기타

래디슨 블루 호텔, 트롬쇠 여행 후기

4 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 482개" "
평점 8 - 좋아요. 1002개 이용 후기 중 366개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 87개" "
평점 4 - 별로예요. 1002개 이용 후기 중 43개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 24개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

ILGUN

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
전망 좋은방이라 밤마다 분위기가 환상적입니다.
2023년 11월에 4박 숙박함
답변 제공: Sandra 님, 2023년 12월 1일
Thank you for your review. We are so glad you enjoyed your stay with us. We hope to see you again in near future!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is cold.....but I really enjoy breakfast and sauna!!!
2020년 1월에 3박 숙박함
답변 제공: Sandra 님, 2020년 2월 15일
Hi, Thank you for your review. I'm sorry that you felt that the hotel is cold. Please send us an e-mail and explain more. We are glad you enjoyed your breakfast and our sauna. We hope to see you again soon!

10/10 - 훌륭해요

David Gareth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel in a great location, easy access to transport links and very close to main area of Tromso. Staff were super friendly and helpful, breakfast was excellent with a large variety of options. Room very comfortable and clean. I’d definitely recommend and would stay here again.
2024년 2월에 3박 숙박함
답변 제공: Sandra 님, 2024년 3월 4일
Dear David Gareth,Thank you for your review. We are so glad you enjoyed your stay with us and we hope to see you again in near future!

10/10 - 훌륭해요

Liliana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente opción
2024년 2월에 3박 숙박함
답변 제공: Sandra 님, 2024년 3월 4일
Dear Liliana,Thank you for your review. We hope to see you again in near future!

10/10 - 훌륭해요

Leonid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Sandra 님, 2024년 3월 4일
Dear Leonid,Thank you for your review. We hope to see you again in near future!

8/10 - 좋아요

Friedrich

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Gute Lage zum Terminal und zur Stadtmitte, gutes Frühstück, ansonsten mäßige Gastronomiemöglichkeiten. Keine Unterbringungsmöglichkeiten für Kofferinhalt.
2024년 2월에 4박 숙박함
답변 제공: Sandra 님, 2024년 2월 29일
Dear Friedrich,Thank you for your review. We are so glad you enjoyed your stay with us. We hope to see you again in near future!

10/10 - 훌륭해요

Shane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel, we paid for an upgrade for a sea view which is really worth it, the views are spectacular. Super breakfast and front of house staff are really welcoming. As with most good hotels, the bed was super comfy. Where do they get their bed linen!!!!
2024년 2월에 4박 숙박함
답변 제공: Sandra 님, 2024년 2월 28일
Dear Shane,Thank you for your review. We hope to see you again in near future!

8/10 - 좋아요

Sarah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast was really the highlight of our stay. Our room (standard) was smaller than expected although it was quiet and we slept well. We signed up to not have our room cleaned everyday but we were there for 4 nights and we didn’t get our towels changed once (and the suggestion was that we would). The shower set-up means that the floor was soaking after we showered and so 2 of our towels were used to soak up the water. Separately we found the staff to be pleasant on the whole and the views from the hotel were lovely. The hotel was very expensive for us but we accept that is the norm for Norway.
2024년 2월에 4박 숙박함
답변 제공: Sandra 님, 2024년 2월 26일
Dear Sarah,Thank you for sharing your experience. We're delighted to hear that you enjoyed the breakfast and had a restful stay. However, we apologize for not meeting your expectations regarding the room size and towel service. We'll address the shower setup to prevent future inconvenience.We're glad you found our staff pleasant and the views lovely. We appreciate your understanding regarding pricing in Norway.Your feedback is invaluable, and we hope to welcome you back for an improved experience.

6/10 - 괜찮아요

sue

좋아요: 청결 상태
the location was great and Christian was very helpful when I checked kit. I was very disappointed in the lack of food options. There is only a $23 breakfast buffet, no food at all other than that. I had to go out for coffee every morning. The pub has no food. Also a very limited number of TV channels for an international hotel.
2024년 2월에 6박 숙박함
답변 제공: Sandra 님, 2024년 2월 19일
Dear Sue,We're pleased to hear that you found our location to be great and that Christian provided helpful service during your check-out. However, we apologize for the disappointment you faced regarding our food options and the limited TV channel selection.We understand the importance of having a variety of dining choices, especially when it comes to starting your day with a good breakfast or enjoying a convenient meal on-site. Your feedback is invaluable, and we will certainly look into expanding our food and beverage offerings to better meet the needs of our guests.We appreciate you bringing these matters to our attention, and we hope to have the opportunity to welcome you back and improve your experience with us.

