테라스/파티오

소네스타 셀렉트 카마릴로 여행 후기

3 out of 5
소네스타 셀렉트 카마릴로
4994 Verdugo Way, Camarillo, CA

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 500개" "
평점 8 - 좋아요. 1001개 이용 후기 중 273개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 120개" "
평점 4 - 별로예요. 1001개 이용 후기 중 64개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 44개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

CHANG WOON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 10월에 1박 숙박함

10/10 - 훌륭해요

Carla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful stay
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 23일
Carla, we're thrilled to hear you had a wonderful stay at Sonesta Select Camarillo. It's always our aim to ensure our guests have a fantastic experience. Thanks for choosing us and we look forward to your next visit!

6/10 - 괜찮아요

Colleen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
The breakfast is bad. Frozen little pancakes reheated. Terrible limited breakfast without value. Bathroom is in poor condition with need of refurb and entirely new caulking. Not a hotel I'd return to. Expensive with little value.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 20일
Colleen, it's disappointing to hear your experience was not up to expectations. While we strive to provide delectable breakfast options and quality accommodation, it seems we may have fallen short during your stay. We appreciate you bringing attention to the areas needing improvement. We hope to have the opportunity to provide a better experience in the future.

10/10 - 훌륭해요

Karen 님, Simi Valley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 20일
Karen, it's good to see a rating indicative of an enjoyable experience during your stay at Sonesta Select Camarillo. We truly appreciate your high rating and we hope to welcome you back soon to provide yet another wonderful hotel experience.

8/10 - 좋아요

Diane 님, Mesa

좋아요: 청결 상태, 직원 및 서비스
The key cards will not work if placed close to your phone or other electronics. They warned me of this, so when my key card did not open the exterior door closest to my room, I assumed this was the issue. I went around to the front to get a new card. It still did not work. The southwest door does NOT work. My room was right next to it. The facilities are nice, but they need to update their keycard system to the tap instead of the insert, then maybe there would be fewer issues. Not thrilled with $12/night for parking. I missed that when I made the reservation. It was still the nicest room I could find for under $200/night. I will stay there again in the future. Hopefully they will fix the southwest exterior door.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Diane, it's wonderful to hear you appreciate the Sonesta Select Camarillo's facilities and consider it a great value for your stay. We acknowledge your feedback regarding the exterior door and keycards, and this is certainly something we can consider improving upon. We also understand your views on the parking charges and will take this into account. We cannot wait for your next visit and hope to meet your expectations more fully in the future.

10/10 - 훌륭해요

Victoria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean beds are comfortable
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Victoria, it's great to hear you found the Sonesta Select Camarillo exceptionally neat with cozy beds. We thrive on this kind of feedback and we're delighted your stay with us was a comfortable one. We hope to welcome you back in the near future.

10/10 - 훌륭해요

Claudia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Claudia, it's delightful to see that you had a positive stay at Sonesta Select Camarillo. We're pleased that your experience was pleasant and we value your feedback. We hope to welcome you back soon for another pleasing stay!

6/10 - 괜찮아요

James or Julie

2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
James or Julie, thank you for taking the time to provide your rating. It's clear that your experience did not meet your expectations and we're keen to learn more. Your feedback would be invaluable in helping us enhance our guest experiences. We hope you'll consider sharing more about your visit in the future.

10/10 - 훌륭해요

Christina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly!
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Christina, thank you for sharing your high opinion of the hospitality demonstrated by the Sonesta Select Camarillo's team members. We're thrilled to hear that their friendliness enhanced your stay. Your positive feedback is greatly appreciated and we hope to welcome you back soon.

6/10 - 괜찮아요

Andrea

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
We appreciate the feedback, Andrea.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 - 훌륭해요

Marly

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Marly, we're thrilled to know you had a wonderful stay at Sonesta Select Camarillo! It's always gratifying when our guests appreciate their experience. We hope to have the pleasure of welcoming you back in the future. Safe travels!

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
!
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Thank you for taking the time to leave this wonderful rating, Lisa! We hope to see you again soon at Sonesta Select Camarillo so we can share yet another amazing experience!

8/10 - 좋아요

Jeremy

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay with our pups! Very clean and quiet stay. The only issue is that they charge daily for parking.
2024년 3월에 13박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Jeremy, it's wonderful to hear you and your furry friends enjoyed a clean and tranquil stay at Sonesta Select Camarillo. We appreciate your feedback on the parking charges and understand your concerns. We strive to balance quality services and competitive rates to ensure optimal guest satisfaction. We look forward to enhancing your experience further during your next visit.

