숙박 시설에서 보는 시내 전망

아트리움 인 밴쿠버 여행 후기

3.5 out of 5
아트리움 인 밴쿠버
2889 Hastings St E, Vancouver, BC

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1312개 이용 후기 중 496개" "
평점 8 - 좋아요. 1312개 이용 후기 중 434개" "
평점 6 - 괜찮아요. 1312개 이용 후기 중 176개" "
평점 4 - 별로예요. 1312개 이용 후기 중 93개" "
평점 2 - 너무 별로예요. 1312개 이용 후기 중 113개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

4/10 - 별로예요

??

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
쥐도 나오고 청결이 좋지 않았지만 주변에 시설들이 많았고 컴플레인에 대한 조치도 좋았다
답변 제공: Mrinal Joshi (Guest Services Manager) 님, 2022년 12월 28일
Greetings for the day!!!Thank you very much for taking out the time to review our services. Every point mentioned by you is duly noted and we will work on improving our services.

6/10 - 괜찮아요

Jeongbae

가족 여행
2022년 3월에 1박 숙박함
답변 제공: Rohith , GSM 님, 2022년 4월 1일
Hello Dear Guest, I am sorry your stay was not up to your expectations. Kind Regards. Rohith, GSM

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 1월에 1박 숙박함
답변 제공: Alessandra, GSM 님, 2022년 1월 24일
Hello Dear Guest, Thank you for your review and for rating us "8 out of 10". I hope you will come back soon: we are looking forward to welcoming you again! Kind Regards.

4/10 - 별로예요

Thi Xuan Ai

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No hair dryer Very poor condition
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Elizabeth

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스
I like that they are pet friendly but they charge too much for my 2 small dogs. Extra $86 for 2 nights and that's too much. Other hotels don't charge so much. Hastings at Renfrew is very noisy if your room is on Hastings. Excellent breakfasts, room was clean and roomy. Price for the room was perfect.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Abdul Mosawer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I really enjoyed from my trip, the hotel was really niceeeeeee and we all loved that . Thank you so much from great service
2024년 4월에 1박 숙박함

8/10 - 좋아요

Sharmin

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and big room at downtown with free parking and breakfast is a win win! Nothing much to dislike, possibly a clock in the room and bigger toiletries would have been nice! Enjoyed the stay.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Jessie

가족 여행
별로예요: 숙박 시설 상태 및 시설
The room itself was pretty good itself but the property itself is in shambles. Falling apart basically. The light in our room on the ceiling was basically falling down. Could use a lot of TLC. The under ground parking had cluster and junk and mattresses all over the place. So the entrance was an eye sore for under ground parking. They could tidy up and not leave mattresses all the over the parking lot.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Tazrin Jahan

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I stayed for only one night and the online check-in option was awesome.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Mohammad

별로예요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Keo T- GSM- Atrium Inn Vancouver. 님, 2024년 4월 15일
Thanks for writing us a review! We're always happy to hear about our guests' experiences, and we're thrilled that you had an amazing stay. We hope to see you again sometime soon! Thanks for staying with us, and we hope that you enjoyed your time in beautiful Vancouver.

10/10 - 훌륭해요

Hylda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent customer service, very clean, very good breakfast included. Spacious parking.
2024년 4월에 4박 숙박함
답변 제공: Keo T- GSM- Atrium Inn Vancouver. 님, 2024년 4월 15일
Dear Hylda, Thank you for the review! ! It warms us to hear that you appreciated our cleanliness and friendly staff. It's our mission to create a warm and welcoming environment for travelers like you. We hope you will stay with us whenever you find yourself in our lovely city.

10/10 - 훌륭해요

mark

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great front desk staff. Very efficient.
2024년 4월에 1박 숙박함
답변 제공: Keo T- GSM- Atrium Inn Vancouver. 님, 2024년 4월 15일
Dear Mark, Thank you for the review! ! It warms us to hear that you appreciated our front desk staff. It's our mission to create a warm and welcoming environment for travelers like you. We hope you will stay with us whenever you find yourself in our lovely city

8/10 - 좋아요

Lisa

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Keo T- GSM- Atrium Inn Vancouver. 님, 2024년 4월 15일
Dear Lisa, Thank you so much for taking time to leave us a review after your stay. Hope to see you again soon in the beautiful summer in Vancouver.

