외관

베스트 웨스턴 플러스 바르샤바 여행 후기

2.5 out of 5
베스트 웨스턴 플러스 바르샤바
3825 Lake City Hwy, Warsaw, IN

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 537개 이용 후기 중 207개" "
평점 8 - 좋아요. 537개 이용 후기 중 150개" "
평점 6 - 괜찮아요. 537개 이용 후기 중 74개" "
평점 4 - 별로예요. 537개 이용 후기 중 49개" "
평점 2 - 너무 별로예요. 537개 이용 후기 중 57개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Tesia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and helpful front desk staff!!
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 28일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Stan 님, Richmond

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 28일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스
This is obviously an older property and has been renovated. The room and bed were clean but things like the trim and fixtures and carpeting are not in the best shape. The elevator was also out of order when we stayed there. But the staff was helpful (rearranging the room accommodations because my wife had just had knee surgery and can't use stairs yet). Quiet and safe area. A good budget option for an area motel.
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 28일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Osman

2024년 2월에 1박 숙박함
답변 제공: Krista 님, 2024년 2월 25일
Osman,Thank you so much for your review of your stay! We hope to see you again.Thank you,KristaArea Manager

10/10 - 훌륭해요

Lisandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Krista 님, 2024년 2월 22일
Lisandra,Thank you so much for your review of your stay! We are so glad that you enjoyed your stay with us!Thank you,KristaArea Manager

2/10 - 너무 별로예요

Gabriel

좋아요: 직원 및 서비스
별로예요: 청결 상태
La habitación estaba limpia pero las camas estaban sucias las sábanas de las dos camas
2024년 2월에 1박 숙박함
답변 제공: Krista 님, 2024년 2월 22일
Muchas gracias por tu reseña de tu estancia. Lamentamos mucho que las sábanas de su habitación estuvieran sucias. ¡Trabajaremos con nuestro equipo para ver por qué sucedió esto!KristaGerente de área

2/10 - 너무 별로예요

Marcelino

2024년 2월에 8박 숙박함
답변 제공: GM 님, 2024년 3월 28일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly, and helpful.
2024년 1월에 1박 숙박함
답변 제공: Krista 님, 2024년 2월 7일
Stephanie,Thank you for your review of your stay! We are so glad to hear that you enjoyed your stay. We hope to see you again!Thank you,KristaArea Manager

8/10 - 좋아요

Jenni

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Krista 님, 2024년 2월 25일
Jenni,Thank you so much for your review of your stay! We hope to see you again.Thank you,KristaArea Manager

10/10 - 훌륭해요

Eliana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The transportation
2024년 1월에 3박 숙박함
답변 제공: Krista 님, 2024년 2월 25일
Eliana,Thank you so much for your review of your stay! We hope to see you again.Thank you,KristaArea Manager

10/10 - 훌륭해요

Dale

2023년 12월에 1박 숙박함
답변 제공: Krista 님, 2024년 2월 25일
Dale,Thank you so much for your review of your stay! We hope to see you again.Thank you,KristaArea Manager

8/10 - 좋아요

Gabriel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The stay is very good.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Wael

별로예요: 숙박 시설 상태 및 시설
Breakfast was decent, room size and amenities are good. Main floor mens bathroom urinal was out of order for the day, clerk didn’t bother to provide the big towels for the pool, bathroom floor tiles were broken, shower gel and shampoos were minimal and when asked to give more, we just received one. This is a Christmas Eve, so the hotel was quite, which was good. Cleanliness in the room and loung were good.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Nezir

2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Jessica

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Krista 님, 2023년 12월 7일
Jessica,Thank you for your review of your stay! We are so sorry to hear you did not enjoy your stay with us and would love to hear more about it so we can improve! Thank you,KristaArea Manager

6/10 - 괜찮아요

Amy

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Elevator and ice machine broken
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Kerry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good prices
2023년 11월에 1박 숙박함

