외관

쉐라톤 해밀턴 호텔 여행 후기

3.5 out of 5
쉐라톤 해밀턴 호텔
116 King St W, Hamilton, ON

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 521개" "
평점 8 - 좋아요. 1001개 이용 후기 중 306개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 105개" "
평점 4 - 별로예요. 1001개 이용 후기 중 38개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 31개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Victoria

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Restaurant service was wonderful at Chagalls
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Maeghan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay at the hotel. The room is clean and modern, the amenities such as the pool were nice. Convenient to have the Starbucks next door and direct access to Jackson Square
2024년 4월에 2박 숙박함

8/10 - 좋아요

Lamis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
No tissue hold 😳
2024년 4월에 1박 숙박함
답변 제공: Ivy Resma 님, 2024년 4월 15일
Thank you for bringing this to our attention during your recent stay.We apologize for the inconvenience caused by the absence of a tissue holder in your room. We regret any discomfort this may have caused and appreciate your understanding.Thank you for bringing these matters to our attention. Your feedback is invaluable to us as we work towards improving our services and facilities. If there's anything else we can do to assist you further, please don't hesitate to reach out.

8/10 - 좋아요

Melissa

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Joerg

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함

8/10 - 좋아요

Stacey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Ivy Resma 님, 2024년 4월 15일
Thank you for taking the time to leave a rating of 5/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Justine E

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Aside from the stabbing and arrest in the parking garage, all was great! Dinner was lovely .
2024년 4월에 1박 숙박함
답변 제공: Ivy Resma 님, 2024년 4월 15일
Thank you for sharing your recent experience with us.We're delighted to hear that you enjoyed your dinner with us. However, we're deeply concerned to learn about the incident you mentioned in our parking garage. Please rest assured that the safety of our guests is our top priority, and we take such matters very seriously. We have not received any information regarding this incident, but we will reach out to local authorities to investigate further.We apologize for any discomfort this may have caused and appreciate your understanding. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out.

10/10 - 훌륭해요

sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was great
2024년 4월에 1박 숙박함
답변 제공: Ivy Resma 님, 2024년 4월 15일
We wanted to express our gratitude for taking the time to share your thoughts on your recent stay with us. Your kind words mean the world to us, and we're delighted to hear that you had a great experience.Thank you for choosing Sheraton Hamilton for your stay. We truly value your feedback and are committed to providing exceptional service to all our guests.We look forward to welcoming you back in the future and making your next visit just as enjoyable.

10/10 - 훌륭해요

Changzhe

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay
2024년 4월에 1박 숙박함
답변 제공: Ivy Resma 님, 2024년 4월 15일
We wanted to express our gratitude for taking the time to share your thoughts on your recent stay with us. Your kind words mean the world to us, and we're delighted to hear that you had a great experience.Thank you for choosing Sheraton Hamilton for your stay. We truly value your feedback and are committed to providing exceptional service to all our guests.We look forward to welcoming you back in the future and making your next visit just as enjoyable.

10/10 - 훌륭해요

Catherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Well maintained property with very helpful friendly staff. Good location in downtown Hamilton. Restaurant was also good. I would stay there again.
2024년 4월에 2박 숙박함
답변 제공: Ivy Resma 님, 2024년 4월 15일
We wanted to express our gratitude for taking the time to share your thoughts on your recent stay with us. Your kind words mean the world to us, and we're delighted to hear that you had a great experience.Thank you for choosing Sheraton Hamilton for your stay. We truly value your feedback and are committed to providing exceptional service to all our guests.We look forward to welcoming you back in the future and making your next visit just as enjoyable.

10/10 - 훌륭해요

john

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 4월에 2박 숙박함
답변 제공: Ivy Resma 님, 2024년 4월 15일
We wanted to express our gratitude for taking the time to share your thoughts on your recent stay with us. Your kind words mean the world to us, and we're delighted to hear that you had a great experience.Thank you for choosing Sheraton Hamilton for your stay. We truly value your feedback and are committed to providing exceptional service to all our guests.We look forward to welcoming you back in the future and making your next visit just as enjoyable.

