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Reviews of Nikko Kanaya Hotel

4 out of 5
Nikko Kanaya Hotel
1300 Kamihatsuishi-machi, Nikko, Tochigi-ken

Reviews

8.8

Excellent

Rating 10 - Excellent. 155 out of 298 reviews" "
Rating 8 - Good. 98 out of 298 reviews" "
Rating 6 - Okay. 32 out of 298 reviews" "
Rating 4 - Poor. 9 out of 298 reviews" "
Rating 2 - Terrible. 4 out of 298 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a historic property and has a quaint lodge elegance. The service and amenities are very nice. The food is delicious. The room is comfortable I wish there were more electrical outlets close to the beds but I was nonetheless able to charge my devices without issue. The location, just a very few minutes walk to the entrance to all the shrines, as well as to the bus stop, is super convenient.
Stayed 1 night in Apr 2024

10/10 Excellent

Roderick, Woodinville

Liked: Cleanliness, staff & service, property conditions & facilities
This property has a rustic and tired charm and elegance about it. It is the country hotel of fifty years ago when such structures used local building materials. It wears its historic aura well!
Stayed 2 nights in Mar 2024

10/10 Excellent

Kao

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciated the hotel tour after check-in to learn a bit about its fascinating history and that the building and rooms have mostly maintained its interior design of catering toward western guests back in the days. The age of the facility was expected and added to its charm and if any complaint in that aspect, was the challenge that we had adjusting the room temperature at night when the radiators kicked on (I guess we could have just opened the windows). Great service by all the staff. We enjoyed our dinner and breakfast at the hotel's restaurant. Hotel is situated in a very convenient location to visit the Nikko To-sho-gu.
Stayed 1 night in Feb 2024

10/10 Excellent

chae

Stayed 1 night in Feb 2024

10/10 Excellent

Genta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

PHILIPPE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
amazing place, location, and extremely friendly staff, most speaking English, and even some speaking French
Stayed 2 nights in Jun 2023

10/10 Excellent

Priscilla

Traveled with family
Liked: Cleanliness, staff & service, amenities
Step back in time- we love historic hotels. Fabulous staff and service. Incredible views from our room and walkable (hilly) to bridge and shrines. Dinner and breakfast delightfully served with beautiful china, crystal and silver. The hotel is a bit historically 'tired' but very clean. For those who desire newer rooms, they are completely restoring one building which will open this summer.
Stayed 1 night in Apr 2023

10/10 Excellent

Kayoko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 2 nights in Sep 2022

10/10 Excellent

DANIEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from 日光金谷ホテル on Aug 30, 2021
この度は日光金谷ホテルをご利用頂き、誠にありがとうございます。 また、高い評価を頂戴いただきスタッフ一同嬉しく拝見しております。 お客様によりよいサービスをお届けできるよう、日々精進して参ります。 日光にお越しの際は是非お越しいただければ幸いです。 この度は貴重なお時間をありがとうございました。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel was old but clean and nice. the staff are very welcoming and kind. worth a stay
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Enjoyed the comfort environment in Nikko. We stayed in a quiet room with very nice view. 100-year-old breakfast menu should be updated.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly spacious. Fantastic location!! Wonderful service. Comfortable beds and lovely feel. Did not realise the impressive history of the hotel!
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a bit dated but the staff, service and location more than make up for it. We had an excellent stay.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Eran

Liked: Cleanliness, staff & service, room comfort
Old, stylish place, well located and interesting history Overpriced bar and restaurant
Stayed 1 night in Oct 2019

8/10 Good

Kiko, Denton, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hospitality
The shower drained properly; however, they immediately acted to solve the problem. It was wonderful to see the Japanese high quality of service: they even gave a box of cookies to show appreciation for our patience.
Stayed 1 night in May 2019

