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에스투어리 사로바 포티코 푸바 여행 후기

5 out of 5
에스투어리 사로바 포티코 푸바
Poovar P.O, Trivandrum, Neyyattinkara, Kerala

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 71개 이용 후기 중 14개" "
평점 8 - 좋아요. 71개 이용 후기 중 31개" "
평점 6 - 괜찮아요. 71개 이용 후기 중 14개" "
평점 4 - 별로예요. 71개 이용 후기 중 6개" "
평점 2 - 너무 별로예요. 71개 이용 후기 중 6개" "

7.4/10

청결 상태

7.4/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

8/10 - 좋아요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beauty of view of dea
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Davis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 5일
Dear Mr. Davis, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to usRegards,Ayyappan KuttyGeneral Manager

6/10 - 괜찮아요

Haseem mohamed

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is great. The swimming pools are fantastic. Dinner buffet very poor for the price charged. Breakfast was great. Guests with kids beware, will be charged extras for the kids, without any additional facilities.
2023년 4월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 20일
Dear Guest,Thank you for your review. We will certainly share this feedback with all our team members. I am sure that this will be a motivation for them to continue with their services better. Thanks and RegardsAyyappan KuttyGeneral ManagerEstuary Sarovar Portico, Poovar Island

10/10 - 훌륭해요

A

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Visited the property in first week of March with my spouse. Excellent Scenic Beauty, Excellent Staff, Very Nice Services, Nice Swimming Pools, Excellent Ambience/ Location in the lap of nature. Overall just love it…
2023년 3월에 2박 숙박함
답변 제공: General Manager 님, 2023년 6월 20일
Dear Guest,Thank you for your review. We will certainly share this feedback with all our team members. I am sure that this will be a motivation for them to continue with their services better. Thanks and RegardsAyyappan KuttyGeneral ManagerEstuary Sarovar Portico, Poovar Island

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I just liked the lake in the vicinity of this hotel. I did not like the staff services at all. This hotel is very run down and needs a make over. It was nowhere close to being a 5 star hotel. Very disappointing stay.
2020년 1월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 객실의 편안함
Good property but feels a little run down...Beautiful location but the service and the amenities don't do justice to it...Food was ok...Check in and check out was long as there was only a single cab to take the folks / baggage to and from the rooms...
2019년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 20일
Dear Guest,Thank you for your review. We will certainly share this feedback with all our team members. I am sure that this will be a motivation for them to continue with their services better. Thanks and RegardsAyyappan KuttyGeneral ManagerEstuary Sarovar Portico, Poovar Island

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not again!
The property was rundown with very poor upkeep. Average on cleanliness. Very frequent power tripping. Below average on maintenance. But management is disorganized. Calls themselves 5star and doesn't even have a bar! The gym equipments are not maintained and rusted. Things I liked were. Staff is very courteous. Restaurant serves really nice food.
2019년 5월에 2박 숙박함
답변 제공: General Manager 님, 2023년 6월 20일
Dear Guest,Thank you for your review. We will certainly share this feedback with all our team members. I am sure that this will be a motivation for them to continue with their services better. Thanks and RegardsAyyappan KuttyGeneral ManagerEstuary Sarovar Portico, Poovar Island

10/10 - 훌륭해요

Abhishek

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome resort - one of its kind.
Beautiful Resort. Would visit again if possible.
2019년 3월에 2박 숙박함
답변 제공: General Manager 님, 2023년 6월 20일
Dear Guest,Thank you for your review. We will certainly share this feedback with all our team members. I am sure that this will be a motivation for them to continue with their services better. Thanks and RegardsAyyappan KuttyGeneral ManagerEstuary Sarovar Portico, Poovar Island

10/10 - 훌륭해요

yallini zameer 님, coimbatore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
awesomeness to the core
very pleasing ambience .., we luvd .. enjoyed thoroughly ...overall it was an excellent stay
2018년 3월에 1박 숙박함
답변 제공: TINTU 님, 2018년 5월 11일
Dear Guest, We thank you for your feed back appreciation. Your words will be a great encouragement for our staffs.