10/10 - 훌륭해요

CHERI

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was upgraded and clean. Staff was nice, friendly and speedy service.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Cheri, we're thrilled to read your kind review of Sonesta Select Camarillo. It's wonderful to learn that our recent improvements made a positive impact on your stay. We also appreciate the recognition of our team members' amiable and prompt service. We hope to welcome you back soon.

6/10 - 괜찮아요

Sarah

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Thank you for sharing your feedback, Sarah.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

4/10 - 별로예요

Erin

좋아요: 직원 및 서비스
I spent just one night there, and that was enough. The bathroom sink was so slow draining it filled up with water just while I was washing my face. The bathroom floor was dirty and had hair on it (that wasn’t mine.) I was awoken multiple times throughout the night by the bathroom light randomly turning on. And at 6:23 am, the alarm clock went off. I was hoping for a good night’s sleep, but this was obviously not the place to get it.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Erin, we're genuinely sorry to hear about your experience. It's unfortunate that you encountered some facility issues, specifically regarding your bathroom and alarm clock. Our team is committed to providing clean accommodations and reliable facilities, and it's clear that your experience fell short. We will certainly address these areas with diligence to prevent similar occurrences. Your comfort is a top priority, and we hope you would give us another chance to provide a better stay in the future.

10/10 - 훌륭해요

Gabriel

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Gabriel, thank you for sharing the high rating you left for Sonesta Select Camarillo on Expedia. We appreciate your feedback and are thrilled to note that you enjoyed your stay. It's our hope to welcome you back in the future for another fantastic visit.

8/10 - 좋아요

Anallely

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Anallely, thank you for choosing to stay at Sonesta Select Camarillo. It appears you didn't include any specific details in your review. Regardless, we hope your stay was pleasant. If there's any aspect of your visit we can improve on, we'd greatly appreciate any suggestions. We look forward to having you again soon.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff was great. There was some mold on the bathroom picture. Shower head was awesome
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
James, we're delighted to know that you found our team members at Sonesta Select Camarillo to be great and that you appreciated our shower facilities. However, we're equally committed to providing a pristine environment and will certainly take note of your observation for improvement. Looking forward to your next visit.

6/10 - 괜찮아요

david

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The place is 25 plus years old and needs a little work. It shows its age
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
David, we appreciate your candid feedback. We realize that our property carries a bit of history and charm, and we strive to maintain it to the best of our ability. Rest assured, we are continuously implementing improvements to enhance our guest experience. We hope for the opportunity to serve you better in the future.

10/10 - 훌륭해요

Sandy

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Sandy, thank you for choosing to stay at Sonesta Select Camarillo and rating your experience. We're delighted to see you had an enjoyable time. Do consider us again whenever your travels bring you back to the area. We’re looking forward to your visit!

10/10 - 훌륭해요

Brandy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and quiet environment
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Brandy, we're thrilled you enjoyed your stay at the Sonesta Select Camarillo. We always aim to provide a peaceful and spotless environment for our guests and we're glad we delivered. Thank you for choosing us and sharing your positive feedback. We look forward to your next visit.

10/10 - 훌륭해요

Jeanene

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The area was really nice. Even next to he freeway the rooms were quiet.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Jeanene, we're thrilled to know you appreciated the serenity of Sonesta Select Camarillo, despite its proximity to the freeway. Thank you for sharing your experience. We look forward to welcoming you back for another quiet stay in the future.

8/10 - 좋아요

Sarah

단체 여행
좋아요: 청결 상태, 직원 및 서비스
The mattress is not the best. The hotel is clean and welcoming.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Sarah, thank you for your feedback. We're glad to know that you found Sonesta Select Camarillo to be clean and welcoming. Your comment about our beds is noted, and rest assured, we aim to deliver a comfortable experience most conducive for a pleasant stay. We hope to be your preferred choice on future trips.

10/10 - 훌륭해요

Donna

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is the most amazing, relaxing, comforting, and the most pleasurable to stay at the staff is impeccable number one customer service by far I love staying here.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 9일
Donna, thank you for sharing such a glowing review. It's wonderful to hear that you found Sonesta Select Camarillo to be a place of relaxation and comfort. Our team strives to provide exceptional guest experiences, so your comments about the customer service are truly appreciated. We're overjoyed to hear that you love staying with us. We look forward to welcoming you back again soon.