4/10 - 별로예요

Jonathan

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Needs Work
Entered the hotel and was informed the elevator was out of service, and we would be on the second floor. We entered the room to find sour gummy worms sitting at various places throughout the room ( on top of the mirror, tvs, etc). The tile flooring in the bathroom was loose and the floor underneath felt spongy. The tub would not drain, and when we went to call the front desk we discovered that the phone was not connected to the wall and was missing buttons. The young man at the front desk was new, but was extremely helpful. Once we walked down the stairs to get help with the tub, he came right away and was able to plunge it. We were concerned breakfast would not be good, but that was quite good. We did question if the waffle mix was OK because we noticed dark chunks in it. Turns out the advertised "original" waffle batter was birthday cake batter with sprinkles.
2023년 11월에 1박 숙박함
답변 제공: Krista 님, 2023년 12월 3일
Jonathan, Thank you for your review! I am very sorry for the state of your room at check in! I will be talking to our housekeeping supervisor about these issues to make sure they are corrected and do not happen again to any of our guests! I'm so glad to hear that the front desk agent was able to solve your tub draining issue quickly! We do have different flavored waffle batter we provide our guests and some of them have chunks of fruit or in your case sprinkles! Thank you,Krista

10/10 - 훌륭해요

Gilbert

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Donald

2023년 11월에 1박 숙박함
답변 제공: Krista 님, 2023년 11월 20일
Donald,Thank you for your review of your stay! We are so sorry to see you did not enjoy your stay and would love to hear more about it so we can improve our service. Thank you,KristaArea Manager

4/10 - 별로예요

Caryn L

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Property not managed well
Upon check in the front desk system was down, the elevator was out and I had to carry my 50lb suite case up two flights of stairs. My stay was for 4 nights and no one cleaned the room while there and had to track down towels myself. Also, there was no lights in the parking lot.
2023년 11월에 4박 숙박함
답변 제공: Krista 님, 2023년 11월 20일
Caryn,Thank you for your review of your stay. Yes unfortunately our internet was out for about 16 hours which took our system down due to a cut fiber somewhere in town. Our elevator is down for the safety of our guests while we are waiting for a part to come in and we are only renting 1st and 2nd floor during this time. I'm very sorry to hear that housekeeping did not come and clean your room during your 4 nights, someone should have been there every day to check on your room and see if you need anything. I will address this matter with our housekeeping team to figure out where the miss-step there was. Thank you again for your feedback to help improve our team! KristaArea Manager

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was king and very helpful. I forgot something in my room after I checked out. They were nice and held it till my family member picked it up.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything we expect in an inexpensive motel and more
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Alaina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Saturday away
Room was clean and extremely nice for the price. Will definitely be staying there again.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Devin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

8/10 - 좋아요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
IT WAS A BEAUTIFUL HOTEL, THE BED WAS COMFORTABLE, BREAKFAST DELICIOUS, AND STAFF VERY FRIENDLY. THE SHOWER DIDN'T GET HOT WAS OUR ONLY COMPLAINT.
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Edward

2023년 11월에 2박 숙박함
답변 제공: Krista 님, 2023년 11월 9일
Edward, Thank you for your review of your stay! We are so sorry to see that you did not enjoy your stay. We would love to hear more feedback on how we can improve so we can continue to grow and make our property the best it can be. Thank you,KristaArea Manager

8/10 - 좋아요

Jessica

Good
2023년 10월에 2박 숙박함

8/10 - 좋아요

Stephen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hard to find due to being so far off US 30 and in the woods. Could use a sign down by the highway.
2023년 10월에 1박 숙박함
답변 제공: Krista 님, 2023년 12월 7일
Stephen,Thank you very much for your review of your stay! We are right off 30 and our building is in the middle of grass and right in the open. There is a sign right on the highway at the turn in to our parking lot. So, we are very sorry to hear you had trouble finding us! I'm wondering if you didn't get us confused with another hotel in the area because there are some hotels that are tucked in off the highway and are harder to get to. Thank you,KristaArea Manager

