No. 1 Zhang Zi Zhong Road, Hong Qiao District, Tianjin, Tianjin
이용 후기
8.8
훌륭해요
표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 78개 이용 후기 중 42개" "
10 - 훌륭해요
42
평점 8 - 좋아요. 78개 이용 후기 중 28개" "
8 - 좋아요
28
평점 6 - 괜찮아요. 78개 이용 후기 중 5개" "
6 - 괜찮아요
5
평점 4 - 별로예요. 78개 이용 후기 중 2개" "
4 - 별로예요
2
평점 2 - 너무 별로예요. 78개 이용 후기 중 1개" "
2 - 너무 별로예요
1
9.4/10
청결 상태
9.0/10
직원 및 서비스
8.0/10
편의 시설/서비스
8.8/10
숙박 시설 상태 및 시설
이용 후기
6/10 - 괜찮아요
실제 이용하신 고객
2019년 6월 18일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
팬 퍼시픽 soso..
위치나 친절도는 좋은 편,, 그러나 호텔의 전체적인 컨디션이 5성급 수준은 아닌듯.
창문도 비교적 작고, 냉장고를 잠궈 놓은 것도 그렇고.. 조식도 쏘쏘..
수영장 물은 차갑고 탈의실 + 사우나의 좁은 공간은 사우나라는 명칭이 민망할 정도..
덕분에 수영장은 사람이 없었음(이틀 연속 우리 가족 포함 총 5명 이내)
실제 이용하신 고객
2019년 6월에 1박 숙박함
10/10 - 훌륭해요
In Sun
2018년 12월 24일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
In Sun
2018년 8월에 1박 숙박함
10/10 - 훌륭해요
실제 이용하신 고객
2018년 2월 5일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
실제 이용하신 고객
2018년 1월에 1박 숙박함
답변 제공: Maggie 님, 2018년 2월 11일
Dear guest, thank you for your high praise for our hotel. We will keep professional attitude and offer best service. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.
8/10 - 좋아요
실제 이용하신 고객
2016년 7월 18일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
실제 이용하신 고객
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied with our decorate. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.
10/10 - 훌륭해요
BEOMJUN 님, beijing
2016년 6월 6일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
추천합니다.
깔끔해서 좋아요
BEOMJUN
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied with our decorate. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.
10/10 - 훌륭해요
실제 이용하신 고객
2016년 5월 23일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
지낼만한 호텔~~
다 좋다 그런데.... 가까운곳에 편의점이 없는것이 아쉽다.
주변에 관광지도 있고 시간날때 둘러보기 좋다.
직원들이 친적하다.
실제 이용하신 고객
답변 제공: Maggie 님, 2016년 8월 2일
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied with our decorate. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.
10/10 - 훌륭해요
실제 이용하신 고객
2016년 3월 24일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly recommend!!
Pros;1.Location(5minutes walk from Ancient culture street, 3minutes walk from the river trail, 10minutes walk from Carrefour) 2.Room condition(spacious and neat with a good bathroom)
Cons; 1.Staff's Chinese (really hard to understand)
실제 이용하신 고객
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied with our decorate. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.
10/10 - 훌륭해요
실제 이용하신 고객
2015년 12월 14일
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
실제 이용하신 고객
답변 제공: General Manager 님, 2016년 11월 3일
尊敬的宾客,您好,非常感谢您的高度评价,您的肯定是我们前进的动力,酒店全体员工期待您的再次光临。
10/10 - 훌륭해요
실제 이용하신 고객
2015년 6월 24일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Hotel
very good
실제 이용하신 고객
답변 제공: Maggie 님, 2015년 8월 6일
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied during your stay with us. We are sincerely hope you were feeling at home during your stay. Follow Pan Pacific Tianjin on WeChat, and you will have more surprise! We look forward to welcoming you back for another refreshing Pacific experience with us.
10/10 - 훌륭해요
실제 이용하신 고객
2015년 5월 11일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
강추합니다.
주변에 관광지와 인접해 있어 매우 편리했습니다.
