실내 수영장, 일광욕 의자

퀄리티 인 & 스위트 로렌스 - 유니버시티 에어리어 여행 후기

2.5 out of 5

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 263개" "
평점 8 - 좋아요. 1001개 이용 후기 중 318개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 184개" "
평점 4 - 별로예요. 1001개 이용 후기 중 136개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 100개" "

7.4/10

청결 상태

7.8/10

직원 및 서비스

7.0/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Aaron

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
No wifi access in the room or lobby. Terrible.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 16일
Dear Aaron,We sincerely apologize for the inconvenience you experienced with the lack of WiFi access during your stay. Providing reliable internet connectivity is important to us, and we understand how frustrating it can be when this service is not available. We'll address this issue promptly to ensure a better experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager

4/10 - 별로예요

Ashley

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed in several rooms as a group. One room didn't have a knob on the inside of the door and had to use something to pry the door open to get out. Another room had no hot water ever, another had no water pressure. One room had mold behind the dresser and now 4 people are sick. Was told the hot tub was out of service because someone puked in it and they weren't cleaning it yet, were there for 3 days and they never cleaned it. None of the vending machines worked. Will not stay again.
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 6일
Dear Ashley,We deeply regret that your recent experience fell short of expectations. Please accept our sincerest apologies for the inconveniences you encountered during your stay. Rest assured, we take your feedback seriously and have addressed these issues with our team to ensure they are rectified promptly. Your comfort and safety are our top priorities, and we are committed to providing a clean, well-maintained environment for all our guests. We understand your disappointment and hope to have the opportunity to regain your trust in the future. If there's anything we can do to make amends or assist you further, please do not hesitate to reach out to us directly.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Rebecca

We were given a room which had an animal smell at first. We were given a different room. At midnight, someone tried to enter our room with a card key. The only thing to stop this was the top bolt. As I tried to get a coffee in the morning, I was told by the desk clerk to get out and howrude I was after the breakfast manager told me it was ok. We will not be back to the hotel. One of the worst nights spent in a hotel!
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 4일
Dear Rebecca,We sincerely apologize for the multiple issues you encountered during your stay. It's deeply concerning to hear about the animal smell in the first room, the unauthorized attempted entry into your room, and the negative interaction with our staff during breakfast. This is not the level of service we aim to provide, and we regret that your experience fell short of your expectations. Your feedback will be shared with our team for immediate investigation and improvement. We understand your frustration and disappointment, and we hope to have the opportunity to make it right for you in the future. If you would like to discuss your experience further, please don't hesitate to reach out to us directly.Sincerely, Hotel Management

2/10 - 너무 별로예요

Laurie

연인과의 여행, 반려동물 동반 여행
별로예요: 편의 시설/서비스
The toilet didn’t flush. No cold water in the shower. No hot water at the sink. Vending machine was empty and cold drink machine wouldn’t accept money in any form. Place was filthy and property overgrown with weeds. Just don’t do it!
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Dear Laurie,I am sorry to learn about all the inconvenience you had during the stay. My sincere apologies. We care about your experience. Your comments are important for us. Each problem area will be investigated to take appropriate actions. Request your understanding and reconsideration to visit.Sincerely, Hotel Manager

6/10 - 괜찮아요

Jenny 님, Roca

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 25일
Dear Jenny,We appreciate your feedback and thank you for choosing our hotel. We're sorry to hear that your experience fell short of expectations. Your comments are valuable to us as we continually strive to enhance our guest's satisfaction. Please don't hesitate to reach out if there's anything specific we can address to improve your future stays.Sincerely, Hotel Manager

10/10 - 훌륭해요

Antonija

2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 19일
Dear Antonija,We appreciate your time and efforts in sharing your experience with us. Your feedback helps us to continue striving to deliver an exceptional experience to each of our guests in all areas of our hotel. Thank you again for taking the time to share your perfect rating! We look forward to hosting you again soon.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Justin

