내부

호텔 데 인데 여행 후기

5 out of 5
호텔 데 인데
Lange Voorhout 54-56, The Hague, South Holland

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 634개 이용 후기 중 453개" "
평점 8 - 좋아요. 634개 이용 후기 중 129개" "
평점 6 - 괜찮아요. 634개 이용 후기 중 35개" "
평점 4 - 별로예요. 634개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 634개 이용 후기 중 5개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Offically Hotel, but actually palace.
Amazingly kind workers. Facinating interior. I am sure this hotel is better than Belgium palace.
2019년 8월에 2박 숙박함
답변 제공: Hotel Des Indes Team 님, 2019년 8월 19일
Dear, Thank you for your feedback also want to thank you for the nice compliments about our service and interior. We hope to welcome you again at Hotel Des Indes. Sincerely,

10/10 - 훌륭해요

SEUNG JUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
old electronics but amazingly kind hotel workers
Kind and gentle workers, a tranquil scene, but old and out of date refrigerator and air conditioner
2019년 8월에 4박 숙박함
답변 제공: Hotel Des Indes team 님, 2019년 8월 19일
Dear Mr. Seung Jun, Thank you for your stay at Hotel Des Indes. We appreciate that you have taken the time to write an online review. Your feedback will be shared with the management team. Thank you very much for your response, we hope to welcome you again at Hotel Des Indes in the future. Sincerely,

2/10 - 너무 별로예요

SUN JOO

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
리노베이션이 필요한 호텔
오래된 고풍 스러운 호텔이라서 기대가 컸는데 객실이 너무 엉망이었습니다. 냉장고 등 청결 상태도 너무 안좋고 온수 조절도 잘 되지 않아서 샤워 하다 보면 더운물, 찬물이 섞여서 나왔습니다. 서비스 전화도 받지 않아서 불편함이 컸구요. 리노베이션을 제대로 해야 할 것 같습니다.
2019년 6월에 1박 숙박함
답변 제공: Coen Masselink General Manager 님, 2019년 6월 17일
Dear Ms. SUN JOO, Hank you for the time and effort for sharing your feedback with us and for choosing Hotel Des Indes as your accommodation. We are sincerely sorry to read that your experience was not entirely to your satisfaction. From your comments we understand that cleanliness and bathroom facilities were not to your liking. We will pass your feedback on to the involved department. We look forward to seeing you soon. Warm regards, Coen Masselink General Manager

10/10 - 훌륭해요

dowook

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
Goov
2018년 12월에 2박 숙박함

8/10 - 좋아요

Byoung Mo 님, Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편한 주차. 깨끗하지만 작은 객실
호텔 바로 앞에 주차장이 있어 편했으나, 다소 비싼 주차장이었습니다. Reception의 호텔 직원은 매우 친절하였습니다. 객실은 깨끗하였지만, 매우 협소했습니다. 주변 구시가지와 가까워서 관광하기 편리했습니다.

10/10 - 훌륭해요

Scott 님, Scottsdale

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We always stay at the Des Indes in Den Haag. It is so elegant and well located. Our room was quiet, comfortable and had a very nice view over the city. Breakfast buffet is always nice though a bit pricey. Overall a great hotel.
2024년 4월에 5박 숙박함
답변 제공: Meike de Vos Guest Experience Manager 님, 2024년 4월 18일
Dear Mr/Ms. Scott,Thank you for the time you took to post a review. We see your high rating as a great compliment to our hotel and staff. We always strive to provide everyone with an unforgettable experience. Your feedback regarding the breakfast price will be evaluated with our team. On behalf of the entire team, we would like to thank you and hope to welcome you again in the near future.Kind regards,Meike de VosGuest Experience ManagerHotel Des Indes

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing place, excellent service
2024년 4월에 1박 숙박함
답변 제공: Meike de Vos, Guest Experience Manager 님, 2024년 4월 15일
Dear Mr. Paul,Thank you very much for sharing your experience. We are really pleased to see that our staff and facilities fulfilled all your expectations. On behalf of the entire team we would like to thank you and hope to welcome you again in the near future.Kind regards,Meike de VosGuest Experience ManagerHotel Des Indes