10/10 - 훌륭해요

Van

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is amazing, property is always clean and tidy
2024년 4월에 2박 숙박함
답변 제공: Keo T- GSM- Atrium Inn Vancouver. 님, 2024년 4월 15일
Dear Van, Thank you so much for your heartfelt review! We are delighted to welcome you back to Atrium Inn Vancouver for your second stay, and your kind words mean the world to us. The entire team here sends you warmest wishes! Guests like you inspire us to continually improve and provide the best service possible. We look forward to hosting you again whenever you return to Vancouver. Safe travels, and may your holiday season be filled with joy and happiness.

10/10 - 훌륭해요

Lorenzo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is in the midst of some renos but you wouldn’t have even known it they were so quiet and unobtrusive. Can’t wait to see it when it’s done.
2024년 4월에 1박 숙박함
답변 제공: Keo T- GSM- Atrium Inn Vancouver. 님, 2024년 4월 15일
Dear Lorenzo, Thank you for leaving a positive review to us!The hotel renovation will be done by the end of this May. So, hope we can host you gain in this summer with our new look. Thank you,

8/10 - 좋아요

Rishika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Keo T- GSM- Atrium Inn Vancouver. 님, 2024년 4월 15일
Dear Rishika, We always love hearing from our guests, and we are delighted that you had a good stay. We greatly appreciate your feedback!

4/10 - 별로예요

Jérémie

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We arrived in the middle of the night and there was no towel, no soap, no window curtain, no toilet paper...
2024년 4월에 2박 숙박함
답변 제공: Keo T- GSM- Atrium Inn Vancouver. 님, 2024년 4월 15일
Dear Jeremie, We always love hearing from our guests. Thank you for letting us know the room situation which you stayed. We apologize for any inconvenience during your stay. As you know, you always can let our staff know to assist you right away when you stay with us.

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For a great price point near the PNE forum, this is the place. The staff were incredibly friendly. There was a computer issue when I checked in which cause some delay to the check in process and the staff were very apologetic. Wasn’t a big deal at all. It’s an older building. The price was right, the parking was free and gated, and there was a very simple eggs and sausage breakfast included too.
2024년 4월에 1박 숙박함
답변 제공: Keo T- GSM- Atrium Inn Vancouver. 님, 2024년 4월 9일
Dear Jeffrey, Thanks so much for writing us a review! We always love hearing from our guests, and we are delighted that you had a good stay. Thanks for your understanding during the system error. We really appreciated it. For the breakfast, we update more items every single day. So, if you have a chance to stay with us like a week, you can experience more options. Hopefully we can host you again this summer.

6/10 - 괜찮아요

Jim

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Keo T- GSM- Atrium Inn Vancouver. 님, 2024년 4월 9일
Dear Jim, Thanks so much for writing us a review! We always love hearing from our guests, and we are delighted that you had a good stay. We greatly appreciate your feedback!

10/10 - 훌륭해요

Liz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is so clean quiet and convienent. Staff are helpful and considerate. The room was perfect for our family stay in the big city. Thank you!
2024년 4월에 1박 숙박함
답변 제공: Keo T- GSM- Atrium Inn Vancouver. 님, 2024년 4월 9일
Thank you for the review! ! It warms us to hear that you like our property and friendly staff. It's our mission to create a warm and welcoming environment for travelers like you. We hope you will stay with us whenever you find yourself in our lovely city

10/10 - 훌륭해요

mark

Great!
2024년 4월에 1박 숙박함
답변 제공: Keo T- GSM- Atrium Inn Vancouver. 님, 2024년 4월 9일
Hi Mark, Thank for awesome review. We hope you enjoyed your time in Vancouver, and we look forward to seeing you again sometime in the future!

