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엠버시 스위트 바이 힐튼 털사 I-44 여행 후기

3.5 out of 5
엠버시 스위트 바이 힐튼 털사 I-44
3332 S 79th East Ave, Tulsa, OK

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1004개 이용 후기 중 393개" "
평점 8 - 좋아요. 1004개 이용 후기 중 245개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 159개" "
평점 4 - 별로예요. 1004개 이용 후기 중 107개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 100개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

2/10 - 너무 별로예요

Jared

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
No one told me there was going to be construction and the pools were going to be closed and I brought my kids to go swimming in particular. Also it was hot and noisy and dirty everywhere.
2024년 3월에 1박 숙박함
답변 제공: Darshan 님, 2024년 3월 22일
Dear Jared, We apologize for the disappointing experience you had during your recent stay with us. We regret any inconvenience caused by the ongoing construction and the closure of the pools, especially since you were looking forward to swimming with your family. Additionally, we apologize for the discomfort caused by the heat, noise, and cleanliness issues. Your feedback is essential, and we'll use it to improve our communication and service. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.

6/10 - 괜찮아요

jennifer

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was extremely great. Very prompt when calling the desk and asking for supplies.I do wish i would've known it was under construction and that the pool wasnt open when i was booking. We didnt have heat in the room for both nights, the tv wasnt connecting to internet, had trouble with hot water our last morning. Breakfast was a little on the cooler side. Wish it wouldve been hot.
2024년 3월에 2박 숙박함
답변 제공: Darshan 님, 2024년 3월 20일
Dear Jennifer, Thank you for sharing your feedback with us. We're delighted to hear that you found our staff to be extremely helpful and prompt in addressing your needs. However, we apologize for any inconvenience caused by the ongoing construction and the issues you encountered with the room amenities, including the lack of heat, TV connectivity, hot water, and temperature of the breakfast. Your comments are invaluable, and we'll address them internally to ensure improvements. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfactory experience in the future.

2/10 - 너무 별로예요

Jana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
They’re under construction right now and my kids were not able to swim which was one of the main reason we wanted to stay. Also we were woken up at 8 in the morning to men drilling and hammering. Also we had trouble with getting hot water. It definitely wasn’t an amazing experience.
2024년 3월에 1박 숙박함
답변 제공: Darshan 님, 2024년 3월 20일
Dear Jana, We sincerely apologize for the inconvenience caused by our ongoing renovations during your stay. We understand the disappointment regarding the unavailability of the pool and the disturbance caused by the construction noise. Additionally, we regret the trouble you experienced with getting hot water. Your feedback is important to us, and we'll use it to make necessary improvements. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable experience in the future.

2/10 - 너무 별로예요

Jennifer

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Darshan 님, 2024년 3월 20일
Dear Jennifer, We're deeply sorry to hear about your experience. Your feedback is invaluable, and we apologize for any shortcomings during your stay. We're committed to improving and hope to have the chance to provide you with a better experience in the future.

10/10 - 훌륭해요

Bart

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great service at the front desk. Fast and courteous.
2024년 3월에 1박 숙박함
답변 제공: Darshan 님, 2024년 3월 13일
Dear Bart, Thank you for your perfect rating and positive feedback! We're delighted to hear that you had an excellent experience with us, and that you found our cleanliness, staff service, and property conditions to your satisfaction. We'll be sure to pass along your compliments to our front desk team. We look forward to welcoming you back for another fantastic stay at Embassy Suites Tulsa.

10/10 - 훌륭해요

Quinn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Darshan 님, 2024년 2월 29일
Dear Quinn, Thank you for your perfect rating and positive feedback! We're thrilled to hear that you had an excellent stay with us and appreciated our cleanliness, staff, and property conditions. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic experience at Embassy Suites Tulsa.

