Superior Double Room | View from room

Reviews of Hotel Corona Plaza

3 out of 5
Hotel Corona Plaza
Calle Cedro #151, Zona Centro, Playas de Rosarito, BC

Reviews

6.6
Rating 10 - Excellent. 388 out of 1385 reviews" "
Rating 8 - Good. 286 out of 1385 reviews" "
Rating 6 - Okay. 252 out of 1385 reviews" "
Rating 4 - Poor. 204 out of 1385 reviews" "
Rating 2 - Terrible. 255 out of 1385 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rosa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean view room excellent and staff friendly.
Stayed 1 night in Mar 2024
Response from Alejandra/Front Desk on Mar 27, 2024
Hello Rosa, we are glad to know that you had a pleasant experience during your stay. We are working on a constant improvement program to ensure that our guests are satisfied and comfortable. We really appreciate your comment and review, thank you very much for visiting Hotel Corona Plaza. We hope to come back soon!

10/10 Excellent

Jose

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are renovating some floors & it was look up to date. Great stay no complaints
Stayed 2 nights in Mar 2024

4/10 Poor

luis

Traveled with family
Liked: Staff & service
terrible parking spaces. Hot water not working for showers. super cold rooms!
Stayed 1 night in Mar 2024
Response from Fernando Rodríguez / Front Desk Manager on Mar 25, 2024
Dear Luis, we truly appreciate your review of the property and we sincerely apologize for the inconveniences experienced. We are thankful for your feedback; as it will help us to improve our service. Please rest assured that we are working hard to bring the best hotel service to the table in our Rosarito. Hope you return soon so you can experience the changes we are working on. Thank you.

10/10 Excellent

Ana

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Mar 2024
Response from Fernando Rodríguez / Front Desk Manager on Mar 25, 2024
Hola Ana, nos alegra saber que tuvo una agradable experiencia durante su estadía. Estamos trabajando en un programa de mejora constante, para asegurar que nuestros huéspedes estén satisfechos y cómodos. Realmente apreciamos su comentario y su reseña, muchas gracias por visitar Hotel Corona Plaza. ¡Esperamos vuelva pronto!

2/10 Terrible

Guadalupe

Disliked: Staff & service, property conditions & facilities
simplemente deje el cuarto. Es una asquerosidad . Y no me rembolsaron el dinero page 100dlls todo estava sucio . Y no me rembolsaron mi dinero.
Stayed 1 night in Mar 2024
Response from Alejandra/Front Desk on Mar 27, 2024
Estimada Guadalupe esperamos se encuentre muy bien, respondiendo a su comentario, le frecemos una disculpa por los detalles que pudo haber tenido. Podría por favor ayudarme compartiendo sus comentarios de su estancia? Quedamos en espera de su pronta respuesta. En cuanto a la devolucion su reservacion era no reembolsable es por eso que booking pudo no hacerle su devolucion. Pero con gusto nosotros podemos ayudarle en su proxima reservacion directamente en nuestras lineas. Saludos

4/10 Poor

Ariel

Liked: Cleanliness, staff & service
.
Stayed 2 nights in Mar 2024
Response from Fernando Rodríguez / Front Desk Manager on Mar 25, 2024
Estimada Ariel esperamos se encuentre muy bien, respondiendo a su comentario, le frecemos una disculpa por los detalles que pudo haber tenido. Podría por favor ayudarme compartiendo sus comentarios de su estancia para mejorar en su siguiente visita. Quedamos en espera de su pronta respuesta.

6/10 Okay

Teresita, Los Angeles

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It smells moldy everywhere in the hotel. The sink didn’t have hot water. The shower had hot and cold but all of a sudden it would go cold water.
Stayed 2 nights in Mar 2024
Response from Fernando Rodríguez / Front Desk Manager on Mar 25, 2024
Dear Teresita, we truly appreciate your review of the property and we apologize for the inconveniences experienced during your stay. Please be assured we are working hard to bring the best hospitality service to the table at our Rosarito, we hope you will come back soon so you can experience the changes we are working on. Thank you for staying at Hotel Corona Plaza!