6/10 Okay

CL

Traveled with partner
Liked: Cleanliness, staff & service
Expedia says the hotel does not have a front desk but it does, and it is staffed 24/7. We have a room in the old section with high ceiling and 2 super huge picture windows looking at the mountains with the sound of a running stream below. The location is fantastic, being right next to Shinkyo Bridge and all the historical sights. The bedding leaves much to be desired, however. It appears the synthetic bedcover doubles up as a quilt so it becomes hot and uncomfortable in the night. The use of chemical air freshener gave me allergic rhinitis throughout our 3- night stay. The bathroom basin is super low. Only western food is served at the restaurant and it is average. There is nothing much to eat at night as almost all eateries close at 6pm or before. There is no lift in our building so you would need to have the luggage lugged - in our case, 3 floors up, but the staff helped us. In all, I would stay there again, but maybe for only one night.
Stayed 3 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relics of Yesteryear
Nice hotel with a lot of old pictures --- reminded me of the hotel in "The Shining" but not scary. A lot of period art work and nice architectural details. Most restaurants in the area close early (5:00 PM) and the main dining hall charges over $100 for a prix fixe course meal. Breakfast is not a buffet but served individually, so one has to wait until the coffee is served, toast is brought to your desk, etc. The hours for breakfast (7:30-9:30 AM) isn't convenient --- our original plan was taking a bus to the Kegon waterfall soon after 8:00 AM but with the breakfast time, it turned out to be impossible.
Stayed 1 night in May 2019

10/10 Excellent

Townsend

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 STARS
A beautiful hotel. A wonderful location, room, staff, and comfort. My girlfriend and I sincerely enjoyed it!
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for visiting Nikko Shrines. Historically significant hotel built in 1873. Huge room. No bathtub in bathroom, only shower. Beautiful lobby. Try the trout for dinner.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Cold room. No extra blankets or pillows. Furniture dated and rough spperring
Stayed 1 night in Mar 2019

6/10 Okay

Brian

Liked: Staff & service
Faded gloru
This hotel is supposed to be the best in Nikko. I can see why that might have been the case atone time, particularly when they were receiving famous guests. However, the hotel is very much a faded glory. The first room we were put in had a dirty carpet and the furniture looked as if it had come from a very poor second hand shop. It was all chipped. The internet was so poor that I complained. The hotel offered to let us change room service and we did get a better room. The public areas were much better but still needed work. There needs to be a major refurbishment investment in the hotel.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interesting place to stay!
Interesting historical hotel to stay. Great atmosphere, beautiful buildings and room, and good services. Walkable distance to big attractions!
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a historical building and has an old charm. The delux twin room where we stayed was spacious and comfortable. The bathroom room is a bit small and simple.
Stayed 1 night in Dec 2018

10/10 Excellent

erika, hong kong

Liked: Property conditions & facilities, room comfort
Very Historical
The oldest hotel in Japan. Walking distance to Toshogu. The room is really old, but once you know who stayed in this hotel before, it values a lot. No hot spring, but enough conform to enjoy. They have free hotel tour to explain history of the hotel, but only in Japanese.
Stayed 1 night in Sep 2018

8/10 Good

HelloKitty2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This time was our second stay. We mainly went to Nikko to stay at Kanaya Hotel ; ) We will go back there some day soon (we hope)!
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Enjoyed the retreat at Nikko Kanaya Hotel
Nikko Kanaya hotel was a wonderful stay. It is a historic hotel and one of the first "Western" style hotels in the area, so the rooms are much larger. The carpets are a bit outdated, but everything felt clean. There is no onsen at the Nikko location, but their sister location in Chuzenji has an outdoor onsen that you can use at a reduced price. NIkko Kanaya is located in a great location to walk to the temples and shrines. There is a hotel shuttle that has limited timings, but was convenient for pick up from the train station, as well as riding back from its other property near Lake Chuzenji, near the hiking area and falls. Otherwise, the local bus would cost 200 Yen from the train station to the hotel, or a 30 minute walk. Our rooms were very spacious. I didn't like the toiletries and ended up using my own lotion. They had hot water ready for green tea, but no coffee was provided in the room. The breakfast was not buffet style and they only had limited options with eggs, sausage, and toast, but it did fill us up. Restaurants in town close early, but there was a nice steak house near the hotel for dinner. There is also a nice path behind the hotel to walk down to the river. There were enough English-speakers at the reception and restaurant so that communication was not an issue. If you are vegetarian, please talk to them the day before so that they can prepare a customized meal for your breakfast (if you get that included).