실제 이용하신 고객
답변 제공: Maggie 님, 2015년 10월 10일
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied during your stay with us. We are sincerely hope you were feeling at home during your stay. Follow Pan Pacific Tianjin on WeChat, and you will have more surprise! We look forward to welcoming you back for another refreshing Pacific experience with us.
10/10 - 훌륭해요
MIN SE 님, 서울
2015년 4월 29일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
비지니스 여행의 완벽한 선택
편한 숙박이었습니다. 가격대비 대만족 입니ㅏㄷ.
MIN SE
답변 제공: Maggie 님, 2015년 10월 10일
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied during your stay with us. We are sincerely hope you were feeling at home during your stay. Follow Pan Pacific Tianjin on WeChat, and you will have more surprise! We look forward to welcoming you back for another refreshing Pacific experience with us.
8/10 - 좋아요
yonsoo 님, 서울
2015년 1월 17일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
개념없는 호텔스닷컴의 대응
호텔의 전반적인 시설 및 서비스는 만족하나 위치는 교통편으로 보았을때 불편합니다. 강변 고가 앞에 있어서 택시 잡기가 많이 불편합니다.호텔을 선택할 때 호텔평과 위치를 고려하여 선택합니다. 호텔스닷컴에서 제공하는 호텔의 위치는 잘못되어 있습니다. 이점에 대해 호텔스닷컴에 컴플레인을 했으나, 상담원들의 엉뚱한 답변과 함께 쓸데 없는 보상만 운운합니다. 고객의 컴플레인의 요점에 대해서는 전혀 인식하지 못하도 사과없이 보상만 운운하는 호텔스닷컴의 대응에 무척 기분이 상합니다. 저는 1년에 15박정도 호텔스닷컴을 이용하고 올해는 무난히 30박을 넘어갈 예정입니다. 나름 호텔스닷컴을 주이용자로써 호텔스닷컴의 이따위 고객 대응에 배신감을 느낍니다. 제가 이곳에 이렇게 불만을 적는 이유는 컴플레인에 대한 상담원의 태도가 잘못되어 매니저와의 통화를 요구하였음에도,호텔스닷컴은 컴플레인에대해 상담원선에서만 대응하도록 되어있는 시스템으로 컴플레인에 대한 표출을 할 수 있는 다른 방법을 찾을 수 없어서 입니다. 만약, 호텔스닷컴의 관리자나 매니저분이 이글을 본다면 꼭 연락주시기 바랍니다.
yonsoo
답변 제공: Maggie 님, 2015년 9월 15일
Dear guest, thank you very much for taking your time to share your reviews on. It's a great encouragement for us to know your comment about the improvement of our hotel. We highly appreciate your constructive feedback which will definitely be taken into consideration and discussed for the further improvement. Thank you again for your reviews and we look forward to seeing you again soon!
10/10 - 훌륭해요
YL
출장 여행, 가족 여행
2019년 8월 21일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
helpful staff!great location and rooms are very nice
YL
2019년 8월에 2박 숙박함
답변 제공: Maggie 님, 2019년 9월 5일
Dear guest, thank you for taking your time to share your reviews. We will work harder to offer the best facilities, especially the personalized service and provide more pleasant stay during your next stay. Follow Pan Pacific Tianjin on WeChat, and you will have more surprise! We look forward to welcoming you back for another refreshing Pacific experience with us.
Muy buen hotel a precios razonables, habitaciones muy comodas y en una zona en creciimiento.
Luis
2018년 8월에 2박 숙박함
8/10 - 좋아요
TSAI YU
2018년 8월 31일
滿意
位置 服務皆不錯 唯不容易找到TAXI
TSAI YU
2018년 8월에 3박 숙박함
10/10 - 훌륭해요
David
2018년 6월 27일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
David
2018년 6월에 3박 숙박함
답변 제공: Carrie Liu 님, 2018년 7월 29일
Dear guest,on behalf of Hotel Management Team and all staffs of Pan Pacific Tianjin, I would like to express my sincere appreciation to you for selecting Pan Pacific Tianjin. We valued all comments from our guests and we would definitely take measures to not only correct the poor performed areas, but also to strengthen areas that we do well. Please do not hesitate to contact us if you should have any comment or requirement in order for us to bring more comfort to our guests. All of us at Pan Pacific Tianjin are looking forward to serving you again and again.
