로비

라 퀸타 인 & 스위트 바이 윈덤 털사 다운타운/루트 66 여행 후기

2.5 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 469개" "
평점 8 - 좋아요. 1000개 이용 후기 중 246개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 131개" "
평점 4 - 별로예요. 1000개 이용 후기 중 75개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 79개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

2019년 8월에 1박 숙박함
답변 제공: Kelly 님, 2019년 8월 12일
Thank you for your feedback !

8/10 - 좋아요

Carolina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 22일
Hi Brian, Thank you for your feedback and perfect rating. We’re glad you enjoyed your stay and hope for the opportunity to serve you again in the future.

10/10 - 훌륭해요

Nicole 님, Elkhart

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Kimberly is fantastic and this was a perfect place to stay for our concert at the BOK.
2024년 4월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 22일
Thank you so much for your fantastic review and perfect rating! We are thrilled to hear that you enjoyed your stay at La Quinta Inn & Suites Tulsa Downtown / Route 66, especially your experience with Kimberly. She is indeed a wonderful part of our team, and your kind words are a great encouragement to her and all of us here.We’re also delighted that our location was perfect for your concert outing at the BOK Center. Our aim is always to provide a comfortable and convenient base for all our guests’ city adventures.Thank you again for choosing to stay with us. We look forward to welcoming you back for another memorable experience the next time your travels bring you to Tulsa!

10/10 - 훌륭해요

Carmen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient for an event at Cox Business Center.
2024년 4월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 22일
Thank you for the excellent rating and for taking the time to share your experience at La Quinta Inn & Suites Tulsa Downtown / Route 66. We’re delighted to hear that our location proved to be convenient for your event at the Cox Business Center.We strive to offer a location that enhances our guests’ plans, whether for business or pleasure, and it’s rewarding to know we hit the mark for you. We look forward to continuing to be your hotel of choice whenever your travels bring you back to Tulsa.

6/10 - 괜찮아요

Nelda

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
There is limited parking in parking lot. By the time we got to the room we couldnt find a parking spot
2024년 4월에 1박 숙박함
답변 제공: Kimberly Williams 님, 2024년 4월 12일
Good Day Nelda,Thank you for taking time out to give your feedback we appreciate you! My apologies for the inconvenience of not being able to find adequate parking space during a busy time at our hotel .

8/10 - 좋아요

Sharon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great Access to Cox Convention Center, easy walk down to the Riverfront. Nice and clean rooms. Breakfast was well stocked and good variety. They do have parking for only $10 a day, but it's very tight and fills up fast. Not recommended for big trucks. There is a parking garage next door for $40 a day. First night was quiet, second night there was a screaming child next door, but there was a dance competition happening so lots of families. More affordable than the Double Tree Next door, would recommend!
2024년 4월에 2박 숙박함
답변 제공: Parth 님, 2024년 4월 11일
Thank you for taking the time to leave us a 4/5 review and for sharing your experience at LaQuinta Inn & Suites Tulsa / Route 66. We're delighted to hear that you enjoyed our convenient access to the Cox Convention Center and the Riverfront, as well as our clean rooms and the variety of our breakfast offerings.We appreciate your understanding regarding the parking situation and the occasional noise due to the dance competition happening nearby. We strive to ensure all our guests have a comfortable stay, and we understand how important a quiet environment is. We're sorry for any inconvenience caused by the noise and will look into ways we can better manage such situations in the future.Your feedback on our parking facilities is invaluable, and we acknowledge that space can be limited, especially for larger vehicles. We're glad you found the alternative parking option, although we understand it's not ideal. We'll continue to explore solutions to provide more convenient and accessible parking options for all our guests.Thank you for recommending us and recognizing the value we offer compared to our neighbors. We're thrilled you'd consider us again, and we look forward to welcoming you back for another stay that we hope will be even better than the last.