10/10 - 훌륭해요

COLLEEN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A few minor negatives, gym equipment had issues even after we asked for assistance. Shower had great pressure but not temperature. I have stayed here previously and it is quiet with great parking. I also love the beds and it is very clean. I would stay again no question! The positives outweigh the negatives absolutely!
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Sheila

2023년 10월에 2박 숙박함
답변 제공: Krista 님, 2023년 11월 20일
Sheila,Thank you for your review of your stay! We are so sorry to see you did not enjoy your stay! We would love to hear more about it so we can improve our service. Thank you,KristaArea Manager

8/10 - 좋아요

Howard

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Nice staff and clean, long overdue for renovations
very nice Nice staff, clean room and good price. The breakfast was just ok. The big negative is the dated appearance of the hotel along with some aesthetic issues like the ceiling in the pool area that needs repair.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Nicholas

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is awesome
2023년 10월에 7박 숙박함

10/10 - 훌륭해요

James 님, Milwaukee

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Value
2023년 10월에 1박 숙박함
답변 제공: Krista 님, 2023년 10월 22일
James, Thank you so much for your review of your stay! We are so glad to hear that you enjoyed your stay and hope to see you again!Thank you,KristaArea Manager

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best stay I've probably ever had. Great breakfast. Clean, quiet, up to date. Great price for high quality.
2023년 10월에 1박 숙박함
답변 제공: Krista 님, 2023년 10월 22일
Mark, Thank you so much for your review of your stay! We are so glad to hear that you enjoyed it! We hope to see you again!Thank you,KristaArea Manager

2/10 - 너무 별로예요

Amber

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was so loud. Music was going all night. The floor above us sounded like it was coming down. Had to pay $30 to check in an hour early just for maitance to walk right in our room because they didn't know someone was in there. We had to go down and get the blankets for the pull out couch. Things were broken, linens were dirty. Wouldn't recommend to anyone
2023년 10월에 1박 숙박함
답변 제공: Nicole 님, 2023년 10월 20일
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 - 훌륭해요

Karynn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Family Getaway for a local pickleball tourney. Excellent property with a warm, indoor pool. Beds were excellent but rooms bathroom tile is loose and several areas of paint chipping away throughout the room but everything was clean which is most important. Staff was great. Breakfast had a huge selection with options which was very, very nice.
2023년 10월에 2박 숙박함
답변 제공: Krista 님, 2023년 10월 22일
Karynn,Thank you so much for your review of your stay! Thank you for letting us know about the tile and paint issues in your room so we can let maintenance know! Thank you,KristaArea Manager

10/10 - 훌륭해요

Rachel 님, North Webster

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The attendee at the desk went above and beyond when couldn't find the registration in the computer.
2023년 10월에 1박 숙박함
답변 제공: Krista 님, 2023년 10월 22일
Rachel,Thank you so much for your review of your stay! We are so glad to hear that the agent was able to take care of you. Thank you,KristaArea Manager

10/10 - 훌륭해요

Barbi

2023년 10월에 2박 숙박함
답변 제공: Krista 님, 2023년 10월 22일
Barbi,Thank you so much for your review of your stay! We are so glad to hear you enjoyed your stay!Thank you,KristaArea Manager

6/10 - 괜찮아요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스
There was too much noise from the floors and the walls. Way too much creaking all night.
2023년 10월에 1박 숙박함
답변 제공: gm 님, 2023년 10월 9일
Thank you Elizabeth for telling us about your stay. Wow! I am so sorry your sleep was not well due to creaking noises. I have not been told this before so I will investigate the issue and come up with a resolution! Thank for letting us know!

