외관

베스트 웨스턴 윌리츠 인 여행 후기

2.5 out of 5
베스트 웨스턴 윌리츠 인
1777 S Main Street, Willits, CA

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 263개 이용 후기 중 102개" "
평점 8 - 좋아요. 263개 이용 후기 중 78개" "
평점 6 - 괜찮아요. 263개 이용 후기 중 43개" "
평점 4 - 별로예요. 263개 이용 후기 중 26개" "
평점 2 - 너무 별로예요. 263개 이용 후기 중 14개" "

8.4/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Pamela

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 15박 숙박함
답변 제공: nick 님, 2024년 1월 2일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

Luanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

2/10 - 너무 별로예요

Christina

2023년 9월에 1박 숙박함
답변 제공: nick 님, 2023년 10월 12일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Cori

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean, safe place to stay. Short drive into downtown Willits. Convenient to restaurants
2023년 9월에 1박 숙박함
답변 제공: nick 님, 2023년 10월 12일
Thank you for staying with us at Best Western Willits Inn.

6/10 - 괜찮아요

Stephen

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The pool was freezing and the jacuzzi was yellow green color very dirty. The pillows were the cheapest I have seen at a best western, sheets felt like you were sleeping on plastic and beds were very old.
2023년 9월에 1박 숙박함
답변 제공: nick 님, 2023년 9월 8일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 - 훌륭해요

Prasanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: nick 님, 2023년 9월 8일
Again we Thank you for staying with us at Best Western Willits Inn

10/10 - 훌륭해요

Cirilo

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: nick 님, 2023년 9월 8일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Mary

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The little things were delightful
My husband and I stayed at this Best Western for 3 nights. The motel is dated, but I was pleasantly surprised by several things. The light breakfast was quite good. The towels were new, soft, and large. Housekeeping came every day, but never interrupted us. The wifi was good. Check-in and -out was easy. My only complaint was the hours for the pool didn't work for when we wanted to use it, and one of the mornings the gate to the pool was locked when it should have been open. Overall, we had a comfortable stay.
2023년 7월에 3박 숙박함
답변 제공: nick 님, 2023년 8월 29일
hank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Again we Thank you

4/10 - 별로예요

Sharrae

가족 여행
좋아요: 직원 및 서비스
별로예요: 객실의 편안함
I was alone at night and asked to have my room moved for safety and I was told they could not change rooms. The bed was so uncomfortable! The towels were rough. The pool was nice.
2023년 8월에 2박 숙박함
답변 제공: nick 님, 2023년 8월 15일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Machelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The front desk was very kind and helpful.
2023년 8월에 3박 숙박함
답변 제공: nick 님, 2023년 8월 15일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

John

2023년 8월에 1박 숙박함
답변 제공: nick 님, 2023년 8월 29일
hank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Again we Thank you.

10/10 - 훌륭해요

Brenda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Let me check in early and late check out next day.
2023년 7월에 1박 숙박함
답변 제공: nick 님, 2023년 8월 15일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and nicely kept up. Nice pool. A little expensive for a pretty basic room. Bed was very firm and lumpy so quite uncomfortable.
2023년 7월에 1박 숙박함
답변 제공: nick 님, 2023년 8월 15일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Karla 님, Bullhead City

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Right on rod
2023년 7월에 1박 숙박함
답변 제공: nick 님, 2023년 8월 15일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 - 괜찮아요

Bernadette 님, Eureka

좋아요: 청결 상태, 직원 및 서비스
2023년 7월에 2박 숙박함
답변 제공: nick 님, 2023년 8월 15일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

Jacob

2023년 7월에 1박 숙박함
답변 제공: nick 님, 2023년 8월 15일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Anita 님, Stockton

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was friendly. They even helped my husband when he was getting us breakfast as I was getting dressed. Very friendly
2023년 7월에 1박 숙박함
답변 제공: nick 님, 2023년 8월 15일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Ravi

2023년 7월에 1박 숙박함
답변 제공: nick 님, 2023년 8월 15일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

David

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
When we opened the room it was extremely hot. It took a good deal of time to cool the room enough to be able to sleep. Other than that it was a good one night stay.
2023년 6월에 1박 숙박함
답변 제공: nick 님, 2023년 8월 15일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Jeannette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: nick 님, 2023년 8월 15일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

fabien

2023년 5월에 3박 숙박함

8/10 - 좋아요

Clinton

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed were a little hard
2023년 5월에 1박 숙박함
답변 제공: nick 님, 2023년 6월 27일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
별로예요: 숙박 시설 상태 및 시설
Old and tired
Hotel was tired and, overall, just not up to snuff. Light in the bathroom didn’t work. No elevator to second floor, which seems insane in something not marketed as a motel. Just not a place I’d stay again.
2023년 4월에 1박 숙박함
답변 제공: nick 님, 2023년 5월 18일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 - 괜찮아요

Isabel

좋아요: 직원 및 서비스, 객실의 편안함
Stopped for some ZZZZzzz
First room didn't have sheets whatsoever ever, i didn't mind but did tell the manager on duty so we didn't get charged. They were nice enough to switch us rooms, and the second room was great. Service was awesome. We did see the site said continental breakfast, but we went into office and doors were locked at about 820am. Maybe updating all OTA's so people don't get confused, if they're isn't anything available. Other than that, it was quiet, or we were to sleepy to notice anything. Thank you so much..
2022년 12월에 1박 숙박함

6/10 - 괜찮아요

Sofia

2022년 10월에 1박 숙박함

8/10 - 좋아요

Dong

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good for a one night stay
2022년 9월에 1박 숙박함
답변 제공: nick 님, 2022년 9월 21일
Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Christine

