Dear DeryckGreetings from Mount Irvine Bay Resort!Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Hello Douglas,Thank you for your five star rating!, we are happy that you were comfortable and that the staff was pleasant and accommodating. Hopefully you will stay longer on your next visit. We are looking forward to seeing you again!

Dear JASMINE ANN,Thank you for choosing to stay at the Mount Irvine Bay Resort. We are committed to making our guests' stay with us a memorable one and we appreciate your feedback. We are delighted to hear that you had a positive experience at Mount Irvine Bay Resort and that you enjoyed your stay. We would love to have the chance to welcome you back in for another stay.With Kind Regards,

Thank you Renisa for your rating! we hope to see you soon!

Thank you for your 5-star review; it was a pleasure accommodating you. We appreciate your feedback.

Thank you for your 4-star review; it was a pleasure accommodating you on your week in Tobago. We look forward to an opportunity to welcome you back in the future.

Thank you for your review; we appreciate your feedback and would welcome further comments directly when possible.

Thank you for your feedback. A majority of our guests rent vehicles, book island tours and relax on our beach during daylight hours. On a property as large as ours, this may have contributed to your experience over your two day stay. Your comment is noted.

Thank you for your positive review. We are happy to read that you enjoyed your experience with us and look forward to a future opportunity to accommodate you again.

Thank you for your positive review; it was a pleasure accommodating you and your guests.Our team look forward to welcoming you back to Tobago in the future.

Thank you for your excellent review; we are glad to know that you enjoyed your experience at Mount Irvine Bay Resort.We hope to accommodate you again in the future.

Thank you for your review and detailed feedback.We are working to rectify our cable television issue and appreciate your concern.We work closely with the TTSPCA to ethically control any strays on our property and apologise that this negatively affected your experience with us.Thanks again for highlighting your concerns; we will work on improving future guests' experiences.

Thank you for your feedback on your single night stay with us. We apologise for the negative experience you have outlined and hope to making things better for the balance of your stay

Thank you for your feedback; your concerns have been noted. We wish you would have presented your concerns while at the resort.It is an unfortunate surprise that your experience was not positive but we are pleased that you had extended your original length of stay with us

Thank you for your review

Thank you for your review on your recent two-night stay with us. We are working to improve our property as we reopen all our restaurants/bars for service. It is good to know that you found the staff to be friendly and accommodating.

Thank you for your review.

Thank you for your feedback, we will continue to work on improving our property where possible and appreciate your comments

Thank you for your positive review, it was a pleasure accommodating you on your two-night getaway.We are happy that your experience was wonderful and look forward to our next opportunity to welcome you back to Mount Irvine Bay Resort.

Thank you for your review.We are glad that you enjoyed your short stay with us and hope to have the opportunity to accommodate you again one day.

Thank you for your positive review.It was our pleasure to host you for a quick Christmas getaway and we are so glad to know that you enjoyed your experience with us.We look forward to a future opportunity to accommodate you soon.

Thank you for your review; we are glad that you had a positive experience with us and enjoyed our staff hospitality. We have noted your concern regarding the quality of wifi coverage and will work towards improving that aspect of our service where possible.

Thank you for your review.We are glad that you enjoyed your experience at our resort and are working to improve our wifi coverage to make your next stay even better.

Thank you for your review; your feedback is valued. Your concern has been noted and we are glad you loved the views from various parts of the resort. We are working to upgrade our rooms and hope you will enjoy the difference on your next stay.

Thank you for your feedback on your recent three night stay with us.We apologise that the storm had affected our WiFi and that this negatively impacted your stay. Our housekeeping service is scheduled every second day and can be provided more often upon request.Currently, we offer three dining options including our Sugarmill restaurant, Hummingbird Lounge and Beach Bistro. It is unfortunate that you did not explore these dining options during your stay.We are glad that you were satisfied with the service and hospitality received from our staff during your visit.Your concerns will be reviewed with our team.

Thank you for your detailed review and positive feedback regarding our staff, breakfast and general resort ambience.It is great to know that your experience at our resort included our beach event and that you had an enjoyable time. We hope you will choose to stay with us again in the future.

Thank you for your feedback and positive review. We are glad that you enjoyed your stay with us and hope to accommodate you again in the future.

Thank you for your review; your detailed feedback will be shared with our team. We apologize for your A/C challenge on your last night with us but are glad that you found our staff friendly and helpful during your stay.

Thank you for your wonderful review! We are so glad that you enjoyed the ambience and eco-environment at our resort.

Thank you for giving us a perfect score! We hope that you will choose to stay with us again one day soon.

Thank you for your review and your detailed feedback.We did experience challenges with our cable TV and Wifi provider and informed you upon arrival. You kindly acknowledged our situation and advised our agent that these challenges would not become issues for you and your traveling companions. You mentioned that you had planned many activities on the island and did not plan on utilising those specific hotel amenities.Your group was also provided with an upgrade in room category from standard rooms to cottages to provide additional comfort and space. The resort accommodates guests with mobility challenges as possible and with advance notice. Unfortunately, our one wheelchair was being utilised by another guest who informed us of their requirement in advance. Once it was available, we provided your group with access.Compensation arrangements have been made as per your conversation with the General Manager through Expedia. You will be notified once the process has been completed.We are glad that you found the staff to be helpful and friendly and enjoyed your breakfast.

Thank you for your feedback. We apologise for our challenge with in-room wifi/phone service and are currently working with our provider to resolve these two issues. Our provision of an alternate space with wifi for your business sessions was accepted by you and your colleague. We were grateful to offer that alternative for you.