10/10 - 훌륭해요

afshin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff
2024년 2월에 3박 숙박함
답변 제공: Sandra 님, 2024년 2월 13일
Dear Afshin,Thank you for your review. We are so glad you enjoyed your stay with us. We hope to see you again in near future!

6/10 - 괜찮아요

Marie-Claire

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
5 jours avec les mêmes verres et tasses, nous avons du les nettoyer nous même, indigne d'un 4 étoiles chambres très mal conçues, trop petites pour le prix, même si elles sont cosy... obligé d'escalader le lit pour ouvrir les rideaux, difficile pour une personne agée. aucune chaine internationale, pour un hôtel qui reçoit de la clientèle étrangère, pourtant avec les satellites et le câble c'est très facile, c'est la première fois que nous avons cette situation dans tous nos voyages à travers le monde. nous sommes contraints de libérer la chambre pour 12 h, mais si l'on doit attendre 1 ou 2 h de plus, pas de toilettes disponibles. ce n'est pas acceptable nous ne prendrons plus votre chaine d'hôtel, d'autres moins chers proposent des prestations supérieures à moindre coût. Expérience à ne plus renouveler
2024년 2월에 4박 숙박함
답변 제공: Sandra 님, 2024년 2월 8일
Dear Marie-ClaireWe are truly sorry to hear about the disappointments you faced during your 5-day stay with us. It is concerning to learn that the glassware and cups in your room were not replaced regularly, which is certainly not in line with the standards we aim to uphold, especially for a 4-star establishment. Please accept our apologies for this oversight, and rest assured, we will address this with our housekeeping team to ensure that all amenities are refreshed daily. Regarding the room design and size, we apologize for any inconvenience you experienced, particularly the difficulty with the curtains and the accessibility issues for elderly guests. We appreciate your feedback as it highlights areas where we can improve our guest experience. We understand that these issues have influenced your decision regarding future stays with our hotel chain. While we are saddened to lose your patronage, we take your feedback seriously and will use it to improve our services. If there is any way we can assist you further or if you are willing to give us a chance to restore your faith in our hotel, please do not hesitate to contact us. Once again, we apologize for not meeting your expectations and hope to have the opportunity to better serve you in the future.

10/10 - 훌륭해요

Gillian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Main Pick-up point for all the excursions right on our doorstep. Harbour for boat trips, seafood, great food/restaurants, main high street and supermarkets really close by. I’m a bit unsteady (age and hip replacement!) so being able to not feel rushed/stressed and enjoy the snow underfoot, feel part of things and start all the tours feeling happy and confident was fantastic. Room was lovely and warm, housekeeping excellent and plenty of working lifts to get up and down. Breakfast had fantastic choice and good value.
2024년 1월에 5박 숙박함
답변 제공: Sandra 님, 2024년 2월 1일
Dear Gillian,Thank you for your review. We are so glad you enjoyed your stay with us. We hope to see you again in near future!

10/10 - 훌륭해요

Madelynn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super nice hotel, in the center of everything. Convenient location and very clean. Staff is very friendly and helpful!
2024년 1월에 4박 숙박함
답변 제공: Sandra 님, 2024년 2월 1일
Dear Madelynn,Thank you for your review. We are so glad you enjoyed your stay with us. We hope to see you again soon!

8/10 - 좋아요

Christos

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They must pay more attention to the cleaning amenities.
2024년 1월에 7박 숙박함
답변 제공: Sandra 님, 2024년 1월 22일
Dear Christos.Thank you for your review. We are so glad you enjoyed your stay with us. We also appreciate your feedback what we can do differently. We hope to see you again in near future!

6/10 - 괜찮아요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스
Rooms not too soundproof and a bit expensive for what you get.
2024년 1월에 3박 숙박함
답변 제공: Sandra 님, 2024년 1월 16일
Dear Elizabeth,Thank you for your review. We are sorry that we were not able to meet your expectations during your stay. We hope to see you again in the future.

8/10 - 좋아요

Yiu-Fung

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything so good, just room too small for 2 persons
2024년 1월에 1박 숙박함
답변 제공: Sandra 님, 2024년 1월 11일
Dear Yiu-Fung,Thank you for your review. I do recommend to check out our premium rooms for more space. We hope to see you again in near futrure!

6/10 - 괜찮아요

NISHAA

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was situated close to where a lot of excursions depart. But otherwise the better dining and shopping options are on the main street. The sidewalks are not shoveled and the snow turns to ice, it's a treacherous walk to restaurants. The room had a nice view, breakfast was ok, the housekeeping staff was aggressive. I was woken up every morning with the sound of their carts and vacuum, one entered the elevator with the giant cart before checking to see if anyone was inside (I had to shout hello for her to notice me). I wouldn't stay here again.
2024년 1월에 4박 숙박함
답변 제공: Sandra 님, 2024년 1월 11일
Dear Nishaa.Thank you for your review. We are so sorry that we were not able to meet your expectations during your stay. We are always working to improve our service so we appreciate your feedback. We hope to see you again in near future!