6/10 Okay

Javier

Traveled with group
Liked: Cleanliness, staff & service
Water pressure low and cold, pool and jacuzzi cold
Stayed 3 nights in Mar 2024
Response from Fernando Rodríguez / Front Desk Manager on Mar 25, 2024
Dear Javier, we truly appreciate your review of the property and we apologize for the inconveniences experienced during your stay. We are working hard to bring the best hospitality service to the table at our Rosarito, we hope you will come back soon so you can experience the changes we are working on. Thank you.

8/10 Good

Enio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is good
Stayed 1 night in Mar 2024
Response from Alejandra/Front Desk on Mar 23, 2024
Dear Carlos, we are glad to know you had a nice experience during your stay. We are working hard on a constant improvement program, so we can ensure that our guests are satisfied and confortable. We truly appreciate your comment and your review, thank you for visiting Hotel Corona Plaza, hope to hear from you soon!

10/10 Excellent

Axel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect!!!
Stayed 1 night in Mar 2024
Response from Alejandra/Front Desk on Mar 23, 2024
Dear Carlos, we are glad to know you had a nice experience during your stay. We are working hard on a constant improvement program, so we can ensure that our guests are satisfied and confortable. We truly appreciate your comment and your review, thank you for visiting Hotel Corona Plaza, hope to hear from you soon!

10/10 Excellent

Axel

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing from the room, included meals, customer service, parking, less than 100 yrs from beach. -that’s a footlball field.
Stayed 1 night in Mar 2024
Response from Alejandra/Front Desk on Mar 23, 2024
Dear Carlos, we are glad to know you had a nice experience during your stay. We are working hard on a constant improvement program, so we can ensure that our guests are satisfied and confortable. We truly appreciate your comment and your review, thank you for visiting Hotel Corona Plaza, hope to hear from you soon!

8/10 Good

Iris

Stayed 2 nights in Sep 2023
Response from Alejandra/Front Desk on Mar 23, 2024
Dear Carlos, we are glad to know you had a nice experience during your stay. We are working hard on a constant improvement program, so we can ensure that our guests are satisfied and confortable. We truly appreciate your comment and your review, thank you for visiting Hotel Corona Plaza, hope to hear from you soon!

10/10 Excellent

Raef

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly, only need more people speak English :)
Stayed 1 night in Mar 2024
Response from Alejandra/Front Desk on Mar 23, 2024
Dear Carlos, we are glad to know you had a nice experience during your stay. We are working hard on a constant improvement program, so we can ensure that our guests are satisfied and confortable. We truly appreciate your comment and your review, thank you for visiting Hotel Corona Plaza, hope to hear from you soon!

6/10 Okay

Denys

Traveled with family
Liked: Cleanliness, staff & service
Needs update,remodel bathrooms
Stayed 2 nights in Feb 2024
Response from Alejandra/Front Desk on Mar 23, 2024
Dear Carlos, we are glad to know you had a nice experience during your stay. We are working hard on a constant improvement program, so we can ensure that our guests are satisfied and confortable. We truly appreciate your comment and your review, thank you for visiting Hotel Corona Plaza, hope to hear from you soon!

10/10 Excellent

RAUL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to main road . Easy to get to entertainment by walking.
Stayed 3 nights in Feb 2024
Response from Alejandra/Front Desk on Mar 23, 2024
Dear Carlos, we are glad to know you had a nice experience during your stay. We are working hard on a constant improvement program, so we can ensure that our guests are satisfied and confortable. We truly appreciate your comment and your review, thank you for visiting Hotel Corona Plaza, hope to hear from you soon!

2/10 Terrible

elizabeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Corona Plaza on Feb 26, 2024
Señorita Pedroza. Esperando se encuentre muy bien y respondiendo a su comentario, le frecemos una disculpa por los detalles que pudo haber tenido. Podria ayudarme compartiendo sus comentarios en su estancia para mejorar en su siguiente vistia.Quedamos en espera de su pronta respuesta.