2022년 9월에 1박 숙박함
답변 제공: nick 님, 2022년 9월 21일
Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 - 별로예요

Aakar

2022년 8월에 1박 숙박함

2/10 - 너무 별로예요

Emily

2022년 8월에 1박 숙박함

8/10 - 좋아요

Shawn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They were all good. Except they tried to run payment before I arrived. I was using an alternative payment and caused a overdraft.
2022년 7월에 1박 숙박함
답변 제공: nick 님, 2022년 8월 3일
Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

Vincent

2022년 7월에 1박 숙박함
답변 제공: nick 님, 2022년 7월 21일
Thank you

6/10 - 괜찮아요

Tim

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room had an odor, otherwise was okay.
2022년 7월에 1박 숙박함
답변 제공: nick 님, 2022년 7월 15일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Heather

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a great place for a one night stay! Our room was HUGE!
2022년 6월에 1박 숙박함
답변 제공: nick 님, 2022년 7월 3일
THANK YOU

8/10 - 좋아요

Bronwyn

2022년 6월에 1박 숙박함

6/10 - 괜찮아요

Paul 님, Spartanburg

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean
Generally nice and clean hotel. I didn’t use any amenities so I cannot tell you about them. Couldn’t get on the Wi-Fi but didn’t call the office to figure it out either. Solid place to stay.
2022년 6월에 1박 숙박함
답변 제공: nick 님, 2022년 7월 3일
THANK YOUI

8/10 - 좋아요

Melanie

2022년 4월에 1박 숙박함
답변 제공: nick 님, 2022년 7월 15일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 - 괜찮아요

James

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We stayed one night ay the BW in Willits. We were told that only the upstairs area was available. The toilet wouldn't flush completely and the tub filled up with water when we used the shower. When we checked out there were 2 gentlemen smoking in the corridor.
2022년 3월에 1박 숙박함
답변 제공: nick 님, 2022년 4월 4일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Julene 님, San Jose

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet and clean
2021년 12월에 1박 숙박함
답변 제공: nick 님, 2021년 12월 8일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Willits best
I'm from Willits and it was awesome, just like the town! Nice, comfortable bed and extremely clean! Way to go for the management. Highly recommend
2021년 11월에 2박 숙박함
답변 제공: nick 님, 2021년 12월 8일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 - 너무 별로예요

Derek

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They did not provide the amenities that it showed online for the price I could’ve gotten something way better. The air conditioning unit is ancient and shuts off automatically and you have to wait before you can turn it back on causing the room to get stuffy and warm. The TV volume so way too low when they were stricter I could not even hear the TV at all. Staff doesn’t care that they don’t survive what they’re supposed to. I will never go to this hotel again.
2021년 10월에 1박 숙박함
답변 제공: nick 님, 2021년 10월 5일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 - 괜찮아요

Janet

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The facilities were clean and neat, and when I accidently left my phone in the room, our cleaning lady was already bringing it to the main office, which we thought was nice. What we didn't like was the poor offering (brown bag) for breakfast. It had yogurt, granola bar, apple, sweet roll, and a small water - 8 ounces. As you can see, everything was sweet. It is possible to provide nutritious prepackaged foods, as we were done at other hotels, such as breakfast sandwiches, burritos, or even hard boiled eggs. We paid for a 4 person room, got 2 breakfast bags, and were refused even 1 extra bag. Given that at other Best Westerns we were given full breakfast, it just came across as cheap.
2021년 9월에 1박 숙박함
답변 제공: nick 님, 2021년 10월 2일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Jesus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent stay!
My stay was undoubtedly amazing! The check-in was easy and quick. The room was easy to access from the parking lot. The room was clean and stocked with all the necessities. The bed was comfortable. Very much like my usual big Hotel stays.
2021년 9월에 1박 숙박함
답변 제공: nick 님, 2021년 10월 1일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you Jesus.

8/10 - 좋아요

james

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
FRIENDLY PEOPLE
2021년 9월에 1박 숙박함
답변 제공: nick 님, 2021년 10월 1일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you James.

10/10 - 훌륭해요

JINGMING

2021년 9월에 1박 숙박함
답변 제공: nick 님, 2022년 7월 15일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 - 별로예요

Joy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Bummer
The pool was closed - hadn’t reopened since the beginning of COVID. Had that been expressed previously I would not have stayed here. The door to the room was practically broken and had to be kicked to be opened. Not super clean. The lobby was closed so likely no breakfast though I didn’t verify I just figured. But I’m sure the hotel rates didn’t change based on the lack of amenities. Just overall bummer
2021년 9월에 2박 숙박함
답변 제공: nick 님, 2021년 9월 8일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 - 좋아요

Dennis

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Ok place
Was ok nice size room was clean
2021년 8월에 1박 숙박함
답변 제공: Nick 님, 2021년 9월 1일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 - 괜찮아요

Jie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2021년 8월에 1박 숙박함
답변 제공: nick 님, 2022년 7월 15일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The customer service was a palling. When we arrived we were given we were given a room which reeked of tobacco smoke. I politely went to the front desk and ask for a different room and explained the situation with the smoke. Without a word he turned his back on me, got a new key and gave it to me. There was no “I’m terribly sorry” —no explanation, nothing pretty. it was bad service We were there 11 pm on Sunday August 15, 2021
2021년 8월에 1박 숙박함
답변 제공: nick 님, 2021년 8월 18일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I didn't like the room facing the highway st first, but it was very quiet indeed.
2021년 8월에 1박 숙박함
답변 제공: Nick 님, 2021년 8월 18일
hank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.