6/10 - 괜찮아요

Maria Helena

좋아요: 청결 상태
I like the location of Des Indes but it's a little old-fashioned. Some would say it's charming, but waiting for an outdated lift for 3 minutes is a little bit too long. Also in the morning, when I wanted to shower, I discovered there were no amenities in the bathroom: no shower cap, no toothbrush of razor, little sewing kit or whatever, nothing. For a hotel in this price range it's a bit of a disgrace. Having said that, the valet parking is great, staff are friendly, breakfast is decent. They also apologised profusely for the lack of amenities. The room was also quite small but since I was only there for the 1 night, it wasn't a problem. All in all I am not sure I would stay there again, since my previous experience at the same hotel was fantastic and this time it disappointed a little. May have had to do with the fact that the hotel was quite full with tourists.
2024년 4월에 1박 숙박함
답변 제공: Meike de Vos Guest Experience Manager 님, 2024년 4월 11일
Dear Ms. Helena,Thank you for choosing Hotel Des Indes for your stay in The Hague. We appreciate your feedback and are sorry to hear that your experience did not fully meet your expectations.We regret that your impression of the hotel leaned towards considering it old-fashioned, not in a positive light. We would like to inform you that as a former palace with a rich heritage, we take great pride in preserving the elegance and grandeur of our establishment while also striving to provide modern comforts for our guests. In addition, to this history no room is the same and all have different sizes, some are bigger than others. While we understand that preferences vary, we hope guests can appreciate the unique character and charm of our accommodations.We apologize for any inconvenience caused by the wait for the lift and the lack of amenities in your bathroom. Please know that all amenities are available upon request, and our dedicated staff are always eager to assist our guests during their stay to make it more comfortable. We value your loyalty and apologize for any disappointment you experienced. Your feedback is appreciated and will be evaluated with the team. On behalf of the team we would like to thank you and we hope to welcome you again in Hotel Des Indes!Warm regards,Meike de VosGuest Experience ManagerHotel Des Indes

10/10 - 훌륭해요

Ralph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Meike de Vos Guest Experience Manager 님, 2024년 4월 9일
Dear Mr. Ralph, Thank you for taking the time to write a review. We appreciate your high rating and we see this as a great compliment for our hotel and staff. We strive to offer everybody an unforgettable stay. On behalf of the entire team we would like to thank you and hope to welcome you again in the near future.Kind regards,Meike de VosGuest Experience ManagerHotel Des Indes

10/10 - 훌륭해요

Yvonne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Meike de Vos Guest Experience Manager 님, 2024년 4월 9일
Dear Ms. Yvonne,Thank you for the time you took to post a review. We see your high rating as a great compliment to our hotel and staff. We always strive to provide everyone with an unforgettable experience.We would like to thank you on behalf of the entire team and hope to welcome you again in the near future.Kind regards,Meike de VosGuest Experience ManagerHotel Des Indes

10/10 - 훌륭해요

Sylvie 님, Milton

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
You feel like a movie star staying here! It is a beautiful old hotel and the service is really world class. From the reception by doormen Kennedy and Yvo to the front desk and the waitresses in the stunning dining room. Highly recommend!!
2024년 4월에 2박 숙박함
답변 제공: Meike de Vos Guest Experience Manager 님, 2024년 4월 5일
Dear Ms. Sylvie, Thank you very much for taking the time to write a review. We appreciate your high rating, and we see this as a great compliment for our hotel and staff. We strive to offer everybody an unforgettable stay. On behalf of the entire team we would like to thank you and hope to welcome you again in the near future.Kind regards,Meike de VosGuest Experience ManagerHotel Des Indes

