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이코노 로지 브로큰 에로우 - 털사 여행 후기

2 out of 5
이코노 로지 브로큰 에로우 - 털사
2600 N. Aspen Ave Building B, Broken Arrow, OK

이용 후기

6.0
평점 10 - 훌륭해요. 566개 이용 후기 중 110개" "
평점 8 - 좋아요. 566개 이용 후기 중 130개" "
평점 6 - 괜찮아요. 566개 이용 후기 중 113개" "
평점 4 - 별로예요. 566개 이용 후기 중 76개" "
평점 2 - 너무 별로예요. 566개 이용 후기 중 137개" "

6.6/10

청결 상태

7.4/10

직원 및 서비스

5.6/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

8/10 - 좋아요

Tiffany

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The area is a little rough. But my stay was pleasant.
2024년 3월에 7박 숙박함

2/10 - 너무 별로예요

Javier

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pests like mice and roaches, keys nit workibng to the point where one must have a key replaced up to six times in a period of 30 minutes trying to get into a room after a Long Day's Work at the hospital wouldn't want just wants to go in and rest, and key after key does not work after going up and down three flights of stairs to finally an hour later have access to the room, are other main problems that are a frequent problem
2024년 3월에 2박 숙박함
답변 제공: Karly 님, 2024년 3월 15일
Dear Javier,Thanks for the stay and the feedback. I sincerely regret all the inconveniences, and we will definitely work on your observations. You can expect a further improved stay next time. Please visit us again.

2/10 - 너무 별로예요

Amaris

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Kept seeing roaches, one even was crawling on my arm while I was feeding my newborn baby on the bed. Very poor condition and smelled like smoke even though we booked a non smoking room, even saw residue from a cigarette on the counter. Never again. It was so bad we checked out early.
2024년 3월에 2박 숙박함
답변 제공: Karly 님, 2024년 3월 8일
Dear Amaris,Thanks for the stay and the feedback. I sincerely regret all the inconveniences, and we will definitely work on your observations. You can expect a further improved stay next time. Please visit us again.

2/10 - 너무 별로예요

Lee

2024년 2월에 5박 숙박함
답변 제공: Karly 님, 2024년 3월 20일
Dear Lee,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

6/10 - 괜찮아요

MONITA

2024년 1월에 5박 숙박함
답변 제공: Denise Ely. Assistant General Manager 님, 2024년 2월 4일
Dear Monita,Thank you for the feedback and hope to see you again in your future travels.

2/10 - 너무 별로예요

Audencio

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No good
2024년 2월에 1박 숙박함
답변 제공: Karly 님, 2024년 2월 6일
Dear Audencio,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

2/10 - 너무 별로예요

Richard

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Horrible experience was there 2 hours and eaten alive by bed bugs
2024년 1월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 2월 1일
Dear Richard,Thank you for sharing your most recent visit at Econo Lodge. We are working diligently to fix this. I hope you give us a second chance to make your stay a more memorable one. Sincerely,Denise

2/10 - 너무 별로예요

Jesse

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was dirty, had no towels. Asked for towels 3 times. 4 hours later I went to front desk and got towels myself. Door to room didn’t lock. Was very uncomfortable.
2024년 1월에 1박 숙박함
답변 제공: Karly 님, 2024년 2월 2일
Dear Jesse,Thank you for the review. We have communicated this issue with our team and are optimistic that the problem should not happen moving forward. We do hope you will consider staying with us again.

8/10 - 좋아요

Phillip

좋아요: 청결 상태
Convenient easy to get to location with 24hr QuikTrip next door, resturant next door and McDonalds in sight too. Not a fancy, new hotel but was quiet, everything worked, and was very reasonably priced!
2024년 1월에 1박 숙박함
답변 제공: Karly 님, 2024년 2월 2일
Phillip,Thank you for leaving a review. We are glad you enjoyed your stay with us and we hope to see you back soon!

10/10 - 훌륭해요

Teressa

2024년 1월에 1박 숙박함
답변 제공: Managment 님, 2024년 2월 12일
Dear values guest, thank you for taking the time to complete our online review. we hope to see youagain soon!

2/10 - 너무 별로예요

PHAIVANH

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hot cheetos all over the kids room. Our room was on bottom floor and door gap was so big that it made it hard to sleep from the light shining in. Roaches in the curtains and beneath the bed. Absolutely disgusting.
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 17일
Dear Guest,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

2/10 - 너무 별로예요

Noe

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Need more cleaning and Smell are Horrible
2024년 1월에 1박 숙박함
답변 제공: Karly 님, 2024년 1월 17일
Dear Noe,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

2/10 - 너무 별로예요

Russell

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Elevators didn't work No towels in the room TV screen was broken room smelled, carpet was old, dirty and smelly. Bed was very comfortable though
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 15일
On behalf of our entire team I would like to apologize for the issues you experienced during your stay. We are working hard to better improve our property and hope to properly host you again in the future.

