외관

팬 퍼시픽 톈진 여행 후기

5 out of 5
팬 퍼시픽 톈진
No. 1 Zhang Zi Zhong Road, Hong Qiao District, Tianjin, Tianjin

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 78개 이용 후기 중 42개" "
평점 8 - 좋아요. 78개 이용 후기 중 28개" "
평점 6 - 괜찮아요. 78개 이용 후기 중 5개" "
평점 4 - 별로예요. 78개 이용 후기 중 2개" "
평점 2 - 너무 별로예요. 78개 이용 후기 중 1개" "

9.4/10

청결 상태

9.0/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
팬 퍼시픽 soso..
위치나 친절도는 좋은 편,, 그러나 호텔의 전체적인 컨디션이 5성급 수준은 아닌듯. 창문도 비교적 작고, 냉장고를 잠궈 놓은 것도 그렇고.. 조식도 쏘쏘.. 수영장 물은 차갑고 탈의실 + 사우나의 좁은 공간은 사우나라는 명칭이 민망할 정도.. 덕분에 수영장은 사람이 없었음(이틀 연속 우리 가족 포함 총 5명 이내)
2019년 6월에 1박 숙박함

10/10 - 훌륭해요

In Sun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 8월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 1월에 1박 숙박함
답변 제공: Maggie 님, 2018년 2월 11일
Dear guest, thank you for your high praise for our hotel. We will keep professional attitude and offer best service. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied with our decorate. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.

10/10 - 훌륭해요

BEOMJUN 님, beijing

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
추천합니다.
깔끔해서 좋아요
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied with our decorate. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
지낼만한 호텔~~
다 좋다 그런데.... 가까운곳에 편의점이 없는것이 아쉽다. 주변에 관광지도 있고 시간날때 둘러보기 좋다. 직원들이 친적하다.
답변 제공: Maggie 님, 2016년 8월 2일
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied with our decorate. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly recommend!!
Pros;1.Location(5minutes walk from Ancient culture street, 3minutes walk from the river trail, 10minutes walk from Carrefour) 2.Room condition(spacious and neat with a good bathroom) Cons; 1.Staff's Chinese (really hard to understand)
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied with our decorate. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2016년 11월 3일
尊敬的宾客,您好,非常感谢您的高度评价,您的肯定是我们前进的动力,酒店全体员工期待您的再次光临。

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Hotel
very good
답변 제공: Maggie 님, 2015년 8월 6일
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied during your stay with us. We are sincerely hope you were feeling at home during your stay. Follow Pan Pacific Tianjin on WeChat, and you will have more surprise! We look forward to welcoming you back for another refreshing Pacific experience with us.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
강추합니다.
주변에 관광지와 인접해 있어 매우 편리했습니다.
답변 제공: Maggie 님, 2015년 10월 10일
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied during your stay with us. We are sincerely hope you were feeling at home during your stay. Follow Pan Pacific Tianjin on WeChat, and you will have more surprise! We look forward to welcoming you back for another refreshing Pacific experience with us.

10/10 - 훌륭해요

MIN SE 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
비지니스 여행의 완벽한 선택
편한 숙박이었습니다. 가격대비 대만족 입니ㅏㄷ.
답변 제공: Maggie 님, 2015년 10월 10일
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied during your stay with us. We are sincerely hope you were feeling at home during your stay. Follow Pan Pacific Tianjin on WeChat, and you will have more surprise! We look forward to welcoming you back for another refreshing Pacific experience with us.

