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홀리데이 인 익스프레스 & 스위트 노스 웨이코 에어리어 - 웨스트, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 752개 이용 후기 중 387개" "
평점 8 - 좋아요. 752개 이용 후기 중 194개" "
평점 6 - 괜찮아요. 752개 이용 후기 중 79개" "
평점 4 - 별로예요. 752개 이용 후기 중 45개" "
평점 2 - 너무 별로예요. 752개 이용 후기 중 47개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 14일
Hello David,We are delighted to hear you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience.

10/10 - 훌륭해요

Andrew G.

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, Close to town, Gas Station next to property and Gas Station/Store/Deli next door.
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 13일
Hello Andrew G.,We are pleased to hear you appreciated our convenient location and the neighboring amenities during your stay. We hope these aspects added to your overall experience in our area. Thank you for taking the time to share your feedback with us.

10/10 - 훌륭해요

juan 님, stickney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 5일
Hello juan,We're thrilled to hear you had a wonderful stay with us! If you have any further comments or suggestions, feel free to reach out to us. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Robert

Ok
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Robert,Thank you for sharing your feedback with us. We value your input and take all comments seriously to improve our services for future guests. Feel free to reach out to our management team to discuss your experience further. We hope to have the opportunity to welcome you back in the future.

6/10 - 괜찮아요

Gabrielle

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
Check in was an hour behind. The room we booked was not available due to damages. Damaged items in room including shower handle and door stop. The included breakfast was great, with lots of variety.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Gabrielle,We're sorry to hear about the delay during check-in and the issues encountered in your room. We appreciate your feedback and will address these concerns with our team. It's nice to know you enjoyed the breakfast selection. Thank you for sharing your experience with us.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 16일
Hello David,We are thrilled to hear that you had an exceptional experience during your stay! We truly value your patronage and hope to welcome you back soon for another fantastic stay.

4/10 - 별로예요

Lisa

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
We are eatly risers and had a long way to travel. We waited to leave after breakfast. Breakfast was supposed to be at 6:30 am , we left at 6:45 and still no breakfast out. This is not acceptable, they cost us time and money.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Hello Lisa, Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced regarding the delay in breakfast service. Our team strives to provide prompt service, and we apologize for falling short of your expectations in this instance. We encourage you to reach out to our management team directly so they can address your concerns further.

10/10 - 훌륭해요

JOSIA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello JOSIA,Thank you for choosing our hotel for your stay! We're glad to hear that you had a wonderful experience during your time with us. It was a pleasure having you as our guest, and we hope to welcome you back in the future for another exceptional stay.

10/10 - 훌륭해요

Heather

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 31일
Hello Heather,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a perfect experience with us. We greatly appreciate your support and hope to welcome you back soon for another exceptional stay.

10/10 - 훌륭해요

Heather

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 28일
Hello Heather,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had a fantastic experience during your time with us. We appreciate your support and hope to welcome you back again in the future.

10/10 - 훌륭해요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel Room
Great Stay, Comfortable,Clean, Quiet & Excellent Service, the room was exceptional 2 King Beds & 3 TV’s-worth every penny!!!
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 27일
Hello Sandra,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you found our accommodations comfortable, clean, and quiet. It's wonderful that you enjoyed the service provided by our team. We're thrilled that the room with two King beds and three TVs exceeded your expectations. We hope to have the pleasure of welcoming you back in the future.

8/10 - 좋아요

Johanna

반려동물 동반 여행, 가족 여행
Very strong musty odor in the room
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 6일
Hello Johanna, Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. We appreciate your input and have notified our housekeeping team to address the issue. We hope you will give us another chance to exceed your expectations.

10/10 - 훌륭해요

Heather

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet and convenient location. Clean. Staff was responsive. Breakfast was hot. No complaints, would stay here again!
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello Heather,Thank you for choosing our hotel and taking the time to leave a review. We're delighted to hear that you enjoyed our quiet and convenient location, as well as our clean facilities. It's great to know that our staff was responsive and that you found our breakfast to be hot. We look forward to welcoming you back on a future visit!