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front staff was rude. He answered the phone while I was standing there and said he was busy and hung up the phone. I asked for pool towels. I was handed 5, then asked to put them in the pool area for the employee. My room was outside the main building, you had only stair access to get in the room. We paid for a hotel room, not a motel room. The hotub was drained and out of service. The carpet was dirty and worn in the halls. The sink in our room would give you a small stream of water. I was so unhappy with the entire experience that I checked out at 7 am the next morning. I booked a room at a different hotel and had great service in Lawrence KS. I asked for a refund on our second night stay at the Quality Inn. There was no manager to speak with. I hope I am given my refund for the second night.
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Justin,I apologize for the distress caused by your experience. We deeply regret that your stay did not meet your expectations. Please be assured that we take your comments seriously and will thoroughly investigate the issues you encountered. Necessary actions will be taken to address any shortcomings and improve the overall experience for our guests. We are committed to ensuring the comfort and satisfaction of our guests, and we appreciate your feedback in helping us achieve this goal. We sincerely hope that you will give us another opportunity to provide you with a better stay in the future. Thank you for bringing these concerns to our attention.Sincerely, Hotel Manager

4/10 - 별로예요

Alyssa

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The toilet was broke. The place needs a lot of updating and there was very little for breakfast.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Alyssa,We sincerely apologize for the inconveniences you experienced during your stay with us. Your feedback is crucial to us, and we are committed to addressing the issues you've highlighted. Rest assured, we are taking immediate steps to rectify the maintenance issues, and we will also review our breakfast offerings to ensure a more satisfying experience for our guests. It is always our goal to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short of meeting your expectations on this occasion. We appreciate your honesty and assure you that we are working diligently to improve our facilities and services. We hope that you will consider giving us another opportunity to serve you in the future. Your satisfaction is important to us, and we would welcome the chance to exceed your expectations on your next visit.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Freddy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property looks nothing like the pictures on the website. It's more like a motel than a hotel. We were assigned an exterior room and when we went to find it, the door was opened (at 2 am), not unlocked, but OPENED! I didn't even have to use the handle but just gently pushed it opened fearing there would be somebody already there to ambush us. The phone didn't work, so we couldn't call the front desk, so we had to go back to the front desk, only to find another couple who had come in jist before us, complaining about other issues , showing pictures of what they'd found, etc. Rooms are very small. Bathrooms are even smaller (door scrapes the toilet when opened). It's an old, dirty property. Pay a few more bucks and save yourself from this headache. No professional, problem-solving staff. No quality on this Quality Inn, for sure!
답변 제공: Hotel Manager 님, 2024년 3월 16일
Dear Freddy,We're truly sorry for the distressing experience you encountered during your stay. Your safety and comfort are our utmost priorities, and it's unacceptable that you felt unsafe upon discovering the door to your room open. We apologize for the issues with the room's cleanliness, size, and functionality, as well as the lack of professionalism from our staff. This falls far below our standards, and we will address these concerns immediately to prevent any recurrence. Your feedback is invaluable, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

amy

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There are two buildings. One is from the 1960’s and the other is newer and probably where the ADA rooms are located. The 1960’s building is a two story motel with about 30 rooms. The owner needs to spend some money on updating that building, or better yet, tear it down. The advertisement picture did not show the old building. Decades of layers of paint can not cover up everything. First, our toilet plumbing broke, we got moved to a different room, but then the bathroom door wouldn’t shut unless you picked it up a bit, then the plastic cover on the window heat and ac unit fell off. The people next to us had two dogs that barked for hours while the occupants were gone. We almost left for a different place, but knew we wouldn’t get a refund and decided to stick it out and remember to never stay there again. At least the bedding appeared clean and we had hot water. Also the hot tub was empty with yellow caution tape around it. We certainly did not try breakfast based off of how lousy everything was. The owners clearly don’t care about the facility.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 13일
Dear Amy,We apologize for the disappointing experience you had during your stay. It is disheartening to hear about the issues you encountered with the facilities and the lack of attention as mentioned. We understand your frustration and we will make sure to share your feedback with the management team. Your comments regarding the outdated building, plumbing issues, faulty bathroom door, and other maintenance concerns will be taken into consideration for future improvements. We apologize for the inconvenience caused by the noise from neighboring guests and the unavailability of the hot tub. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future. Thank you for bringing these matters to our attention.Sincerely, Hotel Manager

4/10 - 별로예요

Camela

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
It was less than what was advertised on the internet. It looked clean fresh but when got there it was dark dirty smelly and the pool floor had dirt on it and it’s an indoor pool. It was bad that I tried to find something in my own. I found a new holiday express that is cheaper cleaner newer and offers a great breakfast. I will not use Expedia agin
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 13일
Dear Camela,At the outset, thank you for staying at our property. It is very disappointing to note your displeasure with the stay due to the mismatches to your expectations. My apologies for the inconvenience but will consider actions on priority. We take guest feedback quite seriously towards continuous improvement. I request your understanding and consideration to visit again.Sincerely, Hotel Manager