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Meike de Vos Guest Experience Manager 님, 2024년 3월 29일
Geachte Peter,Hartelijk dank voor de tijd die u genomen heeft om een review te plaatsen. Fijn dat u ons een hoge waardering geeft, wij zien dit als een groot compliment voor ons hotel en personeel. Wij streven er altijd naar om iedereen een onvergetelijk ervaring te bieden.Graag willen wij u namens het gehele team bedanken en hopen u in de toekomst opnieuw te mogen verwelkomen.Met vriendelijke groet,Meike de VosGuest Experience ManagerHotel Des Indes

10/10 - 훌륭해요

Cindy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Meike de Vos Guest Experience Manager 님, 2024년 3월 28일
Dear Cindy,Thank you for the time you took to post a review. We see your high rating as a great compliment to our hotel and staff. We always strive to provide everyone with an unforgettable experience.We would like to thank you on behalf of the entire team and hope to welcome you again in the near future.Kind regards,Meike de VosGuest Experience ManagerHotel Des Indes

10/10 - 훌륭해요

Ronald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfecte service prachtige stijlvolle lokatie echt een aanrader
2024년 3월에 1박 숙박함
답변 제공: Meike de Vos Guest Experience Manager 님, 2024년 3월 8일
Beste Dhr. Ronald, Hartelijk dank voor uw review! Graag willen wij u bedanken voor uw complimenten naar ons hotel. Wij hopen het genoegen te hebben om u terug te mogen verwelkomen bij ons in Hotel Des Indes.Met vriendelijke groet,Meike de VosGuest Experience ManagerHotel Des Indes

8/10 - 좋아요

Sally

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Zondag en maandag is restaurant gesloten, teleurstellend. Het bad is moeilijk in te stappen.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Fleur

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Zeer attente service, hotel met grandeur!
2024년 2월에 1박 숙박함
답변 제공: Duty Manager 님, 2024년 3월 4일
Beste Fleur,Graag willen wij u bedanken voor uw complimenten naar ons hotel. Uw aardige woorden worden gedeeld met het team.Wij hopen het genoegen te hebben om u terug te mogen verwelkomen bij ons in Hotel Des Indes.Met gastvrije groet,Fardau HooghiemstraDuty MangerHotel Des Indes

10/10 - 훌륭해요

Rob

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Accomodatie perfect en personeel zeer vriendelijk
2024년 2월에 1박 숙박함
답변 제공: Duty Manager 님, 2024년 2월 27일
Beste Rob,Dank u wel voor het delen van uw ervaring met ons.Graag willen wij u bedanken voor uw complimenten naar ons hotel. Uw aardige woorden worden gedeeld met het team.Wij hopen het genoegen te hebben om u terug te mogen verwelkomen bij ons in Hotel Des Indes.Met gastvrije groet,Fardau HooghiemstraDuty MangerHotel Des Indes

10/10 - 훌륭해요

Manfred

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Die Unterkunft ließ keine Wünsche offen.
2024년 2월에 2박 숙박함
답변 제공: Meike de Vos Guest Experience Manager 님, 2024년 2월 21일
Dear Mr. Manfred,Many thanks for the time you took to post a review. We see your high rating as a great compliment to our hotel and staff. We always strive to provide everyone with an unforgettable experience.We would like to thank you on behalf of the entire team and hope to welcome you again in the near future.Kind regards,Meike de VosGuest Experience ManagerHotel Des Indes

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Meike de Vos Guest Experience Manager 님, 2024년 2월 12일
Dear Mark,Many thanks for the time you took to post a review. We see your high rating as a great compliment to our hotel and staff. We always strive to provide everyone with an unforgettable experience.We would like to thank you on behalf of the entire team and hope to welcome you again in the near future.Kind regards,Meike de VosGuest Experience ManagerHotel Des Indes

10/10 - 훌륭해요

T

2024년 1월에 14박 숙박함
답변 제공: Meike de Vos Guest Experience Manager 님, 2024년 3월 25일
Dear Mr. and/or Ms. T,Thank you for taking the time to write a review. We appreciate your high rating, and we see this as a great compliment for our hotel and staff. We strive to offer everybody an unforgettable stay. On behalf of the entire team we would like to thank you and hope to welcome you again in the near future.Kind regards,Meike de VosGuest Experience ManagerHotel Des Indes

