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힐튼 가든 인 트라이-시티즈/케너윅 여행 후기

3 out of 5
힐튼 가든 인 트라이-시티즈/케너윅
701 North Young Street, Kennewick, WA

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 612개 이용 후기 중 329개" "
평점 8 - 좋아요. 612개 이용 후기 중 169개" "
평점 6 - 괜찮아요. 612개 이용 후기 중 69개" "
평점 4 - 별로예요. 612개 이용 후기 중 29개" "
평점 2 - 너무 별로예요. 612개 이용 후기 중 16개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

4/10 - 별로예요

Lauren

좋아요: 청결 상태
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

sara

가족 여행
The people who work here were happy and friendly. The service was great at check in and the restaurant. Room was clean. The walls are quite thin though.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Kristen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly, the place was really clean and gorgeous. The room was really nice and the food was delicious. Definitely will be staying here again when in the area!!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Jennifer

2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not so good
We stayed for relaxation. Room was not really clean. Closet door was hanging off. Hot water nozzle was tampered with so you couldn’t turn the water to hot. Not kept up. No continental breakfast. We left and went to another hotel.
2023년 12월에 2박 숙박함
답변 제공: Meara, General Manager 님, 2023년 12월 11일
Dear guest,My sincere apologies to hear your stay was less than perfect. Feedback is very important to us to ensure the comfort of every guest. I have notified my maintenance team to have them address the issue with the door and hot water nozzle in the room you stayed in to get that corrected. Thank you again for your response, we hope to have the opportunity to have you as a guest again.

8/10 - 좋아요

Laura

2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Micah

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
Advertising room service but there was no room service. Heaters in room were so loud, you couldn’t watch tv.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Jessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Place
Wonderful place & front desk staff was beyond helpful and friendly. Always stay here when we come to Kennewick! Clean & great location. Pool too!
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
4 minutes to the Toyota Center
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Shannon Van

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel. Clean, nice. Great staff. Short walk to Toyota Center.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

4/10 - 별로예요

DOUGLAS

2023년 9월에 9박 숙박함

8/10 - 좋아요

Michael

2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Sarah

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love that it was very pet friendly though it is with a non refundable deposit, it’s worth it the area is clean and the space is nice.
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Eric

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Okay stay
Hot tub not working. Bed number setting not working. Everything else was good.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Francis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Joel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Nicole

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk staff was very kind. Really liked that there was a restaurant and bar and it was nice and affordable
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

8/10 - 좋아요

Mardy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice, comfortable hotel in good location.
Nice, comfortable hotel.
2023년 7월에 1박 숙박함

8/10 - 좋아요

Vivian

반려동물 동반 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was unwilling to discuss the issues of my being harmed twice
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Jacqueline

좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Misty Accessible Room with Wrong Bed
I booked a king room. After booking I called the hotel because I need to be on the first floor due to a disability. When I spoke to the hotel they said they had one last room on the first floor and they would reserve it for us. I arrived at the hotel and was told (1) there were zero king rooms available and (2) the open double queens were on the 2nd and 3rd floors. WHAT?! It was almost midnight, we were exhausted from a long drive and needed rest. We eventually came to an agreement to stay in the double Queen accessible room on the first floor. The room was…fine. Until the air conditioner kicked on at 1am. It filled the entire room with a musty body odor smell. It was awful. We were exhausted and already in bed and knew there were no other rooms that could accommodate us. We stayed. In the morning we spoke to a manager, Kylie, who apologized for the inconvenience but said since we booked through Expedia there was nothing she could do about it and recommended we contact Expedia. Called Expedia who said they had to call the hotel. They offered 20% off. Over $200 for one night stay in a smelly, dank room and they offer 20%? No satisfaction guarantee? We are on the road and would’ve appreciated a complimentary night to make up or a refund or anything more than that. Nope. Even had Kylie call the general manager. 20% is all they would do and Expedia said they could do nothing else. I could’ve stayed in a musty king bed in another hotel for half the price.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Rooms need to be updated
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Jocelyn

2023년 6월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not the best
Refrigerator didn’t work. Fan in bathroom didn’t work, mildew in bathroom.
2023년 6월에 1박 숙박함
답변 제공: Meara 님, 2023년 6월 19일
Dear Guest, Thank you for responding to our survey and your candor. Your response regarding your stay is important to our improvement! It's always our sincere hope that all of guests have an exceptional stay.