6/10 Okay

Mirella

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Está muy descuidado el hotel
Stayed 1 night in Feb 2024
Response from Alejandra/Front Desk on Mar 23, 2024
Estimada Mirella, agradecemos tu evaluación hacia la propiedad y lamentamos su experiencia, estamos trabajando arduamente para traer el mejor servicio de hotelería a la mesa en nuestro Rosarito, esperamos vuelvas pronto para que experimentos los cambios en los que estamos trabajando. Gracias.

2/10 Terrible

Efrain

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alejandra/Front Desk on Mar 23, 2024
Estimado Efrain, agradecemos tu evaluación hacia la propiedad, estamos trabajando arduamente para traer el mejor servicio de hotelería a la mesa en nuestro Rosarito, esperamos vuelvas pronto para que experimentos los cambios en los que estamos trabajando. Gracias.

6/10 Okay

Guadalupe

T
Stayed 3 nights in Jan 2024
Response from Alejandra/Front Desk on Mar 23, 2024
Estimada Guadalupe, agradecemos tu evaluación hacia la propiedad, estamos trabajando arduamente para traer el mejor servicio de hotelería a la mesa en nuestro Rosarito, esperamos vuelvas pronto para que experimentos los cambios en los que estamos trabajando. Gracias.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
personnel were really friendly and helpful, especially Alejandra at the front desk.
Stayed 1 night in Jan 2024
Response from Fernando Rodríguez / Front Desk Manager on Feb 5, 2024
Dear Carlos, we are glad to know you had a nice experience during your stay. We are working hard on a constant improvement program, so we can ensure that our guests are satisfied and confortable. We truly appreciate your comment and your review, thank you for visiting Hotel Corona Plaza, hope to hear from you soon!

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Fernando Rodríguez / Front Desk Manager on Feb 5, 2024
Estimada Monica. Agradecemos mucho tu evaluación hacia la propiedad, estamos trabajando arduamente para traer el mejor servicio de hotelería a la mesa en nuestro Rosarito, esperamos vuelvas pronto para que experimentes los cambios en los que estamos trabajando.

4/10 Poor

Luis

Traveled with group, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast was not good at all didn’t even eat breakfast the second day!
Stayed 2 nights in Jan 2024
Response from Fernando Rodríguez / Front Desk Manager on Jan 30, 2024
Dear Luis, we truly apologize for the inconvenience encountered at our restaurant, we appreciate your feedback; it will help us to improve our service. Please rest assured that we are working hard to bring the best hotel service to the table in our Rosarito. Hope you return soon so you can experience the changes on which we are working. Thank you.

8/10 Good

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
G
Stayed 1 night in Dec 2023
Response from Fernando Rodríguez / Front Desk Manager on Jan 30, 2024
Hola Guadalupe, muchas gracias por tu evaluación hacia la propiedad, estamos trabajando arduamente para traer el mejor servicio de hotelería a la mesa en nuestro Rosarito, esperamos vuelvas pronto para que experimentes los cambios en los que estamos trabajando.

10/10 Excellent

Maria

Stayed 3 nights in Dec 2023
Response from Fernando Rodríguez / Front Desk Manager on Jan 13, 2024
Estimada María, agradecemos tu evaluación hacia la propiedad, es grato saber que tuviste una estancia placentera. Estamos en un programa de mejora continua, esperamos vuelvas pronto, para que puedas disfrutar de nuestras mejoras día tras día. Gracias.

2/10 Terrible

Elizabeth

Stayed 2 nights in Jan 2024
Response from Fernando Rodríguez / Front Desk Manager on Jan 30, 2024
Estimada Elizabeth, agradecemos tu evaluación hacia la propiedad, estamos trabajando arduamente para traer el mejor servicio de hotelería a la mesa en nuestro Rosarito, esperamos vuelvas pronto para que experimentos los cambios en los que estamos trabajando. Gracias.

6/10 Okay

Myoshi

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Security was very difficult and harrassed us twice however it seemed the issue well the guest next door.
Stayed 1 night in Dec 2023
Response from Fernando Rodríguez / Front Desk Manager on Jan 13, 2024
Dear Myoshi, we truly appreciate your comment and your evaluation of the property, please rest assured that we are working hard to bring the best hotel service to the table in our Rosarito. We apologize for the inconvenience you experienced at our hotel. Hope you return soon so you can experience the changes we are working on. Thank you.

