룸, 킹사이즈침대 1개 및 소파베드, 금연 | 필로우탑 침대, 다리미/다리미판, 무료 유아용 침대, 간이 침대

베이몬트 바이 윈덤 타일러 여행 후기

2.5 out of 5
베이몬트 바이 윈덤 타일러
3913 Frankston Hwy, Tyler, TX

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 547개 이용 후기 중 228개" "
평점 8 - 좋아요. 547개 이용 후기 중 181개" "
평점 6 - 괜찮아요. 547개 이용 후기 중 62개" "
평점 4 - 별로예요. 547개 이용 후기 중 35개" "
평점 2 - 너무 별로예요. 547개 이용 후기 중 41개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Renee 님, Jaclsonville

Very nice
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 19일
Hello Renee,We are pleased to hear that you found your stay enjoyable. We always strive to provide a positive experience for our guests. Your feedback is greatly appreciated.

10/10 - 훌륭해요

Adrienne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and bed was extremely comfortable! Staff were all very nice and helpful. Proximity to downtown and other attractions was great. Lots of shopping and restaurants nearby.
2024년 4월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 13일
Hello Adrienne,We are pleased to hear that you enjoyed our comfortable rooms and friendly staff. Our convenient location near downtown and various attractions is something we take great pride in. Thank you for choosing to stay with us, we hope to welcome you back in the future.

10/10 - 훌륭해요

Anna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 12일
Hello Anna,We're thrilled to hear you had a fantastic stay with us! If you need any assistance in the future, please don't hesitate to reach out.

10/10 - 훌륭해요

Robert

2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 10일
Hello Robert,We are delighted to hear that you had a wonderful experience at our hotel! If there is anything else we can do to enhance your next stay, please do not hesitate to reach out to us. We look forward to welcoming you back soon!

6/10 - 괜찮아요

Elvis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My tv remote was missing battery cover, hot water didn’t stay hot very long other than that OK
2024년 3월에 2박 숙박함
답변 제공: ap 님, 2024년 3월 19일
We apologize for any inconvenience while your stay with us, we are 24/7 open, and our staff are ready to accommodate you hence we have known that only your room was having hot water issue we would have immediately taken action to resolve the issue. We will make sure to look into it and fix or resolve it asap

10/10 - 훌륭해요

Joy 님, Ore City

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 8일
Thank you for the excellent review about the Baymont Tyler, Texas. We are so glad you had a wonderful stay and hope to see you the next time you visit the area.

4/10 - 별로예요

Deanna

연인과의 여행, 반려동물 동반 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
I’ll just share from start to finish… Booked a room via Expedia, Standard King room - nothing crazy. Get there, parking lot is very small, along with the amount of space between cars. Anyway, we check in, head up to the room. It’s a room with two queen beds. Not what I booked. Husband went down to get it fixed, since I paid for a King room. He was told that she booked all the king rooms and that’s all that was left. That I was also contacted through Expedia, which I wasn’t, to notify me of the situation. Which I wasn’t. No email, no text, no message in the Expedia app. Didn’t even offer to compensate for the error on their part. I shouldn’t have been able to book a room of that kind if there wasn’t any available. Then after all that, the TV doesn’t even work. Ok option if you just need a place to put your head for the night, but don’t expect much from it.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 7일
Hello Deanna, We regret to hear about the inconvenience you experienced during your stay. We apologize for any confusion regarding your room type and the technical issue you encountered with the TV. We always strive to meet our guests' expectations and will address the concerns you've raised with our team for improvement. Your feedback is genuinely appreciated as it helps us enhance the guest experience.

10/10 - 훌륭해요

Anna

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 4일
Thank you for the excellent review about the Baymont Tyler, Texas. We are so glad you had a wonderful stay and hope to see you the next time you visit the area.

2/10 - 너무 별로예요

Jaciel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No breakfast it all and milk
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Jaciel, We apologize for any inconvenience you experienced during your stay. Our team strives to provide a wide range of breakfast options, and we regret if this fell short. Your feedback is valuable to us and will be shared with the relevant departments for review and improvement. For any further concerns, please contact our management directly.