10/10 - 훌륭해요

Jan

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was exactly what we expected! Too bad the hot tub was out of order. But other than that, it was a great time
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 11일
Dear Jan,Thank you for taking the time to share your experience with us! We're delighted to hear that your stay met your expectations overall. We apologize for the inconvenience with the hot tub and appreciate your understanding. We hope to have the opportunity to welcome you back for another enjoyable stay soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

CheryI

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
FriendIy staff at the front desk when I arrived - welcoming and heIpfuI. Thank you.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 6일
Dear Cheryl,Hello! We're thrilled to hear that you had a positive experience with our front desk staff! Providing friendly and helpful service is important to us, and we're delighted that you felt welcomed upon arrival. Thank you for your kind words, and we hope to continue exceeding your expectations throughout your stay. If you need anything else, please don't hesitate to let us know!Sincerely, Hotel Manager

6/10 - 괜찮아요

Rhonda

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No elevator. A must have for us seniors
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 4일
Dear Rhonda,We apologize for any inconvenience caused by the absence of an elevator during your stay. We understand the importance of accessibility, especially for seniors, and we regret that we were unable to provide this amenity for you. Your feedback is valuable to us, and we will take it into consideration as we continue to improve our facilities and services. If you have any further comments or concerns, please don't hesitate to reach out to our team. Thank you for your understanding.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Tammi 님, Midland

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We were booked for three nights but only stayed one and found a new hotel. The room was fine but smelled like smoke. But then the bathroom floor boards were dirty and the tub wouldn’t drain so it filled up while showering.
2024년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 4일
Dear Tammi,Thank you for the stay and the feedback. My apologies for the inconvenience. Our team has taken note of all the pain points and has initiated effective actions. I am sure you will see the improvement in those areas to optimum levels. Despite your disappointment, I hope you will reconsider to stay with us again. You can be assured of a pleasant stay.Sincerely, Hotel Manager

6/10 - 괜찮아요

Tyler

좋아요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 27일
Dear Tyler,Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us directly with any specific concerns or suggestions you may have so we can address them accordingly and improve for future guests. We appreciate your input and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Jason

좋아요: 숙박 시설 상태 및 시설
Great - quiet
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 13일
Dear Jason,Thank you for your glowing rating! We're thrilled to hear that you found your experience with us to be great and appreciated the quiet atmosphere. Maintaining a peaceful environment for our guests is important to us, and we're delighted that it enhanced your stay. We hope to have the pleasure of welcoming you back for another fantastic experience soon!Sincerely, Hotel Manager

6/10 - 괜찮아요

Rebanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The website says the hot tub and pool are 24 hour, they are not. Also, the hot tub was out of service which was the whole reason we selected this hotel. They charged me an incidental fee but not my daughter in law.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 29일
Dear Rebanna,We apologize for the inconvenience you experienced during your stay. We understand the importance of accurate information, and we're sorry for any discrepancies regarding the pool and hot tub hours. Additionally, we regret the inconvenience caused by the hot tub being out of service. Regarding the incidental fee, we'll review our procedures to ensure consistency. Your feedback is valuable, and we appreciate your understanding.Sincerely, Hotel Manager

8/10 - 좋아요

Aaron

좋아요: 청결 상태, 직원 및 서비스
The night staff was amazing with the help of upgrading our room to a jet tub. Room was nice and big and the property was quiet. The area had a lot of different dining options. Overall great experience
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 26일
Dear Aaron,We're delighted to hear about your positive experience! It's fantastic that the night staff was amazing and helped upgrade your room to a jet tub. A spacious room, a quiet property, and diverse dining options in the area all contributed to your overall great experience. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Christopher

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The door wouldnt close to lock without laying on it. There was a breeze coming in through the door. One of lamps didnt have a lightbulb, the handle kn the dresser was broken. The beds were like air mattresses. The sink was clogged. There was no where to plug in a breathing machine bc the clock that had the plugins wouldnt hold and the cords kept falling out. Disaster. When we checked out after being checked in for an hour, the clerk refused to give us a refund and said that management would the next morning. Horrible experience.
답변 제공: Hotel Manager 님, 2024년 1월 26일
Dear Christopher,I deeply regret learning about the unsatisfactory experience you encountered during your stay. Please accept our heartfelt apologies, as this situation is truly unfortunate. I completely empathize with your feelings of disappointment and frustration regarding the various issues you've highlighted. We are committed to thoroughly investigating the matter and taking necessary steps to prevent any recurrence. I want to assure you that the problems you faced do not align with the level of hospitality we aim to provide. Your feedback will be carefully reviewed with our team, and we will work diligently to implement effective solutions to ensure our guests are well-served and content. We hope you can find it in your heart to consider us again in the future. We would greatly appreciate the opportunity to amend your impression of our property and provide you with the excellent experience you deserve.Sincerely, Hotel Manager

