외관

홀리데이 인 익스프레스 뉴 올버니, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 427개 이용 후기 중 199개" "
평점 8 - 좋아요. 427개 이용 후기 중 132개" "
평점 6 - 괜찮아요. 427개 이용 후기 중 43개" "
평점 4 - 별로예요. 427개 이용 후기 중 28개" "
평점 2 - 너무 별로예요. 427개 이용 후기 중 25개" "

8.4/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Steven

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Renee Dennis 님, 2024년 3월 18일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review of your recent stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 - 훌륭해요

Michelle

반려동물 동반 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didnt like a step in bath tub in a handicap room
2024년 3월에 1박 숙박함
답변 제공: R DENNIS 님, 2024년 3월 12일
Thank you for taking the time to tell us about your experience at Holiday Inn Express New Albany.Please know that your feedback is extremely valuable to us. Thank you for your kind review of your recent stay with us, I have sent your remarks about the step in shower to Management. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,

10/10 - 훌륭해요

Gwendolyn

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
The sweet lady cooking breakfast she was so kind and her food was soooo delicious !! The bed was so comfortable the whole experience was top notch thank you
2024년 2월에 1박 숙박함
답변 제공: R DENNIS 님, 2024년 3월 1일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review and also for mentioning our staff member. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 - 훌륭해요

Gerald

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
5 stars
The room was everything I wanted in the room I chose. Down stairs close to the lobby with the handicap features. I have stayed here before and will stay there again. 5 stars
2023년 12월에 1박 숙박함
답변 제공: R Dennis 님, 2023년 12월 7일
Thank you for taking the time to tell us about your experience at Holiday Inn Express New Albany..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Thank you for the kind review of your recent stay with us.Again, thank you for choosing Holiday Inn Express,Sincerely,Renee DennisDirector of Sales

10/10 - 훌륭해요

Sandra

2023년 10월에 1박 숙박함
답변 제공: Renee D 님, 2023년 11월 21일
Thank you for taking the time to tell us about your experience at Holiday Inn Express New Albany.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Thank you for your kind review of your recent stay with us.Again, thank you for choosing Holiday Inn Express New Albany.Sincerely,Renee DennisDirector of Sales

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Renee D 님, 2023년 11월 1일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review of your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee Dennis Director of Sales

10/10 - 훌륭해요

Noreen

2023년 10월에 1박 숙박함
답변 제공: Renee D 님, 2023년 11월 10일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Thank you for your kind review of your stay with us and also, thank you for being a Club Member,Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

10/10 - 훌륭해요

CHARLES

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really needed a chair in room 422.
2023년 10월에 1박 숙박함
답변 제공: Renee Dennis 님, 2023년 10월 5일
Thank you for taking the time to tell us about your experience at Holiday Inn Express.in New Albany. Please know that your feedback is extremely valuable to us. Thank you for the kind review. I am so glad your were happy with your visit with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express. .Sincerely,Renee DennisDirector of Sales

10/10 - 훌륭해요

Dianne 님, Freeport

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was nice and clean, bed was super comfy. The free breakfast was very good with a nice selection. Very nice pet friendly hotel. Will stay here again.
2023년 10월에 1박 숙박함
답변 제공: Renee Dennis 님, 2023년 10월 5일
Thank you for taking the time to tell us about your experience at Holiday Inn Express.in New Albany. Please know that your feedback is extremely valuable to us. Thank you for the kind review. I am so glad your were happy with the bed and the breakfast during your visit.. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express. .Sincerely,Renee DennisDirector of Sales

10/10 - 훌륭해요

Rhonda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The hotel was great, we came for a College visit for my daughter and it was great!! Breakfast was really good to!
2023년 9월에 3박 숙박함
답변 제공: Renee D 님, 2023년 10월 2일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Thank you for the kind review of your stay and we are so glad your enjoyed your stay with us. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

10/10 - 훌륭해요

George

2023년 9월에 1박 숙박함
답변 제공: Renee D 님, 2023년 10월 16일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review and for being a Club Member. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

