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NH 컬렉션 베네치아 그랜드 호텔 데이 도기 여행 후기

5 out of 5
NH 컬렉션 베네치아 그랜드 호텔 데이 도기
Fondamenta Madonna Dell'Orto 3500, Venice, VE

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 391개 이용 후기 중 239개" "
평점 8 - 좋아요. 391개 이용 후기 중 94개" "
평점 6 - 괜찮아요. 391개 이용 후기 중 42개" "
평점 4 - 별로예요. 391개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 391개 이용 후기 중 4개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Mimjung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Chiara Marangon - Guest Relations 님, 2024년 4월 16일
Dear Mimjung,Thank you for choosing NHC Grand Hotel Palazzo dei Dogi and for posting your lovely review!The entire team hopes to welcome you again at the soonest!!RegardsChiara Marangon - Guest Relations

8/10 - 좋아요

Gilberto

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es buena. El personal de recepción muy atento. El desayuno no es bueno para el precio y los meseros no están a la altura del resto del equipo.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Luisa 님, Anaheim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is very nice, beautiful gardens but the rooms are a bit old not looking super clean. Staff was friendly but I expected a much better experience from a 4 star hotel. Location is good if you want to be completely away from the crowds, only negative is the time it takes taking the vaporetto to San Marks area. You are a short vaporetto trip to Murano and closer to the train station. We liked that it was pretty secluded and quiet.
2024년 4월에 3박 숙박함
답변 제공: Chiara Marangon - Guest Relations 님, 2024년 4월 20일
Dear Signora Luisa,Thank you for your feedback concerning your experience at Palazzo dei Dogi.We regret to figure out we did not match with your expectations: we will for sure discuss about it as our guests just deserve the best.Moreover, we are happy to understand you enjoyed our strategic location and amazing garden, that consists of the biggest historical garden of the entire city.Hoping to welcome you again at the soonest in order to show you how we care about guests'experience.Warm RegardsChiara Marangon - Guest Relations

8/10 - 좋아요

Ross

아이를 동반한 가족 여행
좋아요: 숙박 시설 상태 및 시설
We loved staying here because it was away from the crowds and near to the first Alilaguna ⛴️ first stop from the airport. Brilliant customer service on arrival. We paid a high fee for 4 nights with child in early April 2024. Breakfast is €25 per person. We stayed in the junior suite (403). A lovely balcony top floor room. The sink in the bathroom is strange as ½ of it is enclosed under a mirror. The shower tap was broken, but usable. Very hot on demand 😃 The views are lovely as is the hotel gardens! It is a 3-minute walk from the boat station. No bottled water in the room! 😔 A bit disappointing to check out with a double bar bill; hopefully will be rectified soon.
2024년 4월에 4박 숙박함
답변 제공: Chiara Marangon - Guest Relations 님, 2024년 4월 7일
Dear Ross McGill, Thank you for your review! We are happy to understand you enjoyed your venetian experience at Palazzo dei Dogi! Thank you for mentioning the professional service offered by our exquisite team. Moreover, we are happy to realize you found interesting our Junior Suite bathroom design. Then we thank you for sharing your point of view regarding water in the room. The NHC team will for sure discuss about it. Warm regards Chiara Marangon - Guest Relations

10/10 - 훌륭해요

Kirsten

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wir waren sehr zufrieden, tolles historisches Ambiente und Gartenanlage, Frühstück top, Lage perfekt,schön ruhig
2024년 2월에 4박 숙박함
답변 제공: Chiara Marangon - Guest Relations 님, 2024년 2월 29일
Dear Kirsten,Thank you for sharing your positive post-stay feedback!The entire NH Collection team is looking forward to welcome you again in the future!Warm Regards

6/10 - 괜찮아요

DAIKI

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
良かった点 空港から水上バスで近くのターミナルまで直で行けたのでその点は楽でした。通りの雰囲気も良く朝食もかなり美味しかったです。 悪かった点 5つ星って感じはなかったです。 建物の作りや立地上仕方ないですが重たいドアをスーツケース抱えて自分で開け締めするのが大変。 シャワー室の作りが床を濡らさずに使うのは困難なものであり、部屋付きのコップの中に虫がいたりともありました。
2024년 2월에 1박 숙박함
답변 제공: Chiara Marangon - Guest Relations 님, 2024년 2월 20일
Dear Daiki Nakazato,Thank you for sharing your post-stay feedback that will for sure help us improving our service quality.We are glad to understand you enjoyed our location and the food proposals. We regret to realize we did not match with your vision of 5 star: we will for sure discuss about it as our dear guests just deserve the best.Hoping to have the chance to welcome you again at our property.Best RegardsChiara Marangon - Guest Relations

