외관

주스타 라즈푸타나 여행 후기

4 out of 5
주스타 라즈푸타나
Hiran Nagri, Sec 11,Near Savina Nath, Udaipur, Rajasthan

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 54개 이용 후기 중 13개" "
평점 8 - 좋아요. 54개 이용 후기 중 19개" "
평점 6 - 괜찮아요. 54개 이용 후기 중 15개" "
평점 4 - 별로예요. 54개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 54개 이용 후기 중 3개" "

7.4/10

청결 상태

7.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 12월에 3박 숙박함
답변 제공: Ravinder Mahendra 님, 2024년 3월 9일
Dear Guest, Thank you for sparing your precious time to share your ratings on Google. We are glad to note that you liked the resort and had a good time during your stayOn behalf of the team, we look forward to having the opportunity to be able to host you again at our Hotels & Resorts in the near futureYours Sincerely,Ravinder MahendraGeneral ManagerjüSTa Hotels & Resortsgm.rajputana@justahotels.com

10/10 - 훌륭해요

Ismail

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful hotel and good location. Our room was clean and spacious. Check-in staff were quick and efficient,would stay there again
2019년 2월에 2박 숙박함

8/10 - 좋아요

Vipul 님, Ahmedabad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient location. Pleasant ambience. Calm and quiet once inside the property. All major landmarks are nearby
2018년 11월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

2018년 10월에 2박 숙박함

8/10 - 좋아요

Patrick 님, London

좋아요: 청결 상태, 직원 및 서비스
Beware the hot water arrangements
The room was pleasant enough and the grounds nicely kept with a good zised pool. Hot water is only automatic for three hours in the mornning and three hours in the evening. At other times you have to request it is turned on. Also when house keeping clean the rooms they take away the towels which are not replaced until late afternoon. Small inconveniences that can be overcome but not really up to scratch. The food in the restaurant is good and the outdoor bar ins a nice touch.
2018년 3월에 2박 숙박함
답변 제공: juSTa Hotels & Resorts 님, 2018년 5월 2일
Dear Guest, We are happy to read such kind and encouraging words about our hotel. We thank you so much for choosing juSTa Hotels & resorts and giving us opportunity to host you as our esteemed guest. We are indeed glad to note that you liked our resort. On behalf of our team, we once again thank you and look forward to be able to host you again in the near future. Yours Sincerely, Deepak Sharma Manager - Operations jüSTa Hotels & Resorts

8/10 - 좋아요

Monique

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Netheid en service iets buiten centrum Udaipur
Mooi heritage hotel bestaande uit losse gebouwen met enig achterstallig onderhoud. Rustige ligging iets buiten het centrum, mooie grote kamers. Voorzien van veel groen. Ideaal voor een paar dagen Udaipur. Hoog servicelevel ! Zeker aan te bevelen.
답변 제공: juSTa Hotels & Resorts 님, 2018년 5월 2일
Dear Guest, We thank you truly for sparing your precious time to write about resort, its architectural beauty and amenities available in our resort through Hotels.com. We are extremely glad that you liked our resort and had a good time during your stay.It is our endeavour to ensure that every guest stay is made a memorable one and provide them with homely atmosphere. On behalf of our team, we look forward for the more opportunities to be of service to you. Yours Sincerely, Deepak Sharma Manager - Operations jüSTa Hotels & Resorts

6/10 - 괜찮아요

Monica

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Decadente e costoso hotel
Hotel caro per il servizio che offre e la location è un pochino da ristrutturare. Hotel interessante ma da ristrutturare. Personale invadente.
답변 제공: juSTa Hotels & Resorts 님, 2018년 5월 2일
Dear Guest, Thank you for sparing you precious time to share your feedback on Hotels.com. We are glad to note that you liked the service provided by our team members. We would like to inform you that during your next visit we will definitely exceed your expectation on all the aspect which we are earnestly looking forward to. Yours Sincerely, Deepak Sharma Manager - Operations jüSTa Hotels & Resorts

4/10 - 별로예요

VIVEK 님, Mumbai

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Worst hotel ...not 4 star by anymeans
Property is good but not well maintained...locattion difficult to find (thanks to google map). poor service....even hot watet is not available...no room heater even in cold winter...managed by some untrained guys....will never stay in any justa hotel
2017년 12월에 2박 숙박함
답변 제공: juSTa Hotels & Resorts 님, 2018년 5월 2일
Dear Guest, We truly thank you for sparing time to write your feedback in Expedia. Your feedback is important to us. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our hotel. Please be assured, the lapse was purely unintentional. We have briefed the team & have been conducting regular training sessions to everyone in the team to avoid guest discomfort. I would like to assure you the best of hospitality on your future visits to juSTa. We thank you for having given us the opportunity to host you. jüSTa Hotels & Resorts, as an organization prides itself in exceeding every guest expectation and is open to feedbacks which could see us getting to the next level. On behalf of team at jüSTa, we look forward to host you again in the near future. Yours Sincerely, Deepak Sharma Manager - Operations jüSTa Hotels & Resorts

