While the property itself is nice and decently maintained, it cannot call itself a 5 star hotel. At best it is a 4 star hotel with 3 star service.
The aircon in the room cannot be controlled by the user, it requires someone from maintenance to configure it - for which I had to speak to reception three times.
The water in the shower, at the highest setting, was tepid at best. This too needed me to speak to reception multiple times, unfortunately with no resolution.
The safe/locker in the room was non functional, and nothing was done about it despite me speaking to reception several times.
Overall, it was a disappointing stay. The hotel cannot call itself a 5 star hotel because it falls very short of the level of service/comfort you would expect from a true 5 star hotel.