외관
예약 가능 여부 확인

베스트 웨스턴 그랜드 빅토리아 인 여행 후기

3 out of 5
베스트 웨스턴 그랜드 빅토리아 인
255 Spring St, Sayre, PA

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 465개" "
평점 8 - 좋아요. 1002개 이용 후기 중 353개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 111개" "
평점 4 - 별로예요. 1002개 이용 후기 중 46개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 27개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

4/10 - 별로예요

Michele E

좋아요: 청결 상태, 직원 및 서비스
There is a bar inside the lobby. The cigarette smoke permeates up through the loft over looking the bar on the second floor. Also, they allow pets in some rooms. The urine smell is strong as you move further down the hallway. Once I entered the room it was worse. I was in a pet room. Once I told the front desk about it, they sent someone to spray the carpet, thoroughly. I was satisfied with their response.
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

georgie

연인과의 여행, 출장 여행, 반려동물 동반 여행
별로예요: 직원 및 서비스
Druken people, fights in hallway,loud people outside till 2:30 in the morning, doors slamming till 4 in the morning, two calls to the front desk with no help, my husband had to go outside our room in his underwear to break up a fight!!!
2024년 4월에 1박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2024년 4월 23일
Georgie, As stated in your other two reviews you left we apologize for the issues with your stay.

8/10 - 좋아요

Barbara

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient to the hospital where i was taking a course. Good food options within a couple of miles.
2024년 4월에 2박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2024년 4월 17일
Barbara, Thank you for choosing us for your recent stay. We value your feedback. We are happy to hear you found our location convenient for your needs. We hope to see you again for any future stays.

10/10 - 훌륭해요

Candace

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were incredibly nice and very caring! The location was convenient and overall a nice place to stay!
2024년 4월에 2박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2024년 4월 12일
Candace, Thank you for choosing us for your recent stay. We value your feedback and appreciate you taking the time to leave us a great review. We look forward to seeing you again for future stays.

8/10 - 좋아요

Benjamin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was clean and well maintained. The hotel is a bit older not horrible but the doors are thin and you always hear talking in the halls. The breakfast was okay but it was the same thing everyday. Again not horrible but the difference in my opinion from a 4 to a 5star property.
2024년 4월에 3박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2024년 4월 10일
Benjamin, Thank you for choosing The Best Western in Sayre Pa. We value your feedback and appreciate you taking the time to leave us a review. We hope to see you again for future stays.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2024년 4월 9일
James, Thank you for choosing us for your recent stay. We value your feedback and appreciate you taking the time to leave us a review. We look forward to seeing you again for future stays.

8/10 - 좋아요

georgie

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
We did not get the room we booked, room smelled musky, and we found a piece of broken glass on the floor. no coffee or hot water available (like other hotels). It needs to be updated and some extra for the customers (hot coffee and water should be easy)
2024년 4월에 1박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2024년 4월 8일
Georgie, Thank you for choosing us for your recent stay. I'm not sure what you mean by you didn't get the room you booked. We always issue the room type you request and if not available we will try to upgrade when possible. As far as hot water and coffee we have coffee in every guest room and have coffee packs available to our guests if they run out. I hope you enjoyed the rest of your stay and hope to see you again for future stays.

4/10 - 별로예요

Scott

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Bare minimum of everything. Fewer towels than people in reservation. No instructions for tv no channel guide for idiosyncratic system. Cheap experience out of synch with other similar priced options.
2024년 4월에 1박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2024년 4월 4일
Scott, Thank you for choosing us for your recent stay. Sorry to hear you had issues with your room. Our tv's all have a digital guide on the first channel in the line up. I wish you would have asked we could have rectified that. As far as not as many towels as in the reservation i am not sure what you mean by that. We wish you the best with any future hotel stays you may have.

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We were satisfied with our 3 night stay. Beds were comfortable and clean rooms.
2024년 3월에 3박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2024년 4월 3일
Robert, Thank you for choosing us for your recent stay. We value your feedback and thank you for taking the time to leave us a review. We look forward to seeing you return for future stays.

2/10 - 너무 별로예요

Chamai

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The night staff was very rude and obnoxious.
2024년 3월에 1박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2024년 3월 29일
Chamai, Thank you for choosing us for your recent stay. I apologize for the inconvenience with your stay. Iam not sure what happen but I am looking into the situation we want our guests to be comfortable and happy. We hope you will give us another chance to show you the stay experience you were looking for.

8/10 - 좋아요

Lillian

출장 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The place was clean, the staff was wonderful. The bed was uncomfortable
2024년 3월에 1박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2024년 3월 26일
Lillian, Thank you for choosing us for your recent stay. We value your feedback. We hope to see you back again for future stays.

10/10 - 훌륭해요

Jen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2024년 3월 26일
Jen, Thank you for choosing us for your recent stay. We value your feedback and appreciate you taking the time to leave us a great review. We hope to see you again for many future stays.

10/10 - 훌륭해요

Joshua 님, Lindsay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay
2024년 3월에 1박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2024년 4월 17일
Joshua, Thank you for choosing us for your recent stay and taking the time to leave us a great review. We hope to see you again for future stays.

