외관

아메리카스 베스트 밸루 인 토링턴 코네티컷 여행 후기

2.5 out of 5

이용 후기

5.6
평점 10 - 훌륭해요. 621개 이용 후기 중 63개" "
평점 8 - 좋아요. 621개 이용 후기 중 116개" "
평점 6 - 괜찮아요. 621개 이용 후기 중 177개" "
평점 4 - 별로예요. 621개 이용 후기 중 121개" "
평점 2 - 너무 별로예요. 621개 이용 후기 중 144개" "

5.8/10

청결 상태

6.8/10

직원 및 서비스

5.2/10

편의 시설/서비스

5.2/10

숙박 시설 상태 및 시설

5.2/10

친환경

이용 후기

10/10 - 훌륭해요

Jimmie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was just what is needed, a clean place to rest your head, nothing major but necessary…
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Teniqua

2024년 2월에 1박 숙박함
답변 제공: TT 님, 2024년 3월 23일
We appreciate the feedback to our hotel form you thank you for staying with us

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was exceptional. Very friendly
2024년 1월에 1박 숙박함
답변 제공: Hotel management 님, 2024년 2월 8일
Dear Patricia Thank you so much for kind words for our employees, can't wait to welcome you back.

8/10 - 좋아요

Andrew 님, New York

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

8/10 - 좋아요

Amber

2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Robin

연인과의 여행, 출장 여행, 반려동물 동반 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
40.00 added on for my small dog,when there is damage to walls and moulding already!
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 8일
Dear Guest We are sorry that you are unhappy with pet fees which is our hotel policy and non of our room has mold or damage to wall all though please let us know want can we do to fix this and welcome you back soon.

2/10 - 너무 별로예요

Maria

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 23일
Dear Guest We are sorry to hear that you were unhappy with your stay all though we have no idea what was the main issues, you have been coming and staying with us multiple times and we haven't heard any complaints form you but please let us know what we can do to change your mind and fix this to welcome you back soon. Hotel Number - 860-496-8808

2/10 - 너무 별로예요

Anna

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Tina Tai 님, 2023년 10월 11일
Thank you for your feedback

4/10 - 별로예요

brian

연인과의 여행
별로예요: 편의 시설/서비스
It seemed a little desolate. The women on the upstairs balcony were saying ‘Don’t stay here, which got me a little alarmed. But all worked out ok. It’s under construction so maybe so upgrades will be made. Housekeeping didn’t remake the bed. I guess I expected a little more cause it’s not wicked cheap. The staff and workers there all seemed nice.
2023년 10월에 3박 숙박함
답변 제공: Tina Tai 님, 2023년 10월 10일
Guest We are sorry to hear that, but you have stayed in our renovation room. we had no complaints or requests of making beds form your end, we had you early check in at 1pm at that time we had no guest around to be saying stuff like that from the balcony's as check in after 3pm usually, all of our guest are kind and we haven't had any problem like that whatsoever, all though we thank you for your feedback

2/10 - 너무 별로예요

Tina

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Hotel management 님, 2023년 11월 8일
Thank you for your feedback

6/10 - 괜찮아요

Mary

가족 여행
2023년 10월에 1박 숙박함
답변 제공: Tina tai 님, 2023년 10월 10일
Thank you of your feedback

8/10 - 좋아요

Russell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 29일
Dear Gust Thank You for your feedback, Please allow us to welcome you back.

4/10 - 별로예요

Janel

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool was closed. It didn’t look like the pictures.
2023년 7월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 22일
Dear guest We are sorry for your bad experience, our pool has been permanently closed ad its been a year. yet we will do better in the future. thank you for your feedback.

4/10 - 별로예요

Judy

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Oh. No
My grandchildren did not even want to sleep they never seen a room such run down state No BK covid rules. What?? No pool. Covid rules. So wrong
2023년 9월에 1박 숙박함
답변 제공: Hotel management 님, 2023년 9월 16일
Dear Guest We are sorry that you were unhappy with your stay, all though we wish you had complained during your whole stay so we could have done something to make your stay comfortable, please allow us to do that in the future and we promise to do better. Regarding pool - is permanently close not for covid restrictions but hotel decision. Thank You for your feedback

2/10 - 너무 별로예요

Cody

2023년 9월에 2박 숙박함
답변 제공: Hotel management 님, 2023년 9월 29일
Dear Guest Thank You for your feedback.

10/10 - 훌륭해요

Ernest

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Hotel management 님, 2023년 9월 22일
Dear Ernest we are so happy with your feedback and happy that you enjoyed your stay with us, please allow us to welcome you back soon.