8/10 - 좋아요

Antonio 님, Tucson

좋아요: 청결 상태, 직원 및 서비스
Limited parking
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 8일
Antonio, thank you for pointing out the situation with the parking at Sonesta Select Camarillo. We understand it may have been a bit challenging for you and we're continually looking for solutions to improve upon this. Your understanding and patience are greatly appreciated. We hope we'll have the opportunity to welcome you back in the future.

8/10 - 좋아요

Shane

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Bed is cozy, room has good black out style curtains and it’s in a nice area by the movie theatre. I didn’t like being charged $12 to park my car is a basic parking lot. That is definitely a scam to add that to the bill. Otherwise though it was a good experience. Staff could be friendlier for sure at the front desk.
답변 제공: Customer Service 님, 2024년 3월 3일
Shane, it's great to hear you enjoyed the comfort of your room at Sonesta Select Camarillo and its enviable surroundings. We regret to learn about your concerns regarding the parking fee and wish you had felt more welcome from our front desk team. We continually strive for excellence and will take your feedback as improvement points. We look forward to delivering a more exceptional stay on your next visit.

10/10 - 훌륭해요

Donna

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff excellent property, beautiful very happy with my choice of stay
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 1일
Donna, it's delightful to hear you had such a wonderful stay at the Sonesta Select Camarillo. We appreciate your kind words about our excellent team members and lovely property. Your satisfaction with your choice of stay motivates us to continually provide the best possible hospitality experience to our guests. We're looking forward to the opportunity to welcome you back soon.

8/10 - 좋아요

Sandi

가족 여행
좋아요: 숙박 시설 상태 및 시설
Pet friendly
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 29일
Sandi, it's fantastic to hear that you appreciated the pet-friendly policy at Sonesta Select Camarillo. We love accommodating all our guests, even the furry ones! We hope to warmly welcome you and your pet once again in the future.

8/10 - 좋아요

Barbara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice, safe property. Pool wasn’t heated in the Camarillo location.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Barbara, it's wonderful to hear that you found Sonesta Select Camarillo to be a pleasant and secure accommodation choice. We regret any disappointment over the pool temperature - it's an area we will certainly look into. Your enjoyment is paramount to us and we hope to accommodate you again in the future.

10/10 - 훌륭해요

JUAN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
EXELLENT
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Thank you for the perfect rating, Juan!We are very pleased to hear that you had a wonderful stay at Sonesta Select Camarillo. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 - 좋아요

Erica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The $12 fee for parking is ridiculous, it is literally in a shopping center. Went to the front for coffee in the morning and was told they do not have coffee for guests. We were only there for about 12 hours, just enough to get some rest so I can’t comment on the overall cleanliness of the area. We were assigned the handicap room and the tub could use some attention but the room was clean enough.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 25일
Erica, thank you for your feedback. It appears a few specific aspects of your stay could have been better and we appreciate your perspective on these matters. Concerns regarding the parking fee and the absence of complimentary coffee have been noted. We're sorry to hear that the bathroom in your assigned room fell short of expectations. Despite this, we're glad that you found the room overall to be clean. We hope you will provide us with another opportunity to serve you better.

10/10 - 훌륭해요

Evelina C

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 25일
Thanks for the perfect rating, Evelina! We can't wait to see you again soon for another amazing experience at Sonesta Select Camarillo. Have a great day!

8/10 - 좋아요

Jesus

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wish the Starbucks inside the lobby will be open better hours.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 23일
Jesus, thank you for your input on our establishment's utilities. We understand wanting to have more access to the amenities we offer, like our on-site Starbucks. While their operating hours are determined with several factors in mind, your feedback is important to us. We are glad that your stay at Sonesta Select Camarillo largely met your expectations, and we hope to host you again soon.

10/10 - 훌륭해요

George

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 22일
George, thank you for your stellar rating of Sonesta Select Camarillo. We're thrilled to see that you had a marvelous stay and we hope to have the pleasure of offering you another top-notch experience in the future.

6/10 - 괜찮아요

Sarah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was clean and the front desk staff was pleasant. The room was very clean. The hotel promises breakfast, they did not have breakfast!! The front desk stated that the employee in charge of breakfast service did not show up. So nobody took charge to cover her work and let the hotel guests down.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Sarah, we appreciate your acknowledgement of our cleanliness and our front desk team's friendliness. However, we regret to hear your experience with the breakfast service did not meet your expectations. We rely on our team to ensure all aspects of our service are functional, and this situation is not typical. Your feedback is valuable, and steps are being taken to prevent this kind of inconvenience in the future. We hope for another chance to serve you to our usual standard.

