Free daily continental breakfast

Reviews of Holiday Inn Express The Hague - Parliament, an IHG Hotel

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 434 out of 1000 reviews" "
Rating 8 - Good. 456 out of 1000 reviews" "
Rating 6 - Okay. 65 out of 1000 reviews" "
Rating 4 - Poor. 35 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael, Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Christian, Chicago

Business traveler
Liked: Cleanliness, staff & service
Friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Jacob

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel for a stay in The Hague. Restaurants near the hotel have phenomenal food and beverage options.
Stayed 5 nights in Mar 2024

10/10 Excellent

Andrea

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, especially food service.
Stayed 5 nights in Mar 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
A fantastic plase to stay at a very affordable price. Excellent location
Stayed 2 nights in Mar 2024

8/10 Good

BENOIT LOUIS H VAN

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location in city center. Rooms smallish but in good condition. Very good breakfast. Nice (Filipino) staff.
Stayed 3 nights in Feb 2024

10/10 Excellent

Honey

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect area
Stayed 2 nights in Feb 2024

2/10 Terrible

jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 8, 2024
Dear Jonathan, thank you for taking your time to share your experience. We apologize for the disappointment you encountered during your visit. Your feedback is important to us, and we're committed to addressing these issues to the right people to ensure a better experience for our guests moving forward. We hope that you still want to consider us for a next trip. Once again, thank you for leaving a review. If there is anything we can assist you with, please do not hesitate to contact us!

8/10 Good

TEUNIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is very conveniently situated in the centre of town and is competitively priced. It is comfortable except for a smell from the drainage in the room. The shower and bed are excellent. The breakfast is good but only continental.
Stayed 4 nights in Dec 2023
Response from General Manager on Jan 11, 2024
Dear TeunisThank you so much for taking time to review us. We are thrilled to hear that you enjoyed your stay here with us. We hope to welcome you again when you are in The Hague. Kindest RegardsMiral SaidGeneral Manager

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from General Manager on Feb 8, 2024
Hi Matthew, We're delighted to hear that you had a great time with us! It would be a pleasure to have you again in the future!Kindest RegardsMiral SaidGeneral Manager

10/10 Excellent

Anthony

Stayed 3 nights in Dec 2023
Response from Miral Said on Dec 26, 2023
Hi Anthony! We're delighted to hear that you had a great time with us! Your positive feedback brightens our day, and we're committed to maintaining the high standards that you've come to expect. It would be a pleasure to have you again in the future!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 26, 2023
Hi Justin, We're delighted to hear that you had a great time with us! Your positive feedback brightens our day, and we're committed to maintaining the high standards that you've come to expect. It would be a pleasure to have you again in the future!

10/10 Excellent

Kick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Downtown in the midst of all hustle and bustle
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 4, 2023
Dear Kick,Thank you so much for your stay at the Holiday Inn Express The Hague. We appreciate your 5 star review! We hope to welcome you back again when you are in town. Kindest RegardsMiral SaidGeneral Manager

6/10 Okay

Shung Tak

Business traveler
Stayed 4 nights in Nov 2023
Response from General Manager on Nov 20, 2023
Dear Shung Tak, Thank you for taking your time to share your experience. We apologize for the disappointment you encountered during your visit. We hope that you still want to consider us for a next trip. Once again, thank you for leaving a review. If there is anything we can assist you with, please do not hesitate to contact us!Miral SaidGeneral Manager

10/10 Excellent

YU WEN, Daly City

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was litter loud at night probably due to the neighborhood but overall it’s very good. Staffs are super friendly
Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
Dear Yu Wen,Thank you so much for your stay at the Holiday Inn Express The Hague and for reviewing us 5 out of 5! We have updated your profile for future reservations and will make sure you will receive a nice quiet room inwards of the hotel. We hope to welcome you again soon. Kindest Regards Miral SaidGeneral Manager

10/10 Excellent

Clariza, Flushing

Liked: Cleanliness, staff & service, property conditions & facilities
The female Filipino front desk personnels were Uber friendly and helpful. Apology for not remembering their names. The only complaint would be - we wish there were hot food (bacon, egg, etc). Thank you Holiday Inn Den Haag.
Stayed 1 night in Oct 2023
Response from Miral Said on Oct 26, 2023
Dear Clariza, Thank you so much for your review. We are happy to hear you had a great stay. I will make sure to let the team know your compliments to them. Hope to welcome you again soon in The Hague. Kindest Regards Miral Said

2/10 Terrible

Ronald

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not only is their staff not customer friendly, but they also place a deceiving advertisement on Expedia. They will tell you that you can pay for your room at the location, but what they are forgetting to tell you is that they DEMAND it upfront. Making you FORCE to pay even when you did not even see anything. This is deceiving as when you pay through Expedia you have some discount. I will absolutely NOT recommend to go there. Much better hotels around there anyway...
Stayed 6 nights in Sep 2023
Response from General Manager on Nov 1, 2023
Dear Ronald, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Miral Said General Manager

