Easily one of the worst hotels stays I’ve experience in my lifetime and we travel fairly constantly. Firstly let me state I was given rooms 109 and 111.
We booked adjoining rooms. We got side by side. The girl charged the card we reserved the rooms with without asking and wasn’t even going to say anything until we asked her why she wasn’t asking for our card and that’s when she tried to blame her mistake on orbitz/expedia rather than owning her mistake. So now I have to deal with waiting for those charges to be refunded.
Both rooms had damage, dirt, grime, unclean bathrooms, and towels that were literally 2 different colors because some were so badly stained or yellowing. The half the tv channels in both rooms were all static or no volume. All the sheets had stains on every bed. The bathroom looked like the floor & tub has never been properly cleaned. Several outlets didn’t work or looked hazardous.
We were told checkout was at noon. However, we got a knock at the door while we were still in bed. We were told that checkout was at 11 but we’d “graciously” be given til 11:30. We had to rush to get all of our kids dressed and out the door in less than 15mins. When we went to check out, the guy at the counter asked us who checked us in and we told him a young girl and that she had clearly told us checkout was at noon. The man replied “oh that’s my sister she sucks” like wow. Def one of my top ten worst motel experiences. Would have stayed somewhere else if I could have.