6/10 - 괜찮아요

Atik 님, surat

좋아요: 청결 상태, 객실의 편안함
It’s fine it’s far from citi place silent place it good it’s ok
2017년 10월에 3박 숙박함
답변 제공: juSTa Hotels & Resorts 님, 2018년 5월 2일
Dear Guest, It was indeed a pleasure to have had the opportunity to host you as our esteemed guest. We are honoured to note that you liked our hotel, Quality of food served, and the service provided by our team members. We thank you for sparing your precious time to write such positive words about our hotel in Expedia. On behalf of our team at juSTa, we look forward for the delight of welcoming you back. Yours Sincerely, Deepak Sharma Manager - Operations jüSTa Hotels & Resorts

10/10 - 훌륭해요

Rozy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: juSTa 님, 2017년 4월 18일
Dear Guest, We thank you truly for sparing your precious time to rate our resort through Expedia. We are extremely glad that you liked our resort and had a good time during your stay. It is our endeavour to ensure that every guest stay is made a memorable one and provide them with homely atmosphere. On behalf of our team, we look forward for the opportunity to host you as our esteemed guest in the near future. Yours Sincerely, Jitendra Sharma Operations Manager

6/10 - 괜찮아요

Achint

좋아요: 직원 및 서비스
Nice hotel
It's a great property although it needs an upgrade.
답변 제공: juSTa 님, 2017년 4월 10일
Dear Guest, Thank you for sparing you precious time to share your review on Expedia. We are glad to note that you liked our resort. jüSTa as an organization believes in treating every guest feedback and suggestion with utmost priority and looks upon as an opportunity to go the extra mile and ensure a wonderful stay for every guest. On behalf of team, we truly look forward to having you stay in our Hotels & Resorts and serve you yet again as our esteemed guest. Yours Sincerely, Jitendra Sharma

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disgusting
Did not have a pleasant time at this place! Have travelled the world and this hotel was horrible! The bathroom had a funky smell in it plus insects flying about in shower room, the floors of room were dirty including the staircase leading to rooms! The most appalling bit was when I went to the reception bathroom to wash my hands the bathroom faucet was dismantled, the hand soap dispenser was filthy!!!! This hotel in my opinion needs to be shut down!!
답변 제공: Jitendra Sharma 님, 2017년 4월 10일
Dear Guest, We truly thank you for sparing time to write your feedback in Expedia. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our resort. Please be assured, the lapse was purely unintentional. We have investigated on the areas of concern highlighted by you. As such we were able to rectify and resolve on those points. I would like to take this opportunity to assure you that your feedback is treated with high importance and it is our foremost priority to ensure that every feedback is actioned and looked upon as an opportunity to go the extra mile to ensure a great experience for all our guests. On behalf of the team at jüSTa, we once again thank you for your feedback and look forward to having the opportunity to be able to host you again at our hotels & resorts in the near future. Yours Sincerely,

10/10 - 훌륭해요

Arjun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable and spacious
Very nice and comfortable stay. Spacious rooms/villas in a large gated campus - beautifully decorated. The hotel made very nice travel arrangements to tour Udaipur and Chittor.
답변 제공: juSTa 님, 2017년 4월 10일
Dear Guest, Thank you so much for your kind words of appreciation. It is indeed a pleasure to note that you liked our resort, its location and spacious rooms/villas. We are happy to note that you had a nice and comfortable stay at our resort. Your compliments are our greatest reward. It is our constant endeavor to make our guests feel special in every aspect and providing highest quality of service. It was an absolute pleasure to have had the opportunity to serve you. We look forward to host you yet again as our esteemed guest in the near future. Yours Sincerely, Jitendra Sharma

8/10 - 좋아요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Very nice place to stay, but rooms need updating. Apart from breakfast, the food was not that great, did get ill after buffet on first night. However, Restaurant Manager did show concern.
답변 제공: juSTa 님, 2017년 4월 13일
Dear Guest, We sincerely thank you for sparing time to write your experience in Expedia. It is indeed a pleasure to know that you liked out resort. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our resort. Please be assured, the lapse was purely unintentional. Food - We have noted down this point and discussed with concerned department to improvise on the food served. We have briefed the team & have been conducting regular training sessions to everyone in the team to avoid guest discomfort. I would like to assure you the best of hospitality on your future visits to juSTa. We thank you for having given us the opportunity to host you. Yours Sincerely, Jitendra Sharma

6/10 - 괜찮아요

jan 님, Sydney

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Well laid out.
Could do with umbrellas around the pool. We had booked a twin share but were upgraded to a bungalow with a king bed and had to have another bed moved to room. The better accommodation compensated for the inconvenience
답변 제공: Jitendra Sharma 님, 2017년 4월 13일
Dear Guest, We thank you for sharing your thoughts in Expedia. Please accept our sincere apologies for the inconvenience you have had to experience. We have investigated on the areas of concern highlighted by you and noted down the feedback provided. Every guest feedback is important for us and is treated with utmost priority. We assure you that we will definitely work on our standards. On behalf of our team, we look forward for another opportunity to be able to host you as our esteemed guest and assure you to exceed your expectation on all the aspects. Yours Sincerely,