6/10 Okay

Andre

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff is really friendly… but the fact they charge for simple ICE was a little frustrating
Stayed 2 nights in Dec 2023
Response from Fernando Rodríguez / Front Desk Manager on Jan 13, 2024
Hi Andre, we truly appreciate your comment and evaluation of the property. We are working hard to bring the best hotel service to the table in our Rosarito, please rest assured we will look up the issue you experienced during your stay. Hope you return soon so you can experience the changes we are working on.

10/10 Excellent

Blanca

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wanted to watch movies on Netflix or HBO but the tv only had local channels we asked the receptionist if she had a different remote she said no so we weren’t able to watch anything
Stayed 1 night in Dec 2023
Response from Fernando Rodríguez / Front Desk Manager on Jan 13, 2024
Buenas tardes Blanca. Agradecemos tu comentario y tu evaluación hacia la propiedad, estamos trabajando arduamente para traer el mejor servicio de hotelería a la mesa en nuestro Rosarito. Le ofrecemos una disculpa por el inconveniente, ya se tomaron acciones correctivas sobre este caso. Esperamos nos de la oportunidad de atenderle como usted se merece en su siguiente visita. Gracias

2/10 Terrible

crystal

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad hotel Henry bad service
WiFi is terrible we never had no signal in the room I try taking a shower the water was cold call the front desk she said I’ll fix it it only ran semi hot for 5 min food was terrible and my son has autism he has his service dog and the girl that check us in never told me nothing about the dog when she saw us walk with him in the hotel until next day it was a big deal they made me pay 35$ and she need it the paperwork to the service dog she wanted me to send it true email HOW THERE IS NO SERVICE IN THAT HOTEL ! I’m sorry but I will never stay with you guys ever again . And the receptionist from the night we check in she was very rude after what happened with the dog !
Stayed 2 nights in Dec 2023
Response from Fernando Rodríguez / Front Desk Manager on Dec 26, 2023
Hola Crystal, agradecemos mucho tu comentario y lamentamos mucho tu experiencia en tu mas reciente estadía. Tu opinión es muy valiosa para nosotros y la respetamos, a medida que nos esforzamos por mejorar. La seguridad y la protección de nuestros clientes es siempre nuestra principal prioridad, por el cual tomamos ese tipo de medidas. Reiteramos nuestras disculpas y esperamos tener la oportunidad de satisfacer tus expectativas en nuestro hotel en un futuro próximo.

4/10 Poor

Ireland

Traveled with family
Disliked: Staff & service
There was no tv control in the room, and no phone to communicate with the front desk. I went downstairs to the front desk to request a TV control, and I was told that they will be bringing one to the room, but they never went and we finally fall asleep. The breaksfats was free for adult, but I paid $30 for hot cakes for my three kids, they never said that I would have to pay for my kids' breaskfast.
Stayed 1 night in Dec 2023
Response from GG on Dec 26, 2023
Buenos dias. Le ofrecemos una disculpa por el inconveniente que tuvo en nuestro hotel, ya se tomaron acciones correctivas sobre esto casos. esperando nos de la oportunidad de atenderle como usted se merece en su siguiente visita a esta ciudad, esperamos vuelva pronto. Gracias

8/10 Good

Efren

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Fernando Rodríguez / Front Desk Manager on Jan 13, 2024
Estimado Efren. Agradecemos tu evaluación hacia la propiedad, estamos trabajando arduamente para traer el mejor servicio de hotelería a la mesa en nuestro Rosarito, esperamos vuelvas pronto para que experimentos los cambios en los que estamos trabajando.

6/10 Okay

Lily

Traveled with family
Clean
The receptionist that checked us in was great! She was very helpful, friendly, and went above to make sure our late night check in went smooth. The following concierge Elena was snotty , stuck up, and her attitude was horrible. Itzel the waiter in Azul añil was fantastic. I ordered an oatmeal and asked for bananas. She sent a worker to buy some for me to enjoy with my breakfast. The rooms are clean but the building is a bit run down. The standard and “premium “ room are the same just one wall is painted a different color.
Stayed 2 nights in Dec 2023
Response from Front desk manager on Dec 18, 2023
Dear Lily.We appreciate your comment and your evaluation of the property, we are working hard to bring the best hotel service to the table in our Rosarito, we will look up the issue you experienced. Hope you return soon so you can experience the changes we are working on.