8/10 - 좋아요

William

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 4월에 3박 숙박함
답변 제공: Parth 님, 2024년 4월 11일
Hi William,Thanks for the high rating! We're glad you enjoyed your stay. We invite you to let us know what we can improve in order to achieve a 5/5 rating from you in the future!

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스
Proximity to downtown and all of the venues. Easy of access to dining, drug store and highways..
2024년 3월에 5박 숙박함
답변 제공: Management 님, 2024년 4월 9일
Dear Thomas,Thank you for the 4/5 rating and for highlighting our convenient location near downtown, dining options, drug stores, and highways. We’re delighted to know that our hotel’s proximity to key venues and amenities added value to your stay with us at LaQuinta Inn & Suites Tulsa / Route 66.We’re always striving for excellence and would love to hear how we can turn your next stay into a 5/5 experience. Looking forward to welcoming you back soon!

10/10 - 훌륭해요

Kimberly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel with friendly staff and good location. Parking can be pretty tight is the only downside.
2024년 4월에 5박 숙박함
답변 제공: Management 님, 2024년 4월 9일
Hi Kimberly, Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our hotel nice, with friendly staff and a good location. Our team takes great pride in delivering excellent service and ensuring our guests feel welcomed throughout their stay.We understand your concern regarding the parking situation and apologize for any inconvenience this may have caused. We're constantly looking for ways to improve our facilities and guest experience, and your feedback is invaluable in this process. Please rest assured, we are exploring solutions to make parking more convenient for our guests.We appreciate your understanding and are delighted that you enjoyed your overall stay with us. We hope to have the pleasure of welcoming you back to LaQuinta Inn & Suites Tulsa / Route 66 soon, where we aim to exceed your expectations once more

10/10 - 훌륭해요

Michael

좋아요: 숙박 시설 상태 및 시설
Breakfast was really good…staff friendly
2024년 4월에 1박 숙박함
답변 제공: Mangement 님, 2024년 4월 8일
Hello Michael,Thank you so much for sharing your experience at LaQuinta Inn & Suites Tulsa / Route 66! We're delighted to hear that you enjoyed our breakfast selection and found our staff friendly. Our team works hard to ensure that every guest feels welcomed and has a pleasant start to their day with a delicious breakfast.Your kind words are greatly appreciated and will be shared with our team, serving as encouragement to continue delivering the high standard of service our guests deserve.We look forward to the opportunity to welcome you back in the near future for another wonderful experience.

10/10 - 훌륭해요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Management 님, 2024년 4월 9일
Thanks for the 5-star rating Nicole! We hope we get the opportunity to serve you again soon!

10/10 - 훌륭해요

jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was perfect for our dance competition. The front desk attendant Nicole was so friendly and accommodating! Would definitely stay again!!
2024년 4월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 7일
Hey Jennifer, Thank you so much for your glowing review and the perfect rating! We’re overjoyed to hear that our location at LaQuinta Inn & Suites Tulsa / Route 66 served you well for your dance competition at the Cox Business Center, and that our team, especially Nicole, made your stay even more special with her friendliness and accommodating service.At LaQuinta Inn & Suites Tulsa Downtown / Route 66, we strive to create a welcoming and supportive environment for all our guests, and it’s heartwarming to know when we’ve succeeded. Nicole will be thrilled to receive your kind words, and it encourages us all to maintain the high standards we set for hospitality.We’re delighted to know you’d choose to stay with us again, and we look forward to welcoming you back for another memorable visit. Should your travels bring you back our way, we hope to exceed your expectations once more!