4/10 - 별로예요

Holly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Our reservation had been cancelled when we arrived to check in. The room was outdated, but looks like the property is undergoing some renovation. The room never got to a desirable temperature. We ran the AC constantly, but stayed warm the entire stay.
2024년 2월에 1박 숙박함
답변 제공: Darshan 님, 2024년 2월 29일
Dear Holly, Thank you for sharing your feedback with us. We're glad to hear that you found our cleanliness, staff, service, and amenities satisfactory. However, we apologize for the inconvenience caused by the reservation issue and the discomfort with the room temperature. Your comments are valuable, and we'll address them internally to ensure improvements. We appreciate your understanding and hope to welcome you back for a more enjoyable experience in the future.

2/10 - 너무 별로예요

Kayla

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay here was absolutely terrible. It’s clean, that’s the only good thing I can say… the pool is closed. Construction noise was not concealed as advertised at all. Vending and ice machine is hard to find.. they make you pay to park in the parking lot even as a guest. It’s supposed to be for extra security but the guard was never seen outside the hotel. It was loud, we were woke up by construction between 7-8am.
2024년 2월에 1박 숙박함
답변 제공: Darshan 님, 2024년 2월 29일
Dear Kayla, We apologize for the challenges you faced during your stay. While we're glad you found our cleanliness satisfactory, we regret the disappointment with the pool closure, construction noise, and difficulty finding amenities. Your feedback is important, and we'll address these issues. We appreciate your understanding and hope to welcome you back for a better experience.

2/10 - 너무 별로예요

Jennifer

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Darshan 님, 2024년 2월 29일
Dear Jennifer, We're truly sorry to hear about your unsatisfactory experience. Your feedback is crucial, and we take it seriously. If there are specific details you'd like to share or if there's anything we can do to address your concerns, please reach out to us directly. We value your feedback and hope for the opportunity to make amends.

4/10 - 별로예요

Clyde

가족 여행
The property is adjacent to the freeway. Because of that the bedroom experiences non stop droning of freeway noise. We choose the from furtherest from the freeway and still very loud ambient noise. No ice or vending machine available on the floor had to go to 3 floors to find an ice machine that was operable. There were no vending machines on any of the 3 floor i checked While I understand that they are upgrading the property it is disappointing that there was no mention of this when booking. Also perhaps a discounted rate should have been extended? I have a second 2 night stay booked for May 2024. I’m looking for a better place to stay at this point
2024년 2월에 1박 숙박함
답변 제공: Darshan 님, 2024년 2월 16일
Dear Clyde, We sincerely apologize for the inconvenience you experienced during your recent stay with us. We understand the frustration caused by the freeway noise and the lack of amenities such as ice and vending machines. Your feedback regarding the upgrade and the absence of information about it during booking is duly noted, and we will work on improving our communication in this regard.We regret that your stay fell short of expectations, and we apologize for any inconvenience caused. We value your loyalty and hope to have the opportunity to regain your trust on your upcoming stay in May. Please feel free to reach out to us directly if there's anything we can do to make your future stay more enjoyable.

2/10 - 너무 별로예요

becky

별로예요: 청결 상태, 숙박 시설 상태 및 시설
No ac in our unit...pool was out of service..toilet wasnt working right..step on a nail from thresh hold being removed from bathroom and kitchen area...
2024년 2월에 2박 숙박함
답변 제공: Darshan 님, 2024년 2월 9일
Dear Becky, We are deeply sorry for the subpar experience you encountered during your recent stay with us. Your dissatisfaction with the cleanliness and property conditions is unacceptable, and we apologize for the inconvenience caused by the lack of AC, pool closure, toilet issues, and safety concerns. Your feedback is invaluable, and we will address these issues promptly to ensure they are resolved for future guests. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust on your next visit.

10/10 - 훌륭해요

JENNIFER

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk very helpful and friendly!
2024년 1월에 2박 숙박함
답변 제공: Darshan 님, 2024년 2월 9일
Dear JENNIFER, Thank you for your fantastic review! We're delighted that you had an excellent stay with us at Embassy Suites Tulsa and found our hotel to be clean, with attentive staff, top-notch amenities, and well-maintained facilities. Your praise for our friendly and helpful front desk team means the world to us. We can't wait to have you back for another wonderful experience at Embassy Suites Tulsa.

