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슈어스테이 플러스 호텔 바이 베스트 웨스턴 맥과이어 AFP 잭슨 여행 후기

3 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 725개 이용 후기 중 249개" "
평점 8 - 좋아요. 725개 이용 후기 중 232개" "
평점 6 - 괜찮아요. 725개 이용 후기 중 114개" "
평점 4 - 별로예요. 725개 이용 후기 중 71개" "
평점 2 - 너무 별로예요. 725개 이용 후기 중 59개" "

7.4/10

청결 상태

8.4/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

8/10 - 좋아요

Craig

연인과의 여행
좋아요: 편의 시설/서비스
Decent value, breakfast options were very limited but still nice to have. Convenient for Six Flags nearby. Bathroom could have been cleaner.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 19일
Dear Craig,Thank you for choosing our hotel during your visit to Six Flags. We appreciate your feedback and are pleased to hear you found our location convenient and our value decent. We apologize if the cleanliness of the bathroom did not meet your expectations and will work on improving this aspect. We also appreciate your feedback on breakfast options and will strive to offer a more varied selection. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Jeffrey

Staff very friendly
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 14일
Dear Jeffrey, Thank you so much for your 5-star review! We are thrilled to hear that our staff's friendliness made your stay enjoyable. We strive to create a welcoming atmosphere for all our guests and your feedback is a testament to our efforts. We look forward to welcoming you back to our hotel in the near future. Thanks again for your kind words.Warm regards,Hotel Management

10/10 - 훌륭해요

Peter

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safe and easy access to the base and other local places.
2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 8일
Dear Peter,Thank you for your wonderful 5-star review! We're thrilled to hear that you found our location convenient with safe and easy access to the base and other local places. It's great to know we were able to meet your expectations and we hope to welcome you back to our hotel in the near future. Safe travels!Warm regards,Hotel Management

10/10 - 훌륭해요

Skeeter

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 7일
Dear Skeeter,Thank you for your wonderful 5-star review! We are thrilled to hear that our staff made your stay at our hotel enjoyable. We always strive to provide top-notch service to our guests. Your feedback will certainly encourage our team to continue delivering exceptional service. We look forward to welcoming you back in the near future. Safe travels!Warm regards,Hotel Management

8/10 - 좋아요

Carlos

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Need better cleaning..
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 1일
Dear Carlos,Thank you for taking the time to share your experience with us. We appreciate your feedback regarding our cleaning services. We are committed to providing a clean environment for all our guests and your comments will help us improve. We look forward to welcoming you back to our hotel in the near future, where we hope to exceed your expectations.Warm regards,Hotel Management

4/10 - 별로예요

Stephen

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스
The lobby of the hotel is very nice, but that is where it ends. Hotel smells like cigarettes all over and when you get to the room, it was as if it was never cleaned. Dead bugs all over the floor turning white because they have been there a while. Centipedes running around. If you get out of the shower and walk to the bed, you'll have dirt all over your feet. Rooms are dark, the TV kept defaulting to the cable input and you have to manually change it on the TV set to hdmi because you can't use the remote. The rooms need a deep cleaning, the walls have stains and what looks like dead bugs smeared.
답변 제공: GM 님, 2024년 4월 1일
Dear Stephen, Thank you for sharing your experience. We sincerely apologize for the discomfort you faced. Your feedback is extremely valuable to us as we strive to improve with each stay. Rest assured, we are taking immediate measures to enhance our cleanliness standards. We hope to have another chance to provide you with a superior experience.Warm regards,Hotel Management

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and quiet
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 18일
Dear Richard,Thank you for taking the time to share your positive experience at our hotel. We're thrilled to hear that you enjoyed our clean and quiet environment. We strive to provide such a peaceful experience for all our guests. We look forward to welcoming you back on your next visit.Warm regards,Hotel Management

8/10 - 좋아요

Shante

2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 19일
Dear Shante,Thank you for taking the time to rate us. It's great to see that you've given us a 4-star rating! We're always striving for excellence and would love to hear any feedback or suggestions you might have for us. We hope to welcome you back soon for an even better experience.Warm regards,Hotel Management

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love this place we stay here sobwe can do 2 days on six flags
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 18일
Dear Andrew,Thank you for your glowing review! We're delighted to hear that you enjoyed your stay at our hotel and had a thrilling time at Six Flags. Your satisfaction is our top priority and we look forward to welcoming you back for more fun-filled adventures. Safe travels until then!Warm regards,Hotel Management