2/10 - 너무 별로예요

PETER

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 3월에 1박 숙박함

2/10 - 너무 별로예요

HIRU

별로예요: 청결 상태, 숙박 시설 상태 및 시설
DEAD COCKROACH AND COBWEB ON THE MENU
Check-In, was excellant, more than happy. Very Welcoming and Friendly reception. Room was also good, clean and decorated. Being an Island Resort, you dont have much of an option for outside food. So the restaurant they have is your only saviour. Saviour it was, untill now 9th March 2018 0930hrs. We reached the restaurant for our breakfast as usual and were totally shocked when we saw a dead Cockroach upside dwn onthe table we were about to sit. We saw the waiters passing by the table, yet none seemed bothered. We asked for the manager and we got a young lad. We insisted for the manager and we got another young waiter. Trying to be discreet and save thiere skin, i showed him the table. The waiter sees the dead cockroach, takes a tissue, picks it up and takes off. He does not take the necesary step to sanitize the table. We again as for the manager and we are told he is BUSY. This upset me because the manager was actually not bothered. Finally we sit in another table, and now we see a cobweb across two glasses. This became to much so we called for the head chef or some one more of an authority. The chef comes very aplogetic, cleans our table, but they dont clean the cockroach table.We saw some guests sitting in the Cockroach table and felt like telling them, but was stopped by my family. I again asked for the manager and came the F and B manager. I checked out after the incident and at the reception again asked for the manager, he never showed up.
2018년 3월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

stay - ok-ok
the hotel seemed in a little outdated condition. requires good overhauling. the rooms seemed quite basic in nature.

8/10 - 좋아요

Ashok

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Location
The property is very nice .
2018년 1월에 2박 숙박함
답변 제공: Soby George 님, 2018년 2월 1일
Dear Esteemed Guest, Greetings from Estuary Island Resort!! It was a pleasure to have you stay at our resort and we thank you for sharing your very encouraging feedback on Expedia . Our spread out property with its beautiful backwaters, coconut tree and lush green landscape offers a wonderful memorable experience to all guests. We do hope that you have many more opportunities to visit us again in the future. Best Regards, Soby George Operation Manager

6/10 - 괜찮아요

Vinod 님, Adelaide

좋아요: 직원 및 서비스, 객실의 편안함
Nice Resort close to beach access is difficult.
Beautiful location on the estuary with a beach a short boat ride away. The staff were friendly and very helpful. The restaurant is beautifully located and the food was excellent. They served some good Australian wine. The room was spacious and the bed was king size and comfortable. It however coil do with some refurbishment. The mini fridge in the room was rusty. The toilet could have been cleaner. We took a one hour boat ride in the back water. It was beautiful with lots of birds. The backwaters we littered with plastic (not the hotels fault) but the government should do something about it.
2018년 1월에 3박 숙박함
답변 제공: Soby George 님, 2018년 5월 2일
Dear Guest, Greetings from Estuary Island Resort! Thank you for taking time to share your experience at our hotel on this forum and mentioning your kind words highlighting the various facets of our resort. Our strategic location added value to your stay, Our picturesque location has always been appreciated by guests for of all age but also suits their moods accordingly, Indeed, the mangrove boat ride is an enchanting experience and we are glad it was the same for your family and you. There is something for everyone here; we are glad that we could deliver a pampered holiday at our resort. Your concerns have been duly been noted and we assure you of notable rectifications. We look forward to see you again soon for another surreal experience with us! Regards Soby George Operation Manager

2/10 - 너무 별로예요

DrSyamlal

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Unpleasant estury poovar experience
Very bad experience with unfriendly reception people and poor quality of service.Me with family leave the hotel with out staying overnight at around 8pm as it was very unpleasant experience.
2017년 12월에 1박 숙박함
답변 제공: Soby George 님, 2018년 2월 1일
Dear Guest, Greetings from Estuary Island Resort! Guest satisfaction is important for us. It is always our priority to give our guests a flawless stay experience with the best facilities complimenting their stay. We regret the inconvenience caused to you.We have noted all your concerns and have shared them with the relevant departments so that the needful can be done to improve the efficiency. Thanks for staying with us and sharing your feedback on this forum. Guest reviews always inspire us and we consider them fundamental for our improvement. We hope you would give us another opportunity to welcome you at our resort and redeem ourselves in your eyes. Best Regards Soby George Operation Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Leisure Hotel Stay
It was much below the standard than what was briefed in the website . Nothing to do except beach . Fishing was closed . No water sports , no outdoor sports ..... Rooms not up to the mark as per charges .
2017년 12월에 1박 숙박함
답변 제공: Soby George 님, 2018년 2월 1일
Dear Guest, Greetings from Estuary Island Resort! Thank you for taking time to share your experience at our hotel on this forum. However we are disappointed to note that our activity team didn’t met up to your expectations, your concern regarding been duly noted. Thank you for recommending us and we hope that you will be back soon for another memorable getaway experience. We hope to welcome you soon. Best Regards, Soby George Operation manager