10/10 - 훌륭해요

Rajendra 님, India

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Spacious and well maintained
Excellent in all respect like cleanliness, services , staff , food etc
답변 제공: juSTa Hotels & Resorts 님, 2016년 4월 29일
Dear Guest, Thank you so much for taking out time to write such kind and positive review about product and service. It is indeed a pleasure to note that you liked our resort, the amenities and the service provided by our team members. Your feedback is very valuable for us and plays a vital role in encouraging us to go the extra mile and ensure a great experience to every guest. On behalf of our team at jüSTa, we once again thank you for your recommendation and truly look forward for the opportunity to serve you yet again as our esteemed guest in the near future. Yours Sincerely, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Udaipur hotel located within a filthy area.
This hotel is located about 4 kilometers away from the central attraction of lake pichola and the palaces. 4 kilometers in India can take up to 45 mins even by car. It is located in a filthy area. The staff is helpful especially the front desk. Getting transportation back and forth was a chore.
답변 제공: juSTa Hotels & Resorts 님, 2016년 4월 28일
Dear Guest, Thank you for your feedback. Encouragement of guests like you pushes us do even better. We are delighted to know that you liked the service extended by our team members. We look forward to welcoming you back again at our hotels. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We look forward for having more opportunities to service you again. Warm Regards, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com

4/10 - 별로예요

ramesh 님, ohio, usa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was stinking
No water pressure in washrooms, rooms need repair, towels are old, Soddy service and billing.
답변 제공: juSTa Hotels & Resorts 님, 2016년 4월 29일
Dear Guest, We truly thank you for sparing time to write your feedback in Expedia. Your feedback is important to us. Please accept our sincere apologies for the inconvenience you and your fellow guest have had to experience during your stay in our hotel. Please be assured, the lapse was purely unintentional. We have briefed the team & have been conducting regular training sessions to everyone in the team to avoid guest discomfort. I would like to assure you the best of hospitality on your future visits to juSTa. We thank you for having given us the opportunity to host you. jüSTa Hotels & Resorts, as an organization prides itself in exceeding every guest expectation and is open to feedbacks which could see us getting to the next level. On behalf of team at jüSTa, we look forward to host you again in the near future. Yours Sincerely, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com

6/10 - 괜찮아요

Bhupesh

별로예요: 객실의 편안함
답변 제공: juSTa 님, 2016년 2월 6일
Dear Guest, Thank you for your feedback. Encouragement of guests like you pushes us do even better. We are delighted to know that you liked the service extended by our team members. We look forward to welcoming you back again at our hotels. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We look forward for having more opportunities to service you again. Warm Regards, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not worth spending the money!
We thought we were booking a 4 star hotel with 4 star facilities. A booking on Hotels.com was indicating a premier room with minibar and refrigerator, but there are only villa rooms that have those facilities. We don't know if we paid for villa rooms and were put up in regular rooms calling them premium rooms or not. We were expecting much more after staying in heritage hotels but this one isn't any where near a heritage hotel.
답변 제공: juSTa 님, 2016년 2월 27일
Dear Guest, We thank you for taking out time to write a review about our hotel and share your experience with the Tripadvisor community. It is indeed an honor to have opportunities to serve you during your visit to Udaipur. Please accept our sincere apologies for the inconvenience caused during your stay. Mini Refrigerator - We were facing technical difficulties with the mini refrigerator in the premier rooms and it's unfortunate that you were at the receiving end of it. We would like to inform you that you were placed in a premier room and the issues has been sorted out. jüSTa as an organization believes in treating every guest feedback and suggestion with utmost priority and looks upon as an opportunity to go the extra mile and ensure a wonderful stay for every guest. On behalf of team, we truly look forward to having you stay in our Hotels & Resorts and serve you yet again as our esteemed guest. Yours Sincerely, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com

10/10 - 훌륭해요

Ravi 님, Ahmedabad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay in udaipur
It was nice stay at rajputana just a resort. Firstly they had shifted us in normal room but later they realized and shifed in premier room. Room condition were nice and they were clean. Food was also good but need alot improvisation in menu selection. Staff were also good and promt service and answer for your queries. Overall i would recommend to my friends and colleagues to over there.
답변 제공: juSTa 님, 2016년 2월 27일
Dear Guest, Thank you so much for taking out time to write such kind and positive review about product and service. It is indeed a pleasure to note that you liked our resort, the amenities and the service provided by our team members. We have noted down your feedback with regards to choices in menu and has been discussed with the concerned personnel. Your feedback is very valuable for us and plays a vital role in encouraging us to go the extra mile and ensure a great experience to every guest. On behalf of our team at jüSTa, we once again thank you for your recommendation and truly look forward for the opportunity to serve you yet again as our esteemed guest in the near future. Yours Sincerely, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스
Calm stay
Very nice and calm stay at hotel. Found lizards in the room. Breakfast not upto the mark
답변 제공: juSTa Hotels & Resorts 님, 2015년 12월 28일
Dear Guest, We take this opportunity to thank you for choosing Rajputana, Udaipur for your stay during your visit to Udaipur. It gives us immense pleasure to note we were able to live upto your expectation on most of the aspects and you liked our resort, cleanliness we have maintained and the quality of food served. We have noted down your feedback with regards to breakfast and pest control. We assure you that we will action the same on a priority basis. Our team members are extremely glad to note their efforts are so well appreciated. On behalf of our team, we once again thank you and look forward to be of service to you in the near future. Yours Sincerely, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com

