Hi Rohan,Thank you for taking the time to review us. We are glad that you enjoyed the stay overall. Apologies about the limited warm to hot water. We will be looking into this immediately and ensure this doesn't happen again in the future. Thanks again Rohan for the kind words and the feedback. We hope to see you again soon.Kind Regards,VeshSuperhost

Hi David,Thank you for the lovely review. Our staff our very proud of the personalized service that's given to our guests. We just want our guests to feel at home. Looking forward to host you again at our property soon.Take care always David.Kind Regards,VeshSuperhost

Hi Naomi,Thank you for taking the time to review us. We appreciate amazing guests like yourself. Looking forward to seeing you again soon at Punthill Knox.Take care always Naomi.Kind Regards,VeshSuperhost

Hi Chantelle,Thank you for taking your time to write us a review. We appreciate your kind works so much. It's so nice to hear this as we have been working so hard recently on new projects and plans upgrading the property day by day. We loved having you over and would love to have you over again soon.Looking forward for your next visit.Kind Regards,VeshSuperhost

Hi Raymond, Thank you for taking time to write us a review. We believe in fixing things with good feedback. I can assure you that this won't be repeated in your next visit. I have added good notes on your guest profile which will allow our team to identify your requirements on your next visit. We apologize for the inconveniences you faced and promise to provide you with a great experience next time.Take care RaymondBest Regards,VeshSuperhost

Hi Guest,Thank you for providing us with this review. We appreciate your feedback, and I can assure you that our maintenance team has now fixed up all these issues. Looking forward for your next visit.Kind Regards,VeshSuperhost

Hi Viktor,Thank you for sharing your experience at Punthill Knox on Expedia. We are extremely sorry to read about the distressing and unacceptable conditions you encountered upon your arrival. It is deeply concerning that the room was not cleaned and prepared to our usual standards, and we sincerely apologize for the significant discomfort and inconvenience this caused you and your family.The issues you've described, including the cleanliness of the bath/shower area, the state of the blinds and couch, and the alarming discovery on the patio, are entirely unacceptable. Please be assured that we take these matters very seriously and are conducting a thorough investigation to understand how this occurred and to prevent such incidents from happening again.We are glad to hear that our staff were accommodating and that a refund and compensation were offered. However, we understand that this does not fully make up for the experience you had. We would like to ensure that the promised compensation is followed through promptly. If you could kindly provide us with your contact details or reservation information, we will address this matter immediately.Your experience is not reflective of the high standards we aim to maintain, and we deeply regret that we fell short in providing you with a comfortable and safe stay. We are committed to making the necessary improvements and would welcome the opportunity to regain your trust.Best Regards,Punthill Knox Management

Hi Sarah,Apologies for this. Is it possible to get a little bit more information on why our service hasn't been satisfactory for you.We value all feedback and believe that good feedback will enable us to work on our shortcomings. Looking forward to hearing from you.Many thanksPunthill Knox Management

Hi Matt,Apologies for this inconvenience caused. As per my discussion with you over the phone, we will process a full refund for you. Looking forward to hosting you again at our property again soon.Best Regards,VeshSuperhost

Hi Anthony,Thank you for choosing Punthill Knox and for taking the time to share your feedback on Wotif. We're pleased to hear that you found our staff friendly and accommodating; however, it's with deep regret that we learn about the cleanliness issues in your room.Please accept our sincerest apologies for the state of the room, especially regarding the dust, the condition of the toilet, and the absence of face washers. This certainly does not meet the high standards of cleanliness and guest comfort we aim to maintain. We have addressed these issues with our housekeeping team to ensure more thorough and meticulous cleaning procedures are followed.Regarding the TV in the bedroom not working, we apologize for the inconvenience this caused and are reviewing our maintenance processes to prevent such issues from occurring in the future.Your feedback is extremely valuable to us, as it helps identify areas where we need to improve. We hope to have the opportunity to welcome you back to Punthill Knox in the future and provide you with a stay that reflects the quality service and accommodations we strive to offer.Best Regards,Punthill Knox Management