8/10 - 좋아요

Jerold

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
it was ok construction!! heater run all night!room was cold
2024년 1월에 1박 숙박함
답변 제공: Darshan 님, 2024년 2월 1일
Dear Jerold,Thank you for your feedback following your recent stay. We're pleased to hear you appreciated our cleanliness, staff, and property conditions. We apologize for any inconvenience caused by the ongoing construction and the issues with the heater. Your comments are valuable, and we'll address these concerns to ensure a more comfortable experience for our guests. We appreciate your understanding and hope to welcome you back for an improved stay.

6/10 - 괜찮아요

Rachel

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We were not aware that the pool area was closed, We picked this hotel so the kids could relax in the pool before heading to our event tomorrow. Also was notified of the construction inside the hotel either before booking. Disappointing!
2024년 1월에 1박 숙박함
답변 제공: Darshan 님, 2024년 1월 29일
Dear Rachel,Thank you for sharing your feedback. We apologize for the inconvenience regarding the pool closure and lack of information about construction. We appreciate your understanding and are actively working to address these concerns. If you have further comments or if there's anything we can do to enhance your experience in the future, please let us know.

6/10 - 괜찮아요

Brent

We checked in and they put us in a room that was under construction so we had to go back down and switch rooms. Asked for extra bedding and it was never brought to us.
2024년 1월에 2박 숙박함
답변 제공: Darshan 님, 2024년 1월 18일
Dear Brent,Thank you for sharing your experience, and we sincerely apologize for the inconvenience you encountered during your stay. We're actively addressing the room assignment and service lapse. Your feedback is invaluable. Please contact us directly for any further discussion. We would love the opportunity to address your concerns personally and ensure your next stay with us exceeds expectations.

8/10 - 좋아요

Felipe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Darshan 님, 2024년 1월 13일
Dear Felipe,Thank you for choosing Embassy Suites Tulsa and for your positive 4-star rating. We're delighted to have contributed to your enjoyable stay.

6/10 - 괜찮아요

Dumbi

2023년 12월에 1박 숙박함
답변 제공: Darshan 님, 2024년 1월 13일
Dear Dumbi,Thank you for sharing your rating. We appreciate your feedback.

6/10 - 괜찮아요

Jennifer

좋아요: 청결 상태, 객실의 편안함
Not impressed
Lobby was closed due to construction which hurt the meeting we had with friends, room wasnt as nice as previous embassy suites, had small refrigerator no table, fewer amenties. Breakfast was still really good. Housekeeping came to our room at 9am knocking on door like there was a emergency to see if we were gone which was really irritating.
2023년 12월에 1박 숙박함
답변 제공: Lizz 님, 2023년 12월 29일
Thank you for taking time to complete our survey. Here at Embassy Suites Tulsa, we strive to give our guests the best experience possible. We are disappointed that you experienced the worst state of this classic hotel. The deficiencies stated have been noted for our staff and Engineering dept. We apologize for any inconveniences this may have caused. We hope you will give us another opportunity to show our hospitality and improvements in the hotel.

6/10 - 괜찮아요

Emily

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Lizz 님, 2023년 12월 29일
Thank you for taking time to give us a rating. Here at Embassy Suites Tulsa, we strive to give our guests the best experience possible. We are disappointed that we did not meet that expectation with your stay. We have started renovations soon! We thank you for staying with us and look forward to seeing you again in the future!

10/10 - 훌륭해요

Janet

2023년 12월에 1박 숙박함
답변 제공: Lizz 님, 2023년 12월 19일
Thank you for taking time to give us a rating. Here at Embassy Suites Tulsa, we strive to give our guests the best experience possible. We are pleased to hear that we achieved that for your stay with us. We thank you for staying with us and look forward to seeing you again in the future!