4/10 - 별로예요

Thi

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 20일
Dear Thi,We're sorry to see that your experience fell short of your expectations. If you have specific feedback or concerns you'd like to share, please feel free to provide more details. Your input is important to us, and we aim to address any issues to enhance our guest's experience. We appreciate your feedback and hope to have the opportunity to improve your perception in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Jeff

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The property was fine. My issue was that I was stuck on the elevator for 20 minutes. Had to call the hotel to let them know I couldn't get off. Eventually the lady at the front desk forced the door open with a metal bar. She was very apologetic and handled it well, but it still doesn't change what happened.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 18일
Dear Jeff,We appreciate your understanding regarding the elevator incident during your stay. We apologize for any inconvenience and frustration caused by the unexpected delay. It's reassuring to hear that the front desk handled the situation well, although we acknowledge that the experience was not ideal. Your feedback is valuable, and we'll work to ensure such incidents are minimized in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager

6/10 - 괜찮아요

Kelly

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 16일
Dear Kelly,Thank you for sharing your feedback. We appreciate your honesty in rating your experience. If there's anything specific you'd like to highlight or discuss further to help us improve, please feel free to provide additional comments. We value your input and hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Lynn 님, Sunrise Beach

연인과의 여행, 반려동물 동반 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 16일
Dear Lynn,We appreciate your feedback and for choosing us for your stay. We apologize for any dissatisfaction you may have experienced during your stay which led to your lower rating. It is important for us to understand more about what went wrong and how we can better our services and amenities. Your feedback is valuable to us and we strive to improve based on it. We hope you will give us an opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Mulan

2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 5일
Dear Mulan,Thank you for sharing your rating. We appreciate your choice to stay with us and value your feedback. If there are specific areas where we can enhance your experience in the future, please let us know. We look forward to the opportunity to better serve you on your next visit.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Anne-Catherine

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 11일
Dear Anne-Catherine,Thank you for choosing to stay with us, although we are disheartened to see the two-star rating. We sincerely apologize for any inconveniences you experienced during your stay. Your feedback is crucial to us, and we would appreciate it if you could share specific details about what led to your dissatisfaction. Your satisfaction is our top priority, and we are committed to addressing any concerns you may have. Please feel free to provide more information. We value your input and hope to hear from you soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Johanna

반려동물 동반 여행
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Johanna,Thank you for your perfect 5 out of 5 rating! We are delighted that you had such a fantastic experience at our hotel. Your satisfaction is our top priority, and we appreciate your feedback. We look forward to providing you with another exceptional stay in the future. Thank you for choosing our hotel!Sincerely, Hotel Manager

10/10 - 훌륭해요

Faith

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent!
The staff were great! We especially loved the pool, which was warm, and breakfast, which was well stocked and tended.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Faith,Thank you for the perfect 10/10 rating! We're thrilled to hear that our staff left a positive impression on you and that you enjoyed our warm pool and well-stocked breakfast. Your feedback is truly appreciated, and we look forward to providing you with another exceptional experience during your future visits.Sincerely, Hotel Manager

10/10 - 훌륭해요

Rebecca

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice for the price
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Rebecca,We appreciate your perfect rating! It's wonderful to hear that you found our accommodations to be very nice, especially considering the price. Thank you for taking the time to share your positive experience, and we hope to have the pleasure of hosting you again in the futureSincerely, Hotel Manager

4/10 - 별로예요

Lena

반려동물 동반 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The toilet didn't flush, the shower didn’t drain, the sink faucet handles leaked water on the vanity counter, the key cards didn't work properly because "it's cold outside"according to the front desk person. We won't stay there again.
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 31일
Dear Lena,We sincerely apologize for the multiple issues you encountered during your stay. Your experience does not align with our standards, and we appreciate you bringing it to our attention. We will address these issues promptly to ensure they are resolved. Please accept our apologies, and we understand your decision not to stay with us again. We value your feedback and will use it to improve our services.Sincerely, Hotel Manager