8/10 - 좋아요

yonsoo 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
개념없는 호텔스닷컴의 대응
호텔의 전반적인 시설 및 서비스는 만족하나 위치는 교통편으로 보았을때 불편합니다. 강변 고가 앞에 있어서 택시 잡기가 많이 불편합니다.호텔을 선택할 때 호텔평과 위치를 고려하여 선택합니다. 호텔스닷컴에서 제공하는 호텔의 위치는 잘못되어 있습니다. 이점에 대해 호텔스닷컴에 컴플레인을 했으나, 상담원들의 엉뚱한 답변과 함께 쓸데 없는 보상만 운운합니다. 고객의 컴플레인의 요점에 대해서는 전혀 인식하지 못하도 사과없이 보상만 운운하는 호텔스닷컴의 대응에 무척 기분이 상합니다. 저는 1년에 15박정도 호텔스닷컴을 이용하고 올해는 무난히 30박을 넘어갈 예정입니다. 나름 호텔스닷컴을 주이용자로써 호텔스닷컴의 이따위 고객 대응에 배신감을 느낍니다. 제가 이곳에 이렇게 불만을 적는 이유는 컴플레인에 대한 상담원의 태도가 잘못되어 매니저와의 통화를 요구하였음에도,호텔스닷컴은 컴플레인에대해 상담원선에서만 대응하도록 되어있는 시스템으로 컴플레인에 대한 표출을 할 수 있는 다른 방법을 찾을 수 없어서 입니다. 만약, 호텔스닷컴의 관리자나 매니저분이 이글을 본다면 꼭 연락주시기 바랍니다.
답변 제공: Maggie 님, 2015년 9월 15일
Dear guest, thank you very much for taking your time to share your reviews on. It's a great encouragement for us to know your comment about the improvement of our hotel. We highly appreciate your constructive feedback which will definitely be taken into consideration and discussed for the further improvement. Thank you again for your reviews and we look forward to seeing you again soon!

10/10 - 훌륭해요

YL

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
helpful staff!great location and rooms are very nice
2019년 8월에 2박 숙박함
답변 제공: Maggie 님, 2019년 9월 5일
Dear guest, thank you for taking your time to share your reviews. We will work harder to offer the best facilities, especially the personalized service and provide more pleasant stay during your next stay. Follow Pan Pacific Tianjin on WeChat, and you will have more surprise! We look forward to welcoming you back for another refreshing Pacific experience with us.

10/10 - 훌륭해요

TAK KIN AARON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
天津好選擇
五星級酒店來說, 性價比高。室內游泳池好,早餐及晚餐自助餐好食。酒店附近有商場家樂福及買手信地方,也近摩天輪輪。
2019년 4월에 2박 숙박함

8/10 - 좋아요

Luis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Muy buen hotel a precios razonables.....
Muy buen hotel a precios razonables, habitaciones muy comodas y en una zona en creciimiento.
2018년 8월에 2박 숙박함

8/10 - 좋아요

TSAI YU

滿意
位置 服務皆不錯 唯不容易找到TAXI
2018년 8월에 3박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 6월에 3박 숙박함
답변 제공: Carrie Liu 님, 2018년 7월 29일
Dear guest,on behalf of Hotel Management Team and all staffs of Pan Pacific Tianjin, I would like to express my sincere appreciation to you for selecting Pan Pacific Tianjin. We valued all comments from our guests and we would definitely take measures to not only correct the poor performed areas, but also to strengthen areas that we do well. Please do not hesitate to contact us if you should have any comment or requirement in order for us to bring more comfort to our guests. All of us at Pan Pacific Tianjin are looking forward to serving you again and again.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Odd smell in whole room. They brought a fan and ask me to open window to cool my room, as no air condition in spring. It was 27.5 C in the room. Can't believe it! Never stay again!
답변 제공: Maggie 님, 2018년 4월 25일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely

10/10 - 훌륭해요

mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 3월에 2박 숙박함
답변 제공: Maggie 님, 2018년 3월 30일
Dear Mark, Thank you for sharing your reviews on hotels.com. we are very happy you satisfied the hotel facility and sevice. we offer free car parking for every guest. we are looking forward you come back again.

8/10 - 좋아요

Wai Ming

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good location
2018년 3월에 1박 숙박함
답변 제공: Maggie 님, 2018년 3월 30일
Dear guest, Thank you for sharing your reviews in the hotel .com. we are happy you satisfied for our location. We offer free car parking for every guest. We are looking forward you came back.

8/10 - 좋아요

Peng

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
新型五星酒店,位置很好,河边城中心。大堂简洁无华,房间设施到位、春节期间窗外灯光璀璨。早餐丰富,春节期间二楼餐厅是很贵的套餐,一楼海鲜自助不够新鲜,晚上等我洗澡时水是凉的,好在家里老人都已洗完。经理带人来道歉,春节期间全满可以理解但是作为五星酒店需要提升的空间还很多
답변 제공: Maggie 님, 2018년 3월 1일
尊敬的宾客,您好!非常感谢您的宝贵意见,我们为您住店期间的设施出现问题,表示深深的歉意,我们已经联系相关部门,加强设施和设备的检修,保证正常运行,我们感谢您对我们的包容,如果您愿意给我们一次机会,我们会竭尽所能赢回您的信任,酒店全体员工期待您的再次光临!