10/10 - 훌륭해요

chirag 님, london

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Royalty redefined
refreshing... rejuvenating... and truly majestic
답변 제공: juSTa 님, 2016년 2월 27일
Dear Guest, Our team joins me in thanking for your gracious comments about our hotel and Staff members. We are honored to note that we were able to live up to your expectation on all the parameters during you stay at our hotel. We are happy to note you liked the hotels Amenities, quality of food served and also comfort provided by our team. Your appreciation plays a vital role in encouraging us to go the extra mile and ensure a wonderful experience to every guest We greatly appreciate your recommendation and look forward for the delight of welcoming you back. Yours Sincerely, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Short stay
Service was poor the night we stayed there was a birthday party and as hotel guest we were not informed of this we could not relax in our room or watch tv as the music was so loud till late.in room dinning which we ordered was also cold and expensive.location was okay but if u needed to go out you would definitely need to have transport because the hotel is in the outskirts
답변 제공: juSTa 님, 2016년 2월 27일
Dear Guest, We truly thank you for sparing time to write your feedback in Hotels.com. Your feedback is important to us. Please accept our sincere apologies for the inconvenience you and your fellow guest have had to experience during your stay in our hotel. Please be assured, the lapse was purely unintentional. We have briefed the team & have been conducting regular training sessions to everyone in the team to avoid guest discomfort. I would like to assure you the best of hospitality on your future visits to juSTa. We thank you for having given us the opportunity to host you. jüSTa Hotels & Resorts, as an organization prides itself in exceeding every guest expectation and is open to feedbacks which could see us getting to the next level. On behalf of team at jüSTa, we look forward to host you again in the near future. Yours Sincerely, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best hotel in town
Best hotel in town in similar budget.
답변 제공: juSTa 님, 2016년 2월 27일
Dear Guest, We are happy to read such kind and encouraging words about our resort. We thank you much for choosing jüSTa and giving us opportunity to host you as our esteemed guest. We believe in providing best quality of service to every guest and take care of their needs and requirements. Our team member joins me in thanking you for your recognition and appreciation. On behalf of our team, we once again thank you and look forward to be able to host you again in the near future. Yours Sincerely, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: juSTa 님, 2016년 2월 27일
Dear Guest, Thank you for your feedback. Encouragement of guests like you pushes us do even better. We are delighted to know that you liked the service extended by our team members. We look forward to welcoming you back again at our hotels. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We look forward for having more opportunities to service you again. Warm Regards, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Good resort but in seluded place
Resort is good but location is not so good..staff is helpful and rooms are clean and well maintained
답변 제공: juSTa Hotels & Resorts 님, 2015년 12월 29일
Dear Guest, We thank you so much for taking your precious time to write such encouraging review about our hotel and the service extended by our staff members. It is our constant endeavor to ensure that every guest is made feel special and served to exceed their expectation. Your appreciation gives us an assurance that our efforts to make your stay a wonderful one has been achieved. We are glad that you had a great time at jüSTa. Our team members are tremendously encouraged after reading your words of appreciation. Thank you once again for your valuable feedback and look forward to host you as our esteemed guest in the near future. Yours Sincerely, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com

10/10 - 훌륭해요

DEEPIKA 님, Gurgaon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing services and helpful staff.
Awesome services. We stayed for 1 night, it was a short day out trip. We were given an early checkin which saved us a lot of time. The food was amazing and prices are reasonable. Hotel staff was realy courteous and they upgraded our room as well. All and all a fabulous experience. The front office manager Mr. Brijesh was realy helpful and professional. Would definitely book rajputana for our next visit.
답변 제공: juSTa 님, 2016년 2월 27일
Dear Guest, We are tremendously delighted to note that you found our hospitality to be great. Your feedback has been shared with our staff members especially Mr. Brijesh, who are tremendously motivated and encouraged to go extra mile and ensure great experience to every guest. Your feedback is our greatest reward. We truly thank you for your recognition and for your support. It is our constant endeavor to provide a homely atmosphere with best quality of service to every guest. On behalf of our team at jüSTa, we look forward to welcome you again in the near future. Yours Sincerely, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com

8/10 - 좋아요

karanjeet 님, mumbai

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place
good property overall
답변 제공: juSTa 님, 2016년 2월 27일
Dear Guest, We truly appreciate and thank you for sparing your time to share your thoughts about our hotel and services through Hotels.com. It is indeed a pleasure to note you felt the resort to be excellent. We are also glad that you liked the service extended by our team. We have conveyed your appreciation to all our staff members who are extremely motivated as their efforts to make your stay a comfortable one has been achieved and so well appreciated. On behalf our team, we yet again thank you for your valuable feedback and look forward to welcome you back in the near future. Yours Sincerely, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
답변 제공: juSTa 님, 2016년 2월 27일
Dear Guest, We are glad to have had the opportunity to host at our hotel. it gives us immense pleasure to note that you have had a comfortable stay. Your compliments are our greatest reward. It is our constant endeavor to make our guests feel special in every aspect and providing highest quality of service. We earnestly look forward to having you stay in our hotel and serve you yet again as our esteemed guest. Yours Sincerely, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com

