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익스텐디드 스테이 아메리카 셀렉트 스위트 - 터스컬루사 여행 후기

2.5 out of 5

이용 후기

5.0
평점 10 - 훌륭해요. 243개 이용 후기 중 32개" "
평점 8 - 좋아요. 243개 이용 후기 중 36개" "
평점 6 - 괜찮아요. 243개 이용 후기 중 39개" "
평점 4 - 별로예요. 243개 이용 후기 중 37개" "
평점 2 - 너무 별로예요. 243개 이용 후기 중 99개" "

5.2/10

청결 상태

6.0/10

직원 및 서비스

4.0/10

편의 시설/서비스

5.2/10

숙박 시설 상태 및 시설

4.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Isaiah

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mildew growing in fridge, baseboards falling off wall, whole place smelled from smokers, desk was broken, door had gap from being previously prayed open, staff made excuses for disrepair, overall do not recommend, do not stay here.
2024년 2월에 12박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 9일
Dear Isaiah, Thank you for taking the time to provide us with your valuable feedback regarding your recent stay. We regret to learn that you did not have a completely satisfactory experience and apologize for any inconvenience. Your comments have been extremely helpful in identifying areas where we need to improve, and we will take all necessary steps to address them. Please know that your feedback is highly appreciated, and we hope to have the opportunity to better serve you in the future and provide you with an exceptional experience.Sincerely,Hotel Management

8/10 - 좋아요

Kevin

2023년 11월에 1박 숙박함
답변 제공: Melissa General Manager 님, 2023년 11월 11일
Thank you for you review and we hope that you had a great stay and we look forward to seeing you again. Safe Travels

2/10 - 너무 별로예요

Norman

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Do not go here . There was electrical outlets open . Could have shocked me
2023년 11월에 1박 숙박함
답변 제공: Melissa General Manager 님, 2023년 11월 6일
Sorry you did not have a good stay.. I will share this with the team

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Third World Vibes.
This place was $319 a night on an Alabama game day night. The person working the desk was rude when we got in at 10:30 or so. We put her out making her work it seems. It was pretty nasty. The bed squeaked. The refrigerator compressor made a loud noise all night. You can hear people through the walls. Smelled strong like cigarettes and weed. You can hear people outside. The floor was dirty. There was no shampoo. There was a paper sack with a goody bag that had old Halloween candy in it. Very sad situation if you have to stay there.
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 6일
Dear Guest, It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Based on your feedback, we are taking appropriate steps, as providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Also, our team is at work to deliver better hospitality, which did not happen in your case. Once again, please accept our apologies and give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

10/10 - 훌륭해요

Danny

단체 여행
좋아요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Melissa General Manager 님, 2023년 11월 6일
Thank you so much for your survey.. Safe travels hope to see you again

2/10 - 너무 별로예요

Denise

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This property is over priced a doesn't offer pot's or pan's during your stay there is an additional charge for them and $2.00 for clean towels while you stay. There is no daily house keeping or cleaning being done usless you stay 14 days or more... Rooms walls dirty bathroom dirty bedside tables dirty refrigerator dirty sink stove and microwave dirty tub dirty base borads dirty. When guest check out room should be clean with great detail.
2023년 10월에 3박 숙박함
답변 제공: Melissa 님, 2023년 10월 17일
Thank you for your feedback, I will discuss with our team..

2/10 - 너무 별로예요

Andre

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
!!!! Bring Roach Spray !!!!!
I had to lay a layer of bug spray down. There are roaches here. After I finally got to sleep after making it safe for us, I woke up to 3 roaches dead from me spraying the boarders of the room. The hallways from the entrance smell of weed and cigarette. The hallway of the first floor had cigarette smoke coming from one doorway. Please wear shower shoes before getting in the shower. There's mold and hair left in there. Clean the shower before you take a shower. I can go on about how bad this place is. I'm not just saying this. It's just that bad.
Dead roach in the middle of the floor of the room
Live roach while eating under my bluetooth
Used toilet paper under the sink
Outlet covers in the drawer.
2023년 10월에 2박 숙박함
답변 제공: Melissa 님, 2023년 10월 15일
We are sorry that you had to go through this and I will address this with my team

2/10 - 너무 별로예요

Raymond

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
this property was pretty nasty, will never stay in one again.
2023년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 10일
Dear Raymond, It was disappointing to read that you did not like the property and failed to meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same experience. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