8/10 - 좋아요

Luis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel, con muchos servicios al borde del rio
Hotel muy completo. los servicios están muy bien, en especial el Lounge Club. La zona es muy paisajística al borde del rio
2018년 1월에 2박 숙박함
답변 제공: Maggie 님, 2018년 1월 25일
Dear guest, Thank you for your high praise for our hotel. We will keep professional attitude and offer best service. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
有舒適床的酒店
乾淨、佈置舒適的酒店、床相當舒適。唯房門隔音有待加強。
2018년 1월에 1박 숙박함
답변 제공: maggie 님, 2018년 1월 27일
尊敬的宾客,您好!非常感谢您的意见反馈,我们很高兴您对酒店的设施感到满意,我们会将您的宝贵意见反馈给酒店管理层,并不断加以改进。酒店全体员工期待您的再次光临!

10/10 - 훌륭해요

Finn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable, clean and quiet.
Comfortable, clean and quiet. Excellent breakfast. But I had problems with the heating system, although it was solved in the end.
2017년 12월에 1박 숙박함
답변 제공: maggie 님, 2018년 1월 8일
Dear Finn, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
很不错
房间面朝海河,坐在躺椅上欣赏夜景很舒服,酒店环境很好,满意
2017년 4월에 1박 숙박함
답변 제공: Maggie 님, 2017년 9월 26일
尊敬的宾客,您好!非常感谢您分享的意见反馈,我们会更加努力提供给宾客最好的设施设备,更重要的是提供最用心的个性化服务,让您下次能感受到更愉快的入住体验!非常感谢您的反馈意见,我们会将您的意见反馈给相关部门,并不断加以改进。酒店全体员工期待您的再次光临希望,感受令人心旷神怡的泛太平洋体验!

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent stay
Excellent service with good international breakfast options (and there weren't alot of food options nearby) and amazing riverside view from a high floor.
2017년 7월에 1박 숙박함
답변 제공: Maggie 님, 2017년 7월 31일
Dear guest, thank you for taking your time to share your reviews. We will work harder to offer the best facilities, especially the personalized service and provide more pleasant stay during your next stay. We highly appreciate your constructive feedback, we will revert your concern to relevant department for further improving. We look forward to welcoming you back for another refreshing Pacific experience with us.

10/10 - 훌륭해요

チコ 님, Beijing

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
天津アイの目の前のホテル
天津アイの目の前のホテルで眺めはいいです。 フロントでは冷水かアイスティを無料で頂けたので、暑い中を観光してきたので助かりました。施設のプールも使用しましたが、きれいなプールで気持ちよかったです。浴室の一部をテープで補修したところがあり、見た目が残念でした。
2017년 5월에 1박 숙박함
답변 제공: maggie 님, 2017년 7월 31일
Dear guest, thank you for taking your time to share your reviews. We will work harder to offer the best facilities, especially the personalized service and provide more pleasant stay during your next stay. We highly appreciate your constructive feedback, we will revert your concern to relevant department for further improving. We look forward to welcoming you back for another refreshing Pacific experience with us.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Belle hotel bien situé
J'ai bien aimé mon séjour à l'hôtel. Tout était à proximité et est facile d'accès. Agréable de marcher sur le bord de la rivière et de faire du vélo
Ferry
Tallest Building
Big wheel
답변 제공: Nicole 님, 2017년 4월 13일
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied during your stay with us. We are sincerely hope you were feeling at home during your stay. We look forward to welcoming you back for another refreshing Pacific experience with us.

8/10 - 좋아요

Luis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
buena Opcion pecio calidad
Muy bien. Buena opción precio calidad
답변 제공: General Manager 님, 2017년 2월 24일
Dear guest, thank you for your high praise for our hotel. We will keep professional attitude and offer best service. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient and clean comfortable hotel
Very comfortable stay and worth the price
답변 제공: General Manager 님, 2016년 11월 23일
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied during your stay with us. We are sincerely hope you were feeling at home during your stay. Follow Pan Pacific Tianjin on WeChat, and you will have more surprise! We look forward to welcoming you back for another refreshing Pacific experience with us.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2016년 11월 23일
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied during your stay with us. We are sincerely hope you were feeling at home during your stay. Follow Pan Pacific Tianjin on WeChat, and you will have more surprise! We look forward to welcoming you back for another refreshing Pacific experience with us.