10/10 - 훌륭해요

Teresa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was perfect.
2023년 9월에 1박 숙박함
답변 제공: Renee D 님, 2023년 9월 19일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you so much for the kind review. I am glad you were pleased with your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

8/10 - 좋아요

Meredith

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Renee D 님, 2023년 9월 18일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you so much for the kind review. I am glad you were pleased with your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

8/10 - 좋아요

Tarsha D

2023년 9월에 3박 숙박함
답변 제공: Renee D 님, 2023년 9월 29일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review, we are so glad your enjoyed your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express. Sincerely,Renee DennisDirector of Sales

10/10 - 훌륭해요

Joe

2023년 8월에 1박 숙박함
답변 제공: Renee D 님, 2023년 9월 20일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee Dennis Director of Sales

6/10 - 괜찮아요

john

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Renee D 님, 2023년 8월 28일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank your or your kind review of your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express. Sincerely,Renee Dennis Director of Sales

10/10 - 훌륭해요

Miljan

2023년 8월에 1박 숙박함
답변 제공: Renee Dennis 님, 2023년 9월 13일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Thank you for your kind review of your stay with us. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

10/10 - 훌륭해요

Betty

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Renee D 님, 2023년 8월 22일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express. Sincerely,Renee DennisDirector of Sales

4/10 - 별로예요

Molly

Right behind a gas station Hard to get back on road air conditioning froze and leaked on carpet Asked for someone to come fix But they had no one on weekend Breakfast was good We called about dog and they said one time 50$ Got the bill and they charged us 50$ for each day They fixed it but overall not a great experience !
2023년 8월에 4박 숙박함
답변 제공: Renee D 님, 2023년 8월 16일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express NEW ALBANY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Sincerely,Renee Dennis Director of Sales

10/10 - 훌륭해요

Nicholas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
From the moment I stepped into the hotel I was greeted with excellent customer service, until I checked out. The staff not only provided excellent customer service but were very helpful when it came to places to go, things to do, and dining options in the local area. Very informative! The hotel was clean top to bottom as was my room. I’d definitely come back to stay if I am ever in the New Albany, MS area again in the future.
2023년 8월에 2박 숙박함
답변 제공: Renee D 님, 2023년 8월 11일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for our kind review and I am so glad you were pleased with your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express..Sincerely,Renee DennisDirector of Sales

10/10 - 훌륭해요

Lawrence

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Renee D 님, 2023년 8월 8일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for the kind review of your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: R DENNIS 님, 2023년 7월 31일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review of your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express in New Albany.Sincerely,Renee DennisDirector of Sales

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Renee D 님, 2023년 8월 1일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

10/10 - 훌륭해요

Marcy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Renee D 님, 2023년 7월 31일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express in New Albany.Sincerely,Renee Dennis Director of Sales

10/10 - 훌륭해요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: R DENNIS 님, 2023년 7월 24일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee Dennis Director of Sales

8/10 - 좋아요

Jean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was very nice. Person was very nice at check in. However, there is a huge remodel in lobby with tile being installed. The chemical odor from the glue is not pleasant. A warning before making this reservation would have been appreciated.
2023년 7월에 1박 숙박함
답변 제공: Renee D 님, 2023년 7월 15일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.We are so excited to be at the end of our Hotel renovation and apologize for any inconvenience you may have experienced during your stay. We are finishing the lobby and offices this week. Thank you for you patience during this process. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee Dennis Director of Sales

10/10 - 훌륭해요

Diane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful!
They are the middle of renovating but still very organized. Room had been completely remodeled. Breakfast was above any standards I have encountered recently. Compliments to this location on everything!
2023년 7월에 1박 숙박함
답변 제공: Renee D 님, 2023년 7월 15일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for the kind review of your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee Dennis Director of Sales

10/10 - 훌륭해요

Alison

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Renee D 님, 2023년 7월 15일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for the score rating. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee Dennis Director of Sales