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m in the 6th floor and it’s dead quiet. All I can hear it’s the ocean. The waves almost hit the walls of the hotel, it feels like. The waves are too loud, I’m scared they may hit my window. That would be perfect. There’s hardly any sound at all. I feel like in space, no noise whatsoever; I miss the big city. Seems like the population here it’s 0 per square kilometer. Nobody. I miss the noise & the crazy people in Cali. I can’t wait to get back.
Stayed 1 night in Dec 2023
Response from front desk manager on Dec 18, 2023
Estimado Carlos.Agradecemos tu comentario y tu evaluación hacia la propiedad, estamos trabajando arduamente para traer el mejor servicio de hotelería a la mesa en nuestro Rosarito, esperamos vuelvas pronto para que experimentos los cambios en los que estamos trabajando.

10/10 Excellent

Juan, Sacramento

Stayed 2 nights in Dec 2023
Response from Fernando Rodríguez / Front Desk Manager on Jan 13, 2024
Estimado Juan, agradecemos tu evaluación hacia la propiedad. Es grato saber que tuviste una estancia placentera. Estamos en un programa de mejora continua, esperamos vuelvas pronto, para que puedas disfrutar de nuestras mejoras día tras día. Gracias.

2/10 Terrible

jorge

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front desk manager on Dec 11, 2023
Estimado Jorge.Lamentamos lo sucedido, tengo la certeza que solo es la ocasión y no es un factor común, por favor, contáctenos para darle un seguimiento mas personal como usted se lo merece. Agradecemos su comentario, nos ayuda mucho a mejorar nuestro servicio.

6/10 Okay

Monica

Liked: Staff & service
Disliked: Property conditions & facilities
I love the breakfast buffet and all the staff. I didn't like the room because its windows didn't close and make a lot of noise, also the tv didn't work, there was no cold water on the sink and the pillows had a dirty smell.
Stayed 2 nights in Nov 2023
Response from Front desk manager on Dec 11, 2023
Dear Monica.We are glad to know you had a nice experience, we are working hard on a constant - improvement program, so we can have our guests satisfied like you were.We appreciate your review, thanks for visiting Hotel Corona Plaza

8/10 Good

Joseph

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant service was very slow, and the menu was limited to tacos and sandwiches at premium prices.
Stayed 1 night in Nov 2023
Response from Front desk manager on Dec 11, 2023
Dear Joseph.We are glad to know you had a nice experience, we are working hard on a constant - improvement program, so all those small details can be re-arranged, we want to have our guests satisfied.We appreciate your review, thanks for visiting Hotel Corona Plaza

10/10 Excellent

Saulo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adorable and nice
Stayed 1 night in Nov 2023
Response from Front desk manager on Nov 28, 2023
Dear Saul.We are glad to know you had a nice experience, we are woking hard on a constant - improvement program, so we can have our guests satisfied like you were.We appreciate your review, thanks for visiting Hotel Corona Plaza.

8/10 Good

Juan

Stayed 1 night in Nov 2023
Response from Front desk manager on Dec 18, 2023
Estimado Juan,Agradecemos tu comentario y tu evaluación hacia la propiedad, estamos trabajando arduamente para traer el mejor servicio de hotelería a la mesa en nuestro Rosarito, esperamos vuelvas pronto para que experimentos los cambios en los que estamos trabajando.

6/10 Okay

Juan L

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Front desk manager on Nov 28, 2023
Estimado JuanNos alegra saber que tuvo una estancia agradable, agradecemos su reseña ,todo esto nos sirve como retro alimentación para hacer mejoras en la calidad de nuestro servicio.Esperamos verlo pronto, en su hotel, su casa.

