I have never been more disgusted with a hotel room: ashes on the side tables, overpowering stench of chlorine whatever the chlorine smell was trying to hide, c*m stains on the bed spread, cigarette holes in the blankets, a non-flushing toilet, and to top it all off, a living COCKROACH with garbage in one of the drawers. Totally unacceptable, we left within 10 minutes. I've been trying to connect with a customer service rep and just keep getting into the same feedback loop of "press 1 for reservations, press 2 for questions" etc, etc. Cannot believe a staff person looked at this space and thought it was acceptable for someone to stay in.