10/10 - 훌륭해요

Brandon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 18일
Dear Brandon,Thank you for taking the time to rate us with a 5-star review. We're thrilled to see we've met your expectations, even without the details. We hope you had a delightful experience and look forward to welcoming you back for another wonderful stay at our hotel. Your satisfaction is our top priority. Thanks again!Warm regards,Hotel Management

6/10 - 괜찮아요

Anusiya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place
2024년 3월에 1박 숙박함
답변 제공: David 님, 2024년 3월 12일
Thank you! We're Happy you're enjoying your time here.

6/10 - 괜찮아요

NARESH

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Safe place for a night. Everything was good except two things - Breakfast was not at all good and the bath tub was very old and smells of rust.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 11일
Dear Naresh, Thank you for your feedback. We're glad to hear you felt safe and generally enjoyed your stay. We apologize for any inconvenience regarding the breakfast and bathtub. Your comments are valuable and we're committed to improving these areas. We hope to have the opportunity to welcome you back in the future for an enhanced experience.Warm regards,Hotel Management

10/10 - 훌륭해요

Corey

2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 30일
Dear Corey,Thank you for your 5-star rating! We're delighted to know that your stay with us met your expectations. Your feedback is valuable and encourages us to continually strive for excellence. We hope to welcome you back soon for an even better experience.Warm regards,Hotel Management

10/10 - 훌륭해요

Alexandra

2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 26일
Dear Alexandra,Thank you for giving us a 5-star rating! We are thrilled to know that you had a great stay with us. Your feedback is invaluable and encourages us to always provide exceptional service. We hope to welcome you back very soon for another wonderful experience. Warm regards,Hotel Management

8/10 - 좋아요

Ronny

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 24일
Dear Amy,Thank you for taking the time to rate your stay at the SureStay Plus Hotel by Best Western McGuire AFB Jackson. We're glad to see that you gave us a 4-star rating! We're continuously striving to provide superior services and your feedback is valuable in this process. We hope to welcome you back in the near future for an even better experience.Warm regards,Hotel Management

8/10 - 좋아요

Dallemand

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice pkace.
2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 2월 19일
Dear Dallemand,Thank you for taking the time to leave us a review. We're delighted to hear that you found our hotel to be a very nice place. Your feedback is invaluable to us as we strive to improve with each stay. We look forward to welcoming you back in the near future for an even better experience.Warm regards,Hotel Management

4/10 - 별로예요

Elyse

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The bathroom was horrible. We would not even shower in it. There were multiple stink bugs around the property.
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 5일
Dear Elyse, We deeply regret to hear about your experience at our hotel. Ensuring the comfort and satisfaction of our guests is our top priority. We have taken your feedback seriously, and we are addressing the issues you've mentioned. We promise to make significant improvements and hope to have the opportunity to serve you better in the future. Thank you for bringing this to our attention.

6/10 - 괜찮아요

Stefanie

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
I wish I had seen a photo of the jetted tub before booking the hotel. The tub was old and icky so I didn't even get to use it...which was my reason for choosing this hotel in the first place. It was fine for a quick overnight. But I was beyond disappointed that the jetted tub was just a regular, old tub
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 5일
Dear Stefanie, We sincerely appreciate your feedback. We're sorry to hear your stay did not meet expectations due to the condition of the tub. We understand how disappointing this must have been for you. Rest assured, we're taking your comments into consideration as we continually strive to improve our guest experience. We hope to have another opportunity to better serve you in the future.

6/10 - 괜찮아요

Jerrod

출장 여행
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 6박 숙박함
답변 제공: GM 님, 2024년 1월 21일
Dear Jerrod,Thank you for choosing our hotel for your stay. We appreciate your feedback and would love to learn more about your experience to ensure we address any areas that need improvement. If you have specific concerns or suggestions, please feel free to share them with us. We strive to provide the best possible service and appreciate your valuable input.Warm regards,Hotel Management

10/10 - 훌륭해요

Joann

좋아요: 청결 상태, 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 19일
Dear Joann,Thank you so much for your 5-star review! We are thrilled to know that your stay with us met your expectations. Our hotel strives to provide a remarkable experience for our guests, so your feedback is greatly appreciated. We trust that you enjoyed the unique ambience we have worked hard to maintain. We are eager to welcoming you back on your next visit, and we'll strive to make your stay even more exceptional.

