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더 웰컴 호텔, BW 프리미어 컬렉션 여행 후기

4 out of 5
더 웰컴 호텔, BW 프리미어 컬렉션
Warwick Road, Stratford-upon-Avon, England

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 483개" "
평점 8 - 좋아요. 1000개 이용 후기 중 309개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 115개" "
평점 4 - 별로예요. 1000개 이용 후기 중 46개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 47개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

6/10 - 괜찮아요

VICTORIA YEON

출장 여행
별로예요: 청결 상태
숙박 이용 후기
전반적으로 조식, 시설 등 출장숙박으로 만족했지만, 골프와 스파시설을 이용하지 않는 사람으로서는 큰 메리트가 없었음. 왜냐면 내부시설은 대부분 낡았고, 방음이 잘되지는 않았음. 또한, Stratford 시내까지는 무조건 차로 3-5분 이동이 필요함. 주변에 아무것도 없음.
2023년 3월에 11박 숙박함
답변 제공: Sioned, Guest Relations 님, 2023년 4월 13일
Dear VictoriaOn behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 - 좋아요

HYUNMUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 5박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
골프장이 포함된 호텔로서 정원 및 호텔 전경이 매우 아름답고 조식도 최고의 수준 이었다.
2019년 7월에 1박 숙박함
답변 제공: Rachel Pitts 님, 2019년 7월 22일
Thank you for your feedback

8/10 - 좋아요

Jeong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족스러웠던 가족여행
샤워 물빠짐이 잘 안된것 말고는 만족스러웠습니다. 수영장 시설도 좋고 직원들도 친절하셨어요.
2019년 5월에 1박 숙박함
답변 제공: Rachel Pitts 님, 2019년 6월 17일
Thank you for your feedback

6/10 - 괜찮아요

HO

웅장함과 낡은 느낌이 공존하는 호텔. 골프 코스가 있어 걸어다니면서 주변 경관을 보기 좋고, 수영장과 헬스장 무료 이용이 가능하다. 방에 있으면 삐걱 거리는 나무소리가 들려 신경이 쓰이고, 조식은 아침 7시 30분으로 다소 늦다. 가족 단위 휴양으로는 좋으나, 비지니스 맨의 출장으로는 늦은 조식 타임과 소음으로 권하지는 않는다.
2018년 11월에 3박 숙박함
답변 제공: D. Graham 님, 2018년 12월 12일
Thank you for your feedback

10/10 - 훌륭해요

Tracey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
4 of us had a fabulous stay at this beautiful hotel. The setting and gardens were amazing. The staff were very welcoming and I phoned in advance to request the Jane Room as it was my sisters birthday who’s name is Jane and the lady I spoke to was very accommodating. (I had read a previous review where a guest had stayed in this suite) My sister said it was a lovely room and a thoughtful touch. Our room was lovely, but a bit dated and tired in places, as was the rest of the hotel, but this didn’t detract from the wonderful stay we had. We ate in the restaurant in the evening and the food was plentiful and tasty, but nothing special. However, we will definitely return.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Andy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Opted for a short notice night away We knew the weather wasn’t going to be great, so we were looking for somewhere with a spa Has to be said, this is a lovely hotel with a fantastic spa Cracking value too The room was far better than I was expecting We will be back
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Leonard 님, Wallingford

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
A completely disappointing experience. The entire place is past due for a total renovation, displaying clear signs of tiredness. The rooms are ok, but lack the attention to detail that they should have. The restaurant is atrocious, offering a mediocre selection, setting itself low standards and failing to achieve those. The spa, while functional, is also tired and needing redecoration. Ignore the claim of this being part of a “Premier Collection”: it is an unloved, three-star establishment at best, despite being in an impressive former family seat in lovely surrounds. I regret having booked this stay for should have been a happy celebration of a significant wedding anniversary.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Sean

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Good value for multiple rooms.

