There was no one working front desk at 3pm, I’m a 5ft tall woman I had to carry 2 oversized luggage up 3 flights of stairs to get into my room.
I accidentally locked my key in my room after placing my first bag in I couldn’t get a new key because there was no one working in hotel, the kind restaurant beside had no affiliation with hotel noemi helped me call Noemi’s owner and get me into room after 30 mins.
Got into room, dingy, tiny, hot, run down, no air conditioning; dry blood on bedsheets
I was disgusted I found another hotel to stay at - next day I went back to hotel & saw middle age Asian looking receptionist at desk. Explained my issue and that I want refund she was incredibly rude & kept gas lighting me.
She said there is air conditioning, I told her prove it As I started recording to sent to Expedia she got very upset started yelling at me and started recording me . She refused but eventually agreed to show me ac in room. She pointed at box in corner I said turn it on, she refused but eventually pressed a couple buttons on ac remote and it wouldn’t turn on. I then showed her blood on bed she didn’t acknowledge or apologize for anything. She was screaming at me telling me to delete the video of this evidence before she sued me , that’s when I made my exit. They still refused to give me a refund even though I provided all evidence they still Denied everything. If you want to enjoy your time in Venice stay far away from Hotel Noemi.You were warned.