10/10 Excellent

Zhong Kai

Stayed 3 nights in Sep 2023
Response from General Manager on Nov 1, 2023
Dear Zhong Kai, Thank you so much for your stay at the Holiday Inn Express The Hague and for scoring us 10 /10! We are looking forward to welcome you back if you are staying in The Hague again. RegardsMiral SaidGeneral Manager

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and tidy. Beds were comfortable and sheets were crisp and clean. Bathroom was well appointed.
Stayed 1 night in Sep 2023
Response from General Manager on Nov 1, 2023
Dear AngelaThank you so much for your stay at the Holiday Inn Express The Hague and for scoring us 5/5We are looking forward to welcome you back if you are staying in The Hague again. RegardsMiral SaidGeneral Manager

10/10 Excellent

S M I

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Stayed 6 nights in Aug 2023
Response from General Manager on Nov 1, 2023
Dear SMIThank you so much for your stay at the Holiday Inn Express The Hague and for scoring us 10 /10! We are looking forward to welcome you back if you are staying in The Hague again. RegardsMiral SaidGeneral Manager

10/10 Excellent

S M I

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 4 nights in Aug 2023
Response from General Manager on Nov 1, 2023
Dear SMIThank you so much for your stay at the Holiday Inn Express The Hague and for scoring us 10 /10! We are looking forward to welcome you back if you are staying in The Hague again. RegardsMiral SaidGeneral Manager

8/10 Good

Z I

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super location
Stayed 5 nights in Aug 2023

10/10 Excellent

Carole

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located near restaurants and the train. Great staff. Breakfast was good.
Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base with warm welcome
Tucked away just off the main square, the hotel is perfectly placed for enjoying the city's touristic hotspots and eating out. We had a friendly and helpful welcome from the reception staff both times we stayed in this holiday. Breakfast was great and the room was quiet, spotless and comfortable.
Stayed 1 night in Aug 2023
Response from Maria on Aug 30, 2023
Dear Guest,First of all, thank you for choosing The hague parliament Holiday Inn as your home base during your time in our city. We also really appreciate you took the time to provide us with some feedback regarding your stay with us.We are happy that we meet your expectation in our in our hotel.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to The Hague.

8/10 Good

HONG YU

Liked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel is very centered. Walking distances to restaurants and museums.
Stayed 2 nights in Aug 2023
Response from Maria on Aug 30, 2023
Dear Mr. Mrs Hong,First of all, thank you for choosing The hague parliament Holiday Inn as your home base during your time in our city. We also really appreciate you took the time to provide us with some feedback regarding your stay with us.We are looking forward to welcome you once again in our hotel.Greetings,Maria(front Office)

10/10 Excellent

Jodi, Kirkland

Stayed 1 night in Aug 2023

10/10 Excellent

maricel

Liked: Cleanliness, staff & service, property conditions & facilities
Very Good and dtaff very friendly
Stayed 2 nights in Aug 2023

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and helpful staff!
Stayed 2 nights in Jul 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Recommendation
The overall stay was pleasant. Housekeeping however could do with some improvement-some days we had enough towels, other days we only had enough for the one person. Toilet itself was not always cleaned. And on check-out day, we had a housekeeper come in without knocking or introducing themselves. In addition to this, the entire staff at the hotel were super friendly, helpful, respectful and we enjoyed ourselves! We will be recommending the hotel to our friends and family for our future trips to the Netherlands.
Stayed 5 nights in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Museums
Near to the famous museums and close to the central station. They give you a toothbrush, toothpaste, and other small items if you need them. Water was served in the lobby. Staffs are helpful and smiling. Recommended.
Stayed 2 nights in Jul 2023

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2023

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly situated for our stay last weekend; close to the station and sights. Super clean and our room on the 4th floor was so quiet. Liked the added security of not being able to go up in the lift without a room card. Breakfast more than adequate and lots of it! Would highly recommend.
Stayed 3 nights in Jul 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Not a good value for money
Great location but way too basic to justify the cost. Breakfast is disappointing
Stayed 2 nights in Jul 2023

10/10 Excellent

Nell

Stayed 1 night in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Filomena

Stayed 2 nights in Jun 2023

10/10 Excellent

Jeska, Palmdale

Stayed 3 nights in Jun 2023

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

Tereza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel je na úžasném místě v centru města
Stayed 1 night in May 2023

10/10 Excellent

Ahmed

Stayed 5 nights in Apr 2023

8/10 Good

Anton

Stayed 1 night in Apr 2023

10/10 Excellent

STEPHEN, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness and helpfulness of the staff was marvelous, especially in reception Irene, Sandra, Diane and Ola. I look forward to a return visit!
Stayed 3 nights in Apr 2023

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 1 night in Apr 2023

10/10 Excellent

gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Apr 2023

10/10 Excellent

Jeroen

Stayed 2 nights in Apr 2023

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a quaint neighborhood very close to Central Station (Den Haag Centraal), a popular shopping hub, and Chinatown. Pretty much everything you could event want is in quick walking distance.
Stayed 7 nights in Mar 2023

10/10 Excellent

Francesca

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for the train station and the Mauritshuis. Breakfast was included which gave a good start to the day. Able to leave luggage while we explored the city.
Stayed 1 night in Mar 2023

10/10 Excellent

Mehmet

Stayed 2 nights in Feb 2023