2/10 - 너무 별로예요

Javier

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Karly 님, 2024년 1월 12일
Javier,Thank you for the review.

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스
Elevators out of order
2024년 1월에 1박 숙박함
답변 제공: Denise 님, 2024년 1월 10일
Dear Christopher, Thank you for the positive review. We hope to see you again im your future travels. Sincerely, Denise ElyAssistant General Manager

2/10 - 너무 별로예요

Sloan

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Karly 님, 2024년 1월 12일
Sloan,Thank you for leaving a review.

10/10 - 훌륭해요

??

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Thank you for taking to complete our online survey.

8/10 - 좋아요

Christopher

2024년 1월에 1박 숙박함
답변 제공: Denise 님, 2024년 1월 8일
THANK YOU FOR THE REVIEW. HOPE TO SEE YOU AGAIN SOON.

8/10 - 좋아요

Christopher

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
No elevator while being on the 4th floor, roaches, no breakfast for this side of the hotel. Lobby computers don't work. Other than that the staff is amazing!!! Very cool people. Accommodate you as best as possible. Seriously they are great!
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Thank you for taking the time to complete our online survey. We are working hard to better improve our property and hope to properly host you again in the future.

2/10 - 너무 별로예요

Aissa

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I checked in to the Econo headed to my room. The moment I sat on the bed I saw a cockroach run across the floor before noticing a dead one in the middle of the room. I called the front desk and they were nice to assist. Before heading down we used the bathroom where two small roaches came from the tub before a huge roach ran into a whole in the corner of the wall. I left the property and had to find another place to stay.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Thank you for taking the time to complete this survey. We are working hard to better improve our property and hope to better host you again in the future.

10/10 - 훌륭해요

Christopher

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Thank you for completing our online survey.

2/10 - 너무 별로예요

Javier

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not one good thing to mention.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Thank you for taking the time to complete our online survey. We appreciate you feedback. we are working hard to better improver our property and hope to properly host you again in the future.

2/10 - 너무 별로예요

Franklin

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Thank you for taking the time to complete our online survey. we appreciate your business.

10/10 - 훌륭해요

Aaron Michael

답변 제공: Denise - Assistant General Manager 님, 2024년 2월 8일
Dear Aaron,Thank you for the good review. We hope to see you again soon.

10/10 - 훌륭해요

Christopher

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Karly 님, 2024년 2월 2일
Christopher,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 - 훌륭해요

Christopher

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Karly 님, 2024년 2월 2일
Christopher,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

2/10 - 너무 별로예요

Edwin

출장 여행
We found 4 ticks on the bed that came out. Never again
2023년 12월에 3박 숙박함
답변 제공: Denise - Assistant General Manager 님, 2024년 1월 2일
Dear Edwin, I'm sorry to hear that we did not meet your expectations while staying here. Thank you for sharing your feedback so that I can let our leadership team know about the pest control, so this does not happen again in the future.

8/10 - 좋아요

Kelly

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 4박 숙박함
답변 제공: Denise - Assistant General Manager 님, 2024년 1월 2일
Dear Kelly,Thank you for the review. Look forward to having as our guest in the future,

2/10 - 너무 별로예요

Korbi

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Don’t book a room with this hotel they lie about there princess and can rope you into a situation where you will have to wait a week for a refund AT BEST. Don’t expect any human emotion other than annoyance from the desk girl with colored hair and face piercings. She is cute but don’t judge a book by its cover she doesn’t care.
2023년 12월에 1박 숙박함
답변 제공: Denise - Assistant General Manager 님, 2024년 1월 2일
Dear KorbiI'm sorry to hear that we did not meet your expectations while staying here. Thank you for sharing your feedback so that I can pass this along to our leadership team. For future reference. you could have a cash deposit on your reservation and at checkout it is released back to you faster than if you were to put a debit or credit card on file. So, we do have options for you. If you have not received your deposit, feel free to reach out to management.

2/10 - 너무 별로예요

Lisa

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Roaches bedbugs reeked of smoke, heat didn’t work outter doors did not lock propped open mud on beds shower drains clogged
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
On behalf of our entire team I would like to apologize for failing to meet your expectations. We are working hard to better improve our property and hope to properly host you again in the future

2/10 - 너무 별로예요

William

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 21일
I am sorry things did not so as expected. We are working hard to better improve our property and hope to properly host you again in the future.

8/10 - 좋아요

Muhammad

2023년 12월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 20일
Dear Muhammad,Thank you for the review. We hope to see you back soon.