10/10 - 훌륭해요

Hollie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Goodnight!
All was exactly how it should be!
2023년 12월에 1박 숙박함
답변 제공: Lizz 님, 2023년 12월 11일
Thank you for taking time to give us a rating. Here at Embassy Suites Tulsa, we strive to give our guests the best experience possible. We are pleased to hear that we achieved that for your stay with us. We thank you for staying with us and look forward to seeing you again in the future!

10/10 - 훌륭해요

Romania

2023년 12월에 1박 숙박함
답변 제공: Lizz 님, 2023년 12월 11일
Thank you for taking time to give us a rating. Here at Embassy Suites Tulsa, we strive to give our guests the best experience possible. We are pleased to hear that we achieved that for your stay with us. We thank you for staying with us and look forward to seeing you again in the future!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Under construction
Hotel is under construction. Expect noise. Good location, close to restaurants and easy access to high ways.
2023년 10월에 1박 숙박함
답변 제공: Lizz 님, 2023년 11월 6일
Thank you for taking time to complete our survey. Here at Embassy Suites Tulsa, we strive to give our guests the best experience possible. We are disappointed that you experienced the worst state of this classic hotel. Fortunately, we have new owners, and they are dedicated to bringing this hotel back to its greatness. All Websites has the Renovation notices on them letting the customer know of the construction prior to booking. We are estimated to be completed with the renovations by March of 2024. We hope you will give us another opportunity and come back once everything is completed. Thank you again for staying with us!

2/10 - 너무 별로예요

Jill

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is under total remodel construction. Thousands of yards of dirty, dusty plastic hanging everywhere. Drills, hammers start at 7:00am till 7:00pm. We were never notified when making a week long reservation at this hotel. There is nothing posted on there website or on Expedia. Horrible experience!!
2023년 10월에 8박 숙박함
답변 제공: Lizz 님, 2023년 10월 27일
Thank you for taking time to complete our survey. Here at Embassy Suites Tulsa, we strive to give our guests the best experience possible. We are disappointed that you experienced the worst state of this classic hotel. All Websites including Expedia has the Renovation notices on them letting the customer know of the construction prior to booking. Thank you again for your feedback and we hope you will consider staying with us again.

10/10 - 훌륭해요

Harlisha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Lizz 님, 2023년 10월 16일
Thank you for taking time to give us a rating. Here at Embassy Suites Tulsa, we strive to give our guests the best experience possible. We are pleased to hear that we achieved that for your stay with us. We thank you for staying with us and look forward to seeing you again in the future!

10/10 - 훌륭해요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lots of Construction…Still a Good Stay
There’s a lot of construction going on inside and outside the hotel. This wasn’t an issue for us as we were only staying one night just to catch a flight the next day. Breakfast was good and employees were very pleasant and friendly. Overall a good stay.
2023년 9월에 1박 숙박함
답변 제공: Lizz 님, 2023년 10월 2일
Thank you for leaving us a review. We thank you for staying and are pleased to hear the staff made it a better stay. we hope to welcome you back in the future when all our rooms are completed.

8/10 - 좋아요

Kevin

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Lizz 님, 2023년 10월 2일
Thank you for taking the time to give us a rating. we hope to welcome you back in the future.

6/10 - 괜찮아요

Michelle 님, Saginaw

단체 여행, 아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 편의 시설/서비스
The construction started early right above my bed, i was awoke to that..drilling and pounding. And there was an awful smell in the room like dead mice or animals.
2023년 9월에 2박 숙박함
답변 제공: Lizz 님, 2023년 9월 26일
We are disappointed that you experienced the worst state of this classic hotel. Fortunately, we have started remodelling. The deficiencies stated have been noted for our staff and Engineering dept. We apologize for any inconveniences this may have caused. We hope you will give us another opportunity to show our hospitality and improvements in the hotel.

8/10 - 좋아요

jeffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Lizz 님, 2023년 9월 26일
Thank you for taking time to give us a rating. Here at Embassy Suites Tulsa, we strive to give our guests the best experience possible. We are pleased to hear that we achieved that for your stay with us. We thank you for staying with us and look forward to seeing you again in the future!

