This hotel is close to almost all of the tourist area in Victoria, if you want a convenient location, this is the one for you. However, it is an outdated hotel which they need to renovate the place. The staff were nice there and helpful, the service there is even better than some five stars hotel.
Lovely suite and staff were happy to accommodate us with an extra bed that was very comfortable. The only caveat was that the kitchen was ill equipped for meal making and did not have forks or kitchen towels and sponges. We had to request many things from the front desk. Also, resort fee was very high and there wasn’t a sauna or steam room available. When we wanted to visit the Spa facilities, they said they could not accommodate us over the weekend.