10/10 - 훌륭해요

Reena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Sandra 님, 2024년 1월 9일
Dear Reena,Thank you for your review. We hope to see you again in near future!

10/10 - 훌륭해요

Lorissa 님, Gardena

2023년 12월에 4박 숙박함
답변 제공: Sandra 님, 2024년 1월 2일
Dear Lorissa,Thank you for your review. We hope to see you again in near future!

10/10 - 훌륭해요

Tyng Tyng

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service from the staff at the hotel even over the very busy Christmas and New Year week! Loved the spacious and comfortable rooms!
2023년 12월에 3박 숙박함
답변 제공: Sandra 님, 2023년 12월 30일
Dear Tyng Tyng,Thank you for your review. We are so glad you enjoyed your stay with us. We hope to see you again in near future!

6/10 - 괜찮아요

YIMIN 님, Shanghai

2023년 12월에 3박 숙박함
답변 제공: Sandra 님, 2024년 1월 22일
Thank you for your review. We are so sorry that we were not able to meet your expectations. Please send us an e-mail to explain more what we could have done differently.

8/10 - 좋아요

Karen 님, Dulles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location.
2023년 12월에 2박 숙박함
답변 제공: Sandra 님, 2023년 12월 30일
Dear Karen,Thank you for your review. We are so glad you enjoyed your stay with us. We hope to see you again soon!

6/10 - 괜찮아요

richard

2023년 12월에 2박 숙박함
답변 제공: Sandra 님, 2023년 12월 30일
Dear Richard,Thank you for your review. We hope to see you again soon!

10/10 - 훌륭해요

John Adam

2023년 12월에 4박 숙박함
답변 제공: Sandra 님, 2023년 12월 27일
Dear John Adam,Thank you for your review. We hope to see you again in near future!

10/10 - 훌륭해요

ADA BOLIVIA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente
Muy, muy amables, me gusto mucho la habitación que me dieron un 10
2023년 12월에 2박 숙박함
답변 제공: Sandra 님, 2023년 12월 18일
Thank you for your review. We are so glad you enjoyed your stay with us. We hope to see you again in near future!

2/10 - 너무 별로예요

Marianne

2023년 11월에 1박 숙박함
답변 제공: Sandra 님, 2023년 12월 18일
Kjære Marianne,Tusen takk for din tilbakemelding. Send oss gjerne noen ord med hva vi kunne gjort anderledes under oppholdet ditt slik at vi kan forbedre oss.

8/10 - 좋아요

Arne

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Sandra 님, 2023년 12월 18일
Tusen takk for din tilbakemelding, Arne.Hjertelig velkommen tilbake

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely hotel in a great location
2023년 12월에 3박 숙박함
답변 제공: Sandra 님, 2023년 12월 12일
Thank you for your review. We hope to see you again in near future!

10/10 - 훌륭해요

CARLA SOFIA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very convenient
The hotel is overall great. Very comfortable rooms and friendly staff. But the best is the location, close to city center and shops, with a tour agency inside, and most tours and airport shuttles departing from there. Very convenient.
2023년 12월에 2박 숙박함
답변 제공: Sandra 님, 2023년 12월 12일
Thank you for your review. We hope to see you again in near future!

8/10 - 좋아요

Sukhdeep

2023년 11월에 3박 숙박함
답변 제공: Sandra 님, 2023년 12월 12일
Thank you for your review. We hope to see you again in near future!

8/10 - 좋아요

Danica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Sandra 님, 2024년 2월 9일
Dear Danica,Thank you for your review. We are so glad you enjoyed your stay with us. We hope to see you again in near future!

2/10 - 너무 별로예요

Jorge

2023년 12월에 1박 숙박함
답변 제공: Sandra 님, 2023년 12월 27일
Dear Jorge,Thank you for your review. We are so sorry that we were not able to meet your expectations during your stay. We hope to see you again in the future. Please send us an e-mail to explain more what we could have done differently so that we can improve our service.

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스
Kein Parkplatz bzw. Parkhaus integriert, Frühstück am Wochenende erst ab 7.30 Uhr möglich, schlecht für Ausflüge
2023년 11월에 3박 숙박함
답변 제공: Sandra 님, 2023년 12월 12일
Thank you for your review. We hope to see you again in near future!

10/10 - 훌륭해요

Marcelo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Hotel, gentlemen at the front desk very helpful and courteous. The room a little cold but the bed extremely confortable and the bathroom super clean and new. Breakfast is the best ever!
2023년 11월에 4박 숙박함
답변 제공: Sandra 님, 2023년 12월 1일
Dear Marcelo,Thank you for your review. We are so glad you enjoyed your stay with us. We hope to see you again in near future!

