This FORMERLY grand hotel has not been kept up; many lights out and delaminating cheap flooring in the lobbies, awkward design from the '80's, spa facilities in a dingy basement remodeled decades ago. Must i say more? Oh yeah, they still charge top top dollar (just paid an average of over $400 nightly for five nights).
The front desk staff is very good (especially Pamela). Housekeeping and bellman are disengaged and tired.
Ugh! Really not worth your time or money as you will be disappointed.