10/10 - 훌륭해요

Chris

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful Hotel. The location was convenient to restaurants shopping. We were on the opposite end of the train station.
답변 제공: Chiara Marangon - Guest Relations 님, 2024년 2월 20일
Dear Mr. Harper,Thank you for sharing your positive feedback!We are delighted by realizing you enjoyed your venetian stay at all.The entire NH Collection team looks forward to welcome you again at the soonest!Warmly

10/10 - 훌륭해요

Yitzchok

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No words really friendly
2024년 1월에 3박 숙박함
답변 제공: Chiara Marangon - Guest Relations 님, 2024년 1월 24일
Dear Guest,Thank you for sharing your extremely positive feedback!The entire team hopes to welcolme you again at the soonest!Warm Regards from the unique Venice!

10/10 - 훌륭해요

Alexandra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing beautiful property with gorgeous garden. The best value I have ever seen. Breakfast was amazing and the bartender was lovely.
답변 제공: Chiara Marangon - Guest Relations 님, 2024년 1월 24일
Dear Ms. Alexandra,Thank you for your kind feedback! The entire team is glad to realize you enjoyed your venetian experience at all!We cannot wait to welcome you again at the soonest!

10/10 - 훌륭해요

Aviran

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Chiara Marangon - Guest Relations 님, 2024년 2월 11일
Dear Guest,Thank you for posting your precious feedback regarding your venetian experience!We really hope to welcome you again at the soonest!Best Regards

8/10 - 좋아요

Jesper

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Chiara Marangon - Guest Relations 님, 2024년 1월 12일
Dear Jesper,Thank you for your positive feedback!

10/10 - 훌륭해요

Satoshi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Chiara Marangon - Guest Relations 님, 2024년 1월 12일
Dear Satoshi,Thank you for posting your extremely positive feeedback!We really hope to welcome you again at the soonest.Best RegardsChiara Marangon - Guest Relations

2/10 - 너무 별로예요

Song

2023년 12월에 2박 숙박함
답변 제공: Chiara Marangon - Guest Relations 님, 2024년 1월 12일
Dear Mr. Song,Thank you for posting your feedback.We regret to realize you did not apprecciate your venetian experience. We did not expect the low rating you insert as we did not receive any kind of complaint by your side.We really hope to have a second chance in the future.Best Regards

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location
Beautiful hotel. I picked this hotel due to its location away from the crazy crowds in the centre of Venice. This hotel sits in a beautiful spot and has fantastic amenities.
2023년 11월에 3박 숙박함
답변 제공: Chiara Marangon - Guest Relation 님, 2023년 11월 9일
Dear Mr. David,Thank you for your positive post stay review!Thank you for mentioning our great amenities: we really care of our guests and we really want to make them feel welcome!Hoping to welcome you again at the soonest!Warmest Regards by the Nh Collection Team

10/10 - 훌륭해요

Gaston

2023년 10월에 3박 숙박함
답변 제공: Chiara Marangon - Guest Relation 님, 2023년 11월 2일
Dear Gaston,Thank you for your great feedback! The entire team always does the utmost to let guests having the memorable stay they deserve. We look forward to welcome you again!

10/10 - 훌륭해요

María Soledad

2023년 8월에 1박 숙박함
답변 제공: Chiara Marangon - Guest Relation 님, 2023년 10월 29일
Dear Ms. Soledad,We are delighted of receiving your feedback: thank you so much!The entire exquisite Team looks forward to welcome you again at the soonest!Warm Regards

10/10 - 훌륭해요

Bernardo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Chiara Marangon - Guest Relation 님, 2023년 10월 23일
Dear Mr. Bernardo,Thank you for your extremely positive review! The entire team looks forward to welcome you again!Best Regards