10/10 Excellent

Christianw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
History History History
Perfect location if you want to visit the World Heritage Site and like old Historic Hotels

10/10 Excellent

Ben & Libby, New Orleans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The old dowager still deserves respect
Our rooms in the "new" building were getting a little careworn but otherwise this was the usual classy experience we have enjoyed here several times before. They don't make 'me like this anymore and you should rush to enjoy this historic mood. The Dacite Bar is our favorite in the world and just that alone would keep us coming back.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the largest shrine...beautiful settings
Walking distance to town and largest shrine, (up and down hills) fantastic setting above river. Historic hotel with previous guests including Einstein, Lou Gehrig, Helen Keller, Prince George Frank Lloyd Wright and of course you possibly. Also can walk up river to monks statues (hundreds) along riverside. Enjoy this historic place and don't miss the animation film at the museum near the shrines!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely historic hotel.
Wonderful historic hotel with exceptional service and staff. Lovely reception areas, lounges, and beautiful dining room. Very nice breakfast. Our room in the main building was spacious and quaint. Very convenient to The World Heritage sites. Hotel has a shuttle bus to the train station. Because of its history, it is definitely worth a stay.

8/10 Good

Robert

Liked: Cleanliness, staff & service
Great hotel and excellent service!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, great location, great staff. Would recommend.

4/10 Poor

Pedpod, Bethesda MD

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel is past it's prime.
While the newer rooms may be OK- ours was on the 3rd in the oldest building. On the back side of the building the windows opened onto the roof of the "banquet room" on the floor below. The view was so awful that we could not open the paper sliding window covers. In addition, the roof outside the window was an "escape" from other rooms- allowing easy access if we left the window open. The Wi-Fi was free- but the only access was in the lobby. There were no English language channels on the TV in the room.

10/10 Excellent

Barry, Victoria, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful older-style hotel
Had a wonderful time staying at this hotel. Staff were exceptionally caring and helpful.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
in need of renovations
The hotel is well known historically and is a great location to visit Nikko's temples. The room was clean, quiet, and large enough. The staff was helpful. Free shuttle to and from the train station. But sorry to say that the hotel is in great need of renovations. A coat of paint, at the minimum, is more that needed in several places.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel well located walking distance from the shrines. It was the first western hotel in Japan, it has a nice historical ambiance. The rooms are comfortable.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic hotel at prime location
You feel like being set-back around 90 years when entering this hotel. It has the classic chic of the 1920th and you can feel the history it went through everywhere. The staff was very friendly and it was an overall enjoyable stay.

6/10 Okay

tomoyuki

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
歴史ある建物なのでアンティークに囲まれて過ごす楽しさがありますが、設備のメンテナンスは今一つで、正直、お部屋の内装は大規模にリニューアル工事をした方が良いと思いました。食事のグレードは高く、とても満足だっただけに、お部屋は少し残念でした。
Stayed 1 night in Apr 2024

6/10 Okay

SHUNSUKE, sendaisiaobakusagigamori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
歴史を感じる事の出来るホテル
Stayed 1 night in Dec 2023

8/10 Good

NORIO

Stayed 1 night in Dec 2023

10/10 Excellent

JIRO

Liked: Cleanliness, staff & service, property conditions & facilities
チェックインの際にスタンダードツインから新館のデラックスツインへのアップグレードを勧められたのでOKしました。3階の眺めのいいお部屋で設備も金谷ホテル創設150周年記念で全面改装されたと言うことでキレイで快適でした。各ベッドの横にはコンセントが2つあり充電もスムーズで、夕食も本日のディナーと金谷ディナーのどちらかを選ぶタイプで1万円の追加出費となりましたがお値打ちでした。17:00時から開催さた館内ツアーでは金谷ホテルと日光東照宮との歴史に触れることができ参加して良かったです。
Stayed 1 night in Nov 2023

10/10 Excellent

Noriaki

Stayed 1 night in Nov 2023

8/10 Good

Mutsuko

Traveled with family
Liked: Staff & service, amenities
レトロ感が満載でしばし、昔に帰ったような空間を味わえました。
Stayed 1 night in Nov 2023

6/10 Okay

MASAYUKI

Disliked: Staff & service
Stayed 1 night in Nov 2023

8/10 Good

Manabu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
また泊まりたい。 朝食のオムレツが美味しかった。
Stayed 1 night in Oct 2023

6/10 Okay

Naganori

Traveled with family
Disliked: Amenities, property conditions & facilities
古い建物を如何に維持するか、その苦労が偲ばれるところが散見された。地形上の問題もあろうが、思い切った改造、メンテナンスが必要と察せられた。
Stayed 1 night in Oct 2023

8/10 Good

??

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても歴史があり、素敵なホテル。食事がとても美味しかった！👍😄
Stayed 1 night in Sep 2023

6/10 Okay

Hiroshi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

tadashi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023