2/10 - 너무 별로예요
실제 이용하신 고객
2018년 4월 17일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Odd smell in whole room. They brought a fan and ask me to open window to cool my room, as no air condition in spring. It was 27.5 C in the room. Can't believe it! Never stay again!
실제 이용하신 고객
답변 제공: Maggie 님, 2018년 4월 25일
Dear Guest,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely
10/10 - 훌륭해요
mark
2018년 3월 20일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
mark
2018년 3월에 2박 숙박함
답변 제공: Maggie 님, 2018년 3월 30일
Dear Mark,
Thank you for sharing your reviews on hotels.com. we are very happy you satisfied the hotel facility and sevice. we offer free car parking for every guest. we are looking forward you come back again.
8/10 - 좋아요
Wai Ming
2018년 3월 19일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good location
Wai Ming
2018년 3월에 1박 숙박함
답변 제공: Maggie 님, 2018년 3월 30일
Dear guest,
Thank you for sharing your reviews in the hotel .com. we are happy you satisfied for our location. We offer free car parking for every guest. We are looking forward you came back.
Hotel muy completo. los servicios están muy bien, en especial el Lounge Club.
La zona es muy paisajística al borde del rio
Luis
2018년 1월에 2박 숙박함
답변 제공: Maggie 님, 2018년 1월 25일
Dear guest,
Thank you for your high praise for our hotel. We will keep professional attitude and offer best service. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.
Excellent service with good international breakfast options (and there weren't alot of food options nearby) and amazing riverside view from a high floor.
Peter
2017년 7월에 1박 숙박함
답변 제공: Maggie 님, 2017년 7월 31일
Dear guest, thank you for taking your time to share your reviews. We will work harder to offer the best facilities, especially the personalized service and provide more pleasant stay during your next stay. We highly appreciate your constructive feedback, we will revert your concern to relevant department for further improving. We look forward to welcoming you back for another refreshing Pacific experience with us.
Dear guest, thank you for taking your time to share your reviews. We will work harder to offer the best facilities, especially the personalized service and provide more pleasant stay during your next stay. We highly appreciate your constructive feedback, we will revert your concern to relevant department for further improving. We look forward to welcoming you back for another refreshing Pacific experience with us.
10/10 - 훌륭해요
실제 이용하신 고객
2017년 4월 10일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Belle hotel bien situé
J'ai bien aimé mon séjour à l'hôtel. Tout était à proximité et est facile d'accès. Agréable de marcher sur le bord de la rivière et de faire du vélo
실제 이용하신 고객
답변 제공: Nicole 님, 2017년 4월 13일
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied during your stay with us. We are sincerely hope you were feeling at home during your stay. We look forward to welcoming you back for another refreshing Pacific experience with us.
8/10 - 좋아요
Luis
2017년 2월 17일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
buena Opcion pecio calidad
Muy bien. Buena opción precio calidad
Luis
답변 제공: General Manager 님, 2017년 2월 24일
Dear guest, thank you for your high praise for our hotel. We will keep professional attitude and offer best service. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.
10/10 - 훌륭해요
실제 이용하신 고객
2016년 11월 21일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient and clean comfortable hotel
Very comfortable stay and worth the price
실제 이용하신 고객
답변 제공: General Manager 님, 2016년 11월 23일
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied during your stay with us. We are sincerely hope you were feeling at home during your stay. Follow Pan Pacific Tianjin on WeChat, and you will have more surprise! We look forward to welcoming you back for another refreshing Pacific experience with us.
10/10 - 훌륭해요
실제 이용하신 고객
2016년 11월 18일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
실제 이용하신 고객
답변 제공: General Manager 님, 2016년 11월 23일
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied during your stay with us. We are sincerely hope you were feeling at home during your stay. Follow Pan Pacific Tianjin on WeChat, and you will have more surprise! We look forward to welcoming you back for another refreshing Pacific experience with us.