10/10 - 훌륭해요

JOSE DE JESUS

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's a great property in a perfect downtown location. Upon my arrival they offered me solar eclipse glasses from the nearby McMaster University. And the entire staff especially Danielle from front desk and the security people offered great advice for restaurants, city attractions, printouta of transportation options, I felt treated special and professionally. Bravo!
2024년 4월에 1박 숙박함
답변 제공: Ivy Resma 님, 2024년 4월 9일
We're delighted to hear that you had such a wonderful experience during your recent stay at our property. Your kind words about our downtown location and the special touches we provided, such as the solar eclipse glasses, mean a lot to us. It's fantastic to know that Danielle from our front desk and our security team were able to provide you with great advice and assistance throughout your stay. Ensuring our guests feel valued and well taken care of is our top priority, and we're thrilled that you felt treated both special and professionally. Thank you for your kind words and for choosing to stay with us. We can't wait to welcome you back for another memorable stay in the future!

10/10 - 훌륭해요

Jinbin

가족 여행
Good service
2024년 4월에 1박 숙박함
답변 제공: Ivy Resma 님, 2024년 4월 9일
We wanted to express our gratitude for taking the time to share your thoughts on your recent stay with us. Your kind words mean the world to us, and we're delighted to hear that you had a great experience.Thank you for choosing Sheraton Hamilton for your stay. We truly value your feedback and are committed to providing exceptional service to all our guests.We look forward to welcoming you back in the future and making your next visit just as enjoyable.

10/10 - 훌륭해요

Melissa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay.
2024년 4월에 1박 숙박함
답변 제공: Ivy Resma 님, 2024년 4월 9일
We wanted to express our gratitude for taking the time to share your thoughts on your recent stay with us. Your kind words mean the world to us, and we're delighted to hear that you had a great experience.Thank you for choosing Sheraton Hamilton for your stay. We truly value your feedback and are committed to providing exceptional service to all our guests.We look forward to welcoming you back in the future and making your next visit just as enjoyable.

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were polite and accommodating, and the room was fantastic!
2024년 3월에 1박 숙박함
답변 제공: Ivy Resma 님, 2024년 3월 30일
It's fantastic to hear that you had such a positive experience during your stay at Sheraton Hamilton! We're delighted that our staff provided polite and accommodating service, and we're thrilled that you found the room to be fantastic. Providing exceptional service and comfortable accommodations is our top priority, and we're so glad that we succeeded in meeting your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back to Sheraton Hamilton in the future!

8/10 - 좋아요

Daniela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Room was excellent and clean, close to theatre district. Check-in was quick. Disappointing dining options in hotel & around . Only negative thing about the hotel ( this is our 3rd time here) and the bathtub/shower drains are always clogged & never drain properly, so you are standing in ankle deep dirty water when showering. All this would need would be regular drain de-clogging & cleaning out the gunk or hairs in the drain.
2024년 3월에 1박 숙박함
답변 제공: Ivy Resma 님, 2024년 3월 28일
Thank you for taking the time to share your feedback with us following your recent stay. We're thrilled to hear that you found your room excellent and clean, and that our location close to the theatre district was convenient for you.We appreciate your feedback regarding the dining options both in and around the hotel. We apologize for any disappointment you experienced in this regard. We will review our offerings to see how we can enhance the dining experience for our guests.Regarding the issue with the bathtub/shower drains, we sincerely apologize for any inconvenience this caused during your stay. Your feedback is invaluable to us, and we will address this issue promptly to ensure that all our facilities meet our high standards of cleanliness and functionality.We truly value your loyalty as a returning guest, and we apologize that your experience did not meet your expectations in these areas. We're committed to continuously improving our services, and your feedback helps us in that endeavor.If there's anything else we can do to make your future stays more enjoyable or if you have any further feedback, please don't hesitate to let us know. We're here to ensure that each visit with us is nothing short of exceptional.