10/10 - 훌륭해요

LILI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
夜景がきれいなホテル
家族4人で2部屋を予約しました。次の日は別のホテルの予定だったけど、両親がこのホテルを気に入ったので延泊しました。 部屋から見た夜景がとてもきれいです。スタッフが親切で感じ良かったです。
답변 제공: General Manager 님, 2016년 10월 27일
尊敬のお客様、こんにちは!お楽しみに感謝して、あなたがホテルで楽しい入居体験を知って、とても嬉しいです!私は天津パンパシフィックホテルが真におくつろぎの感じがある。「天津氾太平洋大酒店」では、もっと多くのサプライズがある。ホテル全体社員があなたの再度のご光臨を期待しております! Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied during your stay with us. We are sincerely hope you were feeling at home during your stay. Follow Pan Pacific Tianjin on WeChat, and you will have more surprise! We look forward to welcoming you back for another refreshing Pacific experience with us.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2016년 9월 27일
尊敬的宾客,您好!非常感谢您的宝贵意见,我们很高兴您对酒店的高度评价,酒店全体员工期待您的再次光临。

10/10 - 훌륭해요

Mohamed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will stay again. :))
Great ambience in the hotel. Generally clean. Expect good service and friendly staffs. Very good concierge finding and advising directions to places you want to go. Taxis are affordable arranged by concierge.
답변 제공: General Manager 님, 2016년 8월 10일
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied with our decorate. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.

6/10 - 괜찮아요

Jose Antonio 님, Mexico

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Average, small but important issues
The air conditioner didn't work. Total nightmare in summer and eve though the manager was kind enough to try and fix it, the whole system in the hotel was broken, so they couldn't do anything
Dear guest, thank you for taking your time to share your reviews.We already remended the Air conditioner. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2016년 9월 26일
尊敬的宾客,您好!非常感谢您分享的意见反馈,很高兴得知您在酒店有愉快的入住体验!希望我们天津泛太平洋大酒店能真正让您有宾至如归的感觉

8/10 - 좋아요

Richard 님, Norway

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel close to the river
Nice location close to the river
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied with our decorate. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.

10/10 - 훌륭해요

SHUO 님, Beijing

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful sight
Nice place. The location is very clear to Tianjin Eye. You can see the sky wheel and river from the window. The sight at night is wonderful.
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied with our environment. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.

10/10 - 훌륭해요

mrpom 님, Fremantle, Western Australia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrific value. Staff can speak English which is a
Had a fabulous time. Way above expectations. Great hotel and even better staff.
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied with our environment. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.

4/10 - 별로예요

Jason 님, Brisbane, Australia

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
beautiful Hotel close by city
The hotel is very well presented and has great facilities and rooms. The most unfortunate thing was that the level of English was not very good. If things are written in English there is an expectation that it is understood. It took me 4 attempts and an actual physical visit to point to exactly what i wanted off the in-room menu before I ordered and then it was wrong when it turned up. There was a central number (button) you had to push to put you through to the operator who could then put you through, to somebody to help you. Turns out they were having their dinner when I was trying to order mine........ Then when i looked to put some laundry in the hotel booklet and the laundry slip both stated EXPRESS LAUNDRY picked up before 6pm would be returned in 4 hours. After the dinner problem i thought i might check if my clothes would be returning before i checked out the next day and they said sometime before 7pm....... Not what it says on the slip or the instruction booklet. Trying to then explain this to somebody with poor English was again VERY FRUSTRATING. I think they need to train staff on the menu and facilities so they know their hotel inside and out.
Dear guest, thank you for taking your time to share your reviews. We will training our hotel attandant to improve the service , I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
舒適的酒店
酒店價格不太貴,但服務很好,房間乾淨,服務人員有禮貌,健身設施齊全,如果再來天津也選這家酒店
尊敬的宾客,您好!非常感谢您抽出宝贵时间与我们分享您的宝贵意见。我们非常高兴得知您对我们的酒店环境感到满意。代表天津泛太平洋大酒店,我们再次感谢您给予的宝贵意见,酒店全体员工期待您再次光临,感受清新的泛太平洋体验!