4/10 - 별로예요

Jason

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Very outdated and I got a room with a balcony because I have a child who has panic attacks and needs fresh air from time to time in a hurry and the door was nearly impossible to open
2024년 2월에 1박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2024년 2월 21일
Jason, Thank you for choosing us for your recent stay. We are sorry to hear you had an issue with your balcony door. If I had known we could have definitely changed your room. We hope you will try us again for future stays.

10/10 - 훌륭해요

Jackson

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2024년 2월에 1박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2024년 2월 12일
Jackson, Thank you for choosing us for your recent stay. We appreciate you taking the time to leave us a review. We are happy to hear you enjoyed your stay. We look forward to seeing you for future stays.

10/10 - 훌륭해요

georgie

연인과의 여행, 출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place and bring your pet, they love pets!!!
2024년 2월에 1박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2024년 2월 6일
Georgie, Thank you for choosing us for your recent stay. We value your feedback and appreciate you taking the time to leave us a review. And yes we do enjoy seeing our four legged travelers. We look forward to seeing you both again for future stays.

8/10 - 좋아요

CHELSEA

2024년 2월에 1박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2024년 4월 17일
Chelsea, Thank you for choosing us for your stay. We value your feedback and appreciate you taking the time to leave us a review. We hope to see you again for future stays.

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2024년 2월 1일
Andrew, Thank you for choosing us for your recent stay. We value your feedback and appreciate you taking the time to leave us a review. We hope to see you again for future stays.

8/10 - 좋아요

tim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
i only have one issue with my stay, and it was the charge for the incidentals, i have had issues in the past with other hotels getting the incidentals money back, i stay at this particular hotel several times a year, and this is the first time i have paid this fee
2024년 1월에 1박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2024년 1월 15일
Tim, Thank you for choosing us for you recent stay. We value your feedback and appreciate you leaving a review. Unfortunately we have to do a incidentals hold when you book third party but its only a hold not a charge. We hope to see you again for future stays.

10/10 - 훌륭해요

Darrel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2024년 1월 15일
Darrell, Thank you for choosing us for your recent stay. We value your feedback and thank you for leaving us a great review. We look forward to seeing you for future stays.

6/10 - 괜찮아요

Jeff

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2024년 1월 2일
Jeff, Thank you for choosing us for your recent stay. We value your feedback and use it to improve future guest stays. We hope to see you again for future stays.

10/10 - 훌륭해요

Melissa M 님, Endicott

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2023년 12월 28일
Melissa, Thank you for choosing us for your recent stay. We value your feedback and appreciate you taking the time and leaving us a review. We hope to see you again for future stays.

4/10 - 별로예요

Bob

2023년 12월에 1박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2024년 1월 2일
Bob, Thank you for choosing us for your recent stay.

2/10 - 너무 별로예요

Cassie

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The curtain for the hot tub to be able to take an actual shower was broken so you couldnt properly shut the curtain there was mold growing on the vents above the hot tub and the bed protector that’s supposed to be zipped up around the mattress wasn’t even fully on the bed or zipped shut. Heat in the room was cold and didn’t properly heat the room.
2023년 12월에 2박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2023년 12월 18일
Cassie, Thank you for choosing us for your recent stay. We are sorry to hear you had issues with your stay. We hope you will try us again so we can give you the stay experience you were looking for.

6/10 - 괜찮아요

Scott

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The WiFi didn't work. Had to use my phone instead of laptop. Holiday Party below me was audible in my room, although they did break it up at 10pm. Also the bar tender was overwrought with just a few people in there and closed the bar way early!
2023년 12월에 1박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2024년 1월 2일
Scott, Thank you for choosing us for your recent stay. Sorry to hear about the issues with your stay. We hope you will stay with us again so we can provide the stay experience you were looking for.

6/10 - 괜찮아요

Tracy

출장 여행
좋아요: 직원 및 서비스
Friendly and helpful staff. It's a pet friendly facility, which I'm not opposed to, but there needs to be a more rigorous cleaning cycle for pet rooms. My first room wreaked of dog urine. They moved me with no issue.
2023년 12월에 2박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2024년 1월 2일
Tracy, Thank you for choosing us for your recent stay We value your feedback and hope to see you again for future stays.

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly, courteous desk clerks. Room was very nice and clean. Some guidance would be helpful with the TV - ie. where to find the channel guide and/or a printed list of the stations avaiable.
2023년 11월에 1박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2024년 1월 2일
David, Thank you for choosing us for your recent stay. We appreciate you taking the time to leave us a review and look forward to seeing you again for future stays.

10/10 - 훌륭해요

Dianna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable beds, large rooms, free breakfast and clean. Perfect midway stop to NYC from Ontario!
2023년 11월에 1박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2024년 1월 2일
Dianna, Thank you for choosing us for your recent stay. We are happy to hear you find us a convenient location. We hope to see you again as your next stop over.

8/10 - 좋아요

Clark

2023년 11월에 2박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2024년 1월 2일
Thank you for choosing us for your stay. We value your feedback and look forward to seeing you again for future stays.

