Hi Anne,Thank you for your feedback. We're glad to hear that you found our accommodations functional and comfortable, and we appreciate your compliments regarding the amenities provided in the room. We apologize for any inconvenience caused by the missing hooks on the curtain, and we'll address this promptly to ensure a more seamless experience for our guests in the future. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for another pleasant stay.Best Regards, Customer Care Team

Dear Guest,We're sorry to hear about the challenges you encountered during your stay. Your comfort and satisfaction are important to us, and we apologize for the issues with the clogged toilet, unfriendly service, and the condition of the shower. We appreciate your feedback as it helps us improve. However, we're glad to hear that you found the bed comfortable and the room well-insulated and warm. Thank you for highlighting the positive aspects of your stay, including the back sliding door. We hope to have the opportunity to better meet your expectations in the future.Best Regards, Customer Care Team

Dear Guest,We're sorry to hear that you were disappointed with the amenities and property conditions during your stay. Providing a comfortable and pleasant experience for our guests is important to us, and we apologize for falling short of your expectations. We take your feedback seriously and will work to address any issues with our facilities to improve the overall guest experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.Best Regards, Customer Care Team

Hi Xiong,Thank you for choosing our hotel, and we're delighted to hear that you found your stay to be very cost-effective. We appreciate your positive feedback on the value we provide. If there's anything specific you loved about your experience or any suggestions you have for continued excellence, please feel free to share. We're committed to offering affordable and enjoyable stays, and we look forward to welcoming you back for another cost-effective visit in the future!Best Regards, Customer Care Team

Dear Guest,We sincerely apologize for the unacceptable condition of your initial room and the inconvenience you faced. Your experience falls short of the standards we strive to uphold, and we deeply regret any discomfort caused. Please be assured that we are investigating the lapses in cleanliness and addressing the issues with our staff and facilities. This is not a reflection of our usual standards, and your feedback is invaluable in our efforts to improve. We hope you will consider giving us another opportunity in the future to provide you with the high-quality experience you deserve.Best Regards, Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We sincerely apologize for the unacceptable conditions you encountered during your stay with us. Your feedback is deeply concerning, and we extend our sincere apologies for the lack of cleanliness and overall poor conditions in Room 108. This falls significantly short of the high standards we aim to maintain for our guests. We appreciate you bringing this to our attention, and we will investigate the issues thoroughly to rectify and improve the situation promptly. Your experience is not reflective of our usual service, and we are committed to making the necessary changes to ensure a more positive and comfortable stay for all our guests in the future. We understand your disappointment, and if there's anything specific you would like us to address or discuss further, please reach out to us directly. Your satisfaction is important, and we hope to have the opportunity to make amends on your next visit.Best Regards, Customer Care Team

Hi Marshea,It is apparent from your rating that you did not really enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to hear from you about the areas where improvement is needed. Please feel free to give in your comments and suggestions. We hope to provide you with a flawless experience in the future!Best Regards, Customer Care Team

Dear Ivan, we're glad to hear that you found the convenience of nearby stores and restaurants to be a positive aspect of your stay with us. We appreciate your feedback and hope to continue offering you a pleasant experience whenever you choose to stay at our motel. Thank you for sharing your thoughts!Best Regards, Customer Care Team

Hi Jasmine,We sincerely apologize for the unacceptable experience you had during your stay. Your feedback regarding the cleanliness issue is deeply concerning, and we want to assure you that this is not the standard we uphold. We take such matters seriously, and we will investigate and address this issue with our housekeeping team to prevent any recurrence. We understand the impact this had on your stay, and we apologize for any inconvenience caused. If there's anything else you'd like to share or if there are additional ways we can make amends, please contact our management team directly. We appreciate your feedback, and we hope to have the opportunity to provide you with a more positive experience in the future.Best Regards, Customer Care Team

Hi Ivan,Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!Best Regards, Customer Care Team