Thank you for your positive feedback and constructive comments. We are currently working to address and improve our WiFi and Cable connectivity issue. We are glad that your other experiences in the resort were satisfactory.

Thank you for your detailed feedback; we will investigate your concerns. We apologize for the inconvenience you experienced at check in regarding your requested view. You were provided with an upgraded room category facing the garden. The next room you were shown and accepted had a pool view in your original room category confirmed. We have two main restaurants open daily including the Sugar Mill and the Beach facility. We also serve food and beverage to the pool deck through the Sugar Mill and the pool bar. Hours are posted in the lobby for these outlets. We have a spa, gym and golf course on property which offer guest services/activities. We also partner with a watersports company located beside our beach for various water-based activities. This information is also outlined in our lobby and our reception staff can assist with arrangements to access these services/activities upon request. Our pool closes when the sun sets which is usually around 6pm. This ensures that the noise level from this area of the resort is at a minimum in the evening; this ensures that guestrooms in the pool area are not disturbed. It is good to know that you are satisfied with our airport transfer service and enjoyed our breakfasts during your visit. Hopefully, you will visit again in the future and see how we have improved thanks to your comments.

Thank you for your review and feedback regarding your two-night stay. We had checked in with you and were pleased that you had a great check-in experience and reported being happy with staff. Beach towels are available at our main reception desk and additional bath towels/toilet paper can also be requested through our main reception desk as required. In keeping with accepted COVID health procedures, housekeepers do not enter your guestroom during your stay unless requested. Our apologies that your experience through your two nights was unsatisfactory and we will use your review to improve ourselves where possible.

Thank you for your detailed review. We are grateful that your WiFi issue was resolved during your two-night stay. It is unusual for the additional issues you have raised to occur and they will be further investigated. We do apologize for the negative experience you outline and hope to have an opportunity to provide an improved one for you on a future visit.

Thank you for your review and positive feedback on our décor. Mount Irvine Bay Resort was built on an historic sugar plantation and incorporated the original architecture into its décor where possible. Our Sugar Mill restaurant is one of the largest on the island. We are happy that you enjoyed your experience into some of Tobago's history at the resort.

Thank you for your feedback; your concerns have been noted. We apologize for the room condition you have outlined in your review. When you expressed dissatisfaction just after check-in, we offered alternate accommodation which was viewed and accepted by you. Our pool is maintained daily and the water quality is monitored. The condition you have described was not reported by other guests during the night you stayed at the resort. Our restaurant charge for a bowl of soup is under US$10 per person; Our restaurant bills are written in local currency (TTD) rather than USD so your recollection of a bill of US$90.00 for two bowls of soup is in error Our resort check-in time is 3pm and checkout is 12 noon. An early arrival service is offered at an extra fee and is agreed to in advance. We offer a free alternative which is to have your luggage stored until the 3pm check-in time. We are glad that you enjoyed the complimentary airport taxi service provided.

Thank you for your feedback. We apologize for your inconvenience and wish you had let us know your concerns while you were with us so that we could have addressed them over stay.

Thank you for your review, we are glad to know that your recent stay with us was a relaxing one. We offer golf lessons, snorkeling & dive lessons and more (dependent upon the age of your child). We apologize that your child was unable to participate in these options and will work to offer a wider variety for future guests.

Thank you for your review, we appreciate your comments. We are sorry that you found our beds uncomfortable and the our suggestion for alleviating your discomfort came at the end of your stay. We rarely receive negative comments about our beds but do keep the mattress-top solution available upon request for those that wish a softer sleeping surface. We shall try to improve the timely offering of this service in future.

Thank you for your feedback! We are glad that you enjoyed your stay and we hope to accommodate you again one day in the future.

Thank you for your review and observations regarding our facility. We are always working to improve, update and refurbish where possible. It is great to know that our staff made you feel welcome; we have a great team here. Hopefully, you will see further improvements on your next visit to our resort.

Thank you for your review. Our reception was prepared for your arrival and welcomed you to our resort. The electrical outage was unexpected and we apologize for the inconvenience you had experienced. Our General Manager followed up with you directly regarding the electricity issue that affected many in our area with alternate arrangement options for your stay. You opted to remain with the resort for your first night and accepted the GM option to relocate you for your second night. He has remained in communication with you during and after the issue to ensure your comfort has been maintained. We have worked with our utility provider to ensure that the situation is resolved and kept the lines of communication open with all of the affected guests.

Thank you for your feedback. Due to an unexpected electricity outage, our Wi-Fi equipment was not functional for a temporary period over your one-night stay. We apologize for the inconvenience. We are glad that your experience was improved through the help of our staff and extension of your room.

Thank you for your review, we appreciate your feedback. As we re-open, our teams address issues as they arise while ensuring our service standard remains high. We are currently working with our providers to maintain our telecommunications services. It is good to know that you enjoyed our breakfast and sampled our lunch menu. We offer a full lunch in our Sugar Mill and a light lunch at our Hummingbird lounge with pricing that appeals to variable budgets. It is regrettable that you did not find either option preferable and we have made note of your comments. It is good to know that you found our staff to be friendly and efficient. Thanks again for your feedback.

Thank you for your feedback on your three-night visit with us. We apologize for your discomfort during your final night and appreciate your review. We wish that we had the chance to make your stay right while you were with us and hope another opportunity arises in the future to accommodate you.