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Meike de Vos Guest Experience Manager 님, 2024년 1월 24일
Dear guest,Many thanks for the time you took to post a review. We see your high rating as a great compliment to our hotel and staff. We always strive to provide everyone with an unforgettable experience.We would like to thank you on behalf of the entire team and hope to welcome you again in the near future.Kind regards,Meike de VosGuest Experience ManagerHotel Des Indes

10/10 - 훌륭해요

Colin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a lovely, unique property. Very friendly staff. The rooms are well appointed, and convenient location for work
2024년 1월에 1박 숙박함
답변 제공: Meike de Vos Guest Experience Manager 님, 2024년 1월 24일
Dear Colin, Thank you for your stay at Hotel Des Indes. We appreciate you have taken the time to post a review. It is great to know that our staff's friendliness made a positive impact on your experience. We are also pleased that the well-appointed rooms and convenient location for work met your expectations.We hope to welcome you again during your next stay in The Hague.With warm regards,Meike de VosGuest Experience ManagerHotel Des Indes

8/10 - 좋아요

Saskia

2024년 1월에 1박 숙박함
답변 제공: Meike de Vos, Guest Experience Manager 님, 2024년 1월 16일
Geachte Saskia,Hartelijk dank voor de tijd die u genomen heeft om een review te plaatsen. Fijn dat u ons een hoge waardering geeft, wij zien dit als een groot compliment voor ons hotel en personeel. Wij streven er altijd naar om iedereen een onvergetelijk ervaring te bieden.Graag willen wij u namens het gehele team bedanken en hopen u in de toekomst weer te mogen verwelkomen.Met vriendelijke groet,Meike de VosGuest Experience ManagerHotel Des Indes

10/10 - 훌륭해요

Petra 님, Den Haag

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Meike de Vos Guest Experience Manager 님, 2024년 1월 10일
Geachte Petra,Veel dank voor de tijd die u genomen heeft om een review te plaatsen. Fijn dat u ons een hoge waardering geeft, wij zien dit als een groot compliment voor ons hotel en personeel. Wij streven er altijd naar om iedereen een onvergetelijk ervaring te bieden.Graag willen wij u namens het gehele team bedanken en hopen u in de toekomst weer te mogen verwelkomen.Met vriendelijke groet,Meike de VosGuest Experience ManagerHotel Des Indes

10/10 - 훌륭해요

Laura Isabella

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tolles altehrwürdiges Hotel
+Hervorragender Service +sehr schönes altes Gebäude +Parkplatz direkt vor der Türe (45€) +super zentrale Lage +gute Betten +- Frühstück nur guter Durchschnitt +-Alter Wellnessbereich (welcher vorher auch gebucht werden muss!) +-Es kommt im Winter sehr viel kalte Luft durch die alten einfach Verglasten Fenster +- wenig Ablagemöglichkeiten im Bad - die Hotelbar schließt bereits sehr früh
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Dennis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
IT! WAS! SUPERB!!
2023년 12월에 1박 숙박함
답변 제공: Meike de Vos Guest Experience Manager 님, 2024년 1월 24일
Dear Dennis, Thank you for taking the time to write a review. We appreciate your high rating, and we see this as a great compliment for our hotel and staff. We strive to offer everybody an unforgettable stay. On behalf of the entire team we would like to thank you and hope to welcome you again in the near future.Warm regards,Meike de VosGuest Experience ManagerHotel Des Indes

10/10 - 훌륭해요

Philippe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: de Vos 님, 2023년 12월 29일
Dear Philippe,Thank you for the time to write this review. We see your high rating as a great compliment to our hotel and staff. We always strive to provide everyone with an unforgettable experience.We would like to thank you on behalf of the entire team and hope to welcome you again in the near future.Kind regards,Meike de VosGuest Experience ManagerHotel Des Indes