4/10 - 별로예요

Anders

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 11월에 2박 숙박함
답변 제공: Soby George 님, 2018년 2월 1일
Dear Guest, Greetings from Estuary Island Resort! Thank you for taking time to share your experience at our hotel on this forum. Thank you for recommending us and we hope that you will be back soon for another memorable getaway experience. We hope to welcome you soon. Best Regards, Soby George Operation Manager

8/10 - 좋아요

Suresh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable
We had issue with food as the restaurant did not have variety of food too suit tastes of various people. The taste of food was also average.
2017년 7월에 3박 숙박함

4/10 - 별로예요

Family 님, Bangalore

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent property, very poor service, facilities
The room was great. Only 1 restaurant serving buffet which was sub par except for bfast. Room service was very poor quality and took very long - upwards of an hour at times, not to forget crazy prices - masala peanuts @ Rs.385/-!! Main pool not functioning and its in the middle of summer! Poor service, except for 1 guy called Sajjan who was excellent. We were saved since we discovered a nearby floating restaurant - Samudra. Those guys are excellent. Super food of all varieties and great ambiance. Extraordinary service as well. Pick you up from the hotel jetty and drop back at no charge. Also pack up food for you in case you want to take some back, along with paper plates, napkins and plastic spoons.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice location to relax
Impressed with the location & facilities Only draw back is no transport available from the hotel to reach near by places.

6/10 - 괜찮아요

Yatish

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Overall stay at the estuary island was nice..service and hospitality is not up to the mark..scenic beauty good views
답변 제공: General Manager 님, 2017년 1월 18일
Dear Guest, Greetings from Estuary Island Resort!! Thank you for sharing your experience with us. It’s good to know that our strategic location added value to your stay . Our spread out property with its beautiful backwaters, coconut tree and lush green landscape offers a wonderful memorable experience to all guests. We have noted the concerns you have mentioned and measures have been taken to ensure that guests have hassle free and comfortable stay. We hope to welcome you soon. Best Regards, Sobi Devadasan General Manager

10/10 - 훌륭해요

Govind

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing ambience, good location and peaceful stay
We stayed in the goetl for a weeken and the place was beautiful. Moreover the amenities provided by the hotel were good enough to make the stay more amazing

6/10 - 괜찮아요

Varad 님, Kerala

별로예요: 객실의 편안함
very average rooms
the location and the facilities are good but the room where I stayed was really bad , old bed and spring mattress , it was really hard to sleep. and inside the room there was no fridge and neither did the electric kettle work. the food was average both at dinner when the staff suggested that we go for a buffet and that ordering off the menu would take really long and also at breakfast. All in all, it did not match the description given at all and I was very disappointed.
답변 제공: General Manager 님, 2017년 1월 18일
Dear Guest, Thank you for sharing your review on this forum. We are disappointed to learn about your less than perfect experience. It is our endeavour to ensure our guests experience the best of hospitality and the inconvenience that you faced during the stay is regretted. We assure you that this is not the norm for us and we would request you to consider it as one off experience.We hope you would give us another opportunity to welcome you at our resort and redeem ourselves in your eyes. Best Regards, Sobi Devadasan General Manager

6/10 - 괜찮아요

Avinash Krishna 님, Trivandrum

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay, but be careful with the food
I stayed their with my family for two days. It is a great place to stay with your family . The views are great ( from the estuary view room) and the boat ride was great.The staff are all great and are always eager to help you. The rooms are also great and well kept. Alot of space for the children to play around and for you to relax and unwind. Food was a little too expensive for my taste, but was ok as you would expect it to be expensive in such a resort. But the biggest let down came on the day we were about to check out. During breakfast I found a piece of metal from a metal scrub used to clean plates in my food. This is totally not acceptable as we were travelling with kids and elderly who may not notice this in their food. They should have given more thought to this and avoided using such dangerous things altogether. Unfortunately for me this find destroyed all the fun that I had till then as we were travelling with two kids aged 2 and 4 at that time. I hope that the management would note the review that I had written at the time of the check out and take necessary steps. So for anyone wanting to stay at this resort the only advise I would like to give is be careful with the food you order especially if you are travelling with kids.