10/10 - 훌륭해요

Synne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Veldig flott frokost, hyggelige personal.
2023년 11월에 2박 숙박함
답변 제공: Sandra 님, 2023년 12월 1일
Tusen takk for en hyggelig tilbakemelding, Synne! Hjertelig velkommen tilbake!

10/10 - 훌륭해요

edwin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nvt
2023년 11월에 3박 숙박함
답변 제공: Sandra 님, 2023년 12월 1일
Thank you for your review. We hope to see you again in near future!

8/10 - 좋아요

Dario

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Central position. Very good view.
2023년 11월에 4박 숙박함
답변 제공: Sandra 님, 2023년 12월 1일
Thank you for your review. We hope to see you again in near future!

8/10 - 좋아요

Erik

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fint rom, fin utsikt, rent og pent og svært effektiv inn- og utsjekk tross mye folk på hotellet. Bra service
2023년 11월에 1박 숙박함
답변 제공: Sandra 님, 2023년 11월 23일
Kjære Erik, Tusen takk for tilbakemeldingen din. Vi ønsker deg hjertelig velkommen tilbake til oss!

4/10 - 별로예요

Chris

2023년 11월에 2박 숙박함
답변 제공: Sandra 님, 2023년 12월 12일
Thank you for your review. We are so sorry that we did not meet your expectations during your stay. We hope to see you again in near future!

10/10 - 훌륭해요

hannah 님, manteo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely
2023년 11월에 3박 숙박함
답변 제공: Sandra 님, 2023년 11월 13일
Dear Hannah,Thank you for your review. We hope to see you again in near future!

10/10 - 훌륭해요

Roman

2023년 9월에 1박 숙박함
답변 제공: Sandra 님, 2023년 12월 12일
Thank you for your review. We hope to see you again in near future!

10/10 - 훌륭해요

Liza

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Topp service - front desk
Fantastisk service og fleksibilitet i resepsjonen. TOPP Service, god beliggenhet.
2023년 11월에 1박 숙박함
답변 제공: Sandra 님, 2023년 11월 13일
Dear Liza,Thank you for your review. We are so glad you enjoyed your stay with us. We hope to see you again in near future!

10/10 - 훌륭해요

Hailey

단체 여행
좋아요: 편의 시설/서비스
Clean, comfortable & great location
2023년 11월에 1박 숙박함
답변 제공: Sandra 님, 2023년 11월 13일
Dear Hailey,Thank you so much for your review. We are so glad you enjoyed your stay with us. We hope to see you again soon.

10/10 - 훌륭해요

HANXIAO

2023년 11월에 4박 숙박함
답변 제공: Sandra 님, 2023년 11월 9일
Dear HANXIAOThank you for your review. We hope to see you again in near future!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Sandra 님, 2023년 11월 7일
Thank you for 10/10. We hope to see you again in near future!

10/10 - 훌륭해요

Yong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Kato 님, 2023년 11월 4일
Thank you for your feedback. We appreciate having you as one of our many loyal guests.Have a pleasant day.

10/10 - 훌륭해요

Beverly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 10월에 3박 숙박함
답변 제공: Sandra 님, 2023년 10월 31일
Dear Berverly, Thank you so much for your review.We hope to see you again in near future!

10/10 - 훌륭해요

Jennifer

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Polar bear and fizzy water in the lobby!
Outstanding service. Friendly staff. The breakfast was delightful. The views from our room were stunning. We stayed here at the beginning and the end of our arctic circle adventure and would stay again.
The sauna was gorgeous—but didn’t work while we were there.
2023년 10월에 1박 숙박함
답변 제공: Kato 님, 2023년 10월 28일
Dear Jennifer,We always strive to reach above and beyond on your expectations. Thank you for your feedback. Best Regards,Supervisor

10/10 - 훌륭해요

Niclas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Kato 님, 2023년 10월 28일
Dear Niclas,Thank you for your feedback.We always strive to reach above and beyond on your expectations, and I am glad to hear you created memorable moments together with us.We hope to welcome you back in the future.Best Regards,Supervisor

8/10 - 좋아요

Husain

좋아요: 직원 및 서비스
I stayed for three days, The second day I left the place from 8:30 and came back at 3 pm and no one did my room I had to have a dirty room for the extra day without any supply of food towels or others stuff
2023년 10월에 3박 숙박함
답변 제공: Kato 님, 2023년 10월 28일
Dear Husain,Thank you for your feedback.We always strive to reach above and beyond on your expectations, and I am sorry to hear things could have been better. We hope to welcome you back in the future.Best Regards,Supervisor