8/10 Good

Reyna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything ok
Stayed 1 night in Nov 2023
Response from Front desk manager on Nov 20, 2023
Estimada ReynaGracias por hacer de nuestra casa un mejor lugar para vivir una experiencia, agradecemos su preferencia y valoramos su comentario, nos ayuda mucho a mejorar la calidad de nuestro servicio.Esperamos verla pronto!

6/10 Okay

Beth

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms and beds were clean. But the deep cleaning portion sucked there were stains everywhere. Showers havent been deep cleaned in a couple years. Elevator windows were gross and on floor 6 there bunches of dead flies on the ledge of the elevator. They should clean the windows as they are also disgusting
Stayed 2 nights in Nov 2023
Response from Front Desk manager on Nov 20, 2023
Estimada Beth, lamento lo sucedido en su estadía, le comento que ya se están tomando las acciones correspondientes para el mejoramiento de este su hotel. esperamos nos de la oportunidad de atenderle como usted se merece en su próxima visita, y poderle asignar un cuarto con los requerimientos que necesita.. Gracias

10/10 Excellent

Ana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place
Stayed 2 nights in Nov 2023
Response from Front desk manager on Nov 28, 2023
Dear AnaWe are glad to know you had a nice experience, we are working hard on a constant - improvement program, so we can have our guests satisfied like you were.We appreciate your review, thanks for visiting Hotel Corona Plaza, hope to hear from you some time again soon!

10/10 Excellent

Lucrecia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Front desk manager on Nov 20, 2023
Estimada LucreciaGracias por hacer de nuestra casa un mejor lugar para vivir una experiencia, agradecemos su preferencia y valoramos su comentario, nos ayuda mucho a mejorar la calidad de nuestro servicio.Esperamos verla pronto!

6/10 Okay

Griselda

Traveled with group
Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Front desk manager on Nov 20, 2023
Estimada Griselda.Agradecemos su comentario, nos ayudan a mejorar para así poder brindarles una mejor experiencia y servicio. Si pudiera decirme si tuvo algún inconveniente en el hotel, mándeme mensaje. Que en su próxima visita tenga una estancia mas placentera,gracias.

6/10 Okay

Salvador

Stayed 2 nights in Nov 2023
Response from Front desk manager on Dec 11, 2023
Estimado Salvador.Agradecemos su reseña ,todo esto nos sirve como retro alimentación para hacer mejoras en la calidad de nuestro servicio. Esperamos verlo pronto, en su hotel, su casa.

4/10 Poor

Keith

Disliked: Amenities, property conditions & facilities
Most of the elevators were broken. The parking garage smelled like sewage. All the doors to the rooms had no peep-hole. They had no ice, no remote for the TV, no wash cloth and very limited outlets (to plug up your devices). Also the shower sucked, the water was cold most of the time.
Stayed 2 nights in Nov 2023
Response from Front Desk Manager on Nov 20, 2023
Dear Keith, I am sorry for what happened during your stay, I tell you that the corresponding actions are already being taken to improve this hotel. We hope you will give us the opportunity to serve you as you deserve on your next visit, and to be able to assign you a room with the requirements you need. Thank you

10/10 Excellent

Luis

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Front desk manager on Nov 20, 2023
Estimado LuisNos complace saber que tuvo una experiencia grata, esperamos que en su proxima visita sea mejor que esta. Sus comentarios nos ayudan a mejorar nuestro servicio, gracias.

2/10 Terrible

Angie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty,lobby,room and parking sucks. The door to my room didn’t even lock, bathroom was dirty and the beds feel like water beds. Didn’t even bother to stay left as soon as I walked into to the room.
Stayed 1 night in Nov 2023
Response from Front desk manager on Nov 13, 2023
Dear Angie.We are sorry to know you had a bad experience, we believe this is an exception and not a common issue. Please, send me a direct message so we can solve this situation.All of your reviews help us to improve our service.Hope to hear from you again.

10/10 Excellent

Rafael

Stayed 1 night in Oct 2023
Response from Front desk manager on Nov 7, 2023
Estimado Rafael.Agradecemos su reseña, sus comentarios sirven para el programa de mejora continua que llevamos acabo en nuestro hotel.Muchas gracias por su visita, esperamos verlo pronto.