로비

슈어스테이 플러스 바이 베스트 웨스턴 트웬티나인 팜스 조슈아 트리 여행 후기

2.5 out of 5

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 296개" "
평점 8 - 좋아요. 1001개 이용 후기 중 317개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 188개" "
평점 4 - 별로예요. 1001개 이용 후기 중 107개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 93개" "

7.2/10

청결 상태

8.2/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

10/10 - 훌륭해요

kyungjae

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 24일
Hello kyungjae,We are thrilled that you had such an amazing experience during your stay at our hotel. Your satisfaction is our top priority and we are delighted to receive a perfect score from you. Should you have any further comments or suggestions, we would be more than happy to hear from you. We hope to welcome you back in the near future for another outstanding stay.

8/10 - 좋아요

Jiho

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 9일
Hello Jiho,Thank you for taking the time to share your feedback. We truly appreciate your input and apologize for any inconvenience you may have experienced during your stay. We strive to provide excellent service and will further investigate the issues you've mentioned to ensure improvement in the future. We hope to have the opportunity to welcome you back for a more enjoyable experience.

8/10 - 좋아요

SUNG MIN

2023년 1월에 1박 숙박함
답변 제공: Manager 님, 2023년 2월 14일
Hello SUNG MIN,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
2021년 12월에 1박 숙박함
답변 제공: Manager 님, 2021년 12월 28일
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

6/10 - 괜찮아요

boksoon

2021년 7월에 1박 숙박함
답변 제공: Manager 님, 2021년 7월 8일
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
조슈아트리가기에 좋습니다.
2021년 3월에 1박 숙박함
답변 제공: Manager 님, 2021년 3월 16일
Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
조슈아트리
조슈아 트리 국립공원 가기에 좋습니다.
2021년 2월에 1박 숙박함
답변 제공: Manager 님, 2021년 2월 23일
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

8/10 - 좋아요

Changhwan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
가성비 좋은 호텔
오래된 호텔이라 호텔 컨디션이 최상이라고 할 순 없지만 깨끗하게 관리되어 있었고 조식이 괜찮아서 가격대비 추천할 만한 호텔입니다.
2020년 1월에 1박 숙박함
답변 제공: Manager 님, 2020년 1월 23일
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
모텔에 가깝습니다.
2019년 10월에 1박 숙박함
답변 제공: Manager 님, 2019년 10월 14일
We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.

10/10 - 훌륭해요

JAE HONG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
대체로 만족~
조슈아트리 국립공원 투어(남쪽에서 북쪽으로)에 딱 맞는 좋은 위치에 있습니다. 인디언 코브도 가까워 아침에 산책 삼아 다녀오기도 좋은 위치입니다. 객실내 전자레인지가 비치돼 있어 가족 여행객에 도움이 됩니다.
2019년 1월에 1박 숙박함
답변 제공: front desk 님, 2019년 1월 31일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편안했던 하루밤.
프론트는 친절했으며 아침식사 역시 좋았습니다. 다만 히터 소리가 커서 잠을 자는데 불편한 점 빼고는 모두 좋았습니다.
2018년 12월에 1박 숙박함
답변 제공: Sami 님, 2018년 12월 21일
우리 랑 같이있어 줘서 고마워. 의견을 보내 주셔서 감사합니다.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything is good
Great staff, breakfast, parking, night view(I could see the stars at night) and room. Also near the Joshua tree national park.
2018년 9월에 1박 숙박함
답변 제공: Sami 님, 2018년 9월 24일
Thanks for staying with us. We appreciate your feedback!

8/10 - 좋아요

INSEOK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
조슈아트리 오아시스 비지터 센터와 가까와 국립공원 방문이 용이하고, 차량 5분거리에 대형마트가 있고 숙소 내부에 기본 조리도구와 식기가 준비되어 있어 숙소 안에서 음식을 조리해 먹기 좋았음. 내부 수영장이 있어 낮에 휴식하기 좋음
2018년 5월에 1박 숙박함
답변 제공: Sami 님, 2018년 6월 2일
우리 랑 같이있어 줘서 고마워. 의견을 보내 주셔서 감사합니다.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 1월에 2박 숙박함
답변 제공: LACEY 님, 2018년 1월 23일
Thanks for staying with us. We appreciate your feedback!

6/10 - 괜찮아요

Daniel

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The room was nice and pleasant but the swimming pool needed to be cleaned, fitness room needs some work, and one of the bathrooms had little mold in the tub. But thankfully, they've switched me to another room and it was better
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Daniel, We appreciate your feedback and are glad to hear you enjoyed your room switch. We will pass on your comments to the relevant departments for review and improvement. Thank you for bringing these issues to our attention.