6/10 - 괜찮아요

Charles

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It was ok. Nothing that stands out.
2023년 8월에 1박 숙박함
답변 제공: Tina T 님, 2023년 8월 6일
Dear Guest Thank you for your review

6/10 - 괜찮아요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was great but the property was a mess. The gym was closed, the pool was closed and the on-line photos didn't match the actual site. The bed was confortable, though.
2023년 8월에 1박 숙박함
답변 제공: Tina T 님, 2023년 8월 6일
Dearest MichaelWe are very sorry for your disappointment all though we are working so hard to provide the best satisfying stay to our guest.Our pool os permanently closed from months and we have taken out from every website but Our fitness Center is open anytime by asking desk clerk to open it for you. yet we will work hard one issues you mentioned and do better in the future, we are very thankful for your feedback to our hotel.

4/10 - 별로예요

Robert

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Needs TLC
This property is in serious need of TLC and is NOT recommended for anyone in need of accessibility.
2023년 7월에 1박 숙박함
답변 제공: Tina T 님, 2023년 8월 6일
Dear Robert We are sorry for your unpleasant experience with us, as we see you have booked "NK" means only Non smoking Regular room not "HND" means Handicap assessable room. We make no mistake if it Comes to TLC And we make sure guest gets that room on the first floor as we do have those room in options, If you can please give us a chance to change your mind about us and call us directly for further booking so there will be no confusion from online reservations. all though we are very sorry that you had to go through trouble please feel free to reach out to our management for any concern and we are here for help 860-496-8808 Thank you very much for your feedback to our hotel

8/10 - 좋아요

Catherine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Good location, bathroom was dirty. Pillows were stained yellow
2023년 7월에 1박 숙박함
답변 제공: Tina T 님, 2023년 7월 16일
Dear Guest Thank you for your feedback to our hotel, we will fix the issues you mentioned and do better.

6/10 - 괜찮아요

Yann

연인과의 여행, 출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Good enough for one night
2023년 7월에 1박 숙박함
답변 제공: Tina T 님, 2023년 7월 13일
Dear Guest Thank you for your feedback to our hotelSincerely

6/10 - 괜찮아요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
THE PILLOW SITUATION.... FOR $185 DOLLAR NITE IN TORRINGTON...3 MINI PILLOWS ...ONE WITHOUT A PILLOW CASE....WEIRD... AIR CONDITIONER AND SHOWER WERE GREAT, CLEAN, TV WAS GREAT..BUT ADD SOME ADULT SIZE PILLOWS MAN.....
2023년 7월에 1박 숙박함
답변 제공: Tina T 님, 2023년 7월 3일
Dear Kevin We're really sorry for the uncomfortable pillows after all we really wish you had mention it to our desk clerk we would be more than happy to bring extra pillows to your room, yet we promise we will do better in the future. Thank you for your feedback to our hotel and mentioned Ac unit shower and tv :) can't wait to welcome you back

6/10 - 괜찮아요

Jerry

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Very spartan and reasonable rooms. Stayed for a visit to Goshen Fairgrounds. A coffee shop, two local eateries, and Big Y (grocery store) are close. The advertised "breakfast included" is ridiculous and nearly non-existent (cling wrap-wrapped slices of bread and mini muffins!). The morning front desk owner/receptionist could benefit from professional customer service etiquette. Not coming back again . . .
답변 제공: Tina 님, 2023년 6월 27일
Dear guest, sir thank you mentor basic renovation rooms after all We are very sorry to hear that you were unhappy and we are great per our experience and professionalism with our gusts to provide them the best services, anyhow we are sorry for the fresh limited continental breakfast which includes more than just slice bread and muffins, we wrapped them as some guest are still worries for covid outcomes, all though we will work hard and more to do better in the future, Thank you for your feedback

8/10 - 좋아요

Scott

2023년 6월에 1박 숙박함
답변 제공: Tina 님, 2023년 6월 22일
Dear Scott Thank You for the feedback to our hotel. can't wait to see you again, Sincerely Hotel management

8/10 - 좋아요

Alexis

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: Tina tai 님, 2023년 6월 19일
Dear Alexis Thank you for your feedback to our hotel. Cant wait to welcom you again.

4/10 - 별로예요

Frederic 님, Brooklyn

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
stains on the bed sheets, bathroom falling appart, stains on the carpet. this is in desperate need of a full refresh.
2023년 5월에 1박 숙박함
답변 제공: Tina 님, 2023년 6월 1일
Dear Guest We are very sorry you had a bad experience with staying in our hotel we will work hard on issues you mentioned and do better in the future. Thank You for your feedback to our hotel and staying with us.