8/10 - 좋아요

Kendreanna

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Kendreanna, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 - 좋아요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The beds were comfortable but the pillows were not. The morning breakfast was nothing to write home about. But as for as being a clean motel it was.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 30일
Thank you for the kind words about the clean room and comfortable beds. We will address the other items and we hope you give us another opportunity to serve you in the future.

2/10 - 너무 별로예요

javarius

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 26일
Hello javarius,Thank you for staying with us. We would appreciate any additional feedback you may have had during your stay so that we can address any concerns. Please feel free to reach out to us directly.

6/10 - 괜찮아요

Destiny

출장 여행
좋아요: 편의 시설/서비스
It wasn’t terrible but there were a couple things that stood out. I work nights at the hospital which makes it difficult for check ins bc they typically don’t start until 3 pm. Most if not all hotels I’ve stayed at have allowed me to check in early if my rooms is ready and available. At Baymont, they charged me $40 for early check in which has never happened. If that’s the policy, fine. I’d rather pay than sleep in my car from 0730 to 1500. So that was the first inconvenience. I get to my room which is spacious and adequate. The face towels weren’t up to my standards. One had some reddish stains on it and the other had tiny hairs woven into the threads. I typically bring my own towels, so I ignored that. I slept there for three days. As I stated previously I work nights. So on the day of check out I spoke with the front desk employee to see if I could have a late check out. He stated they offer late check out until noon. Before check out even began I’m getting knocks on the door every ten minutes and calls to the room. Which to me meant that information was not relayed to the other staff. That part was the worst because I really needed that extra hour of sleep before driving a long distance especially after a 12 hour shift. Then when I go to hand in key, the man wouldn’t give me a printed receipt. Which I’ve also never been denied. I need them for my records. Its was an average stay, the breakfast options ok. La Quinta down the road is a lil more expensive but better!
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 23일
Hello Destiny, Thank you for choosing to stay at our hotel and providing valuable feedback. We apologize for any inconvenience you experienced during your stay. Early check-in is subject to availability and may incur additional charges, as stated in our policy. We regret if there was any miscommunication regarding late check-out and door knocks. We appreciate your feedback regarding the towels and will address this with our housekeeping team. We always strive to improve our services and hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Tabetha

출장 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 22일
Hello Tabetha,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a positive experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another great stay.

10/10 - 훌륭해요

Guadalupe

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 9일
Hello Guadalupe,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had an excellent experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the near future for another fantastic stay!

10/10 - 훌륭해요

Johnnie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello Johnnie,Thank you for your kind words! We're thrilled to hear that you had an awesome stay with us. We strive to provide exceptional service and create memorable experiences for all our guests. We hope to welcome you back soon for another wonderful stay.

10/10 - 훌륭해요

Dennis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was clean and friendly staff. Only negatives is it’s next to a major intersection so road noise through windows was a little annoying. If you could get a backside room it would probably be perfect. Morning breakfast was extremely spartan.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Thank you for the review. We are glad you liked the clean room and friendly staff. We hope to serve you the next time you visit the area.

10/10 - 훌륭해요

Jennifer

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 13일
Hello Jennifer,Thank you for choosing our hotel for your stay! Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Dear Guest,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience with us. Should you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to us. We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Jimmy L

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best in town
Very nice place. The best breakfast of any.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Jimmy L,Thank you for your positive feedback! We are delighted to hear that you enjoyed our breakfast. Providing a great dining experience is one of our top priorities and it is wonderful to know that we exceeded your expectations. We appreciate you choosing our hotel and hope to welcome you back in the future.

10/10 - 훌륭해요

Michelon

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very nice! Had a great breakfast selection to be a smaller hotel!
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Michelon,Thank you for your kind words about our friendly staff and the breakfast selection. We take pride in providing excellent service and a satisfying dining experience. We hope to welcome you back in the future for another great stay.

8/10 - 좋아요

Milton

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello Milton,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and we hope you had a pleasant experience. Should you have any feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Alexis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Alexis,Thank you for choosing our hotel for your recent stay. We are thrilled to see that you had a wonderful experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Coby

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 2일
Hello Coby,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 - 훌륭해요

Kristen

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was friendly and helpful. Our room worked well for a family of 6 which is hard to find in a hotel. Good stay.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello Kristen,Thank you for sharing your positive experience with our friendly and helpful staff. We are delighted to hear that our room was suitable for your family of six. We strive to provide excellent service to all our guests and we are glad that we met your expectations. We appreciate your feedback and hope to welcome you back in the future.