Hi Priscilla,I'm genuinely sorry to hear about your incredibly disappointing experience. Your description doesn't align with the standards we strive to maintain for our guests. Cleanliness and comfort are paramount, and it's clear we've fallen short in multiple areas during your stay. Your feedback is crucial, and I assure you we'll investigate these issues thoroughly and take immediate action to address them. We sincerely apologize for the inconvenience caused and hope you might reconsider giving us another chance in the future.Best Regards, Customer Care Team

Hi Howard,We appreciate your feedback on your recent stay, and we want to express our sincere apologies for any dissatisfaction you experienced regarding cleanliness and property conditions. We take these concerns seriously and will be thoroughly investigating and addressing these issues to ensure a higher standard is maintained. Our commitment is to provide a comfortable and clean environment for our guests, and we are dedicated to making the necessary improvements. If there are specific details you'd like to share or if you have further insights, please feel free to contact us directly. We value your input, and it is our hope to have the opportunity to welcome you back for a much-improved experience in the future.Best Regards, Customer Care Team

Dear Glenn,Thank you for taking the time to provide us with your feedback. We apologize for the oversight in not having a blanket on the bed when you checked in, but we're glad to hear that the manager was able to promptly assist you with one. We take cleanliness seriously, and we do use appropriate cleaning agents, including bleach when washing our linens, to ensure they are both clean and sanitary. We appreciate your input, and your comments will help us improve our services. If you have any more suggestions or concerns, please feel free to share them with us. We hope to have the opportunity to host you again in the future and provide you with a more comfortable stay.Best Regards, Customer Care Team

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Hi Pam,We deeply apologize for the negative experience you encountered during your stay. Your feedback regarding communication barriers, cleanliness issues, missing amenities, and poor service is concerning to us. This is not the standard we strive for, and we're committed to addressing these matters to provide a better experience for our guests. Your comments about amenities, property conditions, and facilities are noted, and we're actively working to improve in these areas. We're truly sorry for any inconvenience you faced, and we appreciate your patience. We hope you might consider giving us another chance to provide you with a more satisfactory stay in the future.Best Regards, Customer Care Team

Hi Kristie,Thank you for sharing your feedback with us. We apologize for falling short of your expectations in terms of cleanliness, staff service, and room comfort. Providing a clean and comfortable environment for our guests, along with excellent service, is our top priority. We take your comments seriously and will use them to improve our services and accommodations. We hope you'll consider giving us another chance in the future to provide you with a much-improved stay!Best Regards, Customer Care Team

Dear Pamela, thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again. Best Regards, Customer Care Team

Dear Guest,Thank you for your review! We're glad to hear that you found our rooms spacious and appreciated the large glass doors. Providing a comfortable and enjoyable experience for our guests is our top priority. We hope you had a pleasant stay and we look forward to welcoming you back in the future!Best Regards, Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Hi Gloria,I'm sorry to hear that you experienced a lot of noise from the train tracks during your stay. We understand how disruptive noise can be to a guest's experience and apologize for any inconvenience caused. We would like to assure you that we take guest feedback seriously and will look into ways to minimize noise disturbances for future guests. Thank you for bringing this to our attention. We hope to provide you with a more peaceful and comfortable stay in the future!Best Regards, Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Hi Laura,We are delighted to have provided you with suitable accommodation for your trip here. We thank you for choosing us and we look forward to having you here with us once more!Best Regards, Customer Care Team

Dear Guest,We're extremely sorry to hear about the negative experience you had during your recent stay at our hotel. We take all guest complaints seriously and we apologize for any inconvenience caused. We are extremely concerned about the presence of cockroaches in your room. This is certainly not acceptable, and we will be taking immediate action to ensure that our property is free of any pests. We apologize for any discomfort or inconvenience this may have caused you. Regarding your interaction with our manager, we apologize if there was any miscommunication. We would never want to suggest that you were not telling the truth about the issues you experienced during your stay. We take all guest complaints seriously, and we will make sure to address any issues promptly and efficiently. We're sorry to hear that you were dissatisfied with the cleanliness of your room, and we will investigate this issue with our housekeeping team to ensure that all of our rooms are thoroughly cleaned and maintained. Regarding the behavior of other guests in the area, we apologize for any inconvenience this may have caused you. We will be sure to address this issue with our staff to ensure that all of our guests have a peaceful and enjoyable stay. Once again, we apologize for the negative experience you had during your stay at our hotel. We appreciate your feedback, and we hope that you will give us the opportunity to provide you with a better experience in the future.Best Regards, Customer Care Team