6/10 - 괜찮아요

John

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property was kind of what I expected, the room needed to be cleaned, and it had a smell.
2023년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 8일
Dear John, Please accept our apologies for the issue with smell and cleanliness during your stay at our hotel. We take great pride in our hotel's service, cleanliness, and maintenance, and we wish we could replace your expectation. But we are sorry we could not make it happen on this visit. We hope this will not keep you from returning to enjoy the great experience we are known for providing. It was a pleasure hosting your stay, and we hope you will return soon for the flawless visit you deserve.Sincerely,Hotel Management

6/10 - 괜찮아요

James 님, Plattsburgh

좋아요: 직원 및 서비스
This hotel is intended for people who are in need of living quarters for weeks or months. It was graduation weekend in Tuscaloosa so everyplace else was booked or $350 a night. I was grateful to be able to stay here to avoid sleeping in my car. The front desk is open from 3pm-10pm. The desk staff were courteous.
2023년 5월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 8일
Dear James, Thank you for taking the time to evaluate your stay and for sharing your feedback. We aim to maintain the highest standards; therefore, we apologize that this was not your experience. We are happy we could provide the accommodation you need and appreciate you letting us know the staff was excellent. We hope to see you again and have the opportunity to make your next stay perfect on your next visit.Sincerely,Hotel Management

2/10 - 너무 별로예요

Curtis

2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Linda 님, Macon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very affordable, nice, clean and I felt safe.
2023년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 18일
Dear Linda, Thank you for choosing Extended Stay America and for your excellent review. We are glad you enjoyed most of your stay and found us to be of great value. We are also delighted to learn you found our hotel to be so comfortable and completely spotless. Thank you for sharing your observation; we value your feedback and hope to have the privilege of hosting you again.Sincerely,Hotel Management

4/10 - 별로예요

Chase

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Bed was extremely small and uncomfortable. Dead roach on floor in room. There was a sunken in place in the floor that when you stepped on it you felt like you might fall through.
2022년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 5일
Dear Chase, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to make it up to you on a future visit.Sincerely,Hotel Management

2/10 - 너무 별로예요

Jon

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would not stay here
We rented 2 rooms with 2 queen size beds in each. The beds were actually full size and very uncomfortable. We specifically rented extended stay so that we had the kitchens. One location had not received kitchen sets to rent out. The other location we didn’t even try. Our last location in Alabama had a hole in the bathroom door and a nasty greasy looking handprint on the wall on the inside of the bathroom behind the door.
2022년 10월에 1박 숙박함

6/10 - 괜찮아요

Stephanie

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Couple of dead bugs in floor. Very small uncomfortable double beds. Leaking shower faucet that kept bath floor splashed wet. No amenities.
2022년 10월에 1박 숙박함

2/10 - 너무 별로예요

Johnny

2022년 10월에 1박 숙박함

2/10 - 너무 별로예요

MELISSA

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is one of the worse places I have ever said at... We had to wait 30 mins for the clerck to show up. She came out of a customers room reeking of pot and high as hell. The elavators was the same way smelled like a pot. The beds are not comfortable at all and then walls are paper thin.. The location is not easy to find and its way over priced
2022년 10월에 1박 숙박함

2/10 - 너무 별로예요

Kristen

2022년 10월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함

2/10 - 너무 별로예요

Warren

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was ghetto as hell!!! Last place to stay and they overbooked and I didn’t get a room. Phones broke in lobby. Has to find a room at midnight an hour away
2022년 10월에 1박 숙박함

2/10 - 너무 별로예요

Max

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Smelled like smoke was not presented the way it was shown online
2022년 10월에 1박 숙박함

2/10 - 너무 별로예요

Dawit

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible 😞
2022년 8월에 2박 숙박함

2/10 - 너무 별로예요

Alex

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
First the floor was dirty and also bugs in the floor and then last day before check out time the throw my stuff in the fridge without ask or consent I told them and they said ok I’ll take care and that’s it horrible place to stay
2022년 8월에 8박 숙박함

4/10 - 별로예요

Tena

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Okay I will not be going back due there was roaches crawling you had to turn in your towel to get clean ones you had to check out the iron and iron board and there was no ice machine and yes I report the bugs
2022년 8월에 2박 숙박함

2/10 - 너무 별로예요

Tiago Fernandes

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스
Corridors and the inside of the room strongly smelling smoke! My wife has asthma and had a terrible time during the night. Nobody from the staff there at night to attend us. Nobody at the front desk at 9am either for our check-out. The worst hotel I’ve ever been!
2022년 8월에 1박 숙박함

