숙박 시설 내 편의 시설/서비스

스테이브리지 스위트 우드랜드 힐스, IHG 호텔 여행 후기

3 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 247개 이용 후기 중 144개" "
평점 8 - 좋아요. 247개 이용 후기 중 62개" "
평점 6 - 괜찮아요. 247개 이용 후기 중 16개" "
평점 4 - 별로예요. 247개 이용 후기 중 13개" "
평점 2 - 너무 별로예요. 247개 이용 후기 중 12개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

6/10 - 괜찮아요

Josh

좋아요: 직원 및 서비스
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Rhonda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good property, staff friendly and helpful. Good breakfast.
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 12일
Dear Rhonda,We are very grateful to hear that you enjoyed your stay with us at Staybridge Suites in Tulsa, and we look forward to the next opportunity to accommodate you!Sincerely,David CaddellGeneral Managergm.staybridgetulsa@gmail.com

10/10 - 훌륭해요

Fransisco

2024년 2월에 2박 숙박함

10/10 - 훌륭해요

FRANCISCO

단체 여행, 연인과의 여행, 출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 19일
Hello Francisco,We are very grateful to hear that you enjoyed your stay with us at Staybridge Suites in Tulsa! Our dedicated staff is committed to providing guests with the highest level of cleanliness and service, and we greatly appreciate hearing that our efforts resulted in your positive experience. We look forward to your next visit!Sincerely,David Caddellgm.staybridgetulsa@gmail.com

2/10 - 너무 별로예요

Penny

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
We are very grateful for your choice to stat with us, and disappointed to hear that we did not exceed your expectations for your guest experience. Our staff is dedicated to providing the highest level of service to our guests, and we would appreciate an opportunity to learn more about how we could have better impressed you during your stay.

10/10 - 훌륭해요

Harold

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room had the size and number of beds we needed. It was also very clean and roomy.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 27일
We are very grateful to learn that we were able to provide you with comfortable accommodations that fit your needs. Our staff works very hard to ensure that our guests receive the highest level of cleanliness and service for an exceptional experience. We look forward to your next visit!

2/10 - 너무 별로예요

Nathan

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not clean, very run down, broken television
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 21일
We greatly appreciate your choice to stay with us at Staybridge Suites in Tulsa, and we are also very sorry to hear that we did not have an opportunity to respond to your concerns during your stay. Please know that our staff is dedicated to providing the highest level of guest satisfaction. The TV's at our property are all operating, and usually concerns like this are resolved by replacing batteries in a remote control of resetting the signal. We are surprised to hear that you were not impressed by the cleanliness of our facility, and would be grateful for more detail of the areas that you found to be unsatisfactory. Our housekeeping staff is committed to providing our guests with the cleanest rooms and common areas, and we wish that we had known about your dissatisfaction with our service so that we would have had an opportunity to provide you with a different room or correct any other issues that resulted in this impression of our property.We will be grateful for an opportunity to better impress you with your next visit!

6/10 - 괜찮아요

Harley

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Room was small
답변 제공: Hotel Manager 님, 2023년 12월 17일
Thank you for the opportunity to accommodate you, and we are sorry to hear that the room that you selected did not provide enough space for your needs. We have a range of room types from studio suites, one-bedroom suites and two-bedroom suites available that we hope to provide for you during your next visit!

10/10 - 훌륭해요

Duane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very welcoming.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 31일
Dear Duane,Thank you very much for your choice to stay with us at Staybridge Suites in Tulsa, and we are very grateful that you experienced a positive experience during your stay with us. We look forward to your next visit!

2/10 - 너무 별로예요

Aaron

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The guest in the room directly above us had a dog that started barking at 6:00 AM I finally complained to the desk at 7:40 AM and was told there wasn’t much they could do. No refund was offered.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 11일
We are grateful for the opportunity to accommodate you. We are also sad that we were not notified of the disturbance from the upstairs guests in order to remedy the situation sooner. When you reported the complaint that the dog had been barking upstairs, we called the upstairs guest immediately to ask them to return. They had left their dog alone in the room, and they responded to calm down their dog within a half hour of us contacting them. Upon check out, you had mentioned that the problem had been resolved shortly after you reported the disturbance, so we are regretful that you were not pleased with our resolution to the problem. We will be grateful for an opportunity to accommodate you in the future.