10/10 - 훌륭해요

Kelly

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Lizz 님, 2023년 9월 18일
Thank you for taking time to give us a rating. Here at Embassy Suites Tulsa, we strive to give our guests the best experience possible. We are pleased to hear that we achieved that for your stay with us. We thank you for staying with us and look forward to seeing you again in the future!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff was awesome, just don't look at the construction going on
2023년 8월에 1박 숙박함
답변 제공: Lizz 님, 2023년 8월 28일
Thank you for taking time to give us a rating. Here at Embassy Suites Tulsa, we strive to give our guests the best experience possible. We are pleased to hear that we achieved that for your stay with us. We thank you for staying with us and look forward to seeing you again in the future!

2/10 - 너무 별로예요

Nathan

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Lizz 님, 2023년 9월 18일
Thank you for taking time to complete our survey. Here at Embassy Suites Tulsa, we strive to give our guests the best experience possible. We are disappointed that we did not meet that expectation with your stay. We hope you will give us another opportunity to show our hospitality and improvements in guest experience.

8/10 - 좋아요

Pamela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Updating
This hotel is under construction no hot water!! Great pool hours! Adult swim at night! Hot tub is nice and hot. Though the jets are just loud bubbles. Good to soak though. Sheet and towels were good quality. Clean room! Breakfast was nice. Cooks there for omelets!
2023년 5월에 1박 숙박함
답변 제공: Lizz 님, 2023년 8월 26일
Thank you for taking the time to leave us a review. We are disappointed that you experienced the worst state of this classic hotel. The deficiencies stated have been noted for our staff and Engineering dept. We apologize for any inconveniences this may have caused. We hope you will give us another opportunity to show our hospitality and improvements in the hotel.

2/10 - 너무 별로예요

Holly

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Lizz 님, 2023년 8월 22일
Thank you for taking time to complete our survey. Here at Embassy Suites Tulsa, we strive to give our guests the best experience possible. We are disappointed that we did not meet that expectation with your stay. We hope you will give us another opportunity to show our hospitality and improvements in guest experience.

4/10 - 별로예요

Faye

가족 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스
The room we secured online was. Or available. Was lied to by staff. Staff was rude. It’s under construction and that would be nice know ahead of time.
2023년 8월에 1박 숙박함
답변 제공: Lizz 님, 2023년 8월 22일
We are disappointed that you experienced the worst state of this classic hotel. Fortunately, we have started remodelling. The deficiencies stated have been noted for our staff and Engineering dept. We apologize for any inconveniences this may have caused. This is not typical of our hotel and staff; we are looking into this matter. Thank you again for your feedback and we hope you will consider staying with us again.

4/10 - 별로예요

Michael

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very dirty. The room was dirty, the hotel was dirty. It was very humid and the staff was rough. Not a good visit.
2023년 8월에 1박 숙박함
답변 제공: Lizz 님, 2023년 8월 18일
Thank you for taking time to complete our survey. Here at Embassy Suites Tulsa, we strive to give our guests the best experience possible. We are disappointed that we did not meet that expectation with your stay. We apologize for the situation that occurred. This is not typical of our hotel and staff; we are looking into this matter. Thank you again for your feedback and we hope you will consider staying with us again.

10/10 - 훌륭해요

jill

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property was under construction during our stay but we didn’t hear any noise, the staff was awesome and breakfast was delicious.
2023년 8월에 1박 숙박함
답변 제공: Lizz 님, 2023년 8월 16일
Thank you for taking time to give us a rating. Here at Embassy Suites Tulsa, we strive to give our guests the best experience possible. We are pleased to hear that we achieved that for your stay with us. We thank you for staying with us and look forward to seeing you again in the future!

2/10 - 너무 별로예요

Sumer

2023년 8월에 1박 숙박함
답변 제공: Lizz 님, 2023년 8월 9일
Thank you for taking time to complete our survey. Here at Embassy Suites Tulsa, we strive to give our guests the best experience possible. We are disappointed that we did not meet that expectation with your stay. We hope you will give us another opportunity to show our hospitality and improvements in guest experience.

