/10 - 좋아요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Lenox Inn
We really enjoyed our stay Room ok, but some other rooms much nicer Staff great and very accommodating. Need safes In the room
2018년 6월에 2박 숙박함
답변 제공: Scott 님, 2018년 6월 19일
Thank you. I will share your comments with the staff so they know how happy you were with them.

4/10 - 별로예요

Luke 님, Vancouver, BC

좋아요: 청결 상태
A British Country Hotel in Lenox?
This hotel was booked four months ago for a special occasion. For the price, we would have been better off elsewhere, where we could have tailored our event more to our liking. But that was with hindsight, and only we are to blame. The Kemble Inn comes across as an effort to mimic a smaller version of one of those wonderful, stately homes in England which have been turned into spa resorts. The potential is there, but for us The Kemble did not come up to grade. The entry is attractive, with a stunning staircase, but that is the most memorable architectural feature of note. The main problem is that too many first floor rooms are used as guest rooms, with only one small lounge available for reading, conversing, afternoon tea or cocktails or post-dinner coffee. Sadly, while very attractive, the lounge was closed after dinner, so having coffee there was not an option. The hotel boasts a highly touted restaurant -- Table Six. It is located in another delightful room, with a roaring fire place, although seating arrangements could be improved. Reservations are somewhat difficult to secure, and if you are booked for 8PM, don't count on having your choice available for one of only two desserts available. The menu and wine list are limited, although the quality of the latter is excellent. There are some excellent food options available in the nearby downtown which would probably have been a better choice for us. We will know better next time.
2018년 2월에 1박 숙박함

10/10 - 훌륭해요

Andrea 님, Rhode Island

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Anniversary
5 ⭐️- Wonderful place and excellent staff!! Andrea V DiMattia
2017년 11월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice place near to village of Lenox. Kyle & Alika great hosts.
2017년 8월에 6박 숙박함

10/10 - 훌륭해요

Gayle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic Stay at Kemble Inn
I absolutely loved staying at the Inn. I love the interior decor with its mix of art deco style. And, I loved eating one of the best meals ever on their porch at sunset. My stay was memorable.
2017년 8월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 7월에 1박 숙박함

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was spacious and beautiful; staff was perfect.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Second to none.
The Kemble Inn was by far one of the best out there! Beautiful setting, gracious staff, gorgeous rooms and out of this world food! Can't wait to go back!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

Gia 님, Boston

좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
Old Mansion converted to an Inn
The duvet covered was stained and the blanket was old and ripped everywhere. The pillows were extremely flat and if you stay on the first floor be prepared for no sleep as you can hear every noise from people coming in and out, every footsteps upstairs, and breakfast happening in the morning. Also, got a cheese and champagne platter and the tray it came on had a thick covering of dust. Not worth the money here.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Getaway in the Berkshires
Memorable. A wonderful hotel I every aspect. Faultless service from Scoyt and the team

4/10 - 별로예요

Dash4all

좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
Do NOT stay in 3rd floor rooms! I should have paid attention to other reviews.
If you can't afford the rooms on the 1st or 2nd floor, don't stay here! The rooms on the 3rd floor are like Upstairs/Downstairs, much worse than the servants' quarters in Downton Abbey, especially Room 301. The rug is terribly dirty, the bed is lumpy, and it was so hot at night, we couldn't sleep even though 2 windows were open. Providing fluffy towels and high end shampoo isn't enough! I would have rather have stayed at a local motel than have paid the total of $330 with taxes and MANDATORY service charge for this room. Others gave warning in their reviews. I disregarded them because I called the hotel, and they said that the room was nice. Naught! To be fair, Kemble Inn is a gorgeous old hotel with a beautiful stone patio and fantastic views. It's only a few blocks to the center of Lenox, so it's a perfect location. And the breakfast (included) was fantastic! The hotel has been remodeled; the restaurant, Table 6, is very highly regarded. I have a feeling they just haven't gotten to the third floor yet. But they shouldn't rent room 301 at all! You have been warned!