10/10 - 훌륭해요

HaoQi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean rooms, super friendly staff, yummy breakfast!!
2023년 8월에 2박 숙박함
답변 제공: AGM 님, 2023년 11월 3일
We LOVE to see 5's! Thank you for taking the time to show us some love. See you next time!

2/10 - 너무 별로예요

James

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My family of six stayed at the hotel 3 nights in a two bedroom room. Inside the hotel is advertised as smoking free, however it smelt like cigarette smoke inside the room when we first arrived and every time we came back to the hotel, as if someone was smoking in our room while we were away. We opened the windows and that dispated the noxious cigarette smell so were able to sleep. We complained about the cigarette smell in our room which seemed to get worse every night. The staff gave us an air freshener and offered us a smaller room. They also stated we can't keep people from smoking. Additionally the bath tub had a crack in it. The carpeted floor in the living room area was bit damp. The towels and bedding were clean but the floors inside the room did not appear to be vacuumed well.
2023년 10월에 3박 숙박함
답변 제공: Cyndi W General Manager 님, 2023년 10월 9일
Dear James,Thank you for your feedback. Please accept my sincerest apologies for the inconveniences you suffered during your stay with us. Our hotel is completely nonsmoking, Unfortunately there are some people who just don't want to follow the rules. We hope you will come back and give us another chance when you are in the Claremore area.Sincerely

8/10 - 좋아요

katy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Cyndi W General Manager 님, 2023년 10월 9일
Thank you for your feedback. Sincerely,

6/10 - 괜찮아요

Antonio

2023년 8월에 7박 숙박함
답변 제공: Cyndi W General Manager 님, 2023년 9월 21일
Thank you for your feedback.Sincerely,

8/10 - 좋아요

Nick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Cyndi W General Manager 님, 2023년 8월 15일
Thank you for your feedback. We are so glad you enjoyed your stay with us. We look forward to seeing you again when you are in the Tulsa area.Sincerely,

4/10 - 별로예요

Michael

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Ceiling Damage
It was not a good stay. The ceiling paint was pealing in one area and there was water damage to another section.
Water damage/leakage
Pealed Paint
Water Damage on ceiling
2023년 7월에 1박 숙박함
답변 제공: Cyndi W General Manager 님, 2023년 7월 25일
Thank you for your feedback. We will look into this immediately.Sincerely,

4/10 - 별로예요

Stace

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Not for the handicapped.
I’m currently using crutches or a walker while recovering from surgery. There is no covered pull through entrance for this hotel. I booked a one bedroom suite. None of the pictures on the website are remotely similar to the bathroom in our suite. The bathroom door cleared the toilet by not more than an inch. No way I could get in the bathroom with the walker and trying to get in with crutches was near impossible. The toilet was very low. So painful for me to get up from without the aid of my walker or crutches. The second day of our stay they tried to give our room to someone else saying that we weren’t in their system. They had cancelled our room keys and didn’t tell us so I was locked out of the room with my walker waiting for my husband to go get new keys made. The couch was worn and difficult to get up from. The shower had a slow drain and the bathroom fan didn’t work. The only bright spot was the staff. They were very nice. The maintenance man was able to fix the drain and replaced the fan. We did not stay the second night. I would not stay again at this or any other Staybridge. I regret using my rewards on this stay.
2023년 7월에 2박 숙박함
답변 제공: Cyndi W General Manager 님, 2023년 7월 24일
Thank you for taking the time to share your feedback. Please accept my apologies for the inconveniences you suffered during your stay. We do hope you will come back and give us another chance when you are in the Tulsa area.Sincerely,

2/10 - 너무 별로예요

Felicia

2023년 7월에 3박 숙박함
답변 제공: AGM 님, 2023년 8월 11일
So Sorry to see this 1/5. Thank you for taking the time to rate your stay.