8/10 - 좋아요

Amanda

가족 여행
좋아요: 편의 시설/서비스
2023년 8월에 1박 숙박함
답변 제공: Lizz 님, 2023년 8월 8일
Thank you for taking time to complete our survey. Here at Embassy Suites Tulsa, we strive to give our guests the best experience possible. We are disappointed that we did not meet that expectation with your stay. We hope you will give us another opportunity to show our hospitality and improvements in guest experience.

4/10 - 별로예요

Kyle

별로예요: 청결 상태, 숙박 시설 상태 및 시설
A/C was not cold, one sink filled with water while running the other, carpets need to be cleaned
2023년 7월에 1박 숙박함
답변 제공: Lizz 님, 2023년 8월 1일
We are disappointed that you experienced the worst state of this classic hotel. Fortunately, we have new owners, and they are starting a remodel immediately. The deficiencies stated have been noted for our staff and Engineering dept. Fortunately, we have new owners, and they have started a remodelling immediately. They project it to be completed by next summer. We hope you will give us another opportunity to show our hospitality and improvements in the hotel.

2/10 - 너무 별로예요

Shelby

연인과의 여행, 아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Both TVs didn’t work. We called front desk & someone came 20 mins after. He stayed in the room for 45-60 mins then left saying he’d be right back & had to go program remotes. Came back over 45 mins later. TVs still weren’t working. He stayed another 30-45 mins then said he would be right back. Came back over an hour later. This went on for a total of 5 trips & still did not work & he didn’t return after the last visit. He said he couldn’t figure it out & only had espn but would go downstairs to get it fixed & never returned. The construction inside was so loud. I understand having construction but definitely did not realize it was the entire hotel. Will not stay here again.
2023년 7월에 1박 숙박함
답변 제공: Lizz 님, 2023년 7월 21일
Thank you for taking time to complete our survey. Here at Embassy Suites Tulsa, we strive to give our guests the best experience possible. We are disappointed that you experienced the worst state of this classic hotel. The deficiencies stated have been noted for our staff and Engineering dept. Fortunately, we have new owners, and they are starting a remodel immediately. They project it to be completed by next summer. We hope you will give us another opportunity to show our hospitality and improvements in the hotel.

10/10 - 훌륭해요

Thel

2023년 7월에 1박 숙박함
답변 제공: DEEDEE 님, 2023년 7월 17일
Thank you for taking time to give us a rating. Here at Embassy Suites Tulsa, we strive to give our guests the best experience possible. We are pleased to hear that we achieved that for your stay with us. We thank you for staying with us and look forward to seeing you again in the future!

6/10 - 괜찮아요

Meia

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The staff and service was fine. This Embassy did not meet my expectations compared to other Embassy hotels I have stayed at, this one was the worst. This was by far the oldest one with green carpets and outdated fixtures and appliances. Fine for one night stay but would have been a lot more disappointed if it was longer. Surprised the price was at what it was for such an old outdated hotel that was “under renovation”. The breakfast area was under renovation so it was not available which led to a very small dining area. The only hot item was omelettes! I’m used to the awesome abundant hot breakfast at embassy hotels so was let down by that. The pool was small. To top it all of we had to pay $5 to park on a normal surface lot. Not at all pleased with that. Will not be staying here again unless I see that the renovations are done and I do not recommend anyone stay here for the time being…
2023년 7월에 1박 숙박함
답변 제공: Lizz 님, 2023년 7월 5일
Thank you for taking time to complete our survey. Here at Embassy Suites Tulsa, we strive to give our guests the best experience possible. We are disappointed that you experienced the worst state of this classic hotel. Fortunately, we have new owners, and they are starting a remodel immediately. They project it to be completed by next summer. We hope you will give us another opportunity to show our hospitality and improvements in the hotel.