8/10 - 좋아요

Peggy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent 5 star experience especially the garden. However the heat did not work and we fortunately were given a good space heater. The bfst was great
2023년 10월에 3박 숙박함
답변 제공: Chiara Marangon - Guest Relation 님, 2023년 10월 19일
Dear Ms. Peggy,Thank you for sharing your feedback as regard with your venetian experience!We are glad to realize you enjoyed our location and amazing garden. As regard with your heating mention, we need to inform you in Italy we are not allowed in switching that on within a certain time of the year. For that reason, we are providing guests with other solution: we really care of you!Our warmest regards

10/10 - 훌륭해요

Harumi

2023년 9월에 2박 숙박함
답변 제공: Chiara Marangon - Guest Relation 님, 2023년 11월 5일
Dear Harumi,Thank you for your positive feedback!The entire team looks forward to welcome you again at the soonest!

8/10 - 좋아요

Luke

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: Chiara Marangon - Guest Relations 님, 2023년 10월 12일
Dear Luke,Thank you for your precious feedback about your venetian experience at the Nh Collection Grand Hotel Palazzo dei Dogi!The entire team is looking forward to welcome you again: we will make your next experience as a 10/10! Best Regards

10/10 - 훌륭해요

Vanessa

2023년 10월에 1박 숙박함
답변 제공: Chiara Marangon - Guest Relation 님, 2023년 10월 31일
Dear Vanessa,Thank you for your extremely positive post-stay review!The entire team looks forward to welcome you again at the soonest!Warm Regards from Venice

10/10 - 훌륭해요

Gregory 님, Chicago

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel and grounds are quite nice. The hotel is away from the hustle and bustle of San Marco and tourist district yet many, many great dining and shopping options. It is walkable to the main tourist attractions bland there is also a daily shuttle boat directly from the hotel. The room was recently renovated and done very well. The website images do not do the property justice. It is a very nice property and feels very upscale and affordable prices for Venice.
2023년 9월에 3박 숙박함
답변 제공: Chiara Marangon - Guest Relation 님, 2023년 10월 3일
Dear Gregory,The entire Nh Collection Team is glad of relizing you deeply enjoyed your venetian stay at our property!We thank you so much for leaving a good mention about our services and and renovation.Hopinig to welcome you again at the soonestBest RegardsChiara Marangon - Guest Relation

10/10 - 훌륭해요

Cynthia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente ubicación
2023년 9월에 2박 숙박함
답변 제공: Chiara Marangon - Guest Relation 님, 2023년 10월 3일
Dear Cynthia,Thank you for posting your positive review and mentioning our location: we are really glad you appreciated!Hoping to welcome you againBest RegardsChiara Marangon - Guest Relation

10/10 - 훌륭해요

Taylor

2023년 9월에 3박 숙박함
답변 제공: Chiara Marangon - Guest Relation 님, 2023년 10월 19일
Dear Taylor,Thank you for your review! The entire team is glad of realizing you enjoyed your stay at all.Warm Regards

4/10 - 별로예요

stuart

별로예요: 객실의 편안함
2023년 9월에 5박 숙박함
답변 제공: Chiara Marangon - Guest Relation 님, 2023년 9월 29일
Dear Mr. Stuart,Thank you for your post-stay feedback.We are sorry we did not performed as you expected: we really hope to have a second chance with you in order to demonstrate how we care about our guests' satisfaction.Best RegardsChiara Marangon - Guest Relation

10/10 - 훌륭해요

james

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Overall, it was a good hotel, but it seemed to me that they put the guest as far away from the front desk as possible
2023년 9월에 2박 숙박함
답변 제공: Chiara Marangon - Guest Relation 님, 2023년 9월 24일
Dear Mr. James,Thank you for posting you positive review and for defining us as a good hotel!Please note the entire Nh Collection Team is really focused on guests' satisfaction and we always do the utmost to let our customers having memorable experiences.We are sorry you felt we take guests away from front desk: honestly, we really love to share our time with our dear guests as it really help us improving our knowledge and as we are all passionate in tourism.We hope to welcome you again very soon in order to demonstrate this to you!Our warmest regards,

8/10 - 좋아요

michael

2023년 9월에 3박 숙박함
답변 제공: Chiara Marangon - Guest Relation 님, 2023년 10월 3일
Dear Michael,Thank you for your positive review and rating.The Nh Collection Team hopes to welcome you again soon!