10/10 - 훌륭해요

Isabelle

2023년 12월에 1박 숙박함
답변 제공: de Vos 님, 2023년 12월 28일
Dear Isabelle, Many thanks for the time you took to post a review. We see your high rating as a great compliment to our hotel and staff. We always strive to provide everyone with an unforgettable experience.We would like to thank you on behalf of the entire team and hope to welcome you again in the near future.Kind regards,Meike de VosGuest Experience ManagerHotel Des Indes

10/10 - 훌륭해요

Patrick

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Meike de Vos Guest Experience Manager 님, 2023년 12월 13일
Geachte Patrick,Veel dank voor de tijd die u genomen heeft om een review te plaatsen. Fijn dat u ons een hoge waardering geeft, wij zien dit als een groot compliment voor ons hotel en personeel. Wij streven er altijd naar om iedereen een onvergetelijk ervaring te bieden.Graag willen wij u namens het gehele team bedanken en hopen u in de toekomst weer te mogen verwelkomen.Met vriendelijke groet,Meike de VosGuest Experience ManagerHotel Des Indes

8/10 - 좋아요

Martijn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Duty Manager 님, 2024년 2월 27일
Beste Rob,Hartelijk dank voor uw verblijf in Hotel Des Indes. Wij waarderen het dat u de tijd heeft genomen om een review te plaatsen. Fijn om te lezen dat u een positief verblijf heeft gehad, wij hebben dit intern met veel plezier gedeeld met ons team.Bij een volgend verblijf in Den Haag hopen wij u wederom bij ons te mogen ontvangen.Met gastvrije groet,Fardau HooghiemstraDuty MangerHotel Des Indes

6/10 - 괜찮아요

Jessica

2023년 12월에 1박 숙박함
답변 제공: Meike de Vos, Guest Experience Manager 님, 2023년 12월 13일
Dear Jessica, We appreciate you taking the time to leave a review following your recent stay with us. Your feedback is essential to our ongoing efforts to enhance the guest experience. While we note the 3-star rating, we would love to understand more about your stay and any specific areas where we can improve.Should you have additional comments or suggestions, please feel free to contact us directly. Our team is here to address any concerns and ensure that your future visits exceed your expectations.Your satisfaction is our priority, and we hope to have the opportunity to welcome you back and exceed your expectations in the future.Kind regards,Meike de VosGuest Experience Manager

10/10 - 훌륭해요

willem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Meike de Vos, Guest Experience Manager 님, 2023년 12월 5일
Geachte Willem,Hartelijk dank voor de tijd die u genomen heeft om een review te plaatsen. Fijn dat u ons een hoge waardering geeft, wij zien dit als een groot compliment voor ons hotel en personeel. Wij streven er altijd naar om iedereen een onvergetelijk ervaring te bieden.Graag willen wij u namens het gehele team bedanken en hopen u in de toekomst weer te mogen verwelkomen.Met vriendelijke groet,Meike de VosGuest Experience ManagerHotel Des Indes

10/10 - 훌륭해요

HansCarin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mooie accommodatie en heel vriendelijk personeel!
2023년 11월에 1박 숙박함
답변 제공: Meike de Vos, Guest Experience Manager 님, 2023년 11월 28일
Beste Dhr. Hans,Dank u wel voor het delen van uw ervaring. Graag willen wij u bedanken voor uw complimenten naar ons hotel. Uw aardig woorden worden gedeeld met het team.Wij hopen het genoegen te hebben om u terug te mogen verwelkomen bij ons in Hotel Des Indes.Met gastvrije groet,Meike de VosGuest Experience ManagerHotel Des Indes

10/10 - 훌륭해요

Marina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Meike de Vos Guest Experience Manager Hotel Des In 님, 2023년 11월 8일
Dear Ms. Marina,Many thanks for the time you took to post a review. We see your high rating as a great compliment to our hotel and staff. We always strive to provide everyone with an unforgettable experience.We would like to thank you on behalf of the entire team and hope to welcome you again in the near future.Kind regards,