2/10 - 너무 별로예요

Cliffton

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This hotel re-define the term- "The Roach Motel." Roaches everywhere!!! My wife and had to unpack our luggage to get the roaches out; plus, we had to shake our clothes. I will never ever stay at another facility with name "Wood Spring" attached
2022년 8월에 1박 숙박함

6/10 - 괜찮아요

Cruz Poleth

2022년 6월에 7박 숙박함

2/10 - 너무 별로예요

Kevin

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room looks nothing like the picture . Bed was a spring board and cheap mattress horrible . They got roaches and the stench of weed and smoke throughout the entire hotel . And like that wasn’t enough the a/c wouldn’t cool off the room kept it on 60 the entire time I was there and never got it comfortable much less cool and the hot water didn’t work which I figured out the knob was installed backwards so it got hit when on cold setting . Worst hotel I’ve ever stayed at wouldn’t recommend to anyone not even as a joke to be mean it’s that bad ….
2022년 6월에 7박 숙박함
답변 제공: Astrid -Guest Engagement Team - WoodSpring Suites 님, 2022년 7월 7일
Hello Kevin. Thank you for highlighting the areas that deserve our attention and need improvement. We hate to see that this was not the exceptional experience that we intended for you, and would love to welcome you back so that we can show you the wonderful experience you can have at WoodSpring Suites.

10/10 - 훌륭해요

edward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 7박 숙박함
답변 제공: Claire -Guest Engagement Team - WoodSpring Suites 님, 2022년 7월 7일
We are so happy that you allowed WoodSpring Suites to host you and provide you with an excellent stay! Thanks for being our guest! We look forward to your next amazing stay!

8/10 - 좋아요

Damione

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 2박 숙박함
답변 제공: Brian -Guest Engagement Team - WoodSpring Suites 님, 2022년 5월 17일
Thank you for taking the time to rate your stay with us, Damione. We are happy that you enjoyed your time with us and we would love to welcome you back the next time your travels bring you this way!

2/10 - 너무 별로예요

Christopher

출장 여행, 반려동물 동반 여행
별로예요: 숙박 시설 상태 및 시설
Hotel stinks, the a/c in my room did not work and the key reader on the door was broken making it hard to get in
2022년 3월에 9박 숙박함
답변 제공: Brian -Guest Engagement Team - WoodSpring Suites 님, 2022년 5월 17일
We apologize that you did not enjoy your stay with us, Christopher. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.

2/10 - 너무 별로예요

David

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nasty hotel
Room was not cleaned from the previous quest. Trash cans full of food and trash. No soap. Beds and lien dirty with hairs. Hair on towel and tub. Room was nasty. Front desk stated that was the only room available.
2022년 3월에 1박 숙박함
답변 제공: Brian -Guest Engagement Team - WoodSpring Suites 님, 2022년 3월 15일
David, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.

2/10 - 너무 별로예요

Shaniece

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
HORRORVILLE
This was by far the worst hotel I’ve stayed in in Tuscaloosa. I booked for a smoking room online when I got to the hotel the front desk attendant said there were no longer any smoking rooms available AFTER booking a smoking room online. I gets up to my room as soon as I turn the light on I see a roach. I didn’t even get to put my things down , as I turned and looked around there were roaches everywhere. All in the sink, all over the floor, all over the walls. I was too scared to even check the sheets after that! I was completely disgusted. I left the room, immediately called hotels.com to discuss my refund I tells the lady at the front desk the reason I want my refund because there are roaches everywhere and she’s not even surprised! Then the lady at the front desk calls the manager for instructions on how to process the refund and she goes “the guest is complaining about the roaches” ???? It’s like they know the hotel has roaches and it doesn’t bother them one bit! I’m sure this isn’t their first time getting this complaint. Pictures online are truly a scam. This hotel is nasty and disgusting! DO NOT RECOMMEND
2022년 1월에 1박 숙박함
답변 제공: -Sarah, Guest Engagement Team - WoodSpring Suites 님, 2022년 1월 24일
Shaniece, on behalf of our entire staff we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much better experience the next time you are with us. Thank you for sharing the details of your stay and will work hard to deliver the excellent level of service that you and all our future guests deserve.