10/10 - 훌륭해요

Kevin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing stay at this wonderful property! Highly recommended!
2023년 8월에 4박 숙박함
답변 제공: Chiara Marangon - Guest Relation 님, 2023년 10월 29일
Dear Kevin,Thank you so much for sharing your precious and positive feedback!Welcoming you has been a real pleasure: we cannot wait to see you again!Best Regards by the NH Collection Team

10/10 - 훌륭해요

Sanjay 님, Miramar

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very friendly and helpful with recommendations, arranging transportation and even a boat tour to Murano. Taylan was particularly exception, true hotelier. Rooms were clean large and comfortable. Only the AC gave some issues one night but otherwise an excellent property, highly-recommended!
2023년 8월에 2박 숙박함
답변 제공: Chiara Marangon - Guest Relation 님, 2023년 8월 25일
Dear Mr. Sanjay,Thank you so much for posting your review: we are really glad to realize you enjoyed your stay at all!The entire team always does its best in order to guarantee an exquisite experience to our guests, for that reason we thank you for mentioning our positive behaviour! Our precious team member Tylan will be for sure pleased of reading your feedback!Please allow us to apologise for the AC inconvenience: as soon as we became aware of it, we activated the maintenance team!Hoping to welcoming you in a next wonderful occasion,Our warmest RegardsChiara Marangon - Guest Relation

10/10 - 훌륭해요

JAVIER

2023년 8월에 2박 숙박함
답변 제공: Chiara Marangon - Guest Relation 님, 2023년 9월 11일
Dear Javier,Thank you so much for posting your lovely review!The entire team really hopes to welcome you again in the futureBest Regards

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location!!
2023년 5월에 3박 숙박함
답변 제공: Chiara Marangon - Guest Relation 님, 2023년 8월 14일
Dear Mr. Banta,Thank you for posting your post-stay review!We're pleased to figure-out you enjoyed your stay at all and we really appreciated your great mention about our location!Hoping to counting you among our guests again soon!Our warmest regards

10/10 - 훌륭해요

MATTHEW

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 7월에 4박 숙박함
답변 제공: Chiara Marangon - Guest Relation 님, 2023년 9월 24일
Dear Matthew,Thank you for posting your positive review!The entire team is really happy to realize you enjoyed your venetian experience at Nh Collection Grand Hotel Palazzo dei Dogi!Hoping to welcome you again at the soonest,Best Regards

10/10 - 훌륭해요

Sandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Chiara Marangon - Guest Relations 님, 2023년 8월 11일
Dear Sandra,Thank you so much for posting your extremely positve review: we're super proud of the whole team!Looking forward to welcoming you again in the next future!Warm Regards

10/10 - 훌륭해요

Janine 님, North Bend

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was perfect for us. It is right on one of the canals but in a quieter part of Venice. There were still plenty of restaurants and shopping to choose from, but it wasn't overly crowded like it is down by the grand canal. We took a water taxi over to the other side of the island and did St. Mark's Square, and we just walked back through town to our hotel. The staff was friendly, and the continental breakfast was good. The staff scheduled us a water taxi to the airport and a gondola ride. It was great!
2023년 7월에 3박 숙박함
답변 제공: Chiara Marangon - Guest Relations 님, 2023년 8월 8일
Dear Ms. Weihe,Thank you for posting your review: we're so glad to figure out you rated us as 5 of 5!All the team does the utmost to guarantee a memorable stay to our guests: we are pleased you mentioned our behaviour remarking you higly aprecciate!We really hope to counting you among our guests soon again!Warm Regards

6/10 - 괜찮아요

실제 이용하신 고객

Rooms are a bit old
Although they say rooms are renovated, they’re not. Bedding is in a bad shape
2023년 7월에 3박 숙박함
답변 제공: Chiara Marangon - Guest Relation 님, 2023년 7월 31일
Dear Guest,Thank you for posting your review.After receiving your feedback as regard with bedding, we will double check with the housekeeping as our guests just deserve the best quality.We regret to figure out in your opinion we did not renovate our building : please consider our structure consists of an historical Palace, for that reason, the property decided to keep our indoor areas as comfortable as possible, but accordiing to the venetian historical style.Hoping to have the occasion of welcoming you again Best RegardsChiara Marangon - Guest Relation