8/10 - 좋아요

Denae

2023년 11월에 1박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2024년 1월 2일
Denae, Thank you for choosing us for your recent stay. We look forward to seeing you for any future travel needs.

10/10 - 훌륭해요

Kelley

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Alot of very nice upgrades and changes
2023년 11월에 1박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2024년 1월 2일
Kelley, Thank you for choosing us for your recent stay. We are happy to hear you enjoyed your time with us. We hope to see you again for future stays.

8/10 - 좋아요

Joseph

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stay here every Fall while we hunt in NY. Rooms and staff always great. Restaurant wasn't open Saturday and bar closed before 8pm, but we found nearby alternatives.
2023년 11월에 2박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2023년 11월 21일
Joseph, Thank you for choosing us for your stays every year. We appreciate the feedback and thank you for taking the time to leave us a review. Best of luck this season.....See you again next year.

10/10 - 훌륭해요

Molly

2023년 11월에 1박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2024년 1월 2일
Molly, Thank you for choosing us for your recent stay. We value your feedback and thank you for taking the time to leave us a great review. We look forward to seeing you for any future travel needs.

8/10 - 좋아요

Bethanne

가족 여행
2023년 11월에 2박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2023년 11월 18일
Bethanne, Thank you for choosing us for your recent stay. We value your feedback. We hope to see you again for any future travel needs.

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2023년 11월에 1박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2023년 11월 16일
William, Thank you for choosing us for your recent stay. We are happy to hear you enjoyed your stay with us and hope to see you again for future stays.

8/10 - 좋아요

LaDonna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wi-Fi needs to be updated or upgraded. Very weak signal in room. A bit better in breakfast area.
2023년 11월에 1박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2024년 1월 2일
LaDonna, Thank you for choosing us for your recent stay. We appreciate you taking the time to leave us a review and look forward to seeing you again for future stays.

6/10 - 괜찮아요

Alexander

2023년 11월에 1박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2024년 1월 2일
Alexander, Thank you for choosing us for your recent stay. We look forward to seeing you again for future stays.

10/10 - 훌륭해요

Bradley

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was good.
2023년 11월에 1박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2023년 11월 12일
Thank you for choosing us for your recent stay and taking the time to leave us a great review. We look forward to seeing you for future stays.

8/10 - 좋아요

Kristina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2023년 11월 8일
Kristina, Thank you for choosing us for your recent stay. We value your feedback and appreciate you taking the time to leave us a review. We hope to see you again for future stays.

8/10 - 좋아요

Debra

가족 여행
2023년 11월에 2박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2023년 11월 7일
Debra, Thank you for choosing us for your recent stay and taking the time to leave us a review. We value our guest feedback. We hope to see you again for future stays.

8/10 - 좋아요

Jerome

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2023년 11월 3일
Jerome, Thank you for choosing us for your recent stay. We value your feedback and appreciate you taking the time to leave us a review. We hope to see you again for future stays.

10/10 - 훌륭해요

georgie

연인과의 여행, 출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Nice place, could use some updating, staff always helpful and friendly. this is our 4th stay here and there will be #5
2023년 10월에 1박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2023년 10월 31일
Georgie, Thank you for choosing us for your recent stay. We value your feedback and appreciate you taking the time to leave us a review. We hope to see you again for future stays.

10/10 - 훌륭해요

Amber

2023년 10월에 1박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2024년 1월 2일
Amber, Thank you for choosing us for your recent stay. We value your feedback and look forward to seeing you again.

10/10 - 훌륭해요

Jason

출장 여행, 가족 여행
좋아요: 편의 시설/서비스
Beautiful, clean building. Very elegant.
2023년 10월에 1박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2023년 10월 24일
Jason, Thank you for choosing us for your recent stay. We value your feedback and appreciate the kind positive words. We love to hear our guests enjoy their stay experience. We look forward to you returning for future stays.

10/10 - 훌륭해요

Donald

2023년 10월에 4박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2024년 1월 2일
Donald, Thank you for choosing us for your recent stay. We appreciate the great review and look forward to seeing you again for future stays

10/10 - 훌륭해요

Edward

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2023년 10월 21일
Edward, Thank you for choosing us for your recent stay. we value your feedback and appreciate you for taking the time to leave us a review. We are happy to hear we met your stay expectations and look forward to seeing you again for future stays.

6/10 - 괜찮아요

Darla

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property is best described as shabby.
2023년 10월에 1박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2023년 10월 18일
Darla, Thank you for choosing us for your recent stay. We are sorry to hear you didn't enjoy your stay. I'm not sure what the issue was due to the lack of information you left with your review.

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2023년 10월 16일
Robert, Thank you for choosing us for your recent stay. We value your feedback and thank you for taking the time to leave us a review. We look forward to seeing you for future stays.

2/10 - 너무 별로예요

Katrina

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2023년 10월 16일
Katrina, Thank you for choosing us for your stay. I am not sure what the issue was with your stay since you only left me a numerical score with no feedback. We apologize for any issues.

10/10 - 훌륭해요

Beatriz

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Mark Walmsley General Manager 님, 2023년 10월 10일
Thank you for choosing us for your recent stay and taking the time to leave us a positive review. We hope to see you again for future stays.