2/10 - 너무 별로예요

sona sharma 님, mumbai

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
cockroach n insect infested.indifferent staff.
Hotel bathrooms infested with big cockroach.beds makes ur body itch.large spiders crawling all over walls.on complaining the staff is unbothered.during checkin ,nobodys available nor interested to attend to u.property is beautiful bt wasted due to poor maintainance.no staff at pool site.mr bhagwati in restaurant makes dining pleasurable.ms monica, ms pinky at front desk made checkout painless.mr gumit ,hopeless indifferent representative of hotel, making our checkin traumatic.wen asked to change room, says bear with the disfunctional toilet flush.
답변 제공: juSTa 님, 2016년 2월 27일
Dear Guest, We truly thank you for sparing time to write your feedback in hotels.com. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our hotel. We have investigated on the areas of concern highlighted by you. As such we were able to rectify and resolve on those points. Pest Control - We have noted down this point and discussed with concerned department to improvise on the pest control and we would like to assure you that this will be resolved immediately. Guest Service & Attitude - We have intensified our training sessions to all our staff members in every department to improve efficiency levels with responsible communication, behavior and demonstrating extreme care, promptness and sensitivity while interacting with all guests. I would like to assure you that this is not our standard practice and we value every guest need and feedback as important. I would like to take this opportunity to assure you that your feedback is treated with high importance and it is our foremost priority to ensure that every feedback is actioned and looked upon as an opportunity to go the extra mile to ensure a great experience for all our guests. On behalf of the team at jüSTa, we once again thank you for your feedback and look forward to having the opportunity to be able to host you again at our hotels in the near future. Yours Sincerely, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com

10/10 - 훌륭해요

Rajesh 님, New Delhi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Hotel to Stay in Udaipur
Beautiful Hotel property with excellent surroundings. We stayed in Swiss Tent room and had a wonderful relaxing enjoyable time. You can enjoy nature, greenry and Udaipur.
답변 제공: juSTa Hotels & Resorts 님, 2015년 12월 28일
Dear Guest, It was an absolute pleasure to have had the opportunity to host you as our esteemed guest. We are honored to note that you liked our resort, lawn area and most of all the service provided by our Staff members. It is appreciation such as yours that motivates them to go extra mile and ensure a wonderful experience to all the guests. On behalf of our team at jüSTa, we look forward for the opportunity to host you at our Hotels & Resorts across the country. Yours Sincerely, Jitendra Sharma Operations Manager jüSTa Hotels & Resorts manager.udaipur@justahotels.com

8/10 - 좋아요

atul 님, chsndigarh

nice place .. should improve service and food
It is a nice place nice rooms nicely kept but the staff and the service not so good the food and the service in room and restaurent needs to be overhauled.
답변 제공: juSTa 님, 2016년 2월 27일
Dear Guest, Thank you so much for taking out your precious time to share your feedback. It is indeed important for us. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our resort. We have investigated on the areas of concern highlighted by you and noted down the feedback provided. Guest Service & Staff Attitude – There has been a serious lapse on our part. We have intensified the training sessions to all our staff members in every department to improve efficiency levels with responsible communication, behavior and demonstrating extreme care, promptness and sensitivity while interacting with all guests. I would like to assure you that this is not our standard practice and we value every guest need and feedback as important. Room Service – This is another area where we are working to bring about positive changes. We yet again apologize and assure you that this mistake will not recur. We have shared your feedback with all our staff members and we once again thank you for your feedback. I would like to take this opportunity to assure you that your feedback is treated with high importance and it is our foremost priority to ensure that every feedback is actioned and looked upon as an opportunity to go the extra mile to ensure a great experience for all our guests. We once again thank you for your valuable feedback and look forward to having the opportunity to be able to host you again at our hotels in the near future. Yours Sincerely, Jitendra Sharma Operations Manager jüSTa Hotels & Resorts manager.udaipur@justahotels.com

8/10 - 좋아요

Nikesh John 님, Bangalore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great resort
The property is beautiful and well maintained. The rooms are classy, spacious,nicely decorated and clean. The attitude of staffs were awesome. Every time, they are smiling and willing to help. The only weak point is the breakfast and food. Breakfast was rather disappointing with very limited.spread- both Indian and international. Dinner was also pretty ok, not good not bad. And location is outside the city, in interiors. But, you can see a beautiful sunrise from your room.
답변 제공: juSTa 님, 2016년 2월 27일
Dear Guest, We are truly honored to be able to host you during your visit to Udaipur. It is indeed a pleasure to note that you liked our resort, its appearance, cleanliness we have maintained and the service provided Your feedback with regards to Choices in breakfast and food quality has been noted and discussed with concerned personnel. Your belief in us motivates and encourages us to set target to next level and work towards achieving the same. Our team members join me in thanking you for your kind and positive words of appreciation. We look forward for more opportunities to be of service to you at our Hotels & Resorts. Yours Sincerely, Jitendra Sharma Operations Manager jüSTa Hotels & Resorts manager.udaipur@justahotels.com