Hi,Thank you for sharing your feedback with us on Hotels.com following your stay at Punthill Knox. We're glad to hear that you found our location good and the cleanliness of our property up to standard. However, we are sorry to hear about the aspects of your stay that did not meet your expectations.We apologize for the oversight regarding the complimentary bottle of wine and for any confusion caused by our late checkout communication. We understand how these small details significantly contribute to the overall experience, and we regret that we missed the mark in delivering these services promptly and accurately.Regarding the check-in process and the misinformation about our pool facilities, we sincerely apologize. We are committed to providing accurate and helpful information to all our guests, and it is clear we need to improve in this area. We are taking your comments on board and will be providing additional training to our reception staff to enhance their customer service skills.Your feedback is invaluable as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with a more exceptional experience that reflects the high standards of service and hospitality we strive for.Best Regards,Punthill Knox Management

Hi Roslyn,Thank you for taking the time to provide feedback on your recent stay at Punthill Knox via Expedia. We are truly sorry to hear about the issues you experienced, particularly with the water temperature fluctuations in the shower. This is certainly not the level of comfort we aim to provide, and we apologize for the inconvenience it caused.We also regret to hear that handwash and laundry detergent were not available in your room. We understand these are essential amenities for our guests, and we are reviewing our room stocking procedures to ensure that all necessary items are consistently provided.We appreciate your feedback about the room being very basic. We strive to offer comfortable and well-equipped accommodations, and we will consider your comments as we look to improve our guest experience.Please rest assured that we are taking your concerns seriously and are actively working to address them. We hope to have the opportunity to welcome you back in the future and provide you with a stay that meets your expectations and our standards.Best Regards,Punthill Knox Management

Hi Dai,Thank you for sharing your feedback with us on Expedia. We're glad that you found our location convenient, being close to the shopping center. However, we are genuinely concerned to hear about the shortcomings you experienced during your stay at Punthill Knox.We sincerely apologize for the condition of the property not meeting the standards expected of a 4.5-star accommodation. We are committed to maintaining our facilities in top condition, and your comments have been taken seriously. We will be conducting a thorough review and implementing necessary improvements.Regarding the gym's availability and the lack of toiletries in your room, we deeply regret the inconvenience this caused. We understand that these amenities are important for our guests' comfort and convenience. We are addressing these issues with our team to ensure better availability and stocking of essential items.We also apologize for the oversight regarding the complimentary bottle of wine and the lack of assistance from our staff. We are reviewing our communication and service procedures to ensure a more responsive and attentive guest experience.Your experience is not reflective of the high standards we aim to uphold. We would appreciate the opportunity to regain your trust and to demonstrate our commitment to providing quality service and accommodations. We hope to welcome you back in the future for a much-improved experience.Best Regards,Punthill Knox Management

Hi Selverkumar,Thank you for choosing Punthill Knox and for leaving a positive review on Expedia. We're delighted to hear that you appreciated our property's location and found the check-in process easy and convenient.However, we take note of your comments regarding the age of our facilities and the functionality of the gym. We apologize for any inconvenience this may have caused. We are continuously working on updating and maintaining our property, including the gym, to ensure everything is up to the standards our guests expect and deserve.Your feedback is invaluable as it helps us identify areas where we can improve to enhance the guest experience. We hope to welcome you back to Punthill Knox in the future, where we can provide an even more satisfying stay with all facilities in top condition.Best Regards,Punthill Knox Management

Dear Dai,Thank you for taking the time to share your positive experience on Expedia. We're delighted to hear that you found your apartment spacious and clean. It's fantastic that our proximity to the shopping center and restaurants added to the convenience of your stay.We're also glad you enjoyed the bottle of wine—it's our way of expressing appreciation for choosing to stay with us.Your feedback is valuable, and we look forward to the pleasure of welcoming you back for another enjoyable stay.Best Regards,VeshSuperhost