8/10 - 좋아요

Kevin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were kind, helpful; food was delicious.
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Enesi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pleasant staff.
2023년 6월에 1박 숙박함

8/10 - 좋아요

Ted

2023년 6월에 1박 숙박함

8/10 - 좋아요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Much better than anticipated dinner in the small restaurant in the hotel lobby. Just had simple salads, but they were clearly prepared with a lot of care, with fresh ingredients. Nice, attentive service.
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Jennifer

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

David 님, Medina

출장 여행
Have no idea about this hotel. Booked it weeks in advance and prepaid for the room. Showed up to find out no room but they would refund my money and pay for me to stay somewhere else. Other hotel was very unappealing and less than $100/night. And curious why they had this form letter for this other hotel which said they’d cover the room. There was a blank to insert my name on the form letter. How many other times have they done this. My new job makes regular trips to Kennewick but not staying here.
2023년 5월에 1박 숙박함

8/10 - 좋아요

Royce

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Location was good for shopping and/or restaurants.
2023년 5월에 2박 숙박함

10/10 - 훌륭해요

Jim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The first room we were put in had a foul odor. However, they put us in another room, and everything was fine.
2023년 5월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Horrible stay. I stayed for a quiet night away and was put in a room for the hearing impaired, they failed to tell me that it’s also the loudest room in the hotel and that’s why it’s for the hearing impaired. Very very disappointed.
2023년 4월에 1박 숙박함

6/10 - 괜찮아요

Shane

좋아요: 청결 상태
2023년 4월에 4박 숙박함

10/10 - 훌륭해요

jonathon

2023년 3월에 1박 숙박함

10/10 - 훌륭해요

madan

2023년 3월에 2박 숙박함

2/10 - 너무 별로예요

Maria

가족 여행
좋아요: 청결 상태, 객실의 편안함
Ripoff
They didn't explain, the breakfast was not included,until you serve they gave you the account, they should be clear and explained that.
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Kristina 님, Quartzsite

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff, cleanliness…warm pool and hot tub on site, along with gym. Excellent breakfast and dining with a little bar on site. When our tv remote didn’t work in our room and was broken, they went above and beyond and exchanged the tv and remote in our room, right away with another tv. We brought our dog and they were dog friendly
2023년 3월에 1박 숙박함
답변 제공: Meara, General Manager 님, 2023년 3월 27일
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel to your liking. We look forward to welcoming you back to our hotel in the future.

2/10 - 너무 별로예요

Silvia

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함

8/10 - 좋아요

Paloma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very confortable !
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Marie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The pool was actually warm! Abundance of nice fluffy towels!
2023년 2월에 2박 숙박함

4/10 - 별로예요

Charity

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
I liked that it was clean and staff were friendly. I didn't like that they offer no free breakfast which is advertised. I'm more upset with Expedia for booking a room with amenities the hotel doesn't offer. It was supposed to have sleeping space for 6, a kitchenette and breakfast and we got none of it. So grand kids had to sleep on the floor. Till away needs are not allowed.
2023년 2월에 2박 숙박함

4/10 - 별로예요

Jay

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was fine. Problem was car rental. It was arranged with Expedia to go through Dollar(Hertz). However when I got to the counter they informed me they could not rent because of an unpaid toll. Just called and determined this was old, mailed to wrong address and put me in what could have been a bind.
2023년 1월에 5박 숙박함
답변 제공: Meara, General Manager 님, 2023년 2월 6일
Jay,I am so sorry to hear there was an issue with your rental car. I recommend reaching out to Expedia directly to rectify the issues you experienced. Thank you for choosing to stay with the Hilton Garden Inn Tri-Cities/Kennewick. We hope to have you as a guest again in the future.

8/10 - 좋아요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Newly remodeled, looks nice, but the mattresses are too hard.
2023년 1월에 1박 숙박함
답변 제공: Meara, General Manager 님, 2023년 2월 6일
Thank you for taking the time to complete a survey about your stay. I am glad to hear you liked our hotel. We hope to have the opportunity to have you as a guest again.

10/10 - 훌륭해요

Kara B

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My husband was having eye surgery and I called to see if we could check in early so I could just take him up to room after procedure. They let us check in when we arrived and we’re very accommodating and to my surprise no additional fee was charged. We checked in at 11:30am! Great job Hilton Gardens
2023년 1월에 1박 숙박함
답변 제공: Meara, General Manager 님, 2023년 2월 6일
Kara,Thank you for taking the time to complete a survey about your stay. I am glad to hear we were able to provide exceptional service. We hope to have the opportunity to have you as a guest again.

10/10 - 훌륭해요

Christina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
N/A
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Kirk

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean, nice hotel. Quiet. Easy location to work from.
2022년 12월에 1박 숙박함