2/10 - 너무 별로예요

sandikan 님, LONDON

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
DON'T BOOK THIS HOTEL
I was very disappointed with the hotel. We booked this hotel nearly 6 months ago and boolked tent accomadation. When we arrived they said that they would upgrade us and put us in the hotel. The next day when I asked about the tent room they said they had none available. We complained but to no avail. The only reason they had upgraded us was they had given away the tent to other guests I think this hotel should not be in your books NO HOT WATER. NO HEATING. CLEANLINESS OF ROOMS POOR! I do not recommend this hotel!
답변 제공: juSTa Hotels & Resorts 님, 2015년 12월 29일
Dear Guest, We truly thank you for sparing time to write your feedback in Expedia. Your feedback is important to us. Please accept our sincere apologies for the inconvenience you and your fellow guest have had to experience during your stay in our hotel. Please be assured, the lapse was purely unintentional. We have briefed the team & have been conducting regular training sessions to everyone in the team to avoid guest discomfort. I would like to assure you the best of hospitality on your future visits to juSTa. We thank you for having given us the opportunity to host you. jüSTa Hotels & Resorts, as an organization prides itself in exceeding every guest expectation and is open to feedbacks which could see us getting to the next level. On behalf of team at jüSTa, we look forward to host you again in the near future. Yours Sincerely, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com

8/10 - 좋아요

Devyani 님, Faridabad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A Relaxed Holiday !!!
I stayed there with family in last week of December.The resort is huge & is located a little away from the main city... They have large lawns, swimming pool & the rooms are spread out in entire area.They have options for rooms & huts too. The resort will give the perfect relaxation time with ample amount of sunlight to soak in..The rooms are decent size with all modern facilities.Our stay included breakfast,which was average.The layout of food needs to be improved & also the options for food need up gradation.The taste was decent, but compared to the other facilities offered Food Department needs to be improved.Overall the staff was nice & courteous, the service was prompt.. They also have an Kerela massage centre inside the resort.We enjoyed a goof massage session after a long day of shopping & sight seeing.. u can give that a try too....
답변 제공: juSTa Hotels & Resorts 님, 2015년 12월 29일
Dear Guest, It was an absolute pleasure to have had the opportunity to host you as our esteemed guest. We are honored to note that you liked the service provided by our Staff members. We have conveyed the same to them. We are truly pleased to read such detailed appreciation about our product and service. We have note down your feedback with regards to improvisation in breakfast and food quality. The same has been discussed and has been actioned. It is appreciation such as yours that motivates them to go extra mile and ensure a wonderful experience to all the guests. On behalf of our team at juSTa, we look forward for the opportunity to host you at our Hotels & Resorts across the country. Yours Sincerely, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com

10/10 - 훌륭해요

saya 님, 愛知県

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: juSTa Hotels & Resorts 님, 2015년 12월 29일
Dear Guest, Thank you for sparing your precious time to write your experience at Expedia. We are extremely glad to note that you liked the resort and most of all the service provided by our team. We greatly appreciate your recommendation and On behalf of the team, we look forward for the delight of welcoming you back in the near future. Yours Sincerely, Jitendra Sharma Operations Manager jüSTa Hotels & Resorts manager.udaipur@justahotels.com

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
Comfortable Stay
My stay was quite nice..i went with my family...we all enjoyed the stay. Rooms were nice and food was also ok..would definately like to avail the services again..
답변 제공: juSTa 님, 2016년 2월 27일
Dear Guest, We truly thank you for sparing time to write your feedback in Hotels.com which is indeed very important for us. It is a pleasure to note that you liked our resort, rooms, food quality and the service provided by our team members. We truly appreciate your recognition as it plays a vital role in encouraging our staff members to go the extra mile and ensure a wonderful stay to every guest. On behalf of our team, we look forward for the opportunity to host you as our esteemed guest in the near future. Yours Sincerely, Jitendra Sharma Operations Manager jüSTa Hotels & Resorts manager.udaipur@justahotels.com

6/10 - 괜찮아요

실제 이용하신 고객

답변 제공: juSTa 님, 2016년 2월 27일
Dear Guest, Thank you for sparing you precious time to share your feedback on Hotels.com. We are glad to note that you liked the service provided by our team members and the resort. We would like to inform you that during your next visit we will definitely exceed your expectation on all the aspect which we are earnestly looking forward to. Yours Sincerely, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com

10/10 - 훌륭해요

Saurabh 님, New Delhi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful...
Excellent hotel for a family trip.....
답변 제공: juSTa 님, 2016년 2월 27일
Dear Guest, It gives us immense pleasure to read such positive, kind and encouraging words about our hotel in Udaipur. We are extremely glad to note that we were exceeding your expectation on all the aspects. We are glad that you liked our resort, beautifully designed rooms, location of our hotel and the service extended by our team members. jüSTa believes in making every guest stay a memorable one by providing them highest quality of service. We greatly appreciate your recommendation and look forward for the delight of welcoming you back in the near future. Yours Sincerely, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com