6/10 - 괜찮아요

SANDEEP

가족 여행
별로예요: 객실의 편안함
Remote Location
Location was very remote and not convenient at all
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 16일
Dear SANDEEP,Thank you for sharing your feedback. We apologize if our location did not meet your expectations. We understand the importance of convenience for our guests. If there are specific aspects you found inconvenient, please let us know so we can work towards improvements. We appreciate your input and hope to have the chance to provide a more favorable experience in the future.Warm regards,Hotel Management

10/10 - 훌륭해요

Frank

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice budget hotel
Easy to book, texted a confirmation and it was clean! Friendly staff too.
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 8일
Dear Frank,Thank you for choosing our hotel and taking the time to share your positive experience. We're thrilled to hear that you found our budget hotel easy to book, clean, and with friendly staff. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Warm regards,Hotel Management

8/10 - 좋아요

Cynthia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect for what we needed. Hotel was quiet and neat. Breakfast was eh, but there was food.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 3일
Dear Cynthia,We're delighted to hear that our hotel met your needs and provided a quiet and neat environment. We appreciate your feedback on the breakfast, and we'll take it into consideration to enhance our offerings. Thank you for choosing us, and we look forward to hosting you again for another positive experience.Best regards,Hotel Management

6/10 - 괜찮아요

Lei

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Overall it's good. Unfortunately the gym door is broken and can not use it. Hope they fix it soon.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 31일
Dear Lei,Thank you for sharing your feedback, and we're pleased to hear that you had an overall positive experience. We apologize for the inconvenience regarding the gym door and appreciate your understanding. Our team is working diligently to address the issue promptly. We hope to have the opportunity to welcome you back and provide an even better stay with our facilities fully operational.Best regards,Hotel Management

8/10 - 좋아요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 31일
Dear Ronald,Thank you for choosing to stay with us and for your 4/5 rating. We appreciate your feedback, and if there's anything specific you'd like to share about your experience, we'd love to hear it. Our aim is to ensure every guest has a fantastic stay, and your insights help us improve. We hope to welcome you back for an even better experience.Warm regards,Hotel Management

8/10 - 좋아요

Eric

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 28일
Dear Eric,Thank you for taking the time to provide feedback on your recent stay. We appreciate your rating and value your input. We aim to continually enhance our guests' experiences and hope to welcome you back for an even more enjoyable stay in the future.

8/10 - 좋아요

Mai Lan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 17일
Dear Mai Lan,Thank you for taking the time to provide your rating. We appreciate your feedback and are pleased to see that you had a positive experience during your stay. We look forward to welcoming you back soon.

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Basic but more than adequate economy hotel. Just what we wanted.
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 13일
Dear David,Thank you for choosing our hotel and for taking the time to share your feedback. We're delighted to hear that our economy hotel met your expectations and provided just what you needed. We look forward to welcoming you back for another enjoyable stay.

4/10 - 별로예요

Jeniffer

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 11일
Dear Jeniffer,Thank you for taking the time to share your feedback. We appreciate your input and would like to understand more about your experience to address any concerns you may have. Your satisfaction is our priority, and we hope to have the opportunity to make your next stay more enjoyable.

6/10 - 괜찮아요

Michael

좋아요: 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 11일
Dear Michael,Thank you for taking the time to share your feedback. We appreciate your rating and would love to hear more about your stay to better understand how we can enhance our services. Your input is valuable, and we strive to make every guest's experience exceptional.

10/10 - 훌륭해요

Hunter

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: GM 님, 2024년 2월 23일
Dear Hunter, Thank you for taking the time to rate us with a 5-star review! We're thrilled to know your stay at our hotel met your expectations. Your rating speaks volumes about your experience and we're grateful for it. We look forward to welcoming you back for another wonderful stay in the future. Warm regards,Hotel Management

10/10 - 훌륭해요

Maria Cristina

좋아요: 숙박 시설 상태 및 시설
Excellent service
2023년 11월에 5박 숙박함
답변 제공: GM 님, 2023년 12월 7일
Dear Maria,Thank you for your kind words! We're delighted to hear that you received excellent service during your stay. Our team works hard to ensure guests have a positive experience, and we appreciate your acknowledgment. We hope to have the pleasure of welcoming you back for another excellent stay.