8/10 - 좋아요

Holly 님, New York

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were incredibly kind, accommodating and went above and beyond.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 19일
Hello Holly,We are delighted to hear that our staff provided exceptional service during your stay. Your kind words will be shared with the team, and we look forward to welcoming you back for another memorable experience.

8/10 - 좋아요

bertrand

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Hôtel convenable ayant besoin d’un peu d’amour. Piscine trouble, spa non nettoyé. Chambre ayant besoin d’une mise à niveau. Personnel aidant.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 19일
Hello bertrand,Nous prenons note de vos commentaires et nous apprécions vos observations. Notre équipe est dédiée à offrir un service de qualité et nous examinerons attentivement vos retours pour améliorer notre expérience client. Nous espérons avoir la chance de vous accueillir à nouveau dans le futur.

10/10 - 훌륭해요

Valerie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet, clean and good breakfast.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 19일
Hello Valerie,Thank you so much for your compliments on our breakfast and how we were able to meet your expectations of cleanliness and enjoyed our quiet environment,. We cannot begin to tell you how much we appreciate your review. We would love to have you back and we do hope to see you again soon.

6/10 - 괜찮아요

Patricia

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
I think they are attempting to upgrade things at this facility, but the bed was not good. Newer flooring was great, but could use updates. No bathroom in the lobby area. Have to go to the locked pool to get ice. I don’t expect the best at a modest price, but updated.
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 18일
Hello Patricia, Thank you for sharing your recent experience with us. We appreciate your feedback on the newer flooring and take all comments seriously to improve our services. We regret any inconvenience caused during your stay and hope you will consider contacting our management with any further concerns. Your input is valuable as we strive to enhance the guest experience.

8/10 - 좋아요

Se

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Good breakfast.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 17일
Hello Se,We are pleased to hear that you enjoyed our breakfast offerings during your stay with us. Your satisfaction is important to us and we appreciate your feedback.

6/10 - 괜찮아요

Kathy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Positive - Location was close to Joshua NP entrance and restaurants. Negative - Paid for a Unit with a kitchenette but it had NO furnishings, so not functional, oven door was stuck open, not operable, fridge needed to be defrosted and very loud. Definitely not worth the rate we paid. Unit clearly needs to be renovated, shower surround was moldy, bedroom ceiling had major visible patching from water damage, unit was very dark and dingy. Pool area was dirty and pool and hot tub water were very dirty but supposedly open.
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 14일
Hello Kathy,We appreciate your feedback and apologize for your experience. We encourage guests to reach out to us during their stay to address any concerns. Our maintenance team will address these issues promptly. We continually work on improvements and hope you consider staying with us again in the future.

2/10 - 너무 별로예요

Simran

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lot of bird poop in the stair case door handles, lot of smell in the property corridor and the room
2024년 4월에 1박 숙박함
답변 제공: Dawn 님, 2024년 4월 12일
Thank you for your feedback and I'm sorry your stay was not to your liking. I will use this feedback to help us grow and improve as a hotel.

8/10 - 좋아요

Jalal Naghsh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
the facility was kind of old
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 10일
Hello Jalal Naghsh, We appreciate your feedback on the hotel's facilities and will share your comments with our team for future improvements. Thank you for staying with us.

6/10 - 괜찮아요

Harold 님, Rolla

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Very nice mattress but no amenities for handicapped veteran. The toilet was too low with no handrails and the sole small handrail in the shower was not firmly attached to the wall structure on one end and easily moved. The bathroom walls were too thin and carried the sound of running water starting at 6 am. Noisy!
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello Harold,We appreciate your feedback and apologize for any inconvenience. Our aim is to ensure a comfortable stay for all our guests. For any specific accessibility requirements, we recommend reaching out to our management team before arrival. Your comments will be shared with our team for further review.

10/10 - 훌륭해요

Lori

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everyone was so nice, and it was very clean. Beds were super comfy.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello Lori,Thank you for sharing your positive feedback with us! We are glad to hear that you enjoyed our friendly service and comfortable accommodations during your stay. Your kind words are truly appreciated.

8/10 - 좋아요

Ayumi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The shower curtain needs to be replaced, The cleaned towels have some stains and some have a hair. But the kids said it’s better than the other hotels we have stayed in the area and want to come back again:)
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 4일
Hello Ayumi, We appreciate your feedback and are delighted to hear that your kids enjoyed their stay with us. We will share your notes with our housekeeping team to ensure a consistent standard. We look forward to welcoming your family back soon for another enjoyable experience at our hotel.