10/10 - 훌륭해요

Carla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was good the only thing is the sleeper sofa wasn’t in very good condition. Mattress and cushions were torn and wore out. So if you are going to need to use it I would suggest to get the three bed option. I would stay here again.
2023년 6월에 1박 숙박함
답변 제공: Cyndi W General Manager 님, 2023년 6월 30일
Dear Carla,Thank you for your feedback. We are so glad you enjoyed your stay with us. As for the sleeper sofa, we are getting ready to replace everything in the hotel. We hope you will come see us again and check out our refurbishment.Sincerely,

8/10 - 좋아요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Nice property. Elevators are starting to look a little shabby and dated. Clean rooms and a well kept property. Tiny towels for the pool result in each guest needing 2 to 3 small towels to do the job of a proper sized pool towel resulting in no towels available later in the day. Rooms are large and the kitchenette is great. Fitness center is 3/10 as far as equipment and it’s so hot it feels like a sauna in there.
2023년 6월에 2박 숙박함
답변 제공: Cyndi W General Manager 님, 2023년 6월 27일
Dear James,Thank you for your feedback. We appreciate your input. We are going to be going through a full remodel in the next month so all issues will be resolved. We hope you will come back and see us again when you are in the Tulsa area.Sincerely,

10/10 - 훌륭해요

Charles

2023년 6월에 7박 숙박함
답변 제공: Cyndi W General Manager 님, 2023년 7월 24일
Thank you for your kind feedback. We are so glad you enjoyed your stay with us. We look forward to seeing you again when you are in the Tulsa area.Sincerely,

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스
2023년 6월에 1박 숙박함
답변 제공: Cyndi W General Manager 님, 2023년 6월 26일
Thank you for your feedback. We are glad you enjoyed your stay with us!!! We hope you come back and see us again when you are in the Tulsa area.Sincerely

10/10 - 훌륭해요

Louie Ramond

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2023년 6월에 2박 숙박함
답변 제공: Cyndi W General Manager 님, 2023년 6월 14일
Dear Mr. Ramond,Thank you for the STARS!!! We are so glad you enjoyed your stay with us. We hope to see you again when you are in the Tulsa area.Sincerely

4/10 - 별로예요

Joshua

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Of course the pictures were totally off on this one. Rooms were very outdated. I have four kids and we felt unsafe the whole time we were there. They also wanted to charge us a different price than what was on the receipt. I was not happy with this place. We will not be going back.
2023년 6월에 4박 숙박함
답변 제공: Cyndi W General Manager 님, 2023년 6월 12일
Thank you for taking the time to share your feedback. Please accept our apologies for any issues you suffered during your stay. We do hope you will come back and see us again when you are in the Tulsa area.Sinerely,

10/10 - 훌륭해요

Jeffrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice having free laundry on site along with breakfast included and some evening social hours! We enjoyed having a kitchen in our room as well.
2023년 5월에 9박 숙박함
답변 제공: AGM 님, 2023년 5월 31일
This is amazing to hear!!! We are glad you enjoyed your stay and the hotel had everything you needed!

10/10 - 훌륭해요

Karen

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very comfortable beds. Nice to have 2 bedrooms for 2 families. Kitchenette was a plus. Breakfast variety was good. There was some noise, but not too bad.
2023년 4월에 1박 숙박함
답변 제공: Laura Woodard-GM 님, 2023년 5월 1일
Thank you for your review. We are so glad you enjoyed your stay with us and we hope to see you again really soon. Have a wonderful day.

8/10 - 좋아요

Chad

아이를 동반한 가족 여행
좋아요: 청결 상태
Great location. The A/C would not stay at one temperature. Hot every morning.
2023년 4월에 2박 숙박함
답변 제공: Laura Woodard-General Manager 님, 2023년 4월 27일
Good Morning Chad,Thank you for your stay with our hotel. I apologize that the AC unit was not working properly during your stay. Thank you for letting me know about the issue so that we can have it fixed immediately. Looking forward to seeing you again in the future. Have a great day.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I love the shampoo, conditioner, and body wash that was provided. Also the silverware, plates, bowls, etc.. for the kitchen. The rooms were spacious and clean.
2023년 4월에 1박 숙박함
답변 제공: Laura Woodard-General Manager 님, 2023년 4월 27일
Thank you for choosing our hotel during your travels. I am so happy that your enjoyed our products. Thank you for the kind review and we are looking forward to seeing you again in the near future. Have a wonderful day.

10/10 - 훌륭해요

ronald 님, Muskogee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a wonderful stay
2023년 3월에 1박 숙박함
답변 제공: Laura Woodard-General Manager 님, 2023년 4월 27일
Thank you for staying with us during your travels. We appreciate the kind review. Looking forward to seeing you again in the near future. Have a wonderful day.