10/10 - 훌륭해요

Dimitra

The staff was very friendly, polite and accommodating. Would stay there again
2024년 3월에 1박 숙박함
답변 제공: Ivy Resma 님, 2024년 3월 27일
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience during your recent stay with us. Providing friendly, polite, and accommodating service to our guests is always our goal, and we're delighted that our staff made your stay enjoyable. We truly appreciate your kind words and are grateful for your decision to stay with us. We can't wait to welcome you back for another fantastic stay in the future!Thank you once again for choosing to stay with us. We look forward to seeing you again soon!

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Ivy Resma 님, 2024년 3월 27일
Thank you for taking the time to leave a rating of 5/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Matthew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking for hotel sign-in was difficult, Hamilton's downtown road network is difficult to drive
2024년 3월에 1박 숙박함
답변 제공: Ivy Resma 님, 2024년 3월 27일
Thank you for sharing your feedback with us regarding your recent stay in Hamilton. We sincerely apologize for any difficulties you encountered with parking and navigating the downtown road network.We understand that finding convenient parking can be challenging, and we regret that the sign-in process for parking at our hotel added to your frustration. Your feedback is valuable to us, and we will review our parking procedures to ensure a smoother and more convenient experience for our guests in the future. Additionally, we acknowledge the challenges of navigating Hamilton's downtown road network. While we strive to provide directions and assistance to our guests, we understand that the layout of the area can be complex. Thank you for bringing these concerns to our attention. Your satisfaction is important to us, and we appreciate your patience and understanding as we work to address these issues.We hope to have the opportunity to welcome you back and provide you with a more seamless experience in the future.

10/10 - 훌륭해요

Adrienne

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함
답변 제공: Ivy Resma 님, 2024년 3월 18일
Thank you for taking the time to leave a rating of 10/10 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

2/10 - 너무 별로예요

Lainee

좋아요: 청결 상태
별로예요: 직원 및 서비스
staff were so rude
2024년 3월에 1박 숙박함
답변 제공: Ivy Resma 님, 2024년 3월 18일
We apologize for any inconvenience or frustration caused during your recent interaction with our staff regarding the check-in process. While it's our policy to require a valid credit card for check-in, we understand that situations may arise where guests don't have one readily available. We aim to handle such situations with professionalism and empathy, ensuring all guests feel welcomed and valued. Upon reviewing the incident, we recognize that our response may not have met our standard of courtesy and understanding. We sincerely apologize for any perceived rudeness or lack of accommodation. Your feedback is valuable, and we'll use it to improve our service and communication. Our goal is to provide every guest with a positive experience from arrival to departure. We appreciate your understanding and continued support. If you have any further concerns or feedback, please feel free to reach out to us directly.

10/10 - 훌륭해요

Laurie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was very welcoming
2024년 3월에 2박 숙박함
답변 제공: Ivy Resma 님, 2024년 3월 15일
On behalf of the entire team at Sheraton Hamilton, I wanted to extend our heartfelt gratitude for choosing to stay with us and for your kind feedback. We're thrilled to hear that you had a great stay with us!Ensuring that our guests have a memorable and enjoyable experience is our ultimate goal, and we're delighted that we succeeded in making your stay a pleasant one. Your satisfaction is our greatest reward, and your positive feedback serves as encouragement for us to continue delivering exceptional service to all our guests.Thank you once again for choosing to stay with us. We look forward to the pleasure of welcoming you back for another great stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 - 훌륭해요

mary 님, Peterborough

We really enjoyed ourselves! The restaurant was delicious and our server was great!! I would highly recommend staying here!
2024년 3월에 1박 숙박함
답변 제공: Ivy Resma 님, 2024년 3월 15일
On behalf of the entire team at Sheraton Hamilton, I wanted to extend our heartfelt gratitude for choosing to stay with us and for your kind feedback. We're thrilled to hear that you had a great stay with us!Ensuring that our guests have a memorable and enjoyable experience is our ultimate goal, and we're delighted that we succeeded in making your stay a pleasant one. Your satisfaction is our greatest reward, and your positive feedback serves as encouragement for us to continue delivering exceptional service to all our guests.Thank you once again for choosing to stay with us. We look forward to the pleasure of welcoming you back for another great stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 - 훌륭해요