10/10 - 훌륭해요

Chuck

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just checked in. So far everything very nice
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 19일
Dear Chuck,Thank you for choosing to stay with us! We're delighted to hear that everything has been very nice so far. We're here to ensure you have a comfortable and enjoyable experience. Wishing you a fantastic stay!

4/10 - 별로예요

Alexandria

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Walls were paper thin, we could hear every conversation in the hallway and in neighboring rooms. Room smelled of mildew and cigarettes. The bathtub was not usable due to the condidtion of it. The free breakfast consists of plain cereal, bread for toast, and small plain muffins. Overall, not the best experience.
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 15일
Dear Alexandria,Thank you for taking the time to share your feedback with us. We appreciate your honest input, and we apologize for any inconvenience you may have experienced during your stay. Our commitment is to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short of your expectations. We value your insights and hope to have the opportunity to better serve you in the future.

4/10 - 별로예요

jacqueline

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Property needs to be updated; beds not comfortable
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 14일
Dear Jacqueline,We appreciate your feedback and value your input. Our commitment is to provide a comfortable and up-to-date environment for our guests, and we apologize if we fell short of your expectations. Your comments are important to us as we continually strive to enhance our guests' experience. We will take your feedback into consideration as we work towards making improvements. Thank you for choosing us, and we hope to welcome you again in the future.

4/10 - 별로예요

Nicole

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was dirty and smelled very badly. The beds were extremely small and hard.
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 14일
Dear Nicole,Thank you for taking the time to share your thoughts with us. We sincerely apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we take your comments seriously. Rest assured that we will address the issues you mentioned to ensure a more pleasant experience for our guests in the future. We appreciate your candor and hope to have the opportunity to better serve you in the future.

6/10 - 괜찮아요

Mike

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Staff was great, the bathroom and rooms could use some TLC
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 12일
Dear Mike,Thank you for your feedback. We're delighted to hear that you had a positive experience with our staff. Your comments regarding the bathroom and rooms have been duly noted, and we appreciate your input. We are committed to providing a comfortable and enjoyable stay, and your feedback helps us identify areas for improvement. We hope to have the opportunity to welcome you back and provide an even better experience.

8/10 - 좋아요

hasan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk was amazing. She made sure we were able to get into our rooms when we got locked out.
답변 제공: GM 님, 2023년 11월 12일
Dear Hasan,Thank you for taking the time to share your feedback. We're thrilled to hear that our front desk staff made a positive impact on your experience and assisted you promptly when needed. Ensuring our guests have a seamless and enjoyable stay is our top priority. We look forward to welcoming you back in the future for another wonderful stay.

8/10 - 좋아요

Edwin

좋아요: 직원 및 서비스, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 6일
Dear Edwin,Thank you for taking the time to provide us with your feedback and for choosing our hotel for your stay. We appreciate your rating of 8/10, and we're glad to hear that you had an overall positive experience. Your input is important to us, and we look forward to continuing to serve you and make your next stay even more enjoyable.

6/10 - 괜찮아요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2023년 10월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 31일
Dear Nancy,Thank you for your feedback. If there's anything specific that we could have done to improve your experience, please let us know. Your satisfaction is important to us, and we're always looking for ways to enhance our guest's stays. We hope to have the opportunity to provide you with a better experience during any future visits.Sincerely,Hotel Manager

6/10 - 괜찮아요

David

좋아요: 청결 상태, 직원 및 서비스
I liked the fact that they are pet friendly. Close to the Base. Disappointed that the ice machine was out of order and judging by the sign, it has been not working for awhile. This is the first hotel that did not have a phone in the room, which is inconvenient for us older folks without a cell phone.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 30일
Dear David,We're glad you appreciated our pet-friendly policy and the hotel's proximity to the Base. However, we apologize for the inconvenience caused by the out-of-order ice machine, and we understand your disappointment with its prolonged non-functionality. We also regret that the absence of a phone in the room inconvenienced you, especially for those without a cell phone. Your feedback is valuable, and we'll address these issues promptly to ensure a more comfortable experience for all guests. Request your understanding and continued patronage.Sincerely,Hotel Manager