Dear David,Thank you for taking the time to share your feedback on Wotif. We're pleased to hear that you found our location convenient, especially being near Westfield Knox. It's great that you also found the apartment spacious and comfortable.Your comments are valuable to us as we continuously strive to enhance the experiences of our guests. If you have any specific suggestions or areas where we could improve, please feel free to share them with us.We appreciate your patronage and hope to have the opportunity to welcome you back for an even better stay in the future.Best Regards,VeshSuperhost

Dear Victoria,Thank you for choosing to stay with us and for sharing your positive experience on Expedia. We're delighted to hear that our team could accommodate your request for early check-in and late checkout, making your stay more convenient.Providing excellent service to our guests is our top priority, and we're thrilled that we could contribute to a positive experience for you. If you have any further feedback or if there's anything else we can do to make your future stays even more enjoyable, please let us know.We appreciate your kind words and look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.VeshSuperhost

Dear Christine,Thank you for choosing to stay with us and for taking the time to leave a 5-star review on Wotif. We are thrilled to hear that you had a positive experience during your stay.Our team works hard to provide excellent service, and we're delighted to know that you enjoyed your time with us. If there's anything specific you'd like to highlight or if you have any suggestions for improvement, please feel free to share.We appreciate your feedback, and it means a lot to us that you took the time to let us know about your positive experience. We look forward to welcoming you back for another wonderful stay whenever your travels bring you our way.Best Regards,VeshSuperhost

Dear Joyleen,Thank you for taking the time to share your feedback with us. We appreciate your honesty and apologize for any inconvenience you experienced during your stay.We sincerely regret that the information about parking charges was not adequately communicated to you. It's important to us that our guests are well-informed about any additional costs, and we apologize for any oversight in this matter.We understand the importance of transparency, and we're sorry for any frustration this may have caused. Your feedback is valuable to us as it helps us identify areas for improvement.If there's anything else you'd like to share or if there are specific aspects of your stay that we can address, please feel free to let us know. We take guest feedback seriously and use it to enhance our services.We regret that we fell short of your expectations on this occasion, and we hope you might reconsider staying with us in the future.Best Regards,VeshSuperhost

Dear Lauren,Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you had a nice experience during your stay. Your satisfaction is our priority, and we appreciate your support.If you have any specific comments or suggestions on how we can further enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay.Safe travels!Best regards,VeshSuperhost

Thank you for your review, Troy.We appreciate you taking the time to share your feedback. We apologize for any inconvenience you experienced due to noise during your stay. We understand that being on a main road frontage can sometimes lead to increased noise levels. If you decide to stay with us again in the future, please don't hesitate to request a quieter room, and we will do our best to accommodate your preferences.Your comfort and satisfaction are important to us, and we will continue to work on improving our guests' overall experience.If you have any other comments or suggestions, please feel free to share them. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best regards,Nivesh RamakrishnanSuperhost

Thank you for your review, Vicki.We are delighted to hear that you had a great experience during your stay with us. It's wonderful to know that you found our bed comfortable, and our location suited your needs. Your comfort and satisfaction are our top priorities, and we're thrilled that we met your expectations.If you have any more feedback or if there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future and providing you with another excellent experience.Best regards,NiveshSuperhost

Dear Benjamin,We appreciate you taking the time to share your feedback about your recent stay at our establishment. We sincerely apologize for the inconveniences you encountered during your visit.It's truly disappointing to hear about the issues you faced. Please know that this is not the level of service we aim to provide, and we deeply regret that your experience fell short of your expectations.Our team is committed to addressing these concerns promptly to ensure such problems do not recur in the future. Your feedback is invaluable to us as it helps us improve and offer a better experience for all our guests.If there's anything more you'd like to share or if you plan to stay with us again, please reach out to us directly. We would appreciate the opportunity to make it up to you and provide a much-improved stay.Thank you for bringing these issues to our attention, and we hope to have the chance to welcome you back in the future under more favorable circumstances.Best regards,NiveshSuperhost