6/10 - 괜찮아요

Wendy

좋아요: 직원 및 서비스
OK in a squeeze,but not for vacation stay
2023년 5월에 1박 숙박함
답변 제공: Tina 님, 2023년 5월 15일
Dear Guest Thank you for your feedback to our hotel

4/10 - 별로예요

Matt

Didn't like it bc pool wasn't open we came down from another state expecting to swim in pool
2023년 5월에 2박 숙박함
답변 제공: Tina 님, 2023년 5월 8일
Dear Matt We are very sorry for the inconvenience we will work hard on issues you mentioned. Thank You for your feedback

2/10 - 너무 별로예요

Matthew

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No house keeping service carpet bad fesices on towels not cley
2023년 5월에 2박 숙박함
답변 제공: Tina 님, 2023년 5월 8일
Dear Matthew We are sorry for the inconvenience wish we had known while you were here to fix the problem or to change the room to make your stay more comfortable. but we will work hard on issues you mentioned and do better. Thank you for your feedback

10/10 - 훌륭해요

Tammy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a nice quiet night.
2023년 5월에 1박 숙박함
답변 제공: Tina tai 님, 2023년 5월 7일
Dear Tammy We are so happy to receive a nicest feedback to our hotel please allow us to welcome you back soon,

8/10 - 좋아요

robert

2023년 4월에 1박 숙박함
답변 제공: Tina 님, 2023년 5월 15일
Dear Robert Thank you for your feedback to our hotel

10/10 - 훌륭해요

Julia

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The manager Terry was terrific. Not only did he give us a room we had requested, he also called me on my cell to follow-up with directions to find the hotel without a problem. Only wish the breakfast provided would have offered more choices, including hot dishes. Not an unreasonable request for the price we paid for the room.
2023년 4월에 1박 숙박함
답변 제공: Tina tai 님, 2023년 4월 21일
Dear Guest We are very happy to received the nicest feedback to our hotel and we will work hard on issues you mentioned to improve in the future. thank you so much for staying with us..

8/10 - 좋아요

Rosanna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함
답변 제공: Tina 님, 2023년 5월 7일
Thank you for your feedback to our hotel

2/10 - 너무 별로예요

Heather 님, Winsted

2023년 2월에 1박 숙박함

4/10 - 별로예요

Victoria

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Needs work
Would never had stayed if it wasn't for the snow storm. Buy these people a new vacuum cleaner!
2022년 12월에 1박 숙박함
답변 제공: Tina 님, 2022년 12월 13일
Dear Guest We will work hard on issues you mentioned thank you for your feedback to our hotel

2/10 - 너무 별로예요

William

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was filthy and smelled. I kept my luggage in the car and slept in my clothes. Upon arriving home I took a hot shower and threw my clothes in the wash immediately.
2022년 11월에 1박 숙박함
답변 제공: Tina tai 님, 2022년 11월 7일
Dear Guest We are sorry that you were unhappy with your stay we will work hard on issues you mentioned. Thank you for your feedback

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 2박 숙박함
답변 제공: Tina Tai 님, 2022년 10월 31일
Dear Richard We are so happy that you had a great at our hotel can't wait to welcome you again soon.

4/10 - 별로예요

Derrell

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Unpleasant Stay
The room had a strong musty smell. The pillow on the bed had several strands of hair. I pulled back the cover and their was hair there also. I told the gentleman at the desk and he asked if the hairs were long and black. I said yes and he replied, "all of our cleaning ladies have long black hair." He said this as if it made it ok. I asked for another room. The other room did not have hair but the bathroom was not clean. I went to the store and bought cleaning supplies and cleaned the bathroom myself. Nice restaurants within walking distance. The place definitely need to be updated, but there is no excuse for the rooms to be unclean.
2022년 10월에 2박 숙박함
답변 제공: Tina Tai 님, 2022년 10월 22일
Dear Guest We are sorry you were unhappy cleaning wise while your stay at our hotel and we are in process of all renovations and updated rooms but thank you for your feedback and we will work hard on issues you mentioned Thank you

10/10 - 훌륭해요

Dhanashri

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed for a night. Clean room with all basic amenities like fridge, microwave, smart tv, etc. No complaints.
2022년 10월에 1박 숙박함
답변 제공: Tina tai 님, 2022년 10월 22일
Dear Dhanashri We are so happy to received 5 out of 5 and that you had a great stay with us please allow us to welcome you back soon thank you so much for the kindest feedback to our hotel.

