표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 750개 이용 후기 중 86개" "
10 - 훌륭해요
86
평점 8 - 좋아요. 750개 이용 후기 중 126개" "
8 - 좋아요
126
평점 6 - 괜찮아요. 750개 이용 후기 중 156개" "
6 - 괜찮아요
156
평점 4 - 별로예요. 750개 이용 후기 중 156개" "
4 - 별로예요
156
평점 2 - 너무 별로예요. 750개 이용 후기 중 226개" "
2 - 너무 별로예요
226
5.4/10
청결 상태
6.4/10
직원 및 서비스
4.2/10
편의 시설/서비스
5.0/10
숙박 시설 상태 및 시설
4.8/10
친환경
이용 후기
8/10 - 좋아요
Justin
2024년 4월 9일
좋아요: 청결 상태
Justin
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 11일
Hi Justin,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards, Customer Care Team
10/10 - 훌륭해요
Halen
연인과의 여행, 반려동물 동반 여행
2024년 4월 7일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were really respectful and nice would recommend
Halen
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 11일
Hi Halen,We're thrilled to hear that you had a positive experience with our staff and that they treated you with respect and kindness. Providing excellent service is our priority, and we're glad that our team made a positive impression on you. Thank you for recommending us, and we look forward to welcoming you back for another enjoyable stay in the future!Best Regards, Customer Care Team
4/10 - 별로예요
Steffi
2024년 4월 7일
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Front desk was accommodating to early check in and that went well, the fridge inside was leaking and left a puddle of water. The lock on the door was not working and I felt unsafe as no one came to help and service the lock. Place was okay
Steffi
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 11일
Hi Steffi,We're pleased to hear that our front desk staff accommodated your request for an early check-in smoothly. However, we apologize for the issues you encountered with the fridge leaking and the door lock not working properly. Your safety and comfort are our top priorities, and we regret that we fell short in addressing these concerns promptly. We'll ensure that our maintenance team promptly resolves these issues to prevent any future occurrences. Additionally, we apologize for any cleanliness issues you experienced and will address this with our housekeeping team to ensure improvements are made. Your feedback is valuable to us, and we appreciate you sharing your experience. We hope to have the opportunity to provide you with a more enjoyable stay in the future.Best Regards, Customer Care Team
10/10 - 훌륭해요
Nicholas
2024년 4월 3일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nicholas
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 4일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
2/10 - 너무 별로예요
eric
가족 여행
2024년 4월 2일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing works all the hot tubs were broken the swimming pool smelled like sewer the tv was broken there were tweekers and drug addicts everywhere very gross feeling in the room
eric
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 4일
Hi eric,We apologize for the unacceptable experience you had during your stay. Your comfort and safety are our top priorities, and we regret that we fell short in providing a clean and enjoyable environment for you. We take your feedback seriously and will address these issues immediately with our team to ensure improvements are made. Additionally, we will take steps to enhance security measures to ensure the safety and well-being of all our guests. We understand the importance of maintaining our facilities to the highest standards, and we appreciate your patience as we work to resolve these issues. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Best Regards, Customer Care Team
8/10 - 좋아요
Bret
출장 여행
2024년 3월 24일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms were large and clean and well kept.Over all my stay was pleasant there.
Bret
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 27일
Hi Bret,We're delighted to hear that you enjoyed your stay with us and found the rooms to be spacious, clean, and well-kept! Providing comfortable and well-maintained accommodations is a top priority for us, and we're thrilled that we could meet your expectations in these areas. Your satisfaction is important to us, and we appreciate your positive feedback. If there's anything else we can do to make your next stay even more enjoyable or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another pleasant stay in the future!Best Regards, Customer Care Team
6/10 - 괜찮아요
Guillermo
가족 여행
2024년 3월 24일
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Room outdated. Walls appear to be uninsulated, as you can hear occupants in room above.