4/10 - 별로예요

Traveller 님, Toronto

별로예요: 청결 상태, 숙박 시설 상태 및 시설
I was disappointed with the room and services. The room was cold, extra blankets provided were dusty and smelly. Internet connectivity was interrupted and suboptimal. The location was not central.
답변 제공: juSTa 님, 2016년 2월 27일
Dear Guest, Thank you so much for taking out your precious time to share your feedback. It is indeed important for us. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our resort. There has been a serious lapse on our part. We have intensified the training sessions to all our staff members in every department to improve efficiency levels with responsible communication, behavior and demonstrating extreme care, promptness and sensitivity while interacting with all guests. I would like to assure you that this is not our standard practice and we value every guest need and feedback as important. We have shared your feedback with all our staff members and we once again thank you for your feedback. I would like to take this opportunity to assure you that your feedback is treated with high importance and it is our foremost priority to ensure that every feedback is actioned and looked upon as an opportunity to go the extra mile to ensure a great experience for all our guests. We once again thank you for your valuable feedback and look forward to having the opportunity to be able to host you again at our hotels in the near future. Yours Sincerely, Jitendra Sharma Operations Manager jüSTa Hotels & Resorts manager.udaipur@justahotels.com

10/10 - 훌륭해요

alain 님, france

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
bon restaurant bel hotel mais pas l'hiver
à eviter l'hiver pas de chauffage, wifi payant ! bon restaurant
답변 제공: juSTa 님, 2016년 2월 27일
Dear Guest, We are extremely glad for your support and patronage. It gives immense pleasure to note that our motto to provide highest quality of service to every guest has been achieved. We have noted down your feedback on heaters and would like to inform you that this has been actioned. Our team members are tremendously motivated as their efforts are so well appreciated and recognized. We greatly appreciate your recommendation and On behalf of the team, we look forward to having the opportunity to be able to host you again at our Hotels & Resorts in the near future. Yours Sincerely, Jitendra Sharma Operations Manager jüSTa Hotels & Resorts manager.udaipur@justahotels.com

6/10 - 괜찮아요

Amitsinha16 님, New Delhi

별로예요: 청결 상태, 직원 및 서비스
Nice hotel + pathetic view
Satisfactory but nearby area not good.
답변 제공: juSTa 님, 2016년 2월 27일
Dear Guest, We thank you for giving us opportunity to serve you and it is indeed an honor to note that you liked our resort, food quality and the service provided by our staff members. We are grateful for your appreciation of the services provided by the team. Indeed it has been our endeavor to offer excellent accommodation, food and warm and friendly service to all our guests I am delighted to note that you have had an enjoyable stay and it was a pleasure to have been of service to you. Our staff members are tremendously encouraged as their efforts are recognized and appreciated. We are delighted to note that juSTa will remain your choice of hotel on your future visits to Goa and we look forward to welcoming you back again. Yours Sincerely, Jitendra Sharma Operations Manager jüSTa Hotels & Resorts manager.udaipur@justahotels.com

6/10 - 괜찮아요

priyanka 님, delhi

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
sweet n comfort
Its a sweet n comfortable place for a vacation. I enjoyed my stay in rajputana, I highly recommended to have chicken biryani at rajputana its awesome.
답변 제공: juSTa 님, 2016년 2월 27일
Dear Guest, We sincerely thank you for sparing time to write your experience in Hotels.com. It is indeed a pleasure to know that you found our resort to be excellent, rooms to be comfortable and also liked the product and service provided to you by our team. We have shared your appreciation with our staff members, who are highly motivated as their effort to make your stay a comfortable one has been achieved. Your compliments are our greatest reward. It is our constant endeavor to make our guests feel special in every aspect and providing highest quality of service. We earnestly look forward to having you stay in our hotel and serve you yet again as our esteemed guest. Yours Sincerely, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com