10/10 - 훌륭해요

Gudrun

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Prachtig hotel en heel vriendelijk personeel. Je kan er mits reservatie vlakbij parkeren. Het hotel ligt heel centraal en dus vlakbij de musea, de shopping en ernaast ligt een straat met tal van restaurants.
2023년 10월에 3박 숙박함
답변 제공: Meike de Vos Guest Experience Manager Hotel Des In 님, 2023년 11월 8일
Geachte heer/mevrouw Gudrun,Graag willen wij u bedanken voor de tijd die u genomen heeft om een review te plaatsen. Het doet ons erg goed om te zien dat ons personeel en onze faciliteiten uw verwachtingen hebben vervuld. Wij hebben dit dan ook met ons team gedeeld.Wij hopen u in de toekomst nogmaals te mogen verwelkomen in het hotel!Met gastvrije groet,

10/10 - 훌륭해요

Sebastiaan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Geweldige ervaring, top service en accommodatie.
2023년 10월에 1박 숙박함
답변 제공: Meike de Vos Guest Experience Manager Hotel Des In 님, 2023년 11월 8일
Beste heer Sebastiaan, Hartelijk dank voor uw verblijf in Hotel Des Indes. Wij waarderen het dat u de tijd heeft genomen om een review te plaatsen. Fijn om te lezen dat u een positief verblijf heeft gehad, wij hebben dit intern met veel plezier gedeeld met ons team.Bij een volgend verblijf in Den Haag hopen wij u wederom bij ons te mogen ontvangen.Met gastvrije groet,

10/10 - 훌륭해요

Pia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: Meike de Vos Guest Experience Manager Hotel Des In 님, 2023년 11월 8일
Dear Ms. Mikkonen,Many thanks for the time you took to post a review. We see your high rating as a great compliment to our hotel and staff. We always strive to provide everyone with an unforgettable experience.We would like to thank you on behalf of the entire team and hope to welcome you again in the near future.Warm regards,

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel des indes is one of the world’s best hotels. It’s been there for centuries ee feels modern and up to date. It’s good enough for rock stars, heads of state and the Dali lama so it exceeded my standards in every way. You won’t get better service anywhere.
2023년 10월에 3박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 10월 26일
Dear Richard,Thank you for sharing your enthusiastic review of the Hotel des Indes! It's always wonderful to hear about such positive experiences. It sounds like the hotel has truly made a lasting impression on you. From its rich history to its modern amenities, and the fact that it attracts renowned figures like rock stars, heads of state, and the Dalai Lama, it's clear that the Hotel des Indes is a remarkable establishment. The outstanding service you received must have contributed significantly to your overall satisfaction. Your review serves as an excellent recommendation for anyone seeking a top-tier hotel experience. We appreciate your feedback and hope to welcome you back to the Hotel des Indes in the future.With kind regards,Ruben van GroningenGuest Experience ManagerHotel Des Indes

10/10 - 훌륭해요

Patrick

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mooie locatie en vriendelijke staf. Perfect hotel voor een weekend weg.
2023년 10월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 10월 18일
Beste Patrick,Wat geweldig om te horen dat u genoten heeft van uw verblijf in dit hotel! Een mooie locatie en vriendelijk personeel kunnen echt het verschil maken en zorgen voor een onvergetelijke ervaring. Bedankt voor het delen van uw positieve ervaring! Als u in de toekomst weer een uitje plant, hopen we u opnieuw te mogen verwelkomen.Met vriendelijke groet,Ruben van GroningenGuest Experience ManagerHotel Des Indes