Guillermo
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 27일
Hi Guillermo,We understand your concerns regarding the outdated appearance of the room and the lack of sound insulation. To address these issues specifically, we will be implementing a renovation plan to update the rooms with modern furnishings and improve soundproofing measures. Additionally, we will conduct a thorough inspection of the walls to identify any areas where sound insulation can be enhanced, and take appropriate measures to address them. We apologize for any inconvenience caused during your stay and appreciate your feedback, which helps us improve the quality of our accommodations. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced and more comfortable experience.Best Regards, Customer Care Team
2/10 - 너무 별로예요
Joseph
2024년 3월 17일
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Joseph
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 19일
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
6/10 - 괜찮아요
Joseph
단체 여행
2024년 3월 10일
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sheets were dirty, towels feel like sandpaper, mirror was dope tho
Joseph
2024년 3월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 12일
Dear Joseph,We're genuinely sorry to hear about the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment is essential to us, and we apologize for falling short of your expectations in this regard. We'll address this matter promptly with our housekeeping team to ensure that our standards are consistently met. Additionally, we appreciate your feedback about the towels and amenities, and we'll take steps to improve these aspects of our property. It's great to hear that you liked the mirror, and we're grateful for your honesty as it helps us to identify areas for improvement. If you decide to give us another chance in the future, we'll do our best to provide you with a more satisfying experience.Best Regards, Customer Care Team
6/10 - 괜찮아요
tina
2024년 3월 4일
tina
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 5일
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
8/10 - 좋아요
Mark
단체 여행
2024년 3월 1일
좋아요: 청결 상태
별로예요: 편의 시설/서비스
McDonald's and in and out are close with stores close by also
Mark
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 1일
Hi Mark,It's great to hear that you found our location convenient, with popular dining options like McDonald's and In-N-Out nearby, as well as stores for any essentials you may need. We strive to provide our guests with easy access to amenities and attractions in the area, and we're glad you found this aspect of your stay enjoyable. If you have any other questions or need further assistance, please don't hesitate to let us know. We're here to ensure you have a comfortable and pleasant stay!Best Regards, Customer Care Team
10/10 - 훌륭해요
Brandon
2024년 2월 26일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked everything about it and the staff was friendly it was quiet where I was able to get a good night sleep.
Brandon
2024년 2월에 3박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 28일
Hi Brandon,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us and that everything met your expectations. It's fantastic to know that you found our staff friendly, the environment quiet, and that you were able to get a good night's sleep. Providing a comfortable and peaceful experience for our guests is our top priority, and we're delighted that we could deliver that for you. Your satisfaction is important to us, and we look forward to welcoming you back for another great stay in the future! Best Regards, Customer Care Team
2/10 - 너무 별로예요
jeanette E.
2024년 2월 4일
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It was horrible. Everything about it. Basty people everywhere. Yelling all night. And morning. The rooms were run down. Should not even be used ass a motel. I even had to switch room first thing. The first rooms bathroom shower flooded the bathroom. The remote. Did notwork . And there was even missing tile throughout the room. Second room wasnot any better. I even have the pics to prove it.
jeanette E.
2024년 2월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 5일
Hi jeanette,We sincerely apologize for the extremely disappointing experience you had during your stay. Your feedback is deeply concerning, and we take your comments seriously. We understand the importance of a clean and comfortable environment, and it's clear we fell short of meeting these expectations. We appreciate your patience in switching rooms, but it's disheartening to learn that the second room did not provide the expected improvement. We will investigate and address the issues you've raised to ensure that our property meets the standards we strive for. Your satisfaction is our top priority, and we hope to have the opportunity to make amends and provide you with the experience you deserve.Best Regards, Customer Care Team
2/10 - 너무 별로예요
Selina
가족 여행
2024년 1월 10일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I reserved this establishment for an overnight stay for my son and 2 teenage grandsons.
Worst Motel 6 they've ever stayed in. The wall had blood on it. There was a hole punched in the wall of the bathroom. The deadbolt didn't work. The parking lot had several drug addicts. My son said had I not already paid he would have left.
He said he had stayed at the Motel 6 With Ukiah before and it was decent.
This was Motel 6 North. I wouldn't recommend this place to anyone.
If I could have give no stars I would have.
Selina
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 11일
Hi Selina,We sincerely apologize for the disappointing experience your son and grandsons had during their stay at our Motel 6 North. Your feedback is deeply concerning, and we take these issues seriously. The conditions you described are not reflective of our standards, and we are investigating the matter to address and rectify each concern you raised. Cleanliness, staff service, and maintaining a safe environment are top priorities for us. Please be assured that we are taking immediate actions to prevent such occurrences in the future. We appreciate your understanding and hope you reconsider giving us another opportunity to provide the service and accommodations you expect from Motel 6.Best Regards, Customer Care Team
10/10 - 훌륭해요
NANCY
2024년 1월 6일
좋아요: 직원 및 서비스
Very nice and helpful management. Room was super clean! Some rather sketchy people staying here though.