Jeff

2024년 3월에 1박 숙박함
답변 제공: Ivy Resma 님, 2024년 3월 30일
Thank you for taking the time to leave a rating of 5/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Douglas

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Ivy Resma 님, 2024년 3월 15일
Thank you for taking the time to leave a rating of 5/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Cindy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great since day 1, Our room includes breakfast from 6:30-9:30 am and hors D'oeuvres from 5:30-7:30 pm. We did not get breakfast on the first morning since we have ti leave early for my sons wrestling tournament, came back around 6 pm and went to club lounge and theres this lady staff looking at us head to foot, not even saying hi and hello or good evening...but we just dont sat nothing. The second morning the day we will be checking out since my sons wrestling match starts 8 we decided to have our breakfast since it was our last day and we will be checking out early., theres this another staff who was kinda shocked when we came in, when in fact only guest with acceess to club lounge can enter , started banging utensils, but we didnt care, it couldnt be for us, we put away our coats and started getting breakfast, she started asking us which room are we? so still being polite and respectful, didnt say anything, my son started right away, while my son was grabbing some potatoes the lady immediately grab the serving spoon by my sons hand and said in a very bad manner, this is not for this and slam the serving spoon to back to the plate and even end up in the floor, she was just banging everthing and questioning us about everything. Everyone was treated the same, some guests were taling to us asking ourselves why is this woman sooo rude early in the morning. I asked for coffee dis nit even get one. Until we are about to leave she still banging and everyone can hear.
2024년 3월에 2박 숙박함
답변 제공: Ivy Resma 님, 2024년 3월 15일
I'm sorry to hear about your disappointing experience at the Sheraton Hamilton. It's truly unfortunate that you encountered such rude and unwelcoming behavior from the staff in the club lounge. Your description of the incidents you experienced is concerning, and it's clear that the behavior of the staff members fell far short of the level of service and hospitality we strive to provide.I'll make sure to note your feedback regarding the incidents during breakfast and ensure it's communicated to the management team at the Sheraton Hamilton. Every guest deserves to feel valued and respected during their stay, and I'm sorry that this was not your experience.If there's anything else you'd like to share or if you have any further concerns, please feel free to let me know. Your feedback is important, and we want to do everything we can to address the issues you encountered and ensure a more positive experience in the future.

4/10 - 별로예요

Neil

2024년 3월에 2박 숙박함
답변 제공: Ivy Resma 님, 2024년 3월 27일
We greatly appreciate your choice of the Sheraton Hamilton for your recent stay, and we want to express our gratitude for taking the time to share your feedback with us. Your input is invaluable as it guides our ongoing efforts to improve our services and products to better serve our guests.Your feedback is a cornerstone of our commitment to excellence, and we take your comments seriously. We are dedicated to making your next stay even more enjoyable and memorable, surpassing your expectations. Please don't hesitate to reach out to us at any time, as we value additional constructive feedback.We hope to have the privilege of welcoming you back soon, and we aim to ensure that your next visit is nothing short of exceptional, reflecting the valuable insights you've provided. Thank you for choosing Sheraton Hamilton.

8/10 - 좋아요

Darryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beds need to be replaced.
2024년 1월에 2박 숙박함
답변 제공: Ivy Resma 님, 2024년 3월 15일
Thank you for choosing to stay with us at Sheraton Hamilton and for sharing your feedback with us. We're delighted to hear that you found our hotel to be very nice, and we're pleased that you enjoyed the quiet room and the accommodating staff.However, we're sorry to learn that you found the beds in your room to be uncomfortable. Your comfort is our top priority, and we apologize for any inconvenience this may have caused you. Please know that we take guest feedback seriously, and we will address this issue promptly to ensure a more comfortable experience for our future guests.If there's anything else we can do to make your next stay more enjoyable, please don't hesitate to let us know. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a more comfortable stay in the future.