6/10 - 괜찮아요

Jerome

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Staff was not that attentive to my needs and did little to assist during the stay
2023년 7월에 4박 숙박함
답변 제공: Chiara Marangon - Guest Relations 님, 2023년 7월 30일
Dear Mr. Jerome,Thank you for your review.We apologize for not being as attentive as you wished to. Our staff always tries to be in contact with our dear guests without being stressful: we tried to keep in touch with you during your stay and we regret our gestures have not been enough. We will for sure improve with your kind suggestion!Hoping to have a second chance with youOur warmest regardsChiara Marangon - Guest Relation

10/10 - 훌륭해요

SAM

2023년 7월에 1박 숙박함
답변 제공: Chiara Marangon - Guest Relations 님, 2023년 8월 18일
Dear Sam,Thank you for posting your positive feedback as regard with your stay at Nh Collection Grand Hotel Palazzo dei Dogi! Welcoming you has been a real pleasure.The team is looking forward to greet you again!Best RegardsChiara Marangon - Guest Relations

2/10 - 너무 별로예요

Raquel

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La propiedad en descuido No funcionaba bien el aire acondicionado No funcionaban los ascensores y estábamos en el cuarto piso Está muy lejos
2023년 7월에 2박 숙박함
답변 제공: Chiara Marangon - Guest Relation 님, 2023년 7월 27일
Dear Raquel,Thank you for sharing your review regarding your stay with us!Please accept our deepest apologies for the lift inconvenience: as soon as the fact happened, we immediately contact the emergency assistance, now the lift is finally working!Moreover, we proposed to our guests to use a secondary lift in order to find a quick solution for our guests.We regret to figure-out the room temperature did not satisfy your needs: unfortunately we cannot get lower than a certain temperature.Hoping to have a second chance of welcoming youOur warmest regards

4/10 - 별로예요

Rhoda

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Out of the way. My room also smelled of sewage. They tried to fix it, but it seemed to me like the pipes backed up every night.
2023년 7월에 2박 숙박함
답변 제공: Chiara Marangon - Guest Relation 님, 2023년 7월 15일
Dear Ms. Rhoda,Please accept our deepest apologies for the inconvenient happened during your stay.When we received your feedback, we promptly came to your room and we did our best to fix the problem, that seemed to be solved. Hoping to regain your trust in the future.Our warmest regards

10/10 - 훌륭해요

Humberto

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a lovely property, in a fantastic area that is away from the crowds but super accessible. The staff was friendly and helpful. I would suggest you check that the AC in your room works, because Venice gets hot in the summer, but aside from this, everything is perfect.
2023년 6월에 3박 숙박함
답변 제공: Chiara Marangon - Guest Relations 님, 2023년 7월 6일
Dear Humberto,Thank you for choosing Nh Collection Grand Hotel Palazzo dei Dogi as home during your venetian days!We are glad you aprecciated our team behaviour: all of us is really into making our guest's experience as enjoyable as they deserve.Thank you for mentioning the Air conditioning system: we always do our best to make the ambience temperature as much suitable with the current season.Hoping to welcoming you in a next time!Our warmest RegardsChiara Marangon - Guest Relations

6/10 - 괜찮아요

Joaquin

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Mr Claudio was excellent .
2023년 7월에 2박 숙박함
답변 제공: Chiara Marangon - Guest Relations 님, 2023년 7월 6일
Dear Joaquin, Thank you for your review and for mentioning Claudio's positive behaviour and professionality: he will for sure apprecciate your kind comment!Looking forward to welcoming you again at our hotel at the soonest,Our warmest regardsChiara Marangon - Guest Relations