6/10 - 괜찮아요

Zubin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very far from the road... Need vehicle to reach main road.Only one free ride to beach per day... if you want to go to the beach you need to pay.. highlight this in hotel info.
답변 제공: General Manager 님, 2017년 1월 18일
Dear Guest, Greetings from Estuary Island !! Thanks for taking the time to pass on your comments after your stay with us in Estuary Island. This location, on the backwaters, opposite an Estuary is our USP and vouched for by all our other guests. Yes, little far from the main road on the lap of rested amidst the calm backwaters and a lovely beach, indeed, our resort is a tropical paradise perfect for travellers seeking for some peace within. It will be our privilege to serve you again. We take this opportunity to welcome you soon for another enriching stay! Best Regards, Sobi Devadasan General Manager

8/10 - 좋아요

family of 5

좋아요: 직원 및 서비스
Beautiful setting, really good value
Lovely place, very reasonable price. Staff very keen to be helpful, but did not always stick to their word. Not much to do in vicinity but great to hide away read, chill out, go on backwater trips. I'd recommend but staying for more than a week could be too much

8/10 - 좋아요

Anil Kumar 님, Bengaluru

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very scenic and nice property for family vacation
We stayed for 3 nights for a short family vacation during Christmas break. Very good location and a well managed & maintained property. Location of this property is very good as it is on the bank of a lake and other side of the lake you have Arabian sea which makes this property very scenic. One thing we didn't enjoy so much at this place was food. Food didn't taste real authentic Indian or Kerala food, it had very blunt taste. Overall it was a very good stay minus the food part. This property has cottages and rooms so please check out your preference while booking.
답변 제공: General Manager 님, 2017년 1월 17일
Dear Esteemed Guest, Greetings from Estuary Island Resort! Thank you for taking time to share your experience at our hotel on this forum. We are pleased to learn that your overall experience at our resort was memorable. Our strategic location added value to your stay, Our picturesque location has always been appreciated by guests for of all age but also suits their moods accordingly, Your concerns regarding the food have been duly been noted and we assure you of notable rectifications. We look forward to see you again soon for another surreal experience with us! Best Regards, Sobi Devadasan General Manager.

8/10 - 좋아요

Pam 님, Australia

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Very relaxing but not much to do
We spent 4 days at the resort. The setting is beautiful and it is very tranquil and relaxing. The food at the resort was good but there really was no option to eat anywhere else. We were disappointed that we could not walk to the beach but were allowed one free boat trip per day ( not allowed on Christmas day). The cottage we stayed in was comfortable but we were very disappointed that there was no internet access other than near reception/main pool area.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place for leisure and visit scenic locations
It was great holiday for me and my family. This place is very quiet and away from commercial activities and crowded locations so makes the stay memorable and enjoyable. Hotel staffs generally very receptive and helpful. Both Prashant and Appu were excellent in providing the service during our dinner time at the restaurants. This place is nicely located to see the scenic beauty of both Kerala and Tamil Nadu, however, the taxi rental is bit more expensive so need a better budget planning when book your trip. On suggestions, hotel mgmt and hotels.com need a better co-ordination because when I reached the hotel the check-in process was delayed as they could not locate my reservation. It could have been a nightmare if the hotel was fully booked on that date. Also they extend the complementary wifi to few more hours per day as 1hr is not sufficient and its slow as well.

10/10 - 훌륭해요

Alok

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome place to spend your time relaxing..

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Great honeymoon hotel with sea/lake view
Decent resort, the staff were helpful and caring. The food in the restaurant was also of good standard though the music was always the same. Good place for honeymoon couples on a budget to spend some time...