2/10 - 너무 별로예요

Fuentes

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The nastiest hotel I have ever been. Floors were nasty and dirty, the kitchenette was nasty, the bathroom was disgusting. I don't think the room has been cleaned since a long time ago. I wanted my money back and leave the hotel but there was no one at the lobby after 10pm. I do not recommend this hotel.
2021년 12월에 1박 숙박함
답변 제공: -Sarah, Guest Engagement Team - WoodSpring Suites 님, 2021년 12월 8일
Thank you for the review of your stay, Fuentes. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests. We apologize for the problems with the overall cleanliness and experience that you had while with us. Thank you for sharing your experience with us as we are constantly looking for ways to improve.

6/10 - 괜찮아요

Kaci

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2021년 11월에 2박 숙박함
답변 제공: -Brian, Guest Engagement Team - WoodSpring Suites 님, 2021년 11월 8일
Thank you for taking the time to rate and review your stay with us, Kaci. We hope that our accommodations met your needs. if you are ever need of a clean and simple stay, please come back to see us!

2/10 - 너무 별로예요

Greg

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I could not stay in the property because of bugs in the bed and roaches and other insects in the bathroom. I would like a refund.
2021년 10월에 2박 숙박함
답변 제공: Shannon, Guest Engagement Team - WoodSpring Suites 님, 2021년 10월 27일
Hello Greg. We can't tell you how disappointed we are to see that you experienced issues with pest sightings, and apologize for the inconvenience that was caused during your stay. We will communicate these concerns with our pest control provider so that we can have the property serviced. Thank you for bringing these issues to our attention and we hope that your future travels are wonderful ones.

4/10 - 별로예요

David

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Can't believe I paid so much! Busy weekend and not many choices, and they took advantage of that to raise their daily rates. Bring your own soap, tolerate the smell, don't expect anything, and come to terms that a soft, lumpy, worn-out bed MAY be slightly better than just sleeping in your car...
2021년 10월에 2박 숙박함
답변 제공: Shannon, Guest Engagement Team - WoodSpring Suites 님, 2021년 10월 8일
Thank you for taking the time to rate and review your stay, David. We apologize for the issues that you experienced while at our hotel, as we never want your time with us to be less than perfect. We are always looking for ways to improve and your feedback will help us do just that. Thank you for allowing us to host you and we wish you all the best in your future travels.

6/10 - 괜찮아요

Leeann

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 9월에 2박 숙박함

2/10 - 너무 별로예요

Paul

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Roach motel if there ever was one
Room was filthy. Bugs on the floor. Looking like part of the floor in the kitchen was caving in. Microwave door was broken and won’t completely so the light would not turn off without unplugging it. Shower had zero water pressure making taking a shower impossible. Door on the cabinet was completely missing. Bed had stains and smelt moldy.
2021년 9월에 1박 숙박함
답변 제공: -Sarah, Guest Engagement Team - WoodSpring Suites 님, 2021년 10월 8일
We appreciate you sharing your experience with us, Paul. Seeing the issues you had with cleanliness, maintenance issues and pest sightings, is truly disappointing. Our housekeeping team works hard to maintain a stay that is sparkling clean and we are so sorry that we fell short in this area. We will make sure that we address these concerns with our team at the property so that we can avoid these problems in the future.

2/10 - 너무 별로예요

Victor

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Did not enjoy my stay. The front office had a difficult time navigating there system to check in guest. When asked about our room we were given short answers with no explanation other than “system is new”. Our room had an old refrigerator covered in rust. No coffee pot anywhere in the building or room! The parking lot was littered with trash. My guess is you get what you paid for. At least have coffee! I do not recommend this hotel.
2021년 9월에 1박 숙박함
답변 제공: -Carrie, Guest Engagement Team - WoodSpring Suite 님, 2021년 10월 8일
Thank you for taking the time to rate your stay with us, Victor. We are disappointed to see that we fell short in delivering a comfortable stay. We apologize for any inconvenience that this caused and will make sure that we communicate with our housekeeping and front desk team so that we can improve in these areas for all our future guests. Best wishes in your future travels.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
We stayed at woodsprings Tuscaloosa after a night football game so that we didn’t have to drive 2 hours home. We decided next time, we’ll drive the 2 hours. The hallways smell of smoke. The Formica counter top in the bathroom is peeling off. It’s just old and yucky.
2021년 9월에 1박 숙박함
답변 제공: -Carrie, Guest Engagement Team - WoodSpring Suite 님, 2021년 10월 8일
Thank you for taking the time to rate your stay with us. We hate to see that our hotel did not meet your expectations. We pride ourselves in delivering a clean and comfortable and stay and we apologize that we fell short in this area during your time with us. We would love another chance to host you and show you a better experience the next time you are in the area. Best wishes in your future travels.