10/10 - 훌륭해요

Luis Alberto

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good rate for the room I rented and a very nice experience.
2024년 3월에 2박 숙박함
답변 제공: Keo T- GSM- Atrium Inn Vancouver. 님, 2024년 4월 9일
Dear Luis, It's great to know that you liked our room. Also, recently, we updated our breakfast items. Hopefully you have time to enjoy it. Thank you for 5 star review.

10/10 - 훌륭해요

bennett

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are friendly and helpful. The rooms are freshly renovated, quiet and easy to get around and lots of dining options close by.
2024년 3월에 2박 숙박함
답변 제공: Keo T- GSM- Atrium Inn Vancouver. 님, 2024년 4월 9일
Dear Bennett, Thank you so much for leaving a positive review for us. We are glad that you enjoyed our room and felt it comfortable. At Atrium Inn Vancouver, we always tried our best to provide the best service to the guests. As you know, we also have free shuttle bus to go to Canada place from 8 am - 3 pm. From there, it's so convenient for you to explore the city center. Hope you have a wonderful time in Vancouver and enjoy the beautiful weather.

8/10 - 좋아요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms were nice and clean. The only thing was the road noise. All in all a very decent place to stay. Staff was friendly and helpful.
2024년 3월에 1박 숙박함
답변 제공: Keo T- GSM- Atrium Inn Vancouver. 님, 2024년 4월 9일
Thanks for writing us a review! We're always happy to hear about our guests' experiences. Thanks for letting us know that you found our staff friendly! I will be sure to pass your compliment along to the rest of the staff. We're sorry to hear about the traffic noise! As we are located near the intersection of two of the main roads downtown, outside noise can be troublesome and continues late at night. We apologize for any disturbances that this may cause. With that said, we do have free earplugs available at our 24-hour front desk! Should you be more sensitive to noise, we are also happy to accommodate you in a room that is further away from the street. Just let us know of your request as soon as you can, and we would be delighted to accommodate any requests!

10/10 - 훌륭해요

mark

출장 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great central location. No parking for large vehicles.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

andrea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Maria Elena

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy limpio! Y excelente servicio
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Gabrielle

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Keo T- GSM- Atrium Inn Vancouver. 님, 2024년 3월 23일
We truly appreciate your 5-star rating and your recognition as your top choice for a hotel experience in Vancouver. Your feedback inspires us to maintain our commitment to exceptional service. Should your future travels lead you back to Vancouver, we'd be more than happy to host you once more!

10/10 - 훌륭해요

Gayle

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were so kind And friendly The breakfast was nice And loved thst the hotel was pet friendly 🐾
2024년 3월에 2박 숙박함
답변 제공: Keo T- GSM- Atrium Inn Vancouver. 님, 2024년 3월 23일
Thank you so much for taking the time to share your extensive experience! We greatly appreciate your detailed feedback. We're thrilled to hear that you enjoyed your stay and found our excellent value. We're delighted that you felt comfortable throughout your stay.We truly appreciate your 5-star rating and your recognition as your top choice for a hotel experience in Vancouver. Your feedback inspires us to maintain our commitment to exceptional service. Should your future travels lead you back to Vancouver, we'd be more than happy to host you once more!

10/10 - 훌륭해요

Fiona

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Keo T- GSM- Atrium Inn Vancouver. 님, 2024년 3월 20일
Dear Fiona, Thanks so much for writing us a review! We always love hearing from our guests, and we are delighted that you had a good stay. We greatly appreciate your feedback! See you in the next trip!

8/10 - 좋아요

Frank 님, Gabriola

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Well-maintained, very professional front desk staff.
2024년 3월에 1박 숙박함
답변 제공: Keo T- GSM- Atrium Inn Vancouver. 님, 2024년 3월 20일
Dear Frank, Thanks so much for writing us a review! We always love hearing from our guests, and we are delighted that you had a good stay. We greatly appreciate your feedback! It's fantastic to hear that you liked our renovated room. Hope to see you soon.