10/10 - 훌륭해요

Kristy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay, room was wonderful…but some lady threw up in the hallway in the middle of the night after slamming into our door. It was there in the threshold of our door for 2 days after repeatedly asking them to clean it up.
2024년 3월에 2박 숙박함
답변 제공: Management 님, 2024년 4월 7일
Dear Kristy, First and foremost, thank you for choosing LaQuinta Inn & Suites Tulsa / Route 66 for your stay and for taking the time to leave us a 5-star review despite the issue you encountered. We are thrilled to hear that you had a great stay and found your room wonderful.We sincerely apologize for the unfortunate incident that occurred during your stay and the discomfort it caused, especially since it was not addressed promptly despite your repeated requests. This is certainly not the standard of service we aim to provide, and we understand how such an experience can impact the overall quality of your stay. Please be assured that we have taken your feedback very seriously. We are addressing this with our housekeeping and front desk teams to ensure that our response to such incidents is swift and efficient, preventing any similar issues in the future. We truly appreciate your understanding and patience in this matter. We hope that this experience will not deter you from choosing to stay with us again. We are committed to making it right and would love the opportunity to exceed your expectations on your next visit.

10/10 - 훌륭해요

Ki

2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 4일
Hello Ki, Thanks for taking the time to leave us such a high rating! We’re glad you enjoyed your stay and hope we get the opportunity to serve you again soon.

10/10 - 훌륭해요

Heather

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super clean. Very friendly and helpful staff!
2024년 3월에 1박 숙박함
답변 제공: Parth 님, 2024년 4월 1일
Thank you for your glowing review! We're delighted to hear that you found our hotel super clean and enjoyed the friendly and helpful service from our staff. We appreciate your kind words and hope to welcome you back soon!

10/10 - 훌륭해요

Marlene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This place is great! Comfortable beds, very clean and great breakfast. Would stay again!
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 1일
Thank you for your fantastic feedback! We're thrilled to hear that you found our beds comfortable, our facilities clean, and enjoyed our breakfast offerings. We can't wait to host you again during your next visit!

10/10 - 훌륭해요

Jessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was our first time here. It was the best experience I’ve had with any other hotel. The staff was amazing! Beyond amazing! They went above and beyond. I highly recommend staying here. Breakfast was amazing. Fresh and clean atmosphere. The area is walkable to convention center and the BOK center. I felt safe. Again, you cannot go wrong. I’m impressed. Shauntra was helpful and went beyond. Ms. Kim and camera were terrific. I’ve never met such wonderful people in my life. Everything was clean. They have coffee all day which makes it even better!!!!
2024년 3월에 3박 숙박함
답변 제공: Parth 님, 2024년 3월 24일
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that your stay at our hotel exceeded your expectations and that our staff, especially Shauntra and Ms. Kim, made such a positive impression on you. Providing exceptional service and creating a safe and comfortable environment for our guests is always our top priority, and we're delighted that you felt well taken care of during your visit.It's fantastic to know that you enjoyed our breakfast offerings and appreciated the fresh and clean atmosphere of our hotel. We're glad to hear that our convenient location near the convention center and the BOK center added to the convenience of your stay.Your kind words mean the world to us, and we will be sure to pass along your compliments to Camara, Shauntra, Ms. Kim, and the rest of our team. We can't wait to welcome you back for another wonderful stay whenever your travels bring you back to the area!

10/10 - 훌륭해요

Diane

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My room was clean, updated and very quiet.
2024년 3월에 1박 숙박함
답변 제공: Parth 님, 2024년 3월 21일
Hi Diane, Thank you for your review! We're so glad that you found your room comfortable, quiet, and clean. We are happy that you enjoyed your stay and hope to see you again soon!

10/10 - 훌륭해요

Jessica

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property and within safe walking distance to Cox Business Center using the sky bridge.
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 19일
Thank you for your stellar review! We’re thrilled you enjoyed our property and its convenient access to Cox Business Center via the sky bridge right outside. Looking forward to hosting you again soon!

8/10 - 좋아요

Terra

2024년 3월에 3박 숙박함
답변 제공: Management 님, 2024년 4월 7일
Thank you so much for taking the time to leave us a 4-star rating! We are thrilled to see that you enjoyed your stay with us.If you have any specific highlights of your stay or if there’s anything we can do to make your next visit a perfect 5-star experience, we would love to hear from you. Please feel free to reach out with any comments or suggestions.We look forward to welcoming you back to LaQuinta Downtown / Route 66 in the future!