4/10 - 별로예요

Kenneth

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is close to route 8, Starbucks good diners. I believe staff does the best they can with a run down property, however stairway decking was filthy carpeting or bare sagging plywood. Appears it may be used for transient housing. Not a pleasant stay.
2022년 10월에 3박 숙박함
답변 제공: Tina Tai 님, 2022년 10월 17일
Dear KennethWe are sorry for any inconvenience you had and sorry for all the constructions that going on to redo our exteriors belong with carpeting and rooms. all though we will work hard on issues you mentioned and do better in the future. thank you for your very helpful feedback to our hotel, staff and customers

8/10 - 좋아요

jan everson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 2박 숙박함
답변 제공: TT 님, 2022년 10월 14일
Dear Guest Thank you so much for the 8 out of 10 please allows to welcome you back soon

6/10 - 괜찮아요

Jeremy

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
The office guy who checked us in was nice and helpful. But the bed was the most uncomfortable thing ive ever slept on. Hurt my back for days after and i only stayed 2 nights. Also they let workers stay at hotel like many others but the guy next to us thought he was at a club. From 10 am to 2am he had his music so loud out tv was on 30 n you could feel and hear it through the wall. Ended up calling office and he turned it down for an hour then went back up at 230am. I understand hotels need to have workers stay there but make sure they follow the rules.
2022년 9월에 2박 숙박함
답변 제공: Hotel management 님, 2022년 9월 11일
Dear Guest We are sorry that you were unhappy with your stay all though we have constructions crew that works on the city streets stays in our hotel with very discipline and most of the days they are out working. yet we will work hard on issues you mentioned and do better. Thank you for your feedback

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
There’s always a reason for cheap!
I accidentally locked my key in my room at 6:30am, but the front desk doesn’t open till 8:00am. Plus, over my 4 night stay, no room cleaning.
2022년 9월에 3박 숙박함
답변 제공: Hotel Management 님, 2022년 9월 8일
Dear Guest We are very sorry for any inconvenience you had. all though our management is available 24 hours to help. however we are trying our best to do everything to make our guest's stay very satisfied at our hotel we will work hard on issues you mentioned. Thank you so much for your feedback.

6/10 - 괜찮아요

Sean

별로예요: 직원 및 서비스
Property was clean but a little run down. Continental breakfast was very skimpy but fortunately there are other options close by. Did not get room service on Saturday and Sunday. Had to ask for an additional bed spread as the one provided was very thin.
2022년 9월에 4박 숙박함
답변 제공: Hotel management 님, 2022년 9월 6일
Dear Guest We are sorry you had some inconvenience while your stay with us and Thank you so much for your feedback to our hotel. we will fix the issues you mentioned and do better

2/10 - 너무 별로예요

neil 님, stamford

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Musty ,dirty room, cold swimming pool, scant breakfast
2022년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 8월 27일
Dear Guest We are very sorry that you were unhappy with your stay we will work hard on issues you mentioned and do better in the future. Thank you for your feedback to our hotel.

6/10 - 괜찮아요

Joyce

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 2박 숙박함
답변 제공: Hotel management 님, 2022년 8월 25일
Dear Joyce We appreciate 6 out of 10 and your feedback to our hotel thank you

6/10 - 괜찮아요

Theresa

가족 여행
location to the festival was excellent. the room was clean and it had a really good shower. the breakfast was sparse but will stay there again next year because of its location.
2022년 8월에 1박 숙박함
답변 제공: Hotel management 님, 2022년 8월 18일
Dear Guest we really do appreciate the nicest feedback to our hotel can't wait to see you again

8/10 - 좋아요

MICHAEL

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

MICHAEL

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is very friendly, room was clean and ac works well
2022년 5월에 1박 숙박함
답변 제공: Tina Tai 님, 2022년 8월 11일
Dear Michael We are so happy that you had a great stay at our hotel and Thank you so much for a very kind feedback. please allow us to welcome you back soon

4/10 - 별로예요

Mark

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Travelers beware. Dirty dump
Hotel was dated and dirty. Bathroom in main lobby closed because they do not have paper products to stock it. Room smelled of smoke and was musty. Bathroom shower would have made a person dirtier by standing in the mildew. Lumpy beds and only about 10 tv channels. 8 of them were news. Glad it was only a single night
2022년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 7월 18일
Dear Guest We are sorry that you were unhappy with your stay we will work hard on issues you mentioned Thank you for your feedback to our hotel