8/10 - 좋아요

Cheryl

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
If i could send you pics you would be shocked how dirty it is. Not worth the money.
2024년 3월에 1박 숙박함
답변 제공: Keo T- GSM- Atrium Inn Vancouver. 님, 2024년 3월 17일
Dear Cheryl, Thanks for the review. Thank you for letting us know about the state of the room but it will be helpful if we can have some details about that. We really appreciate your feedback! We have a very high standard of cleanliness at Atrium Inn so we appreciate you letting us know that the room need attention. Please also let our front desk know if there are ever any issues! We have our front desk staffed 24/7, so we would be happy to solve any cleanliness issues as soon as they are brought to our attention. Thank you again for your review, and I hope you enjoyed your time

10/10 - 훌륭해요

mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location
2024년 3월에 1박 숙박함
답변 제공: Keo T- GSM- Atrium Inn Vancouver. 님, 2024년 3월 17일
Dear Mark, Thanks for taking the time to write us a review! We really appreciate that you took the time to offer us your feedback. We are glad that you enjoyed our service and gave us 5 stars review. Hope to see you again soon.

4/10 - 별로예요

Jagseer

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Very different from online pictures
2024년 3월에 1박 숙박함
답변 제공: Keo T- GSM- Atrium Inn Vancouver. 님, 2024년 3월 20일
Dear Jagseer, Thanks for writing us a review! We're always happy to hear about our guests' experiences, and it help us to improve our guest services. We hope to see you again sometime soon! Thanks for staying with us, and we hope that you enjoyed your time in beautiful Vancouver.

8/10 - 좋아요

Robert

2024년 3월에 1박 숙박함
답변 제공: Keo T- GSM- Atrium Inn Vancouver. 님, 2024년 4월 9일
Dear Robert, Thanks so much for writing us a review! We always love hearing from our guests, and we are delighted that you had a good stay. We greatly appreciate your feedback!

2/10 - 너무 별로예요

Line Marie

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were given s newly renovated room. There was no hot water in our room for the first two days. The sink in the kitchen was not properly installed and the water leaked all underneath. Fan in bathroom didn’t work. We asked to be switched rooms and were told the hotel was full. Did not look anything close to full.
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

mike

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
They are in the process of remodeling And the hotel looks Good on the inside But definitely needs a face lift on the outside. Nice place to stay For the price especially.
2024년 1월에 1박 숙박함
답변 제공: Keo T- GSM- Atrium Inn Vancouver. 님, 2024년 3월 20일
Thank you so much for leaving a positive review for us. We are glad that you enjoyed our room and felt it comfortable. At Atrium Inn Vancouver, we always tried our best to provide the best service to the guests. As you know, we also have free shuttle bus to go to Canada place from 8 am - 3 pm. From there, it's so convenient for you to explore the city center. Hope you have a wonderful time in Vancouver and enjoy the beautiful weather.

10/10 - 훌륭해요

mark

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly and accommodating front end staff.
2024년 3월에 1박 숙박함
답변 제공: Keo T- GSM- Atrium Inn Vancouver. 님, 2024년 3월 20일
Thank you so much for leaving a positive review for us. We are glad that you enjoyed our services. At Atrium Inn Vancouver, we always tried our best to provide the best service to the guests. As you know, we also have free shuttle bus to go to Canada place from 8 am - 3 pm. From there, it's so convenient for you to explore the city center. Hope you have a wonderful time in Vancouver and enjoy the beautiful weather.

10/10 - 훌륭해요

hoyopatubbi,

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to PNE
2024년 3월에 2박 숙박함
답변 제공: Keo T- GSM- Atrium Inn Vancouver. 님, 2024년 3월 20일
Thank you for the review! ! It warms us to hear that you appreciated our central location and friendly staff. It's our mission to create a warm and welcoming environment for travelers like you. We hope you will stay with us whenever you find yourself in our lovely city

8/10 - 좋아요

mark

출장 여행, 반려동물 동반 여행
좋아요: 편의 시설/서비스
Convenient
2024년 3월에 1박 숙박함
답변 제공: Keo T- GSM- Atrium Inn Vancouver. 님, 2024년 3월 20일
Thank you for the review! ! It warms us to hear that you appreciated our central location. We hope you will stay with us whenever you find yourself in our lovely city

2/10 - 너무 별로예요

mark

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Staff was somewhat rude to me, insisting I booked for a different date and that they were fully booked and would not be able þo accommodate my request, eventhough I showed them the Expedia confirmation was the right one. They admitted it was their computer error after arguing for an hour.
2024년 2월에 1박 숙박함
답변 제공: Keo T- GSM- Atrium Inn Vancouver. 님, 2024년 3월 20일
Hi Mark, The system has some error when you made the booking as we explained to you. However, we tried to solve the problem as soon as we can and we provided the new renovated room to you on that day. We are sorry for that. Hopefully, you like the new room.