4/10 - 별로예요

Claire

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was a palace at some point. Unfortunately, it has not been updated since then. Instead of keeping up with the times it seems like they’re just keeping the profits in their pockets. old air conditioning barely works and they blamed it on the electrical shortage because of the war with Ukraine. The door in the bathroom would shut unless it was pushed and when we did that I got locked inside!!! I told staff about this and they sent someone upstairs he suggested I don’t close the door! What kind of resolution is that!?? Who uses the bathroom without closing a Door? Staff was helpful trying to arrange a ride to the airport and even walked our luggage to the water taxi area while we waited for the allylaguna. I would NOT recommend this hotel AT ALL even though it’s in beautiful Venice.
2023년 6월에 2박 숙박함
답변 제공: Chiara Marangon - Guest Relation 님, 2023년 7월 15일
Dear Ms. Claire,Thank you for your review: we are really into receiving our guest feedbacks as they help us improving our services. We really regret to figure out you did not apreciate our historical building, and its unique atmosphere. Please accept our deepest apologies for the door you mentioned: when receiving your request we came to the room to check the situation in order to fix that as soon as possible, but in the meantime, we needed to ask you not to close it. Let us remark we are really sorry our services did not match with your expectations.Hoping to regain your trust in the future.Our warmest regards

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Une merveille
2023년 6월에 3박 숙박함
답변 제공: Chiara Marangon - Guest Relations 님, 2023년 7월 6일
Dear Guest,Thank you for sharinig your positive review: we are really pleased you enjoyed your stay at our hotel!HopIng to welcoming you again at the soonest!With Best RegardsChiara Marangon - Guest Relations

10/10 - 훌륭해요

RICK

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property and rooms were wonderful. Gardens and lobby were amazing. Great stay. Thank you.
2023년 6월에 2박 숙박함
답변 제공: Chiara Marangon - Guest Relations 님, 2023년 7월 6일
Dear Rick,Thank you for your choosing us and for posting your positive feedback: we are really delighed of receiving our kind guests' comments about their experiences with us.Hoping to welcoming you again in the future!Our warmest RegardsChiara Marangon - Guest Relations

10/10 - 훌륭해요

rodrigo 님, guayaquil

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mi tercera vez en el hotel y fue como siempre perfecta . Estaba con un familiar y tuve una suite con 1 cuarto y una sala con su sofá cama , muy espacioso y cómodo , aire acondicionado funcionando perfecto , buen black out , la localización es perfecta . Cómo sugerencia el área del la piscina y gimnasio no está a la altura de las demás instalaciones y me sentí en La Habana y no en Madrid . Volveré siempre
2023년 6월에 1박 숙박함
답변 제공: Chiara Marangon - Guest Relation 님, 2023년 7월 15일
Dear Rodrigo,Thank you for your kind review: we're glad you enjoyed your last stay with us!We cannot wait to welcoming you again!Our warmest regards

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff went above and beyond. Our kids loved the outside garden area. We were extremely grateful for this experience.
2023년 6월에 2박 숙박함
답변 제공: Filippo||Front office staff 님, 2023년 6월 10일
Dear Kimberly,Thank you for taking the time to write such a good review, we are very happy that you and your family enjoyed your stay in our hotel.We hope to see you soon again,Best regards,

10/10 - 훌륭해요

Pat

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the historical building and the gorgeous decor...very comfortable beds, very clean and excellent breakfast!
2023년 6월에 1박 숙박함
답변 제공: Ciro - Reception Team 님, 2023년 6월 9일
Dear Pat, we are proud to read your review and your appreciation on our historical palace.We do hope to have the pleasure to host you again on your next trip to Venice. Kind regards,

10/10 - 훌륭해요

Alan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stunning hotel: location and staff
A beautiful hotel in a lovely location. Great staff, friendly and helpful
2023년 5월에 3박 숙박함
답변 제공: Ciro - Reception Team 님, 2023년 5월 29일
Dear Alan,thank you for choosing to stay at our NH Collection Palazzo dei Dogi for your visit of Venice and also for taking the time to share your review. We will be more than happy to host you again in the future. Best regards,

10/10 - 훌륭해요

DHANVEER

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The staff was so friendly,it’s just on the water and the garden was so beautiful.The hotel was clean and breakfast amazing.
2023년 5월에 2박 숙박함
답변 제공: Filippo 님, 2023년 5월 23일
Dear Dhanveer,thank you for taking the time to write such a positive review. We are very happy that you liked your stay in our hotel and we hope to see you soon again. Best regards.

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing Venice hotel
Lovely helpful friendly staff. Great location and beautiful, clean and modern hotel. Loved it!
2023년 5월에 3박 숙박함
답변 제공: Filippo 님, 2023년 5월 23일
Dear Laura,thank you for taking the time to write such a positive review.We are very happy that you found everything of your liking during your stay. We hope to see you again soon,Best Regards