NANCY
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 9일
Hi NANCY,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our management very nice and helpful and that your room was super clean. However, we apologize for any discomfort caused by the presence of some guests. We take the safety and well-being of our guests seriously, and we will review and enhance our security measures to ensure a more comfortable stay for everyone. Your feedback is valuable, and if there's anything specific you'd like to share or if you have suggestions for further improvements, please feel free to let us know. We appreciate your business and hope to have the opportunity to welcome you back for an improved experience!Best Regards, Customer Care Team
2/10 - 너무 별로예요
Arturo
2023년 12월 18일
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Arturo
2023년 11월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 20일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
2/10 - 너무 별로예요
Joseph
2023년 11월 15일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I walked in the room looked over and there was cockroach crawling on the wall. I didn’t stay I walk right out the room. That’s disgusting.
Joseph
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 17일
Hi Joseph,We extend our sincerest apologies for the unacceptable experience you encountered upon entering your room. Your disappointment with the cleanliness and the unwelcome presence of a cockroach is deeply concerning and does not meet our standards of excellence. Immediate action has been taken to address this issue with our pest control experts to ensure a thorough inspection and resolution throughout the property. Your feedback regarding staff attentiveness and service has also been shared with our team for comprehensive training to prevent such occurrences in the future. We value your feedback and hope for the opportunity to restore your faith in our commitment to providing a clean, comfortable, and enjoyable stay should you reconsider giving us another chance.Best Regards, Customer Care Team
10/10 - 훌륭해요
Jaclyn
반려동물 동반 여행
2023년 10월 9일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly!!
Jaclyn
2023년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 11일
Hi Jaclyn,We're delighted to hear that you found our staff to be very friendly during your stay! Providing excellent service is important to us, and we hope to have the pleasure of welcoming you back in the future.Best Regards, Customer Care Team
2/10 - 너무 별로예요
Alex
2023년 10월 4일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nasty
Alex
2023년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 5일
Hi Alex,I'm truly sorry to hear that your experience did not meet your expectations in terms of cleanliness, staff and service, property conditions and facilities, and room comfort. Your feedback is important to us, and we take it seriously. We will use your comments to identify areas that need improvement and work towards providing a better experience for our guests in the future. If you have any specific concerns or suggestions, please feel free to share them, as it will help us address any issues and enhance the quality of our accommodations. Thank you for your feedback.Best Regards, Customer Care Team
10/10 - 훌륭해요
Benjerman
2023년 9월 16일
Benjerman
2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 7일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 - 훌륭해요
실제 이용하신 고객
단체 여행
2023년 9월 4일
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
실제 이용하신 고객
2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 28일
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team
2/10 - 너무 별로예요
Michelle
2023년 8월 31일
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Not like the pictures -don’t stay here!
Spas were out of use & filled with mattresses. Very sketchy people hanging around, shower head in our room would swing around & spray water on the ceiling. Looked like our door had been kicked in-paint was missing and door didn’t align tightly w frame. Walls had patches -smooshed bug on the ceiling & every day at 11am your room key expires and u have to go to the front desk to get a new one!
Michelle
2023년 8월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 1일
Hi Michelle,We apologize for the numerous issues you encountered during your stay. It's clear that we fell short of your expectations in several areas, from the spa facilities to the room condition and key card inconvenience. Your feedback is extremely valuable, and we take it seriously. Rest assured that we will address these concerns to improve our property and service quality. Thank you for sharing your experience, and we hope you'll give us another opportunity to provide a much better stay in the future.Best Regards, Customer Care Team
8/10 - 좋아요
RICHARD
연인과의 여행, 출장 여행
2023년 8월 26일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Reservation got misplaced
RICHARD
2023년 8월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 1일
Hi RICHARD,We sincerely apologize for any inconvenience you experienced due to your reservation getting misplaced. This is certainly not the level of service we aim to provide. Please contact our reservations team or the front desk, and we will do our utmost to rectify the situation promptly and ensure you have a smooth and enjoyable stay. Your satisfaction is our priority, and we appreciate your patience and understanding. Best Regards, Customer Care Team
2/10 - 너무 별로예요
brian
출장 여행
2023년 8월 25일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Roach In The Bathroom
Roach on the floor in the bathroom. Asked for a quiet room and they put me right next to the ice machine. I got to hear the ice machine dump ice all evening.