10/10 - 훌륭해요

Julie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel. Comfortable beds and quiet room. Staff were very accommodating with our request for a high floor.
2024년 2월에 1박 숙박함
답변 제공: Ivy Resma 님, 2024년 3월 15일
Thank you for choosing to stay at Sheraton Hamilton and for sharing your wonderful feedback with us. We're thrilled to hear that you had a great experience during your recent stay.It's fantastic to know that you found our hotel to be very nice and that you enjoyed the comfortable beds and quiet room. Providing a relaxing and comfortable environment for our guests is always our top priority.We're delighted that our staff were able to accommodate your request for a high floor. Ensuring that our guests have an enjoyable and seamless experience is important to us, and we're glad we could meet your expectations in this regard.Thank you once again for your kind words. We look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even more pleasant, please don't hesitate to let us know.

10/10 - 훌륭해요

Anthony

2024년 2월에 1박 숙박함
답변 제공: Ivy Resma 님, 2024년 3월 24일
Thank you for taking the time to leave a rating of 5/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

8/10 - 좋아요

katherine

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: Ivy Resma 님, 2024년 3월 2일
Thank you for taking the time to leave a rating of 4/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Daniela

연인과의 여행
Great place to stay, beds are great! Only negative point is that it is very difficult to get to front entrance because it is on a one-way street and if coming from the 401 highway, you have to go around the one-way street for several blocks, and come in from the other side.. there are no signs to direct you. It took quite some time to circle around to the entrance.
2024년 2월에 1박 숙박함
답변 제공: Ivy Resma 님, 2024년 2월 23일
Thank you for choosing Sheraton Hamilton and sharing your experience. We appreciate your positive comments about our beds and your stay overall. We apologize for the difficulty you faced in accessing our front entrance and will address this issue promptly. Your feedback helps us improve, and we hope to welcome you back soon.

10/10 - 훌륭해요

Adriel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Have stayed here several times. Always a good value for the price. The surrounding area right outside the hotel is not the most appealing, but that is not the hotel's fault.
2024년 2월에 2박 숙박함
답변 제공: Ivy Resma 님, 2024년 2월 20일
Thank you for your continued loyalty and for taking the time to share your feedback. We're delighted to hear that you consistently find good value in your stays with us.We understand your observation regarding the surrounding area, and while it's beyond our control, we strive to ensure that your experience within our hotel is comfortable and enjoyable. Should you have any specific preferences or needs during your future visits, please don't hesitate to let us know, as we're always here to assist in any way we can.We look forward to welcoming you back for another pleasant stay soon!

10/10 - 훌륭해요

Levente

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good quality hotel downtown Hamilton.
2024년 2월에 2박 숙박함
답변 제공: Ivy Resma 님, 2024년 2월 20일
Thank you for choosing to stay with us at Sheraton Hamilton and for taking the time to share your experience. We're thrilled to hear that you found our hotel to be a top-notch choice for your visit to downtown Hamilton. It was a pleasure to have you as our guest, and we hope to welcome you back for another exceptional stay in the future.

10/10 - 훌륭해요

Bradley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and professional at check-in.
2024년 2월에 1박 숙박함
답변 제공: Ivy Resma 님, 2024년 2월 20일
Thank you so much for your wonderful review! We're delighted to hear that you had a friendly and professional check-in experience with us at Sheraton Hamilton. Providing exceptional service from the moment our guests arrive is always our top priority, and it's fantastic to know that our efforts were appreciated.Your kind words mean a lot to us, and we'll be sure to pass along your feedback to our team. We look forward to welcoming you back for another pleasant stay in the future!

8/10 - 좋아요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Ivy Resma 님, 2024년 2월 20일
Thank you for taking the time to leave a rating of 4/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Cody

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Go to hotel in Hamilton.
2024년 2월에 1박 숙박함
답변 제공: Ivy Resma 님, 2024년 2월 17일
Thank you for your recommendation! We're delighted to hear that you enjoyed your stay at our hotel in Hamilton. If you have any specific feedback or memorable experiences you'd like to share, we'd love to hear them. We hope to welcome you back again soon!