2/10 - 너무 별로예요

Wafaa

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very bad . No star for this property
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 30일
Hello Wafaa, Thank you for your feedback. We apologize for any inconvenience you encountered during your stay. We appreciate you bringing this to our attention and will address it internally. We value your opinion and hope to have the opportunity to serve you better in the future.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
It was ok
Room phones didn't work. Coffee wasn't that good. Omelets were really good. Staff was friendly. Room was clean and reasonably priced.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 18일
Dear Guest,Thank you for your feedback regarding your recent stay with us. We apologize for any inconvenience you experienced with the room phones and the quality of coffee. However, we are glad to hear that you enjoyed the omelets and found our staff friendly. It's also great to know that you found your room clean and reasonably priced. We appreciate your comments and hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Linda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 14일
Hello Linda,Thank you for staying with us and for taking the time to share your feedback. We are glad to hear that you found our location convenient during your stay. We appreciate your support and hope to welcome you back in the future.

10/10 - 훌륭해요

Katie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 5일
Hello Katie,Thank you for taking the time to share your experience with us. We apologize for any inconvenience you may have encountered during your stay. We value your feedback and will use it to improve our services. Please feel free to reach out to our management team directly to discuss the details of your stay further. We appreciate your understanding and hope to have the opportunity to welcome you back again in the future.

10/10 - 훌륭해요

Laura

출장 여행
Easy checkin
2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello Laura,Thank you for letting us know that check-in was smooth and convenient. We aim to provide a hassle-free experience for all our guests. We hope you have a great stay with us!

10/10 - 훌륭해요

Rachel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 28일
Hello Rachel,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 - 좋아요

Rebecca

가족 여행
Bed was comfortable and clean. Shower difficult to use. Breakfast was mediocre and several items were gone after being open only 1 hour. I prefer Hilton properties. Wanted to give this one a try - won’t book a Holiday Inn Express again.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Hello Rebecca,Thank you for your review and comments regarding our bed and breakfast. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 - 훌륭해요

Lezar

좋아요: 청결 상태
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Hello Lezar,Thank you so much for the incredible rating. We look forward to your next visit.

2/10 - 너무 별로예요

Joel

Bugs and dampness and smells
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 24일
Hello Joel,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. Please do consider us again on your next visit to the area.

4/10 - 별로예요

Kristin

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Will never stay at the property again!
The hotel was infested with crickets, TV’s didn’t work, remotes didn’t have batteries. The breakfast was inedible and the manager on duty definitely didn’t seem like she wanted to be there.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 21일
Hi Kristin,Thank you for bringing our attention to a possible unwelcome pest in your room, I assure you we have regularly scheduled pest control treatments and will investigate and treat promptly if anything is found. If you would like to discuss this further, please reach out to us. We strive to provide a great experience for every guest and hope to have a chance to serve you again.

8/10 - 좋아요

thomas

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bathroom could be cleaner.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 16일
Hi Thomas,I’m sorry the cleanliness of your bathroom was not up to our high standards; I have taken note. I appreciate you sharing your sincere review with us and other travelers; this allows us to improve future stays. Our team strives to be your hotel of choice when in the area.

6/10 - 괜찮아요

Linda

2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 9일
Hello Linda,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 - 훌륭해요

Mike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 7일
Hello Mike,Thank you so much for the incredible rating. We look forward to your next visit.

8/10 - 좋아요

Belinda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was comfortable and quiet; was convenient for my trip. Only need to improve the clean service in the restroom. The shower area was not clean, it had hair and the toilet also had hair.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 4일
Hello Belinda, It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

8/10 - 좋아요

Peggy

좋아요: 직원 및 서비스
2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 31일
Hello Peggy,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 - 좋아요

Donald

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 19일
Hello Donald,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 - 훌륭해요

Jose 님, Fresno

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 2일
Hello Jose,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

10/10 - 훌륭해요

Jose 님, Fresno

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed here for an event taking place at Knoxville Ranch. Convenient and close to venue. Friendly staff and comfortable rooms.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 15일
Hi Jose,Thank you for sharing how you have enjoyed our friendly hospitality and accommodations. I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are incredibly happy to learn that your stay was so peaceful, and we hope to see you again.

10/10 - 훌륭해요

Carolina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the staff, the room was clean. I don’t like the elevator
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 11일
Hi Carolina,We appreciate your sharing how we met your expectations with our friendly services, and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. Your positive ratings are great, and we hope to impress you again during your next visit to the area.

