Service: Juliette at breakfast was amazing - so friendly & efficient! Reception was always manned and were friendly & helpful. We did however need to ask for robes and our Silver Benefits sparkling wine
Location: We loved the location. I'd say it is in a quieter area - away from the main hubs (10 mins walk to Rialto and quickest way to St Marks is by river bus), but has some lovely restaurants on doorstep.
Sa Toma water bus station is 2 mins walk away, which was a bonus.
Breakfast: Excellent! So much choice and supply that I didn't need lunch most days!
Room: We had a suite which was very clean and beautifully furnished. Only complaint for me was the shower was over the bathtub, and anyone over 6ft can't stand up straight. Also, I'd hoped the suite would have a more luxurious bathtub, however best described as functional.
To/from airport: we ordered a shared water taxi, but were disappointed. Firstly we hadn't considered it would be dark - especially having had to wait 30 mins for others, and secondly one couple hogged the back seats and refused to have the sunroof open. It cost 35 euros each. For the return journey we used the airport waterbus - 'Aliliguna'. This was just like a bigger shared water taxi, and ran perfectly to schedule (every 15mins i think) and only took 40 mins from near Sa Toma (you need to pick up from one stop either side). 15 euros each and a better experience than the shared water taxi (considering expectations). It may be different on a summers day!