brian
2023년 8월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 29일
Hi brian,Thank you for sharing your observations about your recent stay. We apologize for any inconvenience you experienced, including the presence of a roach and the noise from the ice machine near your room. We understand the significance of providing a comfortable and peaceful environment for our guests. Your feedback about cleanliness, staff service, property conditions, facilities, and room comfort is duly noted, and we will take steps to address these concerns and make improvements where needed. Your insights are valued, and we hope you might consider giving us another chance to provide you with a more enjoyable stay in the future.Best Regards, Customer Care Team
6/10 - 괜찮아요
Kimberly
연인과의 여행
2023년 8월 6일
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
homeless kept wondering thru the property, mentally ill yelling. Clerk had problem with my check in & I left & came back and was able to check in to a room that needs a deep cleaning in the shower, sink & mirror s. Looked like someone started to renovate then quit. Used to be a nice place before Motel 6 took over
Kimberly
2023년 8월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 9일
Hi Kimberly,We're sorry to hear about your less-than-satisfactory experience during your stay. We understand that encountering disturbances like homeless individuals and noise can greatly impact your comfort. We apologize for any inconvenience you faced during check-in and for the condition of your room not meeting your expectations. Please know that your feedback is valuable to us, and we're actively working on improvements to enhance our guests' experiences. We appreciate your insights and hope that we can provide you with a better stay in the future!Best Regards, Customer Care Team
10/10 - 훌륭해요
Robert
2023년 8월 5일
Robert
2023년 8월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 8일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
2/10 - 너무 별로예요
Kathryn
아이를 동반한 가족 여행
2023년 7월 28일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was disgusting. The bed sheets were covered in burn marks, after walking barefoot bottom of my feet were black, shower was not washed, there were some sort of food stains all over the walls and part of the floor. Will not stay here again.
Kathryn
2023년 7월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 1일
Hi Kathryn,We sincerely apologize for the unacceptable conditions you encountered during your stay. This is not the experience we aim to provide our guests, and we deeply regret the cleanliness issues you described. Your feedback is taken very seriously, and we will address these matters with our housekeeping team to ensure such incidents do not happen again in the future. We hope you can give us another chance to provide you with a much-improved and enjoyable stay!Best Regards, Customer Care Team
2/10 - 너무 별로예요
Timothy
2023년 7월 20일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Timothy
2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 7월 22일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
2/10 - 너무 별로예요
Travis
2023년 7월 17일
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Yuck!
I booked the room for 1 night to get some rest during a 9 Hr road trip, but didn’t end up staying at all! We got checked in and handed keys and the parking lot was full of sketchy looking people including guys drinking alcohol by their cars and 2 young girls who looked like they were on drugs. When we opened the door the bed was completely disheveled with sheets thrown everywhere and new immediately the room had not been cleaned. We requested a refund, but due to asking for a refund after check in were unable to get it back. We felt unsafe and didn’t want to bother getting another room key because the front desk clerk let us know someone had messed up and marked dirty rooms as clean so it wasn’t the only room in the hotel that would be in those conditions.
Travis
2023년 7월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 7월 22일
Dear Travis, we sincerely apologize for the negative experience you encountered during your recent visit to our hotel. Your feedback is important to us, and we are truly sorry for the issues you faced upon arrival. Ensuring the safety and comfort of our guests is our top priority, and we regret that the parking lot environment did not meet your expectations. We take such matters seriously and are continually working to improve security measures on the premises. Regarding the cleanliness of the room, we deeply regret that it was not up to our usual standards. This is not a reflection of the level of service we strive to provide, and we apologize for any inconvenience caused. We have addressed this issue with our housekeeping team to prevent similar occurrences in the future. It is unfortunate that you were unable to receive a refund due to the timing of your request. We understand your frustration, and we will use your feedback to improve our refund policy to better accommodate our guests' needs. Please know that your comments are taken seriously, and we are actively working to address the issues you've raised to enhance the overall guest experience. We truly hope you will consider giving us another opportunity to provide you with the excellent stay you deserve. If you decide to return, please feel free to reach out to our management team directly, and we will do our best to ensure a positive experience for you. Once again, we apologize for the inconveniences you experienced, and we thank you for bringing them to our attention. Your feedback helps us to continually improve and deliver the high-quality stay our guests expect and deserve.Best Regards, Customer Care Team
10/10 - 훌륭해요
Caleb
2023년 7월 5일
Caleb
2023년 7월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 7월 26일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
4/10 - 별로예요
Jesus 님, Visalia
가족 여행
2023년 7월 1일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
You get what you pay for, I’ll leave it at that.