10/10 - 훌륭해요

Lindsay

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff always in Reno's and hard to park when checking in
2024년 3월에 1박 숙박함
답변 제공: Keo T- GSM- Atrium Inn Vancouver. 님, 2024년 3월 20일
Thank you for the review! ! It warms us to hear that you appreciated our friendly staff. It's our mission to create a warm and welcoming environment for travelers like you. We hope you will stay with us whenever you find yourself in our lovely city

2/10 - 너무 별로예요

Victoria

2024년 3월에 1박 숙박함

4/10 - 별로예요

Martina

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We were told our room was newly renovated but when we got inside the room, it looked like it was in the middle of being renovated. We had two pieces of furniture delivered to our room while we were staying there as well as we found that the bathroom fan didn’t work and there was no microwave in the room. Finally, we saw what appeared to be mold on the walls and ceiling and the walls were so thin we could hear our room neighbors and the staff talking in the hallways.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Judy

가족 여행
The property needs updating. Ceiling tiles were not secured well and didn't match in color
2024년 2월에 3박 숙박함

6/10 - 괜찮아요

Kyara

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed my stay, was close to the PNE grounds. Only things that were a bit annoying was the sounds of rats in the walls or the renovations above you at 9am.
2024년 3월에 2박 숙박함
답변 제공: Keo T- GSM- Atrium Inn Vancouver. 님, 2024년 3월 8일
Dear Kyara, Thank you so much for the review. We are really appreciate your feedback from the stay because we believe that we can improve our service better through the guest's feedback. It's great that you enjoyed the location of property. However, we are also sorry about the noise from the renovations. As you know, at Atrium Inn, we have 24 hours front desk services, so please come to see us so we can assist you to find another quiet room.

6/10 - 괜찮아요

Bukola 님, Kamloops

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Adrian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nishu was very helpful at reception
2024년 3월에 1박 숙박함
답변 제공: Keo T- GSM- Atrium Inn Vancouver. 님, 2024년 3월 8일
Dear Adrian, Thank you so much for 5 star review, and we will make sure that Nishu will know about your compliment for her. See you in another trip with us!

10/10 - 훌륭해요

Samantha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean, and loved that our venue was a 5 min walk. Will be staying again!
2024년 3월에 1박 숙박함
답변 제공: Keo T- GSM- Atrium Inn Vancouver. 님, 2024년 3월 12일
Thank you for the review! ! It warms us to hear that you appreciated our central location and clean room. It's our mission to create a warm and welcoming environment for travelers like you. We hope you will stay with us whenever you find yourself in our lovely city Best regards,

2/10 - 너무 별로예요

mark

출장 여행, 반려동물 동반 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Need to fix their computer system.
2024년 2월에 1박 숙박함
답변 제공: Keo T- GSM- Atrium Inn Vancouver. 님, 2024년 3월 3일
Dear Mark,We always appreciate guest feedback, and we're thankful that you took the time to share your thoughts with us. We're very sorry to hear that you didn’t have a good experience staying with us. Due to the high volume of bookings at the time you made the reservation with us, this situation leads to the overbooking on our system. However, we tried our best right away to solve the problem and provide the renovated room for you. As I can see, our team worked hard to provide the service, room, and complimentary breakfast to you to make sure you have comfortable stay. We understand that you have to wait for the right data was loaded in the system: however, we updated and provided the service to you as soon as we can. Besides that, we hope you enjoy another services in the hotel and the renovated room.Thank you again for your feedback.