10/10 - 훌륭해요

Leilani 님, Enid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Parth 님, 2024년 3월 19일
Thank you so much for leaving us a 5-star review! We appreciate your support and look forward to serving you again soon!

6/10 - 괜찮아요

Booz 님, Flower Mound

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Parth 님, 2024년 3월 18일
Thank you for your review. We're sorry to hear that your experience with us didn't meet your expectations. Your feedback is valuable to us, and we would like to learn more about how we can improve. Please feel free to contact us directly to discuss any concerns you may have. We hope to have the opportunity to better serve you in the future.

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Parth 님, 2024년 3월 18일
Thank you for taking the time to leave us a 5-star rating! We appreciate your support and hope to have the pleasure of welcoming you back again soon. If there’s anything specific you’d like to share about your experience, feel free to reach out.

10/10 - 훌륭해요

Vernon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Kimberly Williams 님, 2024년 3월 14일
Good Day Vernon,Thank you for your positive feedback 5/5! We appreciate you if you are ever in Tulsa please come back .

10/10 - 훌륭해요

Katie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to venue.
2024년 3월에 3박 숙박함
답변 제공: Kimberly Williams 님, 2024년 3월 14일
Good Day Katie,Thank you so much for your feedback 5/5! We appreciate you .

4/10 - 별로예요

Ronda

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Everything was good, but no AC/Heating in the room. Had to use a fan.
2024년 2월에 1박 숙박함
답변 제공: Parth 님, 2024년 2월 29일
Hi there,Thanks so much for sharing your recent experience with us. We're thrilled to hear that, overall, you enjoyed your stay! Your satisfaction means the world to us.However, we're truly sorry to learn about the hiccup with the AC/Heating in your room. It's disappointing to hear that we missed the mark on providing you with the cozy atmosphere you deserve.Rest assured, we're already taking steps to ensure that this doesn't happen again. Your feedback helps us improve, so thank you for bringing this to our attention.We hope you'll give us another chance to make things right during your next visit. If there's anything else we can do for you, please don't hesitate to let us know.Warm regards,

8/10 - 좋아요

Deneile

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place breakfast
2024년 2월에 1박 숙박함
답변 제공: Parth 님, 2024년 2월 19일
Hi deneile, We’re glad that you had a good stay with us. We’re happy to know you enjoyed breakfast as well. Please come see us again!

6/10 - 괜찮아요

Kevin

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Breakfast was great, and the staff were very nice. I did not appreciate finding out that I had to pay over $180 for the room. Expedia told me that the room was $257 and that $100 of that was deposit. This turned out to not be true. I feel like Expedia took advantage of me.
2024년 2월에 1박 숙박함
답변 제공: Parth 님, 2024년 2월 19일
Hi there Kevin, We are so happy that you chose us during your stay downtown. I am sorry that you did not have a good experience during your booking process, but we're glad that we could help clear things up at the desk. We will be sure to pass your comments along to our staff to let them know they're doing a good job. We appreciate you and hope that you stay with us again in the future!

10/10 - 훌륭해요

Darci

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
M
2024년 2월에 1박 숙박함
답변 제공: Parth 님, 2024년 2월 19일
Thanks Darci!

10/10 - 훌륭해요

Curtis W.

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is close to the BOK center and has on site parking. There is a good restaurant(Baxter's) next door. Check in was quick and easy. Elevator, hallways, and room were clean. Area seems safe for downtown Tulsa. I would stay here again.
2024년 2월에 1박 숙박함
답변 제공: Kimberly Williams 님, 2024년 2월 14일
Hello Curtis,I'm so glad you enjoyed your stay and that all went well.Curtis we would love to have you come back to stay with us anytime you in Tulsa.Thanks for your feedback.