8/10 - 좋아요

Jan

2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 18일
Dear Jan,We appreciate your presence here. Given the four stars you have left for us, we sincerely hope you had a great time and that we fulfilled all of your expectations. In order to improve your future visit even more, kindly let us know what you think. Our goal is to keep our guests satisfied and we take great pride in offering outstanding service!Sincerely, Hotel Manager

8/10 - 좋아요

Harry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 18일
Dear Harry,Thank you for your review and rating! We're glad to hear that you had a positive experience during your stay. Your feedback is valuable to us, and we appreciate your rating. We're committed to continually improving our services and facilities, and we hope to have the opportunity to welcome you back in the future for an even better stay. Thank you for choosing our hotel, and we look forward to providing you with an excellent experience next time.Sincerely, Hotel Manager

8/10 - 좋아요

Ryan

2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Ryan,Thank you for your rating! We appreciate your feedback and are glad to hear that you had a positive experience overall. If there's anything specific that we can improve upon, please let us know. We value your input and hope to have the opportunity to provide you with an even better stay in the future. Thank you for choosing our hotel!Sincerely, Hotel Manager

8/10 - 좋아요

Andrew

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was clean and staff was friendly, in our building the room we had required stairs to access (if that matters to you).
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 11일
Dear Andrew,Thank you for sharing your positive experience! We're glad to hear that your room was clean, and you found our staff friendly. Your mention of the accessibility information, specifically the requirement of stairs in your building, is valuable for potential guests. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

4/10 - 별로예요

Connie L

가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Carpet was dusty in the corners. Room was very outdated lamps. Vinyl base board loose from the wall in the bathroom. Mattress was very firm. No mattress cover. Below average $117
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 11일
Dear Connie L,We sincerely apologize for the issues you encountered during your stay. Your feedback is valuable, and we're sorry for any inconvenience caused by the dusty corners, outdated lamps, loose vinyl baseboard, and the mattress condition. We appreciate you bringing these matters to our attention, and we will address them promptly to enhance the guest experience. If you give us another chance, we're committed to providing a more comfortable and updated stay.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Sheena

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 11일
Dear Sheena,We're sorry to hear that your experience fell short of expectations. If you have specific concerns or feedback that you'd like to share, please provide more details so we can address any issues and improve our services. Your input is important to us, and we hope to have an opportunity to make amends in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Debbie

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 26일
Dear Debbie,Thank you for choosing our property for your stay. We're disappointed to see your one-star rating and sincerely apologize for any difficulties you encountered. Your feedback is invaluable to us, and we are committed to addressing any areas where we fell short. Please share specific details so we can improve. Ensuring your complete satisfaction is our priority, and we hope you consider giving us another chance for a more positive experience in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

nathaniel

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
DO NOT STAY HERE. Frankly, it was one of the most unsatisfactory hotel experiences I have ever had. Upon checking in, I was shocked to find that the room in the outside building was not only unclean but also reeked of dog waste and urine. When I raised this issue with the front desk, the response was equally disheartening. I was told that the outside building is designated for pets and may not be adequately maintained. This is unacceptable. Frustrated and disgusted, I reluctantly agreed to pay an additional $91 to move to the supposedly cleaner main building where pets are not allowed. While the new room was an improvement, it fell far short of the standards advertised online. It's disappointing that I had to pay extra just to experience what should have been the baseline for any guest. As a paying customer, I expect the accommodations to be clean and well-maintained, regardless of the designated pet areas. The fact that I had to go through such an ordeal and incur extra charges for a basic level of cleanliness is beyond infuriating.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 6일
Dear Nathaniel,We deeply regret the unsatisfactory experience you encountered during your stay. Your concerns are valid and do not align with the standards we strive to uphold. We sincerely apologize for the cleanliness issues and the inconvenience you faced. We will thoroughly investigate this matter to prevent such occurrences in the future. Your feedback is invaluable, and we hope to have the opportunity to restore your trust in the future. Request your understanding and future consideration for visit.Sincerely, Hotel Manager

4/10 - 별로예요

Arthur 님, Mannford

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 28일
Dear Arthur,Thanks for the stay but sad to see the two stars. My apologies for all the inconveniences. Please share us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Duron

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 20일
Dear Duron,I'm sorry to hear that your experience was not up to your expectations. If there's anything specific you would like to share about your stay or any areas where we can improve, please let us know. Your feedback is important to us, and we strive to make every guest's experience a positive one.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Duron