10/10 - 훌륭해요

kawal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quality and everything else
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 30일
Dear Kawal,Thank you for your additional feedback. Your comments are valuable to us. We're dedicated to enhancing the quality and overall experience for our guests. If there are specific aspects where you feel we can improve, please let us know. We're committed to ensuring a better stay for you in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Charles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place with good food around the corner! Easy drive to Six Flags as the reason we booked here, would stay here again.
답변 제공: Hotel Manager 님, 2023년 10월 26일
Dear Charles,Thank you for your positive review! We are thrilled to hear that you had a great stay at our hotel and enjoyed the nearby dining options. We understand the importance of convenience, and we're glad that our location provided easy access to Six Flags, which was the reason for your booking. We appreciate your kind words and are delighted to know that you would choose to stay with us again. Should you have any future travel plans or need any assistance, please don't hesitate to reach out. We look forward to welcoming you back for another enjoyable stay!Sincerely,Hotel Manager

4/10 - 별로예요

Andrea

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
While staff were great, my actual room was dull and smelled very moldy! There looks to be mold on the ceiling over the bed as well as in the bathroom shower on the floor. I did not feel comfortable laying on the sheets so I spread clothes to have a barrier between me and the sheets. The in room and hall carpets are stained. This was nothing like expected. This place is nothing the like the booking photos. It definitely needs some work.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 23일
Dear Andrea,Thank you for your feedback. Nice to see the compliment for our friendly staff. But, It is disappointing to know that your experience was anything less than satisfying. My apologies. Please be rest assured and know that we will take all appropriate actions to address the issues and make it right. We look forward to earn back your respect, trust and business. Request your understanding and consideration for another visit.Sincerely,Hotel Manager

10/10 - 훌륭해요

Loye

2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 5일
Dear Loye,Thank you for taking the time to rate your recent stay with us. We're delighted to see that you had an excellent experience, reflected in your 5/5 rating. We're here to provide our guests with the best possible service and amenities, and it's wonderful to know that we met your expectations. We look forward to welcoming you back for another outstanding stay in the future.

8/10 - 좋아요

Shakeila

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 17일
Dear Shakeila,Thank you for the rating! We appreciate your feedback and are pleased to know that you had a positive experience during your stay. If there are any specific areas where we can improve to earn that extra star next time, please feel free to let us know. We look forward to serving you again in the future. Thank you for choosing us.Sincerely,Hotel Manager

8/10 - 좋아요

john

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was a convenient location near six flags. (About 20 mins). However, the room looked clean but smelled musty upon arrival. Bathroom needed a serious update and the shower definitely could’ve used a better cleaning job. For the price I guess breakfast was just something to put in our stomachs before checkout. Muffins, yogurt ,apples, cereal and coffee and tea. Staff was very courteous and friendly. I would recommend this hotel for 1-2 night stay
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 14일
Dear John,Thank you for your detailed feedback about your stay. We're glad to hear that our location near Six Flags was convenient for you and that you found the staff courteous and friendly. We appreciate your comments about the room and bathroom, and we'll use this feedback to improve our services. We hope to welcome you back for another comfortable stay, especially for shorter trips in the future. Your recommendation is valued.Sincerely,Hotel Manager

10/10 - 훌륭해요

Rose

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff. Clean rooms
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 13일
Dear Rose,Thank you for your positive feedback! We're delighted to hear that you found our staff friendly and the rooms clean. We aim to provide a comfortable and welcoming experience for our guests, and your comments are greatly appreciated. We look forward to hosting you again in the future!Sincerely,Hotel Manager

4/10 - 별로예요

Edward

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The sheets were dirty and there was a wet used towel in my bathroom
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 12일
Dear Edward,We're truly sorry to hear about the cleanliness issues you encountered during your stay, including dirty sheets and a used towel left in your bathroom. This is not at all reflective of our usual standards, and we apologize for any discomfort this may have caused. Your feedback is invaluable, and we will address this matter immediately to ensure a more pleasant experience for our future guests. Thank you for bringing these issues to our attention, and we hope to have the opportunity to provide you with an improved experience in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Allison

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
everything was fine staff was kind. room kinda smelled musty??? besides that good for the price.
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 9일
Dear Allison,Thank you for your review of our hotel. We appreciate your feedback and are glad to hear that our staff provided kind service. We apologize for any inconvenience caused by the musty smell in your room. We will address this issue with our housekeeping team to ensure a more pleasant experience for future guests. We are pleased to know that you found our hotel to be good value for the price. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Manager