8/10 - 좋아요

thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
aankomst ,service
Aankomst was bijzonder rommelig.er was een bruiloft in de lounge,echter bij aankomst liepen er allerlei mensen door elkaar,lagen er overal kabels etc.etc.en leek de receptie bijna verstopt te liggen. Keurige ontvangst receptioniste. Bediening in het algemeen slecht.hebben bijna 1 kwartier moeten wachten op ons drankje bij de bar;Pas toen ik er een opmerking over maakte,gebeurde er iets. Bij ontbijt bestelling cappuchino tegen het einde van mijn ontbijt. Ik kreeg de indruk dat gebrek aan goed personeel moet worden opgevangen door mensen met helaas weinig of geen ervaring. De kamer was uitstekend,alleen de badkuiprand erg hoog om in te stappen. Hoewel er keurig een waarschuwing bij stond,helpt dat niet bij het in -en uitklimmen....Aparte douchecabine is een oplossing. Verder een heerlijk hotel waar ik met mijn familie al lange jaren van hebben kunnen genieten.
2023년 9월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 9월 27일
Beste Thomas,Allereerst willen we u bedanken voor uw waardevolle feedback betreffende uw recente verblijf in ons hotel. We stellen uw opmerkingen zeer op prijs, omdat ze ons helpen onze dienstverlening te verbeteren en de ervaring van onze gasten te optimaliseren.We willen ons oprecht verontschuldigen voor de rommelige aankomst die u heeft ervaren en het ongemak dat dit heeft veroorzaakt. Het is spijtig dat de aanwezigheid van een bruiloftsfeest in onze lounge tot verwarring heeft geleid. We zullen intern bespreken hoe we dit soort situaties in de toekomst beter kunnen beheren om de ontvangst van onze gasten te verbeteren.Wat betreft de service in onze bar en het lange wachten op uw drankjes, bieden we onze excuses aan voor de vertraging die u heeft ervaren. We nemen uw opmerkingen serieus en zullen ervoor zorgen dat onze medewerkers beter worden getraind om dergelijke situaties in de toekomst te voorkomen.Uw opmerking over het gebrek aan ervaring bij sommige van onze medewerkers is genoteerd, en we zullen stappen ondernemen om ervoor te zorgen dat ons personeel de juiste training en ondersteuning krijgt om de gasttevredenheid te waarborgen.Nogmaals bedankt dat u de tijd hebt genomen om uw ervaring met ons te delen. We waarderen uw loyaliteit als herhaalde gast en hopen u in de toekomst een verbeterde en vlekkeloze ervaring te kunnen bieden.Met vriendelijke groet,Ruben van GroningenGuest Experience ManagerHotel Des Indes

10/10 - 훌륭해요

Ahmed

2023년 9월에 3박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 10월 14일
Dear Ahmed,Many thanks for the time you took to post a review. We see your high rating as a great compliment to our hotel and staff. We always strive to provide everyone with an unforgettable experience.We would like to thank you on behalf of the entire team and hope to welcome you again in the near future.Kind regards,Ruben van GroningenGuest Experience ManagerHotel Des Indes

10/10 - 훌륭해요

Nicolas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Magnifique hôtel. Prestations de haut niveau pour un prix très raisonnable.
2023년 9월에 2박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 10월 14일
Dear Nicolas,Many thanks for the time you took to post a review. We see your high rating as a great compliment to our hotel and staff. We always strive to provide everyone with an unforgettable experience.We would like to thank you on behalf of the entire team and hope to welcome you again in the near future.Kind regards,Ruben van GroningenGuest Experience ManagerHotel Des Indes

10/10 - 훌륭해요

Sheilla

2023년 9월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 9월 7일
Dear Sheilla,Many thanks for the time you took to post a review. We see your high rating as a great compliment to our hotel and staff. We always strive to provide everyone with an unforgettable experience.We would like to thank you on behalf of the entire team and hope to welcome you again in the near future.Kind regards,Ruben van GroningenGuest Experience ManagerHotel Des Indes

10/10 - 훌륭해요

Maryann

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Top notch hotel!
2023년 8월에 4박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 9월 5일
Dear Maryann,Many thanks for the time you took to post a review. We see your high rating as a great compliment to our hotel and staff. We always strive to provide everyone with an unforgettable experience.We would like to thank you on behalf of the entire team and hope to welcome you again in the near future.Kind regards,Ruben van GroningenGuest Experience ManagerHotel Des Indes

10/10 - 훌륭해요

Neal

가족 여행
좋아요: 편의 시설/서비스
Great spot with many bars and restaurants nearby. Close to train station.
2023년 8월에 3박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 8월 28일
Dear Neal,Thank you very much for your stay at Hotel Des Indes. We appreciate you have taken the time to post a review. It is great to read that you had a positive stay and we have shared this internally with our team with great pleasure.We hope to welcome you again during your next stay in The Hague.With hospitable greetings,Ruben van GroningenGuest Experience Manager Hotel Des Indes

10/10 - 훌륭해요

Abraham 님, Gainesville

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location
2023년 8월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 8월 24일
Dear Abraham,Many thanks for the time you took to post a review. We see your high rating as a great compliment to our hotel and staff. We always strive to provide everyone with an unforgettable experience.We would like to thank you on behalf of the entire team and hope to welcome you again in the near future.Kind regards,Ruben van GroningenGuest Experience ManagerHotel Des Indes

10/10 - 훌륭해요

Roula 님, San Diego

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and professional staff and great hotel and amenities. Centrally located and close to great dining options.
2023년 8월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 8월 18일
Dear Roula,Thank you very much for sharing your experience. We are really pleased to see that our staff and facilities fulfilled all your expectations; we won't miss the chance to share it with our team. We truly hope we will welcome you again.With warm regards,Ruben van GroningenGuest Experience ManagerHotel Des Indes

10/10 - 훌륭해요

Dwina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Allereerst de medewerkers van Hotel des Indes waren allen super! Fijne sfeer in het hotel. We hebben genoten.
2023년 8월에 1박 숙박함
답변 제공: Duty Manager 님, 2023년 8월 15일
Beste Dwina,Hartelijk dank voor uw verblijf in Hotel Des Indes! Wij waarderen het dat u de tijd heeft genomen om een review te plaatsen. Fijn om te lezen dat u de service van al onze collega's tijdens uw verblijf erg heeft kunnen waarderen! Wij streven ernaar onze gasten te voorzien van een onvergetelijke ervaring en vinden het geweldig om te weten hier geslaagd in te zijn.Bij een volgend verblijf in Den Haag hopen wij u wederom bij ons te mogen ontvangen.Met gastvrije groet,Hanna PersoonDuty ManagerHotel Des Indes

10/10 - 훌륭해요

Stéphane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Duty Manager 님, 2023년 8월 15일
Dear Stéphane,Many thanks for the time you took to post a review! We see your high rating as a great compliment to our hotel and staff ans always strive to provide everyone with an unforgettable experience.We would like to thank you on behalf of the entire team and hope to welcome you again in the near future.Kind regards,Hanna PersoonDuty ManagerHotel Des Indes

6/10 - 괜찮아요

G.W.

연인과의 여행
Sfeervol hotel, maar het eten is niet aan te raden, plus een slechte bediening. Kamer was erg fris en niet warm te krijgen.
2023년 8월에 1박 숙박함
답변 제공: Duty Manager 님, 2023년 8월 11일
Beste G.W.,Dank voor uw bezoek aan Hotel Des Indes en de tijd die u heeft genomen voor het schrijven van een review. Fijn dat wij uw feedback inmiddels persoonlijk via de mail hebben kunnen bespreken. Veel dank voor uw opmerkingen, wij delen dit graag intern met het team zodat wij herhaling kunnen voorkomen en zorgen tijdens een volgend verblijf dat de temperatuur regeling in de kamer naar uw voorkeuren zal worden afgesteld. Hopelijk komt u de doorgevoerde verbeteringen zelf in de nabije toekomst ervaren. Met gastvrije groet,Hanna PersoonDuty ManagerHotel Des Indes