연인과의 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The keys for the doors don’t work half the time and we had to get our keys replaced 4 times. Not to mention the staff is very rude.
2023년 11월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 18일
Dear Duron,We apologize for the inconvenience you faced with the keys and any unpleasant interactions with our staff. This is not the level of service we aim to provide, and we take your feedback seriously. We'll address the key issues and ensure our staff is delivering courteous service. Your satisfaction is important to us, and we appreciate your understanding. If there are specific incidents you'd like us to investigate further, please provide more details.Sincerely, Hotel Manager

4/10 - 별로예요

Sonia

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Breakfast was terrible.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 18일
Dear Sonia,We're sorry to hear that the breakfast did not meet your expectations. Your feedback is valuable, and we will review our offerings to ensure a more satisfying experience for our guests. If there are specific aspects of the breakfast you found lacking, please let us know so we can address them. We appreciate your input and hope to have the opportunity to provide you with an improved stay in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Tom

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean and very nice!
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 18일
Dear Tom,Thank you for your positive feedback! We're delighted to hear that you found our hotel clean and very nice. Your satisfaction is important to us, and we look forward to providing you with another excellent experience on your future visits.Sincerely, Hotel Manager

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
For as few guests that stayed while we were there, you'd think staff would have had time to vacuum the public areas. Guest rooms were clean, but public spaces were given less care. Additionally, after staying for more than the 3 days needing room refreshing, we still had to ask for our trash to be emptied.
2023년 11월에 5박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 15일
Dear Guest,We appreciate your detailed feedback and apologize for any lapses in our service. We're glad to hear that your guest room met expectations, but we regret that our attention to public areas did not match. Your comments about the delay in room refreshing will be addressed with our housekeeping team to ensure a more responsive service in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience on a future visit.Sincerely, Hotel Manager

6/10 - 괜찮아요

Daniel

2023년 11월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 14일
Dear Daniel,We appreciate you sharing your feedback about your recent stay, and thank you for the 6 out of 10 stars. We hope to have the opportunity to welcome you back in the future when you're passing through our area. Our aim is to provide an exceptional experience, and we're committed to turning that 6 into a perfect 10 on your next visit. Thank you for your understanding, and we look forward to the chance to exceed your expectations.Sincerely, Hotel Manager

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 14일
Dear Guest,Thank you for rating your experience 8 out of 10. We appreciate your feedback. If there's anything specific you enjoyed or if there are areas where we can improve, please let us know. We value your input and hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Amanda

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 13일
Dear Amanda,It's great to hear that you had an excellent stay at our hotel. We are committed to providing the highest level of service to our guests. Your wonderful ten-star review is an acknowledgment of our team's hard work, and it motivates us to sustain our efforts on your behalf. We look forward to seeing you soon and providing you with an unparalleled hotel experience once again.Sincerely, Hotel Manager

10/10 - 훌륭해요

Dannielle

연인과의 여행
Everything was great for the age of the property. All was clean and the staff was friendly.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 13일
Dear Dannielle,Thank you for taking the time to share your positive experience with us. We're delighted to hear that everything was to your satisfaction during your stay. Our team strives to maintain a clean and welcoming environment, and it's wonderful to know that their efforts were noticed. If there's anything specific you enjoyed or if you have any suggestions for us, please feel free to share. We look forward to welcoming you back for another great stay.Sincerely, Hotel Manager

6/10 - 괜찮아요

Timothy

Nice area of town.
2023년 11월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 10일
Dear Timothy,Thank you for the review of your stay at our hotel. We are delighted to know that you found our location convenient. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Taylor

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Don’t let the photos fool you! I’m used to staying in cheaper motels but thought this one looked a little nicer. Our outside door didn’t feel secure, hard to enforce the additional lock. There was toilet paper crammed into the peephole. Body hair in the bed, as well as torn up sheets with cigarette burns. The bathroom door was off the hinge and didn’t shut, as well at pee stains on the toilet seat and stains on the toilet paper. Also several dead moths/bugs on the floor in areas that should have been fairly noticeable. And no one at the front desk when we checked out nor a secure slot to put the key cards. Many people had just left their key cards all over the front desk so we did that as well. Pretty poor experience and I wasn’t expecting much.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 7일
Dear Taylor,I'm truly sorry to hear about your extremely disappointing experience at our hotel. The issues you've described do not meet the standards we strive to provide for our guests, and I apologize for the numerous cleanliness and maintenance issues you encountered. Your feedback is crucial, and we'll investigate and address these concerns urgently to ensure a significant improvement in our services. We deeply regret the experience you had and would appreciate the opportunity to rectify this situation if you give us another chance in the future.Sincerely,Hotel Manager