Dear Brent,Thank you for taking the time to leave us a perfect 10/10 review on Hotels.com! We truly appreciate your positive feedback.We're delighted to hear that you had a great stay and found our room to your satisfaction. It's our goal to provide comfortable accommodations at reasonable prices, and we're pleased to know we met your expectations.Your feedback motivates our team to continue delivering excellent service and maintaining our commitment to quality.We look forward to welcoming you back on your next visit. If you have any specific suggestions or requests for your next stay, please don't hesitate to let us know. We're here to ensure your future visits are just as enjoyable.Thank you once again for choosing us, and we can't wait to host you again soon!Best regards,NiveshSuperhost

Dear Sharon,Thank you for taking the time to leave us a 4 out of 5 review on Wotif! We appreciate your feedback and are pleased to hear your positive comments.We're delighted that you found our staff to be friendly and our location convenient for your needs. Our kitchenettes and balconies are designed to enhance the comfort and convenience of our guests, and we're glad you found them to be beneficial during your stay.Your feedback is valuable to us as we continuously strive to improve and provide the best possible experience for our guests. If you have any suggestions or specific feedback on how we can earn that extra star in your next visit, please feel free to share.Thank you for choosing us, and we hope to have the pleasure of hosting you again in the future. If you have any questions or require assistance with future bookings, please don't hesitate to reach out.Best regards,NiveshSuperhost

Dear Lloyd, Thank you for taking the time to review your stay with us. We regret to take note of the issue you experienced in the bathroom and must extend our profuse apologies for the shortcoming. We would love the opportunity to host you again in the future and allocate you to a one bedroom apartment instead of a studio to allow more space and comfort during your stay. We look forward to the pleasure of hosting you again in the future. Kind Regards, Ashley Rapoojee Hotel Manager

Dear Renato, Thank you so much for reviewing your stay at Punthill Knox with such a positive rating. It was a pleasure to be at your service. We look forward to the pleasure of hosting you again in the future. Kind Regards, Ashley Rapoojee

Dear Yuming, Thank you so much for taking the time to provide us with your feedback. We must extend our profuse apologies for the shortcoming during your stay. We have taken note of your feedback and as mentioned to you during your stay, we are in the process of implementing measures which will eradicate these issues for our future guests. we must also highlight the solutions executed for you during your stay with us and the service recovery of a heavily discounted rate for the 4 nights extension which you have decided to stay with us post your initial stay. it is noted that you have also hinged your option of posting a negative online review based on a refund from the property. Nonetheless, your feedback is truly valuable to us and it is paramount to our success and we must thank you for taking the time in providing this to us. We look forward to the pleasure of hosting you again in the future. Kind Regards, Ashley RapoojeeHotel Manager

Dear Guest,Thank you for taking the time to provide us with your feedback from your stay with us. We regret to take note of the shortcomings during your stay and have taken good note of this. We will endeavor to implement solutions to this in the near future. We look forward to the pleasure of hosting you again in the future. Kind Regards, Ashley RapoojeeHotel Manager

Dear Lisa,Thank you for taking the time to provide us with us positive feedback.We're very happy that you enjoyed your stay at Punthill Knox and experienced our service levels and accommodation. Many of our family guests appreciate the spacious apartments with cooking and laundry facilities. We look forward to welcoming you back to Punthill Knox.Kind Regards, Ashley RapoojeePunthill KnoxHotel Manager

Hi Sophie,We appreciate you taking the time to share your experience staying with us at Punthill Knox. We are glad you found it a comfortable place to stay while you were at the property.We do understand that the volume of noise was a little more than expected and suggest that when you stay with us again you request a room at the back of the building. A note has been placed in your profile to let everyone know that if it's possible at the time of booking to place you in one of the quietest room. We pride ourselves on delivering a positive experience and sharing true hospitality. We look forward to welcoming you back to Punthill Knox in the future.