尊敬のお客様、こんにちは!お楽しみに感謝して、あなたがホテルで楽しい入居体験を知って、とても嬉しいです!私は天津パンパシフィックホテルが真におくつろぎの感じがある。「天津氾太平洋大酒店」では、もっと多くのサプライズがある。ホテル全体社員があなたの再度のご光臨を期待しております!
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied during your stay with us. We are sincerely hope you were feeling at home during your stay. Follow Pan Pacific Tianjin on WeChat, and you will have more surprise! We look forward to welcoming you back for another refreshing Pacific experience with us.
Great ambience in the hotel.
Generally clean.
Expect good service and friendly staffs.
Very good concierge finding and advising directions to places you want to go.
Taxis are affordable arranged by concierge.
Mohamed
답변 제공: General Manager 님, 2016년 8월 10일
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied with our decorate. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.
6/10 - 괜찮아요
Jose Antonio 님, Mexico
2016년 7월 2일
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Average, small but important issues
The air conditioner didn't work. Total nightmare in summer and eve though the manager was kind enough to try and fix it, the whole system in the hotel was broken, so they couldn't do anything
Jose Antonio
Dear guest, thank you for taking your time to share your reviews.We already remended the Air conditioner. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied with our decorate. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.
10/10 - 훌륭해요
SHUO 님, Beijing
2016년 5월 5일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful sight
Nice place. The location is very clear to Tianjin Eye. You can see the sky wheel and river from the window. The sight at night is wonderful.
SHUO
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied with our environment. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.
10/10 - 훌륭해요
mrpom 님, Fremantle, Western Australia
2016년 4월 28일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrific value. Staff can speak English which is a
Had a fabulous time. Way above expectations. Great hotel and even better staff.
mrpom
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied with our environment. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.
4/10 - 별로예요
Jason 님, Brisbane, Australia
2016년 4월 11일
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
beautiful Hotel close by city
The hotel is very well presented and has great facilities and rooms. The most unfortunate thing was that the level of English was not very good. If things are written in English there is an expectation that it is understood. It took me 4 attempts and an actual physical visit to point to exactly what i wanted off the in-room menu before I ordered and then it was wrong when it turned up. There was a central number (button) you had to push to put you through to the operator who could then put you through, to somebody to help you. Turns out they were having their dinner when I was trying to order mine........
Then when i looked to put some laundry in the hotel booklet and the laundry slip both stated EXPRESS LAUNDRY picked up before 6pm would be returned in 4 hours. After the dinner problem i thought i might check if my clothes would be returning before i checked out the next day and they said sometime before 7pm....... Not what it says on the slip or the instruction booklet. Trying to then explain this to somebody with poor English was again VERY FRUSTRATING.
I think they need to train staff on the menu and facilities so they know their hotel inside and out.
Jason
Dear guest, thank you for taking your time to share your reviews. We will training our hotel attandant to improve the service , I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.
Dear guest, thank you for taking your time to share your reviews. We will work harder to offer the best facilities, especially the personalized service and provide more pleasant stay during your next stay. Follow Pan Pacific Tianjin on WeChat, and you will have more surprise! We look forward to welcoming you back for another refreshing Pacific experience with us.
10/10 - 훌륭해요
Yijie
2015년 12월 1일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall is great.
Yijie
답변 제공: Maggie 님, 2015년 12월 28일
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied during your stay with us. We are sincerely hope you were feeling at home during your stay. Follow Pan Pacific Tianjin on WeChat, and you will have more surprise! We look forward to welcoming you back for another refreshing Pacific experience with us.
Clean room and good service....just not in a convenience area.
Ka Yee
답변 제공: General Manager 님, 2016년 9월 20일
Dear guest, thank you for taking your time to share your reviews. We will work harder to offer the best facilities, especially the personalized service and provide more pleasant stay during your next stay.We look forward to welcoming you back for another refreshing Pacific experience with us.