6/10 - 괜찮아요

Jas

좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
The young lady at my evening check in was EXCELLENT. She was even accommodating for two guests I had in the lobby. My issue was with the overnight/early morning staffer and the morning front desk person. When I came down at 6:30 to put a bag in the car and return to my room the overnight person responded to me as if I was walking in off the street. He was on guard and looking afraid when I asked about breakfast start. On my second trip to the car the day worker was being dropped off for work with that large SUV parked nearly inside the door! It was blocking my exit and did not move up in consideration. When reentering the Hotel the young lady and overnight worker were both looking at me suspiciously, again, as though my presence needed a clarification when it should have been obvious that I was a guest. It didn’t make sense and was not hospitality.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 25일
Hello Jas, Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your kind words about our evening check-in staff. However, we apologize for any inconvenience caused by the behavior of some of our other team members. We will address this with the relevant departments to ensure that all guests feel welcome and valued during their stay. We strive to provide exceptional hospitality and regret if this was not reflected during your experience. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless stay.

6/10 - 괜찮아요

Brittany

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 25일
Thank you for the feedback. We are glad you had a nice stay and hope we have the opportunity to serve you the next time you visit the area.

6/10 - 괜찮아요

Kenna

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you want Fox News screaming at you about the evils of gay sex in the breakfast lounge while you eat, this is the spot for you. That said, the room was clean and comfortable.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 22일
Hello Kenna, Thank you for choosing our hotel for your recent stay. We're glad to hear that you found our rooms clean and comfortable. However, we apologize if the atmosphere in the breakfast lounge did not meet your expectations. We appreciate your feedback and will take it into consideration for future improvements.

10/10 - 훌륭해요

Kavosie

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 22일
Hello Kavosie,We are thrilled to hear that you had a wonderful experience during your stay with us! We strive to provide exceptional service and are delighted that we have met your expectations. We hope to have the pleasure of welcoming you back soon for another exceptional stay.

8/10 - 좋아요

Connie

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 22일
Hello Connie,Thank you for choosing our hotel for your stay! We truly value your business and appreciate your positive rating. If there's anything specific you enjoyed about your experience, please feel free to let us know. We hope to welcome you back in the near future to provide an even better experience.

10/10 - 훌륭해요

Nickolas

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Nickolas,We appreciate you taking the time to rate our hotel! We are delighted to hear that you had a fantastic experience during your stay with us. If you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Tammy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 21일
Hello Tammy,Thank you for choosing our hotel for your stay. We're thrilled to hear that you had a wonderful experience with us. If there is anything else we can do for you in the future, please don't hesitate to reach out. We appreciate your patronage.

8/10 - 좋아요

Kavosie

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello Kavosie, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 - 좋아요

Kevin

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was very clean and the room was excellent. The staff was very friendly and helpful. I actually lost my wedding band while there and when they cleaned the room they found and we were able to arrange to have it picked up. Only reason it did not get a 5 star rating was the breakfast. The biscuts and sausage were still practically frozen and the juice tasted watered down. I will still stay again and would recommend to others
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 15일
Thank you for the kind words about the clean room and helpful staff. We are so glad we got your lost wedding ring back to you! We hope you visit us the next time you visit the area.

10/10 - 훌륭해요

Venkat Chandra Eshwar

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A beautiful and peaceful place to stay.
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 14일
Hello Venkat Chandra Eshwar,Thank you for your kind feedback! We're delighted to hear that you found our hotel beautiful and peaceful. Providing our guests with a tranquil environment is one of our top priorities and we're glad we delivered. We appreciate your choice to stay with us and hope to welcome you back soon for another wonderful experience.

10/10 - 훌륭해요

Luisa

출장 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very Friendly thank you so much I would highly recommend this 💪
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 13일
Hello Luisa,Thank you for your kind feedback! We are glad to hear that you had a great experience with our friendly staff. Your recommendation means a lot to us. We hope to have the opportunity to welcome you back in the future for another excellent stay.