6/10 - 괜찮아요

troy

좋아요: 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 4일
Hello troy, We appreciate you choosing to stay with us. If you have any further feedback to share, please don't hesitate to reach out to us directly. We value your input and would love to improve your experience for your next visit. Hope to welcome you back soon!

8/10 - 좋아요

Laura

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Hello Laura,We appreciate you choosing our hotel for your stay. Please feel free to share any feedback with us to help improve our services. We look forward to welcoming you back in the future.

2/10 - 너무 별로예요

Paula

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely run down and dirty. Moldy bathrooms. Extension cords running through walkways which is unsafe. Access cards doesn’t always work making it so inconvenient to open doors. Property needs upgrade.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Paula, We appreciate your feedback and apologize for any inconvenience during your stay. Our team will address these concerns to enhance the guest experience. Your safety and comfort are our top priorities, and we will ensure measures are taken to improve the property's condition.

6/10 - 괜찮아요

Mary

출장 여행
좋아요: 직원 및 서비스
The skirting around the beds are outdated and looks bad. The covers on the pillows didn't look that good either. No liners in the trash cans. Going outside from the 2nd floor there is a hole in the wall that the door must have caused it.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Mary, Thank you for sharing your feedback with us. We appreciate your observations and will ensure they are passed along to the relevant departments for review and improvement. Our team is always working to enhance the guest experience and address any maintenance needs promptly.

4/10 - 별로예요

Ashley

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
This property is very old and is a motel, not a hotel. There were homeless people and/or people on drugs walking around the parking lot and our room door. The breakfast was overcooked and not good. We stayed at another Best Western the night after leaving here and it was much nicer for a similar price.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Ashley,We appreciate your feedback and regret to hear about your experience. The safety and comfort of our guests are of utmost importance, and we take all feedback seriously to improve our services. Your comparison with another property is duly noted, and we will strive to enhance our offerings. Thank you for bringing these issues to our attention, and we hope you will consider reaching out to our management team directly to address your concerns fully.

8/10 - 좋아요

susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice choice for the price. Great staff and convenient restaurant and snack shop.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello susan,We are delighted to hear you enjoyed our team's service and dining options during your stay. Your feedback is truly appreciated, and we hope to welcome you back in the future for another pleasant experience!

6/10 - 괜찮아요

Rebecca

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
This was an average hotel with a pretty decent bed. You could tell it needed some updates all around. Many rooms had outdoor entrances, though the 2nd floor had an interior hallway. The exterior door above the dining room didn't close (or lock), so that was concerning. We visited in March, and it was too cold to use the outdoor pool. We could park very close to our room, which was nice. The room itself had a refrigerator, but we had to turn it off overnight because it was VERY loud. We lost connection to the internet and lost all TV streaming and the phone was disconnected (no dial tone).
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Rebecca,We appreciate your feedback on your recent stay with us. Please note that our team values all comments to improve our guests' experience. Kindly be informed that management is available to address further concerns you may have from your visit. We hope to host you again in the future for an enhanced stay with us.

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 20일
Hello Daniel,We are thrilled to hear that you had an excellent experience at our hotel. We hope to welcome you back soon for another wonderful stay!

6/10 - 괜찮아요

Jill

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We were on the ground floor and were woken up several time by upstairs moving around the room. The room was very dated unkept and needed a make over breakfast was great for choice but tables needed wiping etc Victoria checked us in and was lovely and helpful... Sadly pool and hot tub closed for winter but the hot tub could have been up and running as they are ment for the cold
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 18일
Hello Jill, We appreciate your feedback and apologize for any disturbances during your stay. Our team will work to address noise concerns and strive to improve our room conditions. We're glad you enjoyed the breakfast and the service provided by Victoria. Regarding the pool and hot tub availability, please note that seasonal closures are in place. Kindly plan your future visits accordingly and contact us directly for any further assistance.

6/10 - 괜찮아요

Christopher

연인과의 여행
Key did not work. TV didn’t work. Staff was friendly and helpful
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 17일
Hello Christopher,We apologize for the issues you experienced and appreciate your kind words about our staff. Your feedback is valuable for our continuous improvement and we will address these issues promptly. Thank you for staying with us.