2/10 - 너무 별로예요

Kristen

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The bed was so uncomfortable my back and neck hurt the next morning did NOT sleep at all the floor was sticky and nasty the toilet was completely loose. Guy at check in was not friendly at all….. I was very disappointed so we definitely won’t be back. I’ve never stayed somewhere this bad before
2021년 9월에 1박 숙박함
답변 제공: -Carrie, Guest Engagement Team - WoodSpring Suite 님, 2021년 10월 8일
We appreciate you taking the time to rate and review your stay. We are so sorry that your stay was not the pleasant and comfortable one that we intended for because of the overall cleanliness and discomfort of the bed. We apologize for any inconvenience that this caused and will work to improve in these areas for all our future guests. We wish you all the best in your future travels.

2/10 - 너무 별로예요

Eric

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bed bugs every where! First room didn’t have any linen including no sheets on the bed with bed bugs crawling on the walls and the 2nd room was the same. No waste your money here.
2021년 9월에 1박 숙박함
답변 제공: -Carrie, Guest Engagement Team - WoodSpring Suite 님, 2021년 10월 8일
We appreciate you sharing your experience with us, Eric. Your feedback regarding the potential pest sightings is very disappointing to hear. We work diligently to work with our pest control provider to ensure that our hotel is pest free. We will make sure that we communicate with our housekeeping team and pest control provider for immediate action and resolve. We are so sorry for any inconvenience or impact that this had on your stay, and we wish you all the best in your future travels.

2/10 - 너무 별로예요

Lou Ann

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible! This hotel was filthy from the parking lot to the room. Shady characters lurking about outside and didn’t feel safe. The odor was unbearable. I would have left but it was late at night with no other vacancies available. Not even an ice machine or coffee available. The absolute worst hotel experience ever!
2021년 9월에 1박 숙박함
답변 제공: -Claire, Guest Engagement Team - WoodSpring Suites 님, 2021년 9월 15일
Thank you for sharing your honest thoughts, Lou Ann. Please know, we are continually working to improve the service and experience provided to our valued guests. We can't apologize enough that your experience was not the exceptional one that we intended for you, and will make sure that we work hard to improve in these areas for all our future guests. Thank you for allowing us to host you and we wish you the best in your future travels.

2/10 - 너무 별로예요

Amanda

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Dirty
Hotel is dirty! Items are broken. Location is inconvenient.
2021년 8월에 1박 숙박함
답변 제공: -Claire, Guest Engagement Team - WoodSpring Suites 님, 2021년 8월 24일
Thank you for your review, Amanda. Thank you for taking the time to review your stay. Our staff makes a tremendous effort to ensure that your time with us is clean and comfortable. We are so sorry that this did not come through and apologize that we failed to satisfy your expectations. Your feedback will be used to help us address these issues with our team so that we can avoid these issues in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
B.Y.O S 💩
My overall experience was nice. The frint desk cleek was awesome. Inspite of roaches, the room was decent. People need ro learn how to bring thwor own sheets, towels, etc!!!!
2021년 8월에 3박 숙박함
답변 제공: -Brandon, Guest Engagement Team - WoodSpring Suite 님, 2021년 8월 16일
Thank you for your review. We are happy that you enjoyed your overall stay, but are so sorry for the problems with the pest sightings and the linen issues. We will make sure that we use your feedback to help us improve.

6/10 - 괜찮아요

실제 이용하신 고객

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hotel had easy access to the highway. Desk clerk was friendly.
2021년 8월에 1박 숙박함
답변 제공: -Sarah, Guest Engagement Team - WoodSpring Suites 님, 2021년 8월 16일
Thank you for your review. We are so happy that you enjoyed your time with us. Thank you for choosing WoodSpring Suites for your traveling needs!

4/10 - 별로예요

실제 이용하신 고객

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No comment
2021년 7월에 1박 숙박함
답변 제공: -Claire, Guest Engagement Team - WoodSpring Suite 님, 2021년 8월 2일
Thank you for your review. We are so sorry for any issues that you had during your stay. We hope that we have another chance to show you a much better experience the next time you are in the area.

2/10 - 너무 별로예요

Bruce

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible, cobwebs, dust on blinds, broken furniture, bugs, stains on floors.
2021년 6월에 1박 숙박함
답변 제공: Danny 님, 2021년 6월 30일
We apologize for the issues. Thank you for your feedback and we will continue to improve on these matters.