Dear Guest,Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!Best Regards, Customer Care Team

Hi Latasha,Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience was far from satisfactory and that you found our hotel to be dirty and infested with cockroaches. This is unacceptable and does not meet our standards for quality and cleanliness. We apologize for any inconvenience you experienced during your stay and for the manner in which our staff handled the situation. Please know that we take all feedback seriously and we will be investigating this issue and taking immediate corrective action. We understand that you were able to secure a refund through Expedia, but we would like to extend our sincere apologies for the negative experience you had at our hotel. We can assure you that steps will be taken to address the issues you have raised, including a thorough inspection of the property to ensure that it is free from pests and other cleanliness concerns. Once again, we apologize for the negative experience you had at our hotel and we hope that you will consider giving us another chance in the future.Best Regards, Customer Care Team

Hi Rosalinda,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long. Best Regards, Customer Care Team

Hi Vas,Thank you for these upbeat ratings! We're extremely delighted to learn that you had a great stay and loved our hospitality. We'd love to see you choose us again on your next trip!Best Regards, Customer Care Team

Hi Alvin,While we're immensely grateful to you for reviewing your recent stay with us, we apologize profusely if the stay was not as per your expectations. The onus is on us, and while this qualifies as a part of atypical lapses, as our team is always at work to ensure that the guests' needs are met properly, we will definitely pass your valuable feedback to the housekeeping crew so that they are more vigilant towards this in the future. We take cleanliness and hygiene issues seriously and we will make sure that your future stay is cleaner, better, and more enjoyable. We hope that you will give us another chance to work on our mistakes!Best Regards, Customer Care Team

Hi Sivakumar,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are glad to hear that you found our property to be a decent place to stay and that you felt safe during your visit. We are also pleased to hear that you found our restroom to be clean. We apologize for any inconvenience caused by the bed not meeting your expectations. We understand that a comfortable bed is an important aspect of a good night's rest, and we will take your feedback into consideration as we work to improve our guest experience. Regarding the temperature in your room, we apologize for any discomfort caused by the cold temperature upon your arrival. We will ensure that our heating systems are functioning properly and that guests have access to heating controls that are easy to use. Thank you for choosing our hotel for your stay, and we hope to have the opportunity to welcome you back again soon.Best Regards, Customer Care Team

It sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon.Best Regards,Customer Care Team

Dear Lacy,Ten out of ten?! We’re blushing. Thanks for your review, we really appreciate the support. Dan J.#Team6

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay.Best Regards,Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Hi Laura,Thank you for your review of the recent stay with us. We apologize for the issue with the hot water supply. We will look into it and ensure that the supply is seamless next time. We hope to improve your next stay with us!Best Regards, Customer Care Team

Dear Traveler,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Dan J.#Team6

Hello valued guest,Thank you for your time and the review. We appreciate your feedback and hope to see you again. Until then, we will leave the lights on for you.Bev#Team6

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Charles,Thank you for taking the time to write to us about your recent stay. We're extremely gutted to learn that you had a disappointing experience at our property. We've noted your feedback and without any further delay, we will take a close look at these aspects to ensure that we eliminate the glitches as soon as possible. We strive to make sure that the quality we offer does not only comply with our standards but yours as well. No matter how challenging it may sound, we are ready to give it our best shot as our primary aim is to enhance the guest experience at our property. On that note, we request you give us another chance to make it up to you!Best Regards, Customer Care Team

Hello Dean,Thank you for the review and your time. We appreciate the feedback and hope to see you again.Bev#Team6

Hello Hector,We are disappointed to learn that we fell short of your expectations. We take reports of cockroaches very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Bev#Team6

Hello Barbra,Thank you for your time and the review. We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Bev#Team6