My stay I thought we be very welcoming and easy but it wasnt. I called 4 different times to ensure that I was still checking in as we traveled in from out of town for a family gathering. When i checked in took 20 minutes, even though i had a reservation, the hotel gave my original room away and then gave me a room that was conducive to my family size or sleeping arrangement and said we over booked by 4 dbls as if that was my problem. My AC unit didnt work and it was warm until 6am we slept on the covers. We had a really late check in and upon check out asked if the kids just jump in the pool for a couple minutes before we got on the road and was told no (this is the time we check the chlorine) why lie just say no. We had to pay for parking, and as leaving they say thanks for being a Hilton Member, you would think a family that pays over 5k a year and also a timeshare holder in Hilton would get a little better experience. The best thing about the hotel is the breakfast staff, friendly and good food. But the giving away the room, no AC, and wouldnt let the kids get a jump in the pool on the way out was pretty trash.