6/10 - 괜찮아요

RICHARD A

반려동물 동반 여행
Downtown driving was a mess...finding the hotel was difficult and took 30 minutes. Detailed driving instructions would have simplified this effort.
2024년 1월에 1박 숙박함
답변 제공: Parth 님, 2024년 1월 31일
Hi Richard, We’re sorry to hear you had a hard time finding the hotel and navigating downtown, it can definitely be daunting. We recommend entering our address into the navigation app on your phone as this usually simplifies driving through new and unfamiliar areas. We hope your stay was good other than navigating.

8/10 - 좋아요

Roslyn 님, Dallas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Parth 님, 2024년 1월 31일
Hi Roslyn, thanks for your positive feedback!

4/10 - 별로예요

Gerald

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Parth 님, 2024년 1월 28일
Hey Gerald, Thanks for taking the time to leave us your feedback. We’d like to know how we can improve so feel free to give us a call or email to express your grievances so we know what we can work on to improve.

8/10 - 좋아요

Reynes

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Kimberly Williams 님, 2024년 1월 24일
Hello Reynes,We appreciate your positive feedback ! We would love to have you stay with us when you are in town.

8/10 - 좋아요

Helmer 님, Roseville, CA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property needs some secure parking. Too many business neighbors were using their parking lot during the day and was hard for me to park.
2024년 1월에 1박 숙박함
답변 제공: Kimberly Williams 님, 2024년 1월 24일
Hello Helmer,I'm sorry the parking lot wasn't accessible for you.We appreciate your feedback and we will work on the parking situation.

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and the staff are wonderful.
2024년 1월에 2박 숙박함
답변 제공: Kimberly Williams 님, 2024년 1월 19일
Hello William,We appreciate your positive feedback .Williams we would love for you to come back and stay with us.

10/10 - 훌륭해요

Vernon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is my new go to place in Tulsa.
2024년 1월에 2박 숙박함
답변 제공: Kimberly Williams 님, 2024년 1월 19일
Hello Vernon,We appreciate your positive feedback .Vernon if your back in Tulsa please do come visit we would love to have you.

6/10 - 괜찮아요

Andrew

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The area was okay, I guess I didn’t realize that it was downtown, and there is a certain grunge that comes with that. Also the website didn’t tell me that I had to pay for parking at the hotel parking lot. That really should be factored into the cost of the room. The staff is not all that warming, but I understand the need to accept any willing worker these days.
2024년 1월에 1박 숙박함
답변 제공: Kimberly Williams 님, 2024년 1월 8일
Hello Andrew,Thank You for staying with us and thank you for taking the time to leave us your feedback.I'm sorry that your stay didn't meet your expectations .We do charge 10 per night for parking which we find reasonable considering some of the neighboring hotels charge parking rates higher than the 10 that we charge.We are sorry to hear that your experience was less than perfect .

2/10 - 너무 별로예요

David

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beds are hard as a rock and better like your room temperature at 75 because it wont change. Tried to lower temp to 70 no luck.shower control knob fell off while taking a shower that has absolutely no water pressure.Also the covered parking area is shared with the homeless camping out.
2023년 12월에 1박 숙박함
답변 제공: Parth 님, 2023년 12월 25일
Hi David, We're sorry you did not enjoy your stay. We appreciate you bringing the issues you experienced to our attention. We will be sure to take a look at the thermostat and shower knob in the room that you stayed in. We will also increase our security patrols so that we can remove all people who are not guests from the property.

8/10 - 좋아요

Kristina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Parth 님, 2023년 12월 25일
Thanks Kristina! We appreciate you and hope to see you again

10/10 - 훌륭해요

Dale

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay
We enjoyed our stay. No issues!
2023년 12월에 1박 숙박함
답변 제공: Parth 님, 2023년 12월 25일
Hi Dale, We are so very glad you enjoyed your stay! We are happy that you're happy and hope to see you again next time you are in the area!