10/10 - 훌륭해요

Rosemary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very cozy rooms. Very clean and comfortable. The staff was great from check-in to housekeeping. Breakfast was great!
2023년 3월에 1박 숙박함
답변 제공: Laura Woodard-General Manager 님, 2023년 4월 27일
Thank you Rosemary for the kind review. Im so glad that your stay with us was great. Looking forward to seeing you again in the near future. Have a wonderful day.

10/10 - 훌륭해요

Carla H

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Second stay.
This is my second time to stay in this hotel, this time for nine days. The staff is friendly, the rooms are comfortable, and the hotel is quiet. As a solo traveler, I feel completely safe here. This is my go-to lodging for Tulsa.
2023년 3월에 9박 숙박함
답변 제공: Laura Woodard-General Manager 님, 2023년 4월 27일
Good morning Carla,Thank you for choosing to stay with us. I am so glad that we can make your stay with us comfortable and safe. We look forward to seeing you again really soon. Have a wonderful day.

10/10 - 훌륭해요

Tamara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Laura Woodard-General Manager 님, 2023년 4월 27일
Thank you Tamara for the review. Glad you had a great stay with us and we look forward to seeing you again really soon. Have a wonderful day.

10/10 - 훌륭해요

Harold

2023년 3월에 1박 숙박함
답변 제공: Laura Woodard-General Manager 님, 2023년 4월 27일
Hello Harold,Thank you for the review. We are so glad that you enjoyed your stay with us and we look forward to seeing you again really soon. Have a wonderful day.

10/10 - 훌륭해요

CELESTE

2023년 2월에 1박 숙박함

2/10 - 너무 별로예요

Elisha

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There were cockroaches
2023년 2월에 2박 숙박함

8/10 - 좋아요

Richard

2023년 1월에 3박 숙박함

10/10 - 훌륭해요

ALTHEA R

2023년 1월에 3박 숙박함

8/10 - 좋아요

Cynthia

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Good for family
Nice place for families rooms need serious updates. But overall not bad
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent!
2023년 1월에 1박 숙박함

8/10 - 좋아요

Keisha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Really great service. Nice space for the 7 of us. Google said people talked about the condition of the rooms and that they could be cleaner. I agree with both issues. Things like caulking and a dirty dishwasher. But we’d stay there again.
Breakfast area, includes fruit, pancakes, bagels, yogurt, your regulars
Outside is clean and well lept
2022년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 11일
Thank you for allowing us the opportunity to accommodate you, and we are grateful to hear that you received exceptional service during your stay. We are taking measures to improve guests' experiences with improved facility repairs and enhanced cleaning protocols.We look forward to an opportunity to showcase these improvements during your next visit!

10/10 - 훌륭해요

Antonio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Emily was very polite and checked us in.
2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Jeff

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Emily was awesome at front desk.
Emily at the front desk was awesome at welcoming us, suggesting restaurants, and getting us a bag of ice to take up to our room! We’ll be back just because of her. Great Breakfast Buffet hot food!
2022년 9월에 3박 숙박함

8/10 - 좋아요

Brandon

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay with a large family. Lots of room (3 rooms!), comfortable beds, decent showers, full size fridge, microwave and dishwasher were all used. Nice outdoor pool that our kids loved! Friendly and helpful staff. Safe area to stay in with so many shops and restaurants within a close proximity. Super Target is just a couple streets nearby. Would definitely stay here again!
2022년 9월에 2박 숙박함

10/10 - 훌륭해요

Terry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel
Nice hotel that had a good breakfast every morning. We were surprised by free appetizers every night (Monday - Wednesday). We would definitely stay there again.
2022년 8월에 4박 숙박함

6/10 - 괜찮아요

Michael Jeffrey

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Small rooms
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Marcia 님, Vernon Hills

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The suite was very roomy and comfortable. We didn't really use the kitchen much but it's nice to have a full size coffee pot and refrigerator. We enjoyed the breakfast each morning and the evening happy hour snacks Mon-Wed. It would have been nice to have the evening happy hour every evening or at least Thurs.
2022년 6월에 7박 숙박함

10/10 - 훌륭해요

Carmen

2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Dawn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The kitchens are convenient.
2022년 5월에 1박 숙박함

4/10 - 별로예요

Julia

2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Jeffrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We chose this place because of the location and the direction we had to travel from here, when we got snowed in, the front desk was very helpful when we needed to extend our stay. The staff was very friendly though out the property, great place to stay
2022년 2월에 1박 숙박함