8/10 - 좋아요

Chi Leong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2016년 9월 26일
尊敬的宾客,您好!非常感谢您分享的意见反馈,很高兴得知您在酒店有愉快的入住体验!希望我们天津泛太平洋大酒店能真正让您有宾至如归的感觉

10/10 - 훌륭해요

CHIENCHENG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2016년 11월 3일
尊敬的宾客,您好,非常感谢您的高度评价,您的肯定是我们前进的动力,酒店全体员工期待您的再次光临。

8/10 - 좋아요

nobuaki 님, 日本 横浜

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
天津のダウンタウンからやや離れた高級ホテル
設備や内装は全然問題ないが、場所がやや不便なところにある。近くにあるバラックのような中国食堂街は、私には楽しかったが、少し怖いという人もいるかもしれない。
답변 제공: Maggie 님, 2015년 12월 28일
Dear guest, thank you for taking your time to share your reviews. We will work harder to offer the best facilities, especially the personalized service and provide more pleasant stay during your next stay. Follow Pan Pacific Tianjin on WeChat, and you will have more surprise! We look forward to welcoming you back for another refreshing Pacific experience with us.

10/10 - 훌륭해요

Yijie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall is great.
답변 제공: Maggie 님, 2015년 12월 28일
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied during your stay with us. We are sincerely hope you were feeling at home during your stay. Follow Pan Pacific Tianjin on WeChat, and you will have more surprise! We look forward to welcoming you back for another refreshing Pacific experience with us.

8/10 - 좋아요

SeonYoung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2016년 11월 3일
尊敬的宾客,您好,非常感谢您的高度评价,您的肯定是我们前进的动力,酒店全体员工期待您的再次光临。

8/10 - 좋아요

HONG

답변 제공: General Manager 님, 2016년 11월 3일
尊敬的宾客,您好,非常感谢您的高度评价,您的肯定是我们前进的动力,酒店全体员工期待您的再次光临。

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
地點有點遠,從地鐵站走路也有20分鐘吧
地點有點遠,從地鐵站走路也有20分鐘吧,房間大,舒適,特別是床,軟硬適中,但枕頭很軟,基本上硬件設備好,但唯一另我不滿意的是空調沒有冷風,被告知所有房間都關了冷氣,因為天氣降溫,但我想說的是降溫也是只有2天吧,而且也沒多冷吧,在屋里有30度,是夏天嗎?那要空調干嘛?真氣人,要省電也不至於這樣吧!!!還有的是,我朋友來酒店找我,泊車在酒店,問了前台不用給停車費,但是出去還是要給2塊,錢雖然少,但前后說法不一樣,誠信好有問題,下次應該不會再住了!!!
답변 제공: General Manager 님, 2016년 8월 10일
尊敬的宾客,您好,非常抱歉让您在酒店由不愉快的经理,目前酒店的客人可以免费停车,下次您过来,可以直接从地铁站打车过来会更方便一些。代表天津泛太平洋大酒店,我们再次感谢您给予的宝贵意见,酒店全体员工期待您再次光临,感受清新的泛太平洋体验!

8/10 - 좋아요

Ka Yee 님, HK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfort and nice Hotel
Clean room and good service....just not in a convenience area.
답변 제공: General Manager 님, 2016년 9월 20일
Dear guest, thank you for taking your time to share your reviews. We will work harder to offer the best facilities, especially the personalized service and provide more pleasant stay during your next stay.We look forward to welcoming you back for another refreshing Pacific experience with us.

8/10 - 좋아요

NOZAWA 님, tochigi

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
やや 不便
天津市の中心部の北に位置するこのホテルは天津駅、天津西駅からは 徒歩は無理。地下鉄1号線西北角駅 2号線東南角駅からも徒歩は少々億劫ですね。 天津アイ(観覧車)古文化街、海河遊覧船発着所から近く、イタリア風繁華街の夜景はお勧め。 ホテルスタッフの対応、笑顔はトップクラス。 難を言えば、部屋のトイレでの用足しの音は、部屋の中に響く それくらいです。
尊敬の賓客、こんにちは、ありがとうあなたの贵重な意見だ。我々の貴重な意見のフィードバックを与える関連省庁を改善を続け、あなた今度来て足の体感できる。注目の公式wechat「天津汎太平洋ホテル」が、多くサプライズ。ホテルで全体の従业员の期待を再びおいらっしゃい!