Jesus
2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 7월 4일
Dear Guest,Thank you for your feedback. We apologize if your experience did not meet your expectations. We strive to provide a positive and satisfactory stay for all our guests. We appreciate your comments regarding cleanliness, staff, service, and property conditions, and we will take them into account as we continually work to improve our offerings. If there is anything specific you would like us to address, please don't hesitate to reach out to us directly. We value your input and hope to have the opportunity to better serve you in the future!Best Regards, Customer Care Team
10/10 - 훌륭해요
Lydia K
가족 여행
2023년 7월 1일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
Lydia K
2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 7월 4일
Hi Lydia,Thank you for your positive feedback! We're glad to hear that you had a nice experience with us. We strive to provide a pleasant and enjoyable stay for all our guests. We appreciate your support and hope to welcome you back in the future!Best Regards, Customer Care Team
4/10 - 별로예요
MARINA
2023년 6월 29일
MARINA
2023년 6월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 30일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
2/10 - 너무 별로예요
Jade
아이를 동반한 가족 여행, 반려동물 동반 여행
2023년 6월 28일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I would not give this place any starts. Never staying there again and definitely never recommending this place.
Jade
2023년 6월에 7박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 29일
Hi Jade,Thank you for your review. We're sorry to hear that your experience fell short of your expectations. We apologize for any shortcomings in terms of cleanliness, staff and service, as well as the overall condition and facilities of our property. We take your feedback seriously and will use it to improve our services and address any areas of concern. We hope to improve your next experience with us!Best Regards, Customer Care Team
2/10 - 너무 별로예요
Nga
연인과의 여행
2023년 6월 26일
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was very dirty, lots of hair on the floor!
The shower head is broken so that the water’s leaking’s sound was too noisy that I could not sleep for the whole night!
No internet service, I could not attend my meetings on Zoom!
It was terrible experience at this hotel!
Nga
2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 29일
Dear guest, we apologize for the negative experience you had during your stay at our hotel. It is unacceptable for the room to be dirty and for there to be issues with the shower head and internet service. We strive to maintain a high standard of cleanliness and ensure that all facilities are in proper working order. We apologize for falling short of these expectations during your visit. We appreciate you bringing these issues to our attention and we will address them promptly. Your feedback is valuable to us as it helps us identify areas for improvement. We value your satisfaction and want to ensure that you have a positive experience with us in the future.Best Regards, Customer Care Team
2/10 - 너무 별로예요
Jessica
2023년 6월 16일
Jessica
2023년 6월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 19일
Hi Jessica,It is apparent from your rating that you did not really enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to hear from you about the areas where improvement is needed. Please feel free to give in your comments and suggestions. We hope to provide you with a flawless experience in the future!Best Regards, Customer Care Team
8/10 - 좋아요
David
2023년 6월 14일
David
2023년 6월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 16일
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team
4/10 - 별로예요
Paul
2023년 6월 12일
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Top bed sheet had tears in it. There was a small cockroach crawling down the wall in which I disposed of. Luckily it was the only cockroach I saw and despite that the room was very clean. it's obvious that part of the property has been allocated to extended stay low cost housing. A lot of these tenants are hanging outside making the motel property appear sketchy an unsafe. Although the parking lot is well lit and there are security cameras monitoring it. At 5 AM there was a woman pounding on a door of one of these rooms screaming to be let in. There's plenty of places for food and fuel within walking distance.