8/10 - 좋아요

simon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Hotel was ok..room was large but a little tired. The bathroom seemed to have a problem with the plumbing and was a bit smelly . Only view was ove the bins .
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Dr Hsueh-Han

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were thrilled and amazed by how pretty the hotel and landscapig were. Staff were very friendly and services from checking in to dining were excellent. With special thanks to Alisa, she had made our stay unforgettable.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Jane

2024년 3월에 1박 숙박함

8/10 - 좋아요

Takahiro

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Chris

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Second time here, we returned to have a garden view to enhance our experience. We booked a garden view on expedia arrived and no garden view? this was down to expedia! The staff went above and beyond to alleviate our initial disappointment. We had a great experience, lovely setting and wonderful staff, shame about the view.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Nizar

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Top
2024년 2월에 2박 숙박함

8/10 - 좋아요

kate

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely stay , great spa would definitely return
2024년 2월에 1박 숙박함

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

David

Great place
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Tom

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bath plug didn’t work but the room and it’s athletics was brilliant
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Michael

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel and grounds. First visit and only stayed one night but will be back. Hotel was good value and enjoyed the restaurant and breakfast. Would appreciate lit signage at the hotel entrance (from both directions). We arrived at night, in the rain and a busy road so loads of oncoming car headlights. This made seeing the turn-off difficult. There is a lit sign for the golf club and chalets.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Heather

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel, immaculately clean. Helpful and friendly staff. Room was very spacious and comfortable. Spa/Pool area relaxing. Only a couple of minor issues - bathtub plug didn't work properly so water kept draining. Buffet style breakfast -food was a bit overcooked(bacon &fried eggs) Other than that it was a lovely, peaceful hotel to dteybin with lovely surroundings.
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Mrs JMD

2023년 12월에 1박 숙박함

4/10 - 별로예요

Rebecca

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Underwhelming
Overall very disappointed, so looking forward to going here but it fell way short of our expectations. Beautiful building that hasn't been made the most of. Complete lack of information, no explanation regarding how breakfast works, where to go in the spa, there is no room service menu in the room, no information on treatments available. Lovely pool but no cleaners in sight, people were leaving bottles around the pool and in the changing room someone had even left an apple core in the lancarium(?) We had room service the first night after googling the bar menu, the pizza was burnt to a crisp but after an hour of waiting we were starving. Went to the bar our second night, unfortunately no vegetarian burger so pizza again, just as blackened as the first night. Our room was in the furtherest wing possible and down 2 flights of stairs but there was no offer of help with any luggage. Our tea and milks weren't refreshed for the second night. Lots of small things that spoiled what should have been a nice break. Will not be back.
2023년 12월에 2박 숙박함

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

8/10 - 좋아요

susanne

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A fine Welcombe!
Room clean & tidy. Food and drink excellent. Checking in & out was efficient. Staff helpful and friendly.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Matthew

아이를 동반한 가족 여행, 가족 여행
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Alexandra

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Have driven by this hotel for years and finally got to stay. Absolutely fabulous. We will be back for longer.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Ariel

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Good overall
Gorgeous historic building which was magical to stay in during Christmastime. The staff in the whole were great, especially the wonderful restaurant staff. The spa had good facilities but is a little tired and could have been a lot cleaner and the changing rooms need refurbishing desperately. Food was great, bed very comfy but again the room whilst clean was a bit tired and could do with some TLC. The building itself is wonderful and I’d stay there again
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Mary

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

sera 님, Rainham

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel, tired in some places and some rooms in need of refurbishment but this doesn’t distract from the beauty of the building in any way, we had a fantastic two nights stay, all the staff were really friendly, polite and helpful. We only ate breakfast and dessert which were both of good quality ( fruit salad not the best) and plentiful. Wouldn’t hesitate to recommend or stay here again if in the area.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Dudley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

8/10 - 좋아요

A

2023년 12월에 2박 숙박함

8/10 - 좋아요

leslie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good but missing attention to some details
Great value and good parkland location just a few mins from stratford. Reception & bar staff were great. Let down a