8/10 - 좋아요

Craig

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Thank you for this lovely rating, Craig!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Sonesta Select Camarillo. We'd like to share an even better experience with you soon.

6/10 - 괜찮아요

Jenny

Room a little dirty
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 18일
Jenny, we regret to hear about the cleanliness issue you experienced. Maintaining the highest standard of cleanliness is a top priority for our team members at Sonesta Select Camarillo. Your feedback will serve as a valuable tool for enhancing our guests' experience. We hope you'll choose to stay with us again so we can provide a more fulfilling experience.

2/10 - 너무 별로예요

JOHN

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
When we first entered the room it smelled like sardines! This was very unusual . . . . the many times we booked there at Sonesta, it was never like this. The tub had a ring around it. We would expect better treatment next time we stay at your facility. It is so convenient to stay there the 3-4 times a year when my husband has to perform up the street at Leisure Village. Hope next time is better! The gentleman from the Front Desk sprayed the carpet, but to no avail . . . . it still stank!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 12일
John, it's regrettable that your recent stay didn't meet your expectations. We're sorry to hear about the unusual scent in your room and the cleanliness issue in the bathroom. Please be assured that this is not indicative of our usual standards. We take such matters seriously and have communicated them to our team members. It's good to know our front desk was responsive, even though the outcome was not as expected. We appreciate your continued patronage and hope that your next visit will reflect the high standards we strive for.

10/10 - 훌륭해요

Rodrigo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
-
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 18일
Thanks for the amazing rating, Rodrigo!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Sonesta Select Camarillo!

10/10 - 훌륭해요

Terri 님, Newport beach

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms are very clean and property is as well. Only complaint is that it would have been nice for the bar to be open on Sunday night.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 5일
Terri, it's great to hear that you appreciated the immaculate condition of the rooms and premises at Sonesta Select Camarillo. We appreciate your feedback about the bar availability on Sundays and will consider this for future improvements. We eagerly look forward to welcoming you back for another wonderful stay.

10/10 - 훌륭해요

Alice

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, rooms very good, staff is great
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 3일
Alice, it's wonderful to read your positive feedback about Sonesta Select Camarillo. We are glad you appreciated the cleanliness, spacious rooms, and exemplary service provided by our team members. We can't wait to welcome you back on your next visit!

6/10 - 괜찮아요

Alex

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 24일
Alex, we noticed your neutral rating and would appreciate any further details on your stay. Your feedback helps us ensure future visits can meet or exceed expectations.

10/10 - 훌륭해요

Craig

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 10일
Craig, it's terrific to hear that your stay at Sonesta Select Camarillo met expectations. We truly appreciate your high rating andv stays. We hope to have the pleasure of serving you again.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 26일
We're pleased to see you enjoyed your stay at Sonesta Select Camarillo. I hope you visit us again soon for another seamless experience.

4/10 - 별로예요

Craig

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 20일
Craig, it seems your stay did not meet your expectations which is disappointing to us. We continuously strive to provide a delightful guest experience, and your feedback helps us in those efforts. We hope you'll give us another opportunity to serve you better in the future.

8/10 - 좋아요

Judith

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 16일
Judith, thank you for choosing Sonesta Select Camarillo and for your encouraging rating. We hope your stay fulfilled your expectations. We're committed to providing quality experiences for our guests and look forward to welcoming you back in the future.

8/10 - 좋아요

JOANNE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Solid 4
The accommodations were comfortable and clean. I was disappointed that the cafe/bar was not open.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 8일
Joanne, it's great to hear you found your stay at Sonesta Select Camarillo to be comfortable and spotless. We understand your disappointment about the cafe/bar hours, and we appreciate your feedback as it helps us identify areas for improvement. We hope to serve you again soon and provide an even better experience.

10/10 - 훌륭해요

JUAN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Juan, it's fantastic to see your perfect score for Sonesta Select Camarillo. We're delighted to know your stay was enjoyable even without specifics. We eagerly anticipate welcoming you back for another outstanding experience.

10/10 - 훌륭해요

Martha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I asked for a room on the first floor I explained my mom is disabled and the representative was understanding. There was one room left on the first floor. It came with shower rails and the shower was a walk in. It was a nice experience … thank you staff and cleaning crew
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Martha, we are thrilled to know Sonesta Select Camarillo was able to accommodate your specific needs. Our team takes great pride in providing intuitive service, and we're glad the accessible room met your mother's requirements. The caring nature of our team members and their keen eye for cleanliness are appreciated by many of our guests. Thank you for taking the time to acknowledge their efforts. We're looking forward to welcoming you back on your next visit.