10/10 - 훌륭해요

Timothy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The mirror in the bathroom was large and had a bright make up mirror border. Shower was hot and had body wash, not a bar of soap. TV was easy to navigate. Lots of options at breakfast.
2023년 7월에 1박 숙박함
답변 제공: Renee D 님, 2023년 7월 12일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review of your stay with us. We are so excited about the renovation of the Hotel and we also love those large lighted mirrors in the guest bathrooms. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express New Albany.Sincerely,Renee Dennis Director of Sales

10/10 - 훌륭해요

RUTH 님, Palm Bay

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Always a nice place to spend the night
2023년 7월에 1박 숙박함
답변 제공: Renee D 님, 2023년 7월 11일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank you so much for your kind review and your patience during the end of our renovation. We hope to see you again soon.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

8/10 - 좋아요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Address is wrong on hotels.com
The Holiday Inn Express was great but Hotels.com need to correct the address on their site. The address on the site took us to a church on another exit and we had to call the hotel to find out where to go.
2023년 7월에 1박 숙박함
답변 제공: Renee D 님, 2023년 7월 10일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank you so much for your kind review and your patience during the end of our renovation. We appreciate the information that the address is listed incorrectly and will address this issue. Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

8/10 - 좋아요

Cathy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and lots of space in our room. The full breakfast was wonderful!
2023년 7월에 1박 숙박함
답변 제공: Renee D 님, 2023년 7월 16일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review of your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.Sincerely,Renee Dennis Director of Sales

10/10 - 훌륭해요

Patricia 님, Centralia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice property and staff. They were remodeling.
2023년 6월에 1박 숙박함
답변 제공: R Dennis 님, 2023년 7월 7일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We appreciate the kind review of your stay with us.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beds were comfortable. Lobby was under construction. Breakfast buffet was good. Staff was super friendly
2023년 7월에 1박 숙박함
답변 제공: Renee D 님, 2023년 7월 5일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

10/10 - 훌륭해요

Christina

2023년 6월에 1박 숙박함
답변 제공: Renee D 님, 2023년 7월 18일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

8/10 - 좋아요

Bobbie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Traveling across country vacation
Check in was quick. Staff friendly. Hotel being remodeled so wasn’t the greatest appearance. Small parking lot, had to park in the plaza next door or behind the hotel that looked really sketchy; we parked in plaza area. Traveling to florida with family, didn’t know the area but had a safe experience.
2023년 6월에 1박 숙박함
답변 제공: Renee D 님, 2023년 6월 28일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We apologize for any inconvenience our renovation may have caused during your stay. We are so excited to be at the end of the process an the lobby and offices should be finished soon. Pertaining to the parking issue, the hotel owns the entire parking lot, even where the restaurant and other stores are located so you can park in any area. The back of the hotel area is well lit and easily accessible with your key card. The key cards your are issued at check in open your room and also open all the glass doors coming into the hotel that are on the side or back of the hotel which automatically lock when closed. I am sorry you felt uncomfortable with the surroundings for parking and that you were not informed of the situation in better detail. We hope that you will give us the opportunity to serve you again in the future.Thank you for choosing Holiday Inn Express in New Albany. Sincerely,Renee DennisDirector of Sales

10/10 - 훌륭해요

Jeremiah

2023년 6월에 1박 숙박함
답변 제공: R DENNIS 님, 2023년 7월 11일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank you so much for your kind review and your patience during the end of our renovation.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

8/10 - 좋아요

Janet

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
First, the day of my arrival, I received a call that the room I booked was over booked but they had a similiar room. No problem and I appreciated that they actually called me in advance. Second, when we did arrive, I was a little put off by the fact that there was remodeling going on and I didn't see anywhere on the website that stated that. It was messy. I could hear EVERY word that was said in the room beside me! BUT, the employees were the best I have encountered. The sweet lady that was handling breakfast was the BEST and her attitude was AMAZING! She was precious. EVERY employee that I encountered while I was there, housekeeping, maintenance, front desk, breakfast were GREAT! They would be the reason I would stay again!
2023년 6월에 2박 숙박함
답변 제공: Renee D 님, 2023년 6월 14일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us and we thank you for the kind review about our staff. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We are so excited to be at the end of the renovation of our Hotel and appreciated your patience during this process. We apologize for any inconvenience this may have caused during your stay and I am sorry you did not have the information that we were completing the renovation prior to your arrival. Again, thank you for choosing Holiday Inn Express, and we hope that you will give us the opportunity to serve you again in the future. Sincerely,Renee DennisDirector of Sales