8/10 - 좋아요

Raj 님, Mumbai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It looks like a big haveli. Nice decor. Ok OK room
1. Ambiance- It looks like a big haveli. Nice decor. Ok OK rooms (i stayed at 5002). 2. Swimming pool - Its is fairly good and quite relaxing. It was maintained well. 3. SPA - The have in house massage facility which is run by a Keralite couple. I would rate it 7 out of 10. Full body massage would cost 1400 + taxes (12.5%). 4. Outdoor - Nice and well kept lawns where you can take a walk. Its beautiful. 5. Breakfast - Spread is fairly good which has both Indian and western mix of food. Live egg counter serves good omelettes. 6. Staff - Courteous and friendly. Rooms services were fairly good and services were in time. Bad- 1. Location - Its located at Hiran Magri which is on one side if city, If you are not travelling by your car, there is no way you will get an auto rickshaw. Taxi rates at resort is high. If you are opting for this resort, make sure to take no of auto wala and taxies before you come here. 2. Restaurant - Absolute ripoff. Its a restaurant and bar. Charges are way too expensive. The taste is however good. I suggest you eat out side in the market were you can have excellent thali at Rs 110 (Bawarchi) and carry your own booze else your food bill would be more than the room rent. 3. Room - Upholstery and bed line were not up to mark of a resort of this class. Towels were too old and bathroom though clean looked pretty old. 4. Reception - Cold but manageable. They could not find my booking for good 30 mins. Checkout however was smooth.
답변 제공: juSTa 님, 2016년 2월 27일
Dear Guest, Our team joins me in thanking for your gracious comments about our hotel and Staff members. We are honored to note that we were able to live up to your expectation on most of the parameters during you stay at our hotel. Please accept our sincere apologies for the inconvenience you and your fellow guest have had to experience during your stay in our hotel. Please be assured, the lapse was purely unintentional. Your feedback is very valuable for us and plays a vital role in encouraging us to go the extra mile and ensure a great experience to every guest. On behalf of our team at jüSTa, we once again thank you for your recommendation and truly look forward for the opportunity to serve you yet again as our esteemed guest in the near future. Yours Sincerely, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Peaceful place to relax,
IT was indeed a very peaceful stay at hotel, totally comfortable beds with large spacious rooms and a nice breakfast, very much satisfied after the stay.
답변 제공: juSTa 님, 2016년 2월 27일
Dear Guest, We thank you so much for taking your precious time to write such encouraging review about our hotel, its location and the service extended by our staff members. It is our constant endeavor to ensure that every guest is made feel special and served to exceed their expectation. Your appreciation gives us an assurance that our efforts to make your stay a wonderful one has been achieved. We are glad that you had a great time at jüSTa. Our team members are tremendously encouraged after reading your words of appreciation. Thank you once again for your valuable feedback and look forward to host you as our esteemed guest in the near future. Yours Sincerely, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect family getaway
We were pleasantly surprised when we arrived at the Rajputana resort on family vacation. The ambience of the place was amazing. It's the perfect place, a bit away from the hustle bustle of the city. The room and restaurant services were top quality. The rooms were very clean with a homely setting. The swimming pool was amazing and the kids had lots of fun. The hotel staff were very cooperative and friendly, ever ready to help. Checkout was also very fast, within maybe 10 mints. This resort is great value for money and I would certainly recommend the Rajputana - a justA resort to everyone for their perfect family vacation in Udaipir
답변 제공: juSTa 님, 2016년 2월 27일
Dear Guest, We truly appreciate and thank you for sparing your time to share your thoughts about our hotel and services through Hotels.com. It is indeed a pleasure to note you felt the location to be convenient. We are also glad that you liked the service extended by our team. We have conveyed your appreciation to all our staff members who are extremely motivated as their efforts to make your stay a comfortable on has been achieved and so well appreciated. On behalf our team, we yet again thank you for your valuable feedback and look forward to welcome you back in the near future. Yours Sincerely, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com

6/10 - 괜찮아요

Bharat

별로예요: 직원 및 서비스
답변 제공: juSTa 님, 2016년 2월 27일
Dear Guest, Thank you for your feedback. Encouragement of guests like you pushes us do even better. We are delighted to know that you liked the service extended by our team members. We look forward to welcoming you back again at our hotels. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We look forward for having more opportunities to service you again. Warm Regards, Jitendra Sharma Manager - Operations jüSTa Hotels & Resorts manager.udaipur@justahotels.com

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a wonderful stay in the hotel, the kids had a nice time, all of us enjoyed in the swimming pool. Slightly the hotel is out of the main city, but the comfort and service at the hotel compensates for that. Hotel has a very impressive and royal ambience too. It is good option for a comfortable and relaxing getaway travel. I would definitely like to stay in this hotel if I visit Udaipur again.
답변 제공: juSTa 님, 2016년 2월 27일
Dear Guest, It was an absolute pleasure to have had the opportunity to host you as our esteemed guest. We are honored to note that you liked our resort, swimming pool, lawn area and most of all the service provided by our Staff members. It is appreciation such as yours that motivates them to go extra mile and ensure a wonderful experience to all the guests. On behalf of our team at jüSTa, we look forward for the opportunity to host you at our Hotels & Resorts across the country. Yours Sincerely, Jitendra Sharma Operations Manager jüSTa Hotels & Resorts manager.udaipur@justahotels.com

8/10 - 좋아요

rajat 님, jaipur

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
good deal hotel
However the buffet breakfast was very disappointing..and better no one opts and grab b/f out as the city center is very near..rates are pretty high but the quality needs improvement.. Overall price wise its a great deal
답변 제공: juSTa 님, 2016년 2월 27일
Dear Guest, We truly thank you for sparing time to write your feedback in Hotels.com which is indeed very important for us. It is a pleasure to note that you liked our resort, rooms, food quality and the service provided by our team members. We have noted down your feedback with regards to Breakfast and food quality. We truly appreciate your recognition as it plays a vital role in encouraging our staff members to go the extra mile and ensure a wonderful stay to every guest. On behalf of our team, we look forward for the opportunity to host you as our esteemed guest in the near future. Yours Sincerely, Jitendra Sharma Operations Manager jüSTa Hotels & Resorts manager.udaipur@justahotels.com