Dear Dan,We regret to learn that your recent stay with us fell short of your expectations. Unfortunately, your reservation was made for accommodations for 2 adults and 1 child, which aligns with the maximum capacity of the room you booked. Upon your arrival, however, we noted there were 2 adults and 3 children present. Regrettably, due to safety concerns, we cannot accommodate more guests than specified in the reservation.Despite this discrepancy, we made an exception to assist you in accommodating your additional childeren late at night, even though it contravened our policy. We apologize for any inconvenience this situation may have caused during your stay, but please understand that we were adhering to established protocols.Should you choose to stay with us again in the future, we kindly ask that you ensure the correct number of guests per room to ensure a safe and comfortable experience for all. Warm regards,Yahya El MhassaniAssistant Front Office Manager

Dear Susan,Thank you for taking the time to write this review. We are happy to read that you enjoyed your time at Grand Hotel Karel V. We do hope to welcome you again at Grand Hotel Karel V.

Beste Fre, Bedankt voor het delen van uw ervaring. De feedback die u aangeeft zullen wij zeker oppakken in het hotel. Graag tot een volgende keer!

Bedankt voor deze mooie recensie!

Wat fijn dat jullie genoten hebben. Vanwege de maatregelen serveren wij het ontbijt inderdaad aan tafel en hebben wij geen buffet meer in het restaurant.

Dear, Thank you for sharing your exerience with us. Good to read that you enjoyed the breakfast so much. We hope to welcome you again soon!