2/10 - 너무 별로예요

Kenneth

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This place was super dirty there were roaches in the room the elevator didn't work
2023년 12월에 3박 숙박함
답변 제공: Management 님, 2023년 12월 20일
Dear Kenneth,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

4/10 - 별로예요

Roberto

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Basically it was 2 hotels in one building, the condition of the property wasn’t great. There was a funny smell as soon as you come into the building, I had to troubleshoot the cable. The doo unlocked but I had to ram the door with my shoulder just to get it open. The beds were like sleeping on stone. The only bright spot was the staff they were all very friendly and helpful.
2023년 12월에 2박 숙박함
답변 제공: Management 님, 2023년 12월 20일
Dear Roberto,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

2/10 - 너무 별로예요

Trey

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 17일
Thank you for staying with us!

2/10 - 너무 별로예요

John

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 17일
Thank you for staying with us!

8/10 - 좋아요

Madison

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 15일
Madison,Thank you for the review. We hope to see you back soon!

2/10 - 너무 별로예요

Michael

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 7일
Thank you for your feedback. We hope to see you back soon!

2/10 - 너무 별로예요

Courtney

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible!
Be warned, you get what you pay for. First impression when you walk into the building is that it has a stale/musty smell. The elevator sounded like it was going to just snap and fall the ground. When walking into the room, the stale smell was still there, we got a king bed, for 2 people. Only 3 pillows and they were the worst pillows ever. The bed felt like you were sleeping on bricks. The carpet constantly felts damp. The bed linen smelled stale, like the rooms hasn't been opened in months, the bathroom was extremely small but that's not what bothered us. The celling was literally peeling off, the wall paper was peeling as well. Even the shower was peeling. The shower head was dripping the whole time and that splattered onto the toilet, there was no extra toilet paper anywhere, we had to go buy our own. We even found ROACHES! They have signs posted saying that cleaning services are upon request, nope! They just go on in and clean up without a request, and STILL didnt replace the toilet paper. Overall, I get it. You get what you pay for, but I have experienced a cheaper place that was nicer than that hotel!
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 7일
On behalf of our entire team I would like to apologize for failing to meet your expectations. I have shared your feedback with our housekeeping department to better our service. we hope to properly host you again in the future.

2/10 - 너무 별로예요

Deena

좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was not impressed with the fact that I had trouble locating to hotel. After locating it and getting into my room, I discovered that there werea variety of bugs, one of which looked like a cockroach. After my 2nd night, I discovered a few bug bites on my hands, face and thighs. About the same time, there was a major altercation between 2 or 3 guests, right outside my door with shouting, cusing, pushing and shoving. On person was pushed into my door. This was very disturbing. Lastly, i made multiplexattemps to speak with management to extend my stay (not necessarily in the same room), and there was no response from anyone from 8:30 am until about 6pm. Needless to say, it was a very disappointing experience.
2023년 11월에 3박 숙박함
답변 제공: Management 님, 2023년 12월 1일
Deena,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken. We hope to see you again.

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff and clean rooms
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 1일
Laura,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

4/10 - 별로예요

Edward

단체 여행
Don’t know about other properties. Smallest bathroom in the world. Pillows were awful. You get what you pay for.
2023년 11월에 2박 숙박함
답변 제공: Management 님, 2023년 12월 1일
Edward,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff nice and clean
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 1일
Laura,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

4/10 - 별로예요

Artis

단체 여행, 출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was dirty and smells moldy. The tolet ran all night and kids and dogs running down the hallways. In the room the stucco was falling off the walls. Disappointed because it was nothing like the info on the page.
2023년 11월에 2박 숙박함
답변 제공: Management 님, 2023년 12월 1일
Artis,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken. We hope to see you again.

10/10 - 훌륭해요

Laura

2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 17일
Thank you for staying with us!

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 22일
Thank you, Laura, for the 10/10 review! We hope to see you back soon.

10/10 - 훌륭해요

gene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 22일
Gene,Thank you for the review.

2/10 - 너무 별로예요

Junior

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Roaches everywhere Do not come.
This place needs to be torn down. Cockroaches are absolutely everywhere. As soon as I opened my room door they scattered. I rather sleep in my car. Do not come here. The front desk pair are the only good thing about this place. They are helpful and kind. I can’t blame the housekeeping I’m sure they do the best they can but this place is too far gone.
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 22일
Thank you, Junior, for the review. Please know we are working hard to get the hotel in better shape. We hope to see you back.

2/10 - 너무 별로예요

Yolanda

2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 15일
Yolanda,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

2/10 - 너무 별로예요

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가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Management 님, 2023년 11월 22일
Thank you.