8/10 - 좋아요

Daisy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The only downside to our stay was that the A/C was not working in our room. It got pretty warm even with fans running. From what I heard, the A/C was out in several rooms.
2023년 12월에 1박 숙박함
답변 제공: Parth 님, 2023년 12월 13일
Hi Daisy, Thanks for staying and thanks for taking the time to leave your review! We appreciate your feedback and are glad that you found the majority of your stay enjoyable. We will be sure to take a look at the feedback you provided in regards to the A/C. We hope that you stay with us again soon.

10/10 - 훌륭해요

Shellby

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly and helpful. Hotel and rooms were clean. Breakfast was great.
2023년 12월에 1박 숙박함
답변 제공: Parth 님, 2023년 12월 13일
Hi Shellby, Thank you for leaving us your kind remarks. We're glad that you enjoyed your stay and will be sure to pass on your compliments to our staff. We appreciate your business and hope to see you again soon.

4/10 - 별로예요

Ajay

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
The lobby was great, as was the receptionist. When I got my first room, it was not clean, and the receptionist got me a new room; however, this room did not have AC or hot water. I was disappointed because I heard train noises all night. The worst of my encounter was the sketchiness of the area, I did not feel that my car was safe when I parked in the lot.
2023년 12월에 1박 숙박함
답변 제공: Parth 님, 2023년 12월 13일
Hi Ajay,Thank you for your feedback. We apologize that your stay did not meet your expectations. We will take your feedback in to account and make the necessary changes to ensure an enjoyable experience for future guests.

8/10 - 좋아요

Denise

좋아요: 청결 상태, 직원 및 서비스
Not Ada friendly for entering the lobby The parking garage is nice. Only one working elevator. Very small elevator
2023년 11월에 2박 숙박함
답변 제공: Kimberly Williams 님, 2023년 11월 28일
Hello Dennis,I'm sorry that you felt entering the lobby wasn't ADA friendly .Dennis we do have a ramp at the front entrance of the hotel along with the steps entering the building that would be accessible to you.

10/10 - 훌륭해요

Larry

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Good stay
Good hotel. Had a problem with AC but still slept well. Friendly and courteous staff
2023년 11월에 1박 숙박함
답변 제공: Kimberly Williams 님, 2023년 11월 21일
Hello Larry,Thanks for your feedback! I apologize for the issue that you had with the air conditioner . I'm glad you slept well and the Staff was courteous and friendly.

8/10 - 좋아요

Cory

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had no issues with the hotel. However Expedias booking process nearly caused us to have no room at the hotel. I reserved the room on 1 nov. but Expedia did not send the reservation to the property until the day of our reservation. The hotel was fully booked as there was a huge marathon and concert. We showed up and they said we didn’t have a room because Expedia sent the reservation through that day. There were 5 other people in the same boat as us. It was only when the manager got involved and was able to give us a room that happened to be available because of a cancellation. They honored our Expedia rate and went above and beyond given the circumstances. Expedia, however has lost my business. This has happened three times before where I show up and the hotel does not have a room, and it’s because Expedia messed up the reservation. It’s the worst feeling ever after you have been traveling all day and have 3 small kids. Their customer service is a joke when it comes to addressing these issues. I will book directly through the hotel from now on.
2023년 11월에 1박 숙박함
답변 제공: Kimberly Williams 님, 2023년 11월 21일
Hello Cory,Thanks for your feedback! I'm sorry that you had this issue with your reservations through Expedia as you have mentioned .I'm glad that management was able to take care of the situation so that you and your family could be safe and rest well.

10/10 - 훌륭해요

Sammy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2023년 11월에 1박 숙박함
답변 제공: Kimberly Williams 님, 2023년 11월 19일
Hello Sammy,Thank you for your feedback! We appreciate you.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Kimberly Williams 님, 2023년 11월 17일
Hello Anonymous,Thanks for your feedback! We appreciate you.