10/10 - 훌륭해요

Charlotte

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Bradley

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
10/7/2023 Overnight Stay
The staff was WONDERFUL so warm and welcoming , and the room was very spacious and beautiful . However there are parts of it that was a little dirty , behind the end tables on the bed there was a lot of dust / dirt and hair ties , however it’s not noticeable unless you were plugging in a charger to the wall and you had to look behind it. This was not a huge thing in my opinion , because the stay itself was just wonderful . The bed was super comfy , the room was at a comfortable temperature and it was so quiet in the facility at night which is just another huge bonus . Overall I would give my stay at 9.8/10! Thank you ALL !!!
2023년 10월에 1박 숙박함
답변 제공: gm 님, 2023년 10월 9일
Well thanks Bradley for taking your time to let my staff know how well they are doing. We are in the process of deep cleaning all rooms and it sounds like your room was not done yet. I promise the next time you come back our rooms will be as good as our customer service! Thank you again!

10/10 - 훌륭해요

Rachel Ann 님, North Webster

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool. The cleanliness.
답변 제공: gm 님, 2023년 10월 9일
Thank you Rachel for your feedback! It looks like we did well at meeting your expectations! Come on back and see us sometime soon!

8/10 - 좋아요

Leora

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 10월에 1박 숙박함
답변 제공: gm 님, 2023년 10월 9일
Leora thank you for letting us know how we are doing. Looks like we missed a few things at making your stay the best stay ever. Please feel free to reach out to me personally and let me know where we let you down so that I can share with my staff and correct it. Hope to see you again soon!

10/10 - 훌륭해요

Steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Gad everything we needed and the gentleman who checked us in was very throughly and professional!
2023년 10월에 1박 숙박함
답변 제공: gm 님, 2023년 10월 8일
Thanks Steve I will let Chris know he did an exceptional job at guest satisfaction! We do hope to see you again soon!

8/10 - 좋아요

David

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Adrian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very pleasant staff…
2023년 10월에 1박 숙박함
답변 제공: gm 님, 2023년 10월 4일
Thank you Adrian for your feedback! We here at Best Western Plus work very hard to put our guests 1st! I am so glad that we were able to met your expectations and we do hope we will see you again soon!

10/10 - 훌륭해요

Nicholas

좋아요: 숙박 시설 상태 및 시설
Very nice staff and place
2023년 9월에 3박 숙박함
답변 제공: gm 님, 2023년 10월 4일
Thank you Nicholas for taking the time to let us know we did a great job at treating you outstanding. We here at Best Western want to make every guest feel like the only guest and make their stay the best! We do hope to see you again soon!

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Family visit will not be back.
Our first room had black mold all over the bathroom ceiling and in the shower there was a large puffed pillow of mold growing out of the tile. The room clearly had water damage as tiles were popping up and there were ceiling patches all over. The front desk attendant was very nice and accommodating and switched our room across the hall and down one to a room that still had mold in the shower. The halls smelt as of it was previously a smoking hotel. The carpet was filthy. When you walked the main level halls the carpets again were filthy stained and dirty. The breakfast area thankfully was maintained very well like a restaurant. It was honestly the best part which was pleasing.
2023년 9월에 2박 숙박함
답변 제공: gm 님, 2023년 10월 1일
Hello thank you for giving us your feedback! I am so sorry we dropped the ball at meeting your expectations! I know how frustrating it can be to get a room that is not cleaned appropriately. I have assigned all the tasks mentioned in your review to the appropriate staff to make sure they are attended to immediately. Our hotel has been professionally shampooed, all halls, stairs and rooms. We do not want our guests to feel anything less then comfortable while they are staying with us! We do hope you will give us another chance! Thank you!

10/10 - 훌륭해요

Nicholas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: gm 님, 2023년 10월 1일
Hello Nicholas! Thanks for staying with us and even more thanks for letting us know how we did while you were here! Looks like we met your expectations and we are so happy to hear that, as we work hard to make our guests feel like they are home away from home! I will be sure to let my staff know how you felt while here and please come see us again!