6/10 - 괜찮아요

Nate

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Questionable
My stay I thought we be very welcoming and easy but it wasnt. I called 4 different times to ensure that I was still checking in as we traveled in from out of town for a family gathering. When i checked in took 20 minutes, even though i had a reservation, the hotel gave my original room away and then gave me a room that was conducive to my family size or sleeping arrangement and said we over booked by 4 dbls as if that was my problem. My AC unit didnt work and it was warm until 6am we slept on the covers. We had a really late check in and upon check out asked if the kids just jump in the pool for a couple minutes before we got on the road and was told no (this is the time we check the chlorine) why lie just say no. We had to pay for parking, and as leaving they say thanks for being a Hilton Member, you would think a family that pays over 5k a year and also a timeshare holder in Hilton would get a little better experience. The best thing about the hotel is the breakfast staff, friendly and good food. But the giving away the room, no AC, and wouldnt let the kids get a jump in the pool on the way out was pretty trash.
2023년 7월에 1박 숙박함
답변 제공: Lizz 님, 2023년 7월 5일
Thank you for taking time to complete our survey. Here at Embassy Suites Tulsa, we strive to give our guests the best experience possible. We are disappointed that you experienced the worst state of this classic hotel. Fortunately, we have new owners, and they are starting a remodel immediately. They project it to be completed by next summer. We hope you will give us another opportunity to show our hospitality and improvements in the hotel.

2/10 - 너무 별로예요

Serita

2023년 6월에 2박 숙박함
답변 제공: DEEDEE 님, 2023년 7월 17일
Thank you for taking time to complete our survey. Here at Embassy Suites Tulsa, we strive to give our guests the best experience possible. We are disappointed that we did not meet that expectation with your stay. We hope you will give us another opportunity to show our hospitality and improvements in guest experience

2/10 - 너무 별로예요

Shane

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: DEEDEE 님, 2023년 7월 17일
Thank you for taking time to complete our survey. Here at Embassy Suites Tulsa, we strive to give our guests the best experience possible. We are disappointed that we did not meet that expectation with your stay. We hope you will give us another opportunity to show our hospitality and improvements in guest experience

10/10 - 훌륭해요

Sherry

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Breakfast buffet was very good. A wide variety of options. The made-to-order omelet chef - he was amazing and great food
2023년 6월에 2박 숙박함
답변 제공: Lizz 님, 2023년 6월 7일
Thank you for taking time to give us a rating. Here at Embassy Suites Tulsa, we strive to give our guests the best experience possible. We are pleased to hear that we achieved that for your stay with us. We thank you for staying with us and look forward to seeing you again in the future!

6/10 - 괜찮아요

Clint

2023년 6월에 2박 숙박함
답변 제공: Lizz 님, 2023년 6월 7일
Thank you for taking time to give us a rating. Here at Embassy Suites Tulsa, we strive to give our guests the best experience possible. We are pleased to hear that we achieved that for your stay with us. We thank you for staying with us and look forward to seeing you again in the future!

10/10 - 훌륭해요

Clarice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Geat away
Great hotel and centrally located.
2023년 6월에 1박 숙박함
답변 제공: Lizz 님, 2023년 6월 5일
Thank you for taking time to give us a rating. Here at Embassy Suites Tulsa, we strive to give our guests the best experience possible. We are pleased to hear that we achieved that for your stay with us. We thank you for staying with us and look forward to seeing you again in the future!

2/10 - 너무 별로예요

Tanesha

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beware
The hotel was under construction and had no air conditioning. The rooms were not cleaned. They brought a box fan that didn’t help. We asked to be moved however they didn’t have any other rooms available. We booked 2 rooms north were horrible. I do not recommend this hotel until it’s finished with completion. The managers were not helpful. They did offer us a lower rate 20% however that seemed like an assault.
2023년 6월에 1박 숙박함
답변 제공: Lizz 님, 2023년 6월 5일
Thank you for taking time to complete our survey. Here at Embassy Suites Tulsa, we strive to give our guests the best experience possible. We are disappointed that you experienced the worst state of this classic hotel. Fortunately, we have new owners, and they are starting a remodel immediately. They project it to be completed by next summer. We hope you will give us another opportunity to show our hospitality and improvements in the hotel.