10/10 - 훌륭해요

Vivien

2024년 2월에 2박 숙박함
답변 제공: Ivy Resma 님, 2024년 3월 24일
Thank you for taking the time to leave a rating of 5/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Rebecca

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was so kind and professional. Very clean and comfortable. We will stay here again.
2024년 1월에 1박 숙박함
답변 제공: IVY 님, 2024년 2월 3일
We appreciate your positive feedback! It's wonderful to hear that you found our team kind and professional, and that you enjoyed a clean and comfortable stay. We are thrilled to know you're considering staying with us again. We look forward to providing another excellent experience during your future visits.

6/10 - 괜찮아요

Matty

10th floor smelled like cigarettes in the hallway
2024년 1월에 1박 숙박함
답변 제공: IVY 님, 2024년 2월 3일
Thank you for bringing the issue to our attention. We apologize for any inconvenience you experienced with the smell of cigarettes on the 10th floor. Rest assured, we will address this matter promptly to ensure a more pleasant environment for our guests. Your feedback is crucial, and we appreciate your understanding. If there's anything else we can assist you with, please feel free to reach out.

8/10 - 좋아요

Tiffany

2024년 1월에 1박 숙박함
답변 제공: Ivy Resma 님, 2024년 3월 24일
Thank you for taking the time to leave a rating of 4/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Katelyn

2024년 1월에 1박 숙박함
답변 제공: Ivy Resma 님, 2024년 3월 24일
Thank you for taking the time to leave a rating of 5/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

4/10 - 별로예요

Allan

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Other than the smell of cigarette smoke, noise from other rooms, sound of toilets flushing and no hot water, it was great!
2024년 1월에 1박 숙박함
답변 제공: Ivy Resma, Front Office Duty Manager 님, 2024년 2월 3일
Thank you for sharing your feedback with us. We're delighted to hear that, despite a few inconveniences, you had a great stay. We apologize for the issues you faced with the smell of cigarette smoke, noise disturbances, and hot water availability. Please know that we take your comments seriously, and we'll work diligently to address and improve these aspects for a more comfortable experience in the future. Your insights are invaluable, and we appreciate your understanding.If you have any further details or if there's anything specific you'd like us to address, please feel free to share. We hope to have the opportunity to welcome you back for an even better stay.

10/10 - 훌륭해요

Derek

Nice hotel
2024년 1월에 1박 숙박함
답변 제공: Ivy Resma 님, 2024년 2월 3일
Thank you for your concise feedback! We're delighted to hear that you found our hotel nice. If there's anything specific you enjoyed or if you have any suggestions for improvement, we'd love to hear more. Your satisfaction is our priority, and we look forward to welcoming you again in the future.

8/10 - 좋아요

Darrin

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Ivy Resma 님, 2024년 2월 3일
Thank you for taking the time to leave a rating of 4/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

10/10 - 훌륭해요

sarah

2024년 1월에 1박 숙박함
답변 제공: Ivy Resma 님, 2024년 2월 10일
Thank you for taking the time to leave a rating of 5/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Ivy Resma 님, 2024년 2월 3일
Thank you for taking the time to leave a rating of 5/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Marita

연인과의 여행, 아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent for our family No complaints!!
2024년 1월에 1박 숙박함
답변 제공: Ivy Resma 님, 2024년 2월 3일
Thank you for your wonderful feedback! We're thrilled to hear that your family had an excellent experience with us, and we appreciate your kind words. If there's anything specific that stood out or any suggestions you'd like to share, we'd love to hear more. Your satisfaction is our priority, and we look forward to welcoming your family back in the future.

6/10 - 괜찮아요

AARON

2024년 1월에 1박 숙박함
답변 제공: Ivy Resma 님, 2024년 2월 3일
We greatly appreciate your choice of the Sheraton Hamilton for your recent stay, and we want to express our gratitude for taking the time to share your feedback with us. Your input is invaluable as it guides our ongoing efforts to improve our services and products to better serve our guests.Your feedback is a cornerstone of our commitment to excellence, and we take your comments seriously. We are dedicated to making your next stay even more enjoyable and memorable, surpassing your expectations. Please don't hesitate to reach out to us at any time, as we value additional constructive feedback.We hope to have the privilege of welcoming you back soon, and we aim to ensure that your next visit is nothing short of exceptional, reflecting the valuable insights you've provided. Thank you for choosing Sheraton Hamilton.