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Nice location but nasty rooms
We are total disappointed on see the rooms which was totally different from picture show in the website. Not worth for the money we paid. We stayed in lexiure villa which is the costly room time in the hotel while book we choose for two queen size bed but in hotel they gave us a movable extra bed like a 2 star hotels do. Pool is good and spa good
Extra bed given by hotel instead of queen size bed
Nasty lexiure villa room which is totally different from website photos

8/10 - 좋아요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place! Everything is excellent except...
Everything is excellent except the food. The food is good but not great... the restaurant is beautiful but the food is not on par with the prices or the rest of the resort. Don't let that stop you from going... it's a great place to stay!

8/10 - 좋아요

santanu 님, guwahati

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
average
Very comfortable, but not for people above 65 yrs food is below standards reception office is below per ,Swimming pool is excellent,beach is average,overall good except food

8/10 - 좋아요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great enjoyed the stay great enjoyed the stay great enjoyed the stay

8/10 - 좋아요

Vikram

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

BINIL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cost comfortable hotel with a great view
Had an awesome time at the resort. Clean, neat, helpful staff made it easy. The facilities are excellent and the food is great, we met the chef and congratulated him on his dishes. The ambience of the restaurant could be better and more lively with the view it has, they can do wonders with the decor.

8/10 - 좋아요

Rafiq 님, Chennai

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent stay
it was an excellent stay with my family. My kids enjoyed very much, especially swimming pool timing 8am to 8pm. the only concern morning they never come room cleaning unless we inform them. they hv to improve this. Excellent food and nice people.Must visit place.

10/10 - 훌륭해요

Ananth 님, India

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great Place, Great Stay
Excellent property with a beautiful and well spread layout...close to perfect for a relaxing holiday. Service levels at the hotel could do with some improvement in speed of response terms and communication ability of service staff (language barrier). The restaurant could improve on its vegetarian offering and is a tad expensive. A recommended destination and probably the best pick considering options around.

6/10 - 괜찮아요

venu 님, trivandrum

별로예요: 숙박 시설 상태 및 시설
Average stay
Overpriced dinner Taasty food but priced in Dollars - hard on Indian wallet

8/10 - 좋아요

Shuveshek 님, Bangalore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome Location, very good service
Great holiday, problem with bathroom, good location.

2/10 - 너무 별로예요

Richi 님, Kerala

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Changed 4 rooms with two in the night as ac was not working and one room had security issues. Food was OK and staff though helpless put on a smiling face at all times. Maintenance of the hotel is poor and service below par. Would not recommend this hotel to anyone.

10/10 - 훌륭해요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Elvis 님, Bangalore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Had a very pleasant stay. The staff friendly.
The 2 days that we spent as a family was quite enjoyable. The staff are also very helpful. Kids had a good time. The place us also scenic and beautiful.

8/10 - 좋아요

Marga 님, Kleve

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Mal was Besonderes
Das Personal war sehr bemüht, Sonderwünsche wie z.B. Weitere Kissen oder Nachttischlampe zu erfüllen. Selbst ein Rollstuhl, der gebraucht wurde, wurde gestellt, auch wenn das Hotelgelände nicht rollstuhlgeeignet ist. Das Hotel liegt in den Backwaters direkt am Meer.

8/10 - 좋아요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Emplacement sympa
Hôtel agréable, belles piscines,restaurant de qualité. A noter que la description des chambres sur le bon de réservation ne correspondait pas aux chambres réservées ( emplacement, équipement), erreur, selon la direction, du site hotels.com

6/10 - 괜찮아요

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좋아요: 청결 상태

4/10 - 별로예요

590 님, Manchester

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awful Service, Nice Resort
Didn't get the rooms we booked as they overbooked, didn't bother informing us either. When we got in the rooms, there were dead insects on the floor, dirty towels in the bathroom, plates in the sink. Told manager but he blamed us saying we did it despite the fact we only checked in 5 minutes before... Hotels.com refunded in full. Resort is nice but manager and service is AWFUL which ruins your stay and is such a shame. Rooms are decent size.
답변 제공: GeneralManager 님, 2014년 3월 14일
We thank you for staying at our resort and sharing your feedback on this public forum. While we regret the inconvenience caused to you during your stay, we assure you that this was a one-time occurrence and not something that happens very often. We wish that this one incident would not stop you from availing our modified services in the future.