2/10 - 너무 별로예요

CURTIS

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room would not lock. Hallways smelled like urine
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 16일
Hello CURTIS,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guestsᄑ expectations. We hope you will give us a chance to redeem ourselves in the future.

10/10 - 훌륭해요

Nathan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great little hotel to stop on the road. The staff was great in my opinion.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 15일
Hello Nathan,Thank you for taking the time to share. We appreciate your feedback regarding our staff. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 - 훌륭해요

Brian

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 28일
Hello Brian,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

8/10 - 좋아요

Cindy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Walking distance to McDonalds and Starbucks
2023년 7월에 6박 숙박함
답변 제공: Manager 님, 2023년 7월 7일
Hello Cindy,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 - 훌륭해요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Customer service was amazing so was the room and atmenities.
2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 27일
Hi Amanda,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

6/10 - 괜찮아요

Dianna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Need full disclosure
The hotel was very nice and clean. Very spcious rooms and good breakfast. We were hear for a family members funeral. We have 4 kids and One of fhe reasons we picked this hotel was the pool. This was the only entertainment for the children while family dealt with the emotions of the loss of a loved one. There was no info on line that the pool was not open. We get there and are told the pool is down for maintenance. But noting was being done with the pool the 2 days we were there. This is very disappointing as the kids had nothing. We shoud have been told this on line.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 25일
Hello Dianna,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

8/10 - 좋아요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
wrong type of room
Lady at front desk put me into a Handicap room and i am not handicapped.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 22일
Hi Carol, Thank you so much for your feedback! We are extremely sorry that you were placed in an incorrect room. We will be sure to share this with our Team and look forward to welcoming you back.

10/10 - 훌륭해요

Randy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and comfortable staff very friendly
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 12일
Hello Randy,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our staff. We hope you will return so that we can provide you an even superior experience.

4/10 - 별로예요

Ann

가족 여행
좋아요: 직원 및 서비스
The room smelled vey musty. It needed a dehumidifier. Carpet looked older and not very clean. Carrie at the front desk was very sweet and helpful. Breakfast was surprisingly good.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 9일
Hello Ann, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 - 훌륭해요

Heather

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 27일
Hello Heather,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 - 훌륭해요

Charles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We have stayed at this property many times and find it a good stay. The breakfast is the best.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 3일
Hi Charles,It means so much to all of us to hear from guests like yourself who have enjoyed our hospitality and amenities previously and have returned. It is heartwarming to learn of how our efforts to give you a great experience filled with comfortable accommodations, a friendly atmosphere, and convenience with every stay have been successful. Thank you for your kind comments and for taking the time to share. We appreciate your loyalty and look forward to your future visits!

2/10 - 너무 별로예요

Joshua

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I never got my $15 dollars back
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 31일
Hello Joshua, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

8/10 - 좋아요

Mindy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfortable beds!
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 27일
Hello Mindy,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. We hope to see you again in the future.

10/10 - 훌륭해요

Brian

2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 12일
Hello Brian,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

6/10 - 괜찮아요

Hayley

가족 여행
좋아요: 청결 상태
The Room had no smoke detector installed. The window unit in the room to control the Air was extremely noisy when fan would kick on.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 10일
Hello Hayley, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

4/10 - 별로예요

Dewey

별로예요: 청결 상태, 숙박 시설 상태 및 시설
We requested an accessible room with roll-in shower. We were given a room on the 2nd floor which was not accessible. They changed our room to a 1st floor room which was musty smelling. The roll-in shower did not have a transfer seat; did they think he was going to shower in his wheelchair. We stayed four nights and I gave him a bed bath. The room was missing an iron/board and a hair dryer. The explanation was that someone took them. We have stayed 3 times previous and did not have this experience. New management? We come annually for a training at Latham Springs Camp nearby. We will find another place to stay in the future.
2023년 5월에 4박 숙박함
답변 제공: Manager 님, 2023년 5월 9일
Hello Dewey, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

6/10 - 괜찮아요

Rachel

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This hotel was a little dirty and severely understaffed. No fault of the hotel staff, they were great! But IHG needs to do better here and improve your hotel. Fix your staffing problems, you cannot have clean rooms without employees.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 9일
Hello Rachel, It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

8/10 - 좋아요

Susan

2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 23일
Hello Susan,It was our privilege to earn your business and we hope to host you again on your next trip.