10/10 - 훌륭해요

Savannah

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 13일
Hello Savannah,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you had an exceptional experience with us. We hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The beds!!! The best I've ever slept on! Staff was so friendly and accommodating!
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Thank you for the excellent review about the Baymont Tyler, Texas. We are so glad you liked the comfortable bed and friendly staff. We hope to see you the next time you visit the area.

10/10 - 훌륭해요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Hello Kelly,Thank you so much for rating us a perfect 10 and is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 - 좋아요

Stacy

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 25일
Hello Stacy, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

6/10 - 괜찮아요

Taylor

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
It was okay. I never received room service
2023년 11월에 6박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Hello Taylor,Thank you for sharing your experience with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will take it into consideration to improve our services.

8/10 - 좋아요

Dawn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a nice hotel right off of South Loop-we stayed two nights while we house shopped-very convenient, close to everything-staff was friendly.
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 5일
Hello Dawn, Thank you for choosing our hotel during your visit. We are delighted to hear that you found our location convenient and our staff friendly. We take pride in providing a positive experience for our guests. We hope you had a successful house shopping trip.

2/10 - 너무 별로예요

Stacy

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 17일
Hello Stacy,We apologize for any inconveniences you may have experienced during your stay. We appreciate your feedback and would like to invite you to reach out to our hotel directly so we may address any issues you encountered. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

2/10 - 너무 별로예요

Larry

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
I booked online and I was traveling with the pet the pet deposit said one thing online and when I got to the hotel it was a total different story hotels.com talk to him several times and finally got them to let me stay there but they still want to charge me full price after saying they would charge me at a lower price that matched hotel.com they blamed everything on hotels.com then when they got to the room the TV remote and everything would not work the desk clerk was very nice and tried to help but could not get it to work when he moved the dresser and trash fell out from behind the dresser from previous people and did not clean it up also under the stool by the door there was a bunch of dog treats and toys left over from somebody else chew toys and stuff dog found them had to throw all the stuff away the bed sheets had holes in them and stains all over them when I lay down in bed my foot got stuck in the hole in the sheets and then the bed covers also had a hole had booked two nights only stayed one and left as right now they're still charging me for full two nights Plus deposits and everything we will see what the outcome is will never stay at this facility again even though I frequent this town regularly
2023년 11월에 2박 숙박함
답변 제공: Amita Patel - General Manager 님, 2023년 11월 28일
Dear Guest,Sorry for the inconvenience caused during your stay with us. However, we strictly follow our pet policy. You checked out early and you acknowledged with the manager that you wouldn't be refunded for the room but certainly for the one night, pet fee. The deposit that you mentioned, is collected for Room Incidentals which is 100% refunded at the time of Check-Out. Our House Keeping Team is always thorough and deep cleans all our rooms. We're sorry that your stay was not as per your expectations. We hope you can give us a chance in the future to appease you.

10/10 - 훌륭해요

Lilly

2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 22일
Hello Lilly,Thank you for rating our hotel with a perfect score! We are thrilled to hear that you had such a positive experience during your stay. We appreciate your support and hope to welcome you back again in the future.

10/10 - 훌륭해요

Megan

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 20일
Thank you for the excellent review about the Baymont Tyler, Texas. We are so glad you had a wonderful stay and hope to see you the next time you visit the area.

8/10 - 좋아요

Moises

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 16일
Hello Moises,Thank you for taking the time to share your experience with us. We appreciate your feedback and apologize if your stay did not meet your expectations. We always strive to improve our services and will take your comments into consideration.

8/10 - 좋아요

Dan

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Hello Dan,Thank you for choosing to stay with us. We appreciate your time in leaving a review. If you have any specific feedback or concerns about your recent stay, we encourage you to reach out to us directly so that we can address them accordingly. We look forward to welcoming you back in the near future.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
We found roaches dead on the bathroom sink, their were red/yellow stains all over the walls. The tub had red stains in it as well. The sheets and beds had wierd black things on them. We found other people receipts from different places in the drawers. The TV remote didnt work at all, and our key cards repeatedly had to be redone for us to get into the hotel and our room. The only good thing was the pople who work here are nice and they actually had breakfast.
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 14일
Dear Guest, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 - 괜찮아요

ANDREW

2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 25일
Hello ANDREW,Thank you for the fantastic rating! We strive to provide exceptional service to all our guests. We look forward to welcoming you back in the future.