Paul
2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 14일
Hi Paul,Thank you for taking the time to provide us with your detailed feedback regarding your recent stay. We apologize for the issues you encountered during your visit. We are sorry to hear about the tears in the top bed sheet and the presence of a small cockroach in your room. We take cleanliness and pest control seriously, and we will work with our housekeeping and maintenance teams to address these concerns promptly. While we do allocate a portion of our property to long-term residents, we strive to ensure the comfort and safety of all our guests. We will review our procedures and take any necessary steps to address any concerns regarding the behavior or appearance of these tenants to maintain a welcoming environment for all. We are pleased to hear that the room was otherwise clean, and we appreciate your positive comment about the well-lit parking lot and security cameras. We will also review our security measures to ensure the comfort and peace of mind of our guests during their stay. We hope you will give us another opportunity to provide you with a more enjoyable experience in the future!Best Regards, Customer Care Team
8/10 - 좋아요
Holman
2023년 6월 11일
Holman
2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 7월 4일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 - 훌륭해요
Steffanie
2023년 6월 9일
Steffanie
2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 13일
Hi Steffanie,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards, Customer Care Team
8/10 - 좋아요
Beatriz
단체 여행
2023년 5월 29일
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Good
Beatriz
2023년 5월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 1일
Hi Beatriz,Thank you for your feedback! We appreciate your positive comment and are glad to hear that you had a good experience. We strive to provide excellent service and a comfortable stay for all our guests. We value your feedback and hope to welcome you back in the future!Best Regards, Customer Care Team
8/10 - 좋아요
David
2023년 5월 25일
David
2023년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 5월 27일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
6/10 - 괜찮아요
Angela
2023년 5월 24일
Angela
2023년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 5월 25일
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
10/10 - 훌륭해요
Jeremie
연인과의 여행
2023년 5월 15일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was good
Jeremie
2023년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 5월 16일
Hi Jeremie,Thank you for sharing your wonderful experience regarding the recent stay. We hope that you will continue to choose us!Best Regards, Customer Care Team
8/10 - 좋아요
Jerry
2023년 5월 9일
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Jerry
2023년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 5월 10일
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
8/10 - 좋아요
Amanda
출장 여행
2023년 5월 3일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My peep hole was missing so there was just a hole in the door. Other than that, there was nothing wrong with the room.
Amanda
2023년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 5월 8일
Hi Amanda,Thank you for taking the time to share your feedback with us. We are sorry to hear that you experienced an issue with the peephole in your room. We have taken note of your concern and will ensure that all rooms are thoroughly checked to ensure that they meet our high standards. We are glad to hear that aside from this issue, you enjoyed your stay with us. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless experience!Best Regards, Customer Care Team
10/10 - 훌륭해요
Daniela
반려동물 동반 여행, 가족 여행
2023년 4월 29일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, clean room and good price
Daniela
답변 제공: Customer Care Team 님, 2023년 5월 1일
Hi Daniela,Thank you for your wonderful ratings and positive comments regarding our location, clean room, and overall value. We're glad that you found it all apt for your stay. We hope to get another chance to host you!Best Regards, Customer Care Team
2/10 - 너무 별로예요
Joseph
2023년 4월 20일
Joseph
2023년 4월에 5박 숙박함
답변 제공: Customer Care Team 님, 2023년 4월 21일
Hi Joseph,Thank you for sparing the time to rate us. We're quite saddened to receive such low ratings on how we performed during your recent stay with us, However, complete feedback from your end would be helpful in enabling us to know all the discomforts that you faced during your stay better. We look forward to hearing more from you and your suggestions regarding how to make your future stay better! Best Regards, Customer Care Team
2/10 - 너무 별로예요
Victor
2023년 4월 20일
Victor
2023년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 4월 21일
Hi Victor,Thank you for sparing the time to rate us. We're quite saddened to receive such low ratings on how we performed during your recent stay with us, However, complete feedback from your end would be helpful in enabling us to know all the discomforts that you faced during your stay better. We look forward to hearing more from you and your suggestions regarding how to make your future stay better! Best Regards, Customer Care Team
6/10 - 괜찮아요
Richard
2023년 4월 4일
Richard
2023년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 4월 25일
Hi Richard,Thank you for taking the time to leave us your feedback about your recent stay at our hotel. While we are glad to see that you rated us 3 out of 5 stars, we would like to apologize for any areas where we fell short of your expectations. If you have any specific feedback about what we could have done better, we would appreciate hearing it so that we can improve and provide a better experience for future guests. We hope that you will give us another chance to exceed your expectations on your next visit. Thank you for choosing our hotel, and we look forward to welcoming you back soon.Best Regards, Customer Care Team