8/10 - 좋아요

Brigette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall, the stay was nice. The girls at the front desk were helpful and very nice. The free included breakfast was simple but appreciated. It is an older hotel so yes a bit dated, but my room was kept up in nice condition.. I did not notice anything needing repair or banged up. I slept well, the bed was comfortable. I was traveling by myself and felt safe there.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Brigette,We are pleased to hear that you had a nice stay and that you found our front desk staff helpful. Thank you for your feedback on our breakfast offering and your room condition. Your comfort and safety are our top priorities. We appreciate your kind comments and hope to welcome you back soon.

4/10 - 별로예요

Angeles

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The couch armrests were disgustingly dirty. The trash bins didn’t have a liners. We paid for a king bed and got a queen. The doors also didn’t seem sturdy. Wouldn’t stay here again.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 13일
Hello Angeles, We appreciate your feedback and apologize for any inconvenience you encountered during your stay. Your comments will be shared with our team for further review and improvements to ensure a better experience for our future guests.

10/10 - 훌륭해요

Darcy

가족 여행
좋아요: 청결 상태
The clerk was very kind and great and helpful!!!
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 12일
Hello Darcy,We are pleased to hear that you found our clerk to be kind and helpful during your stay. It was our pleasure to assist you, and we hope to welcome you back in the future.

6/10 - 괜찮아요

Hannah Louise

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Hello Hannah Louise,We appreciate you choosing our hotel for your recent stay! If there are any areas of improvement you'd like to share, please feel free to reach out to us directly. We hope to welcome you back soon for an even better experience next time!

6/10 - 괜찮아요

Tim

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Tim,We appreciate you choosing to stay with us and hope you had a pleasant experience. If there are any details you would like to share to help us improve, please feel free to contact our team. We look forward to welcoming you back in the future.

8/10 - 좋아요

Nancy

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Nancy, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

4/10 - 별로예요

Huong

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was blood on the pillowcase. We didn’t notice it until the next morning when it was too late.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 29일
Hello Huong, We're sorry to hear about your experience. We encourage guests to immediately report any concerns to our housekeeping team for prompt resolution. Your feedback is valuable in helping us maintain our high standards of cleanliness.

6/10 - 괜찮아요

George 님, VENTURA

좋아요: 직원 및 서비스
Staff
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 28일
Hello George, We value your feedback regarding our staff. We strive to provide excellent service to all our guests consistently. If you have any further comments or concerns, please do not hesitate to reach out to our management team. Thank you for staying with us.

2/10 - 너무 별로예요

Sangho

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unclean bedroom, refrigerator/floor/wall noise, electrical outlet not working....overall I don't recommend...
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 22일
Hello Sangho, We regret to hear about your recent experience and appreciate your feedback. We encourage guests to reach out to our management team directly to address any concerns so they can assist accordingly. Thank you for bringing these issues to our attention.

8/10 - 좋아요

Scott

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Budget price and fairly close to Joshua Tree.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 22일
Hello Scott,We are delighted to hear you found our hotel to be affordable and conveniently located near Joshua Tree. We strive to offer a comfortable stay at a competitive rate for all our guests. Your proximity to the national park must have made for a memorable visit. Thank you for choosing to stay with us!

6/10 - 괜찮아요

Kathleen 님, Woodland Hills

연인과의 여행
No hot water at 1pm. Told that there were too many guests and to wait. We stayed two nights. Room was never cleaned.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 21일
Hello Kathleen, We apologize for any inconvenience you experienced during your recent stay. Guest feedback is important to us, and we will address the issues you've raised with the relevant teams for further review and improvement. We appreciate you bringing this to our attention to enhance our service for all guests.

10/10 - 훌륭해요

Tom

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 6일
Hello Tom,We are thrilled to hear that you had a wonderful stay with us! We strive to provide exceptional service and it is great to know that we were able to exceed your expectations. If you have any further feedback or if there is anything we can do to make your next stay even better, please do not hesitate to reach out to us. We hope to welcome you back soon!

10/10 - 훌륭해요

Beatriz

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was our second time staying at this hotel and it was great. Staff is super friendly and helpful.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 1일
Hello Beatriz,Thank you for choosing our hotel for your second stay! We are delighted to hear that our friendly and helpful staff made your experience enjoyable. We appreciate your feedback and look forward to welcoming you back for another great stay in the future.

2/10 - 너무 별로예요

Thomas

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
BED BUG in the room. Unacceptable.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Hello Thomas,We appreciate you bringing this to our attention and apologize for any inconvenience caused. The comfort and well-being of our guests is of utmost importance to us. Our team takes immediate action to address any issues reported to ensure a pleasant stay for all future guests. We encourage you to reach out to our management team directly to discuss your experience further. Thank you for choosing our hotel and we hope to have the opportunity to regain your trust in the future.