10/10 - 훌륭해요

CLARA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room clean and spacious, breakfast varied, fresh, staff very friendly & ready to accommodate.
2023년 6월에 1박 숙박함
답변 제공: Renee D 님, 2023년 6월 12일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Thank you for the kind reviews. We appreciate your patience during our renovation. We are so excited to be near the completion. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!Sincerely,Renee Dennis Director of Sales

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very pleasant stay.
Room was very nice and the staff was very friendly and helpful. Lobby was undergoing remodeling which was not within their control. Gave us a very good recommendation for a local eatery.
2023년 6월에 1박 숙박함
답변 제공: Renee D 님, 2023년 6월 6일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY. We appreciate the rating and are glad you were pleased with your stay with us.We are so excited to be at the end of the renovation of the Hotel and appreciated your patience during this process. We apologize for the inconvenience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express New Albany. Sincerely,Renee DennisDirector of Sales

10/10 - 훌륭해요

Dea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful!
Everything was wonderful except for someone banging around the elevator/vending area at 12:30 AM. The lady working breakfast was very attentive and helpful. 👍👍👍
2023년 5월에 1박 숙박함
답변 제공: Renee D 님, 2023년 6월 2일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.We are so pleased that you enjoyed your stay with us and thank you for choosing Holiday Inn Express in New Albany, MS. Sincerely,Renee DennisDirector of Sales

10/10 - 훌륭해요

Dana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay and had s good breakfast
2023년 5월에 1박 숙박함
답변 제공: Renee D 님, 2023년 6월 2일
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.We are so pleased that you enjoyed your stay with us and hope you will choose to stay with us again if you are in our area.Sincerely,Renee DennisDirector of Sales

10/10 - 훌륭해요

Shannon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay!
The staff from check-in to housekeeping and Breakfast bar were all very friendly and hard-working. Breakfast was good. The beds were comfortable. The room was very clean.
2023년 5월에 1박 숙박함
답변 제공: Sandra 님, 2023년 5월 21일
Thank you so much! I appreciate your feedback.

10/10 - 훌륭해요

Susan B.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Sandra 님, 2023년 5월 21일
Thank you so much! I appreciate your feedback.

10/10 - 훌륭해요

colten 님, CHESTERTON

2023년 4월에 1박 숙박함
답변 제공: Sandra 님, 2023년 5월 21일
Thank you so much! I appreciate your feedback.

10/10 - 훌륭해요

Brandi Michelle

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would stay again
I would definitely stay here again. Everyone had great customer service, the room was nice, loved the bed/pillows and the breakfast. If I had to say anything negative it would be the parking.
2023년 4월에 1박 숙박함
답변 제공: Sandra 님, 2023년 5월 21일
Thank you so much! I appreciate your feedback.

10/10 - 훌륭해요

Chantelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, lots of stuff nearby ie:gas, restaurants Clean room and they had a very nice full breakfast from 6am to 10am which was very appreciated.
2023년 4월에 2박 숙박함
답변 제공: Sandra 님, 2023년 5월 21일
Thank you so much! I appreciate your feedback.

10/10 - 훌륭해요

Laurin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will come back if I’m in the area
The front desk staff on night shift are great! Two guys, but i didn’t get their names. The room was clean and there were even makeup wipes in the bathroom which is a nice touch.
2023년 4월에 1박 숙박함
답변 제공: Sandra 님, 2023년 5월 21일
Thank you so much! I appreciate your feedback.

10/10 - 훌륭해요

Erica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, comfortable, nice staff!
2023년 4월에 1박 숙박함
답변 제공: Sandra 님, 2023년 5월 21일
Thank you so much! I appreciate your feedback.

10/10 - 훌륭해요

Kylie

2023년 4월에 1박 숙박함
답변 제공: Sandra 님, 2023년 4월 25일
Thank you!