Dear Sir, We deeply appreciate your time in sharing your experience and thoughts of us, we apologise for the inconveniences caused. Thank you for giving us your opinion on what can make us better, we will do our best in learning from it. Regarding the payment, there was a delay in the updation of the invoice since the booking was through a third party, we will see to making it more efficient. Thank you for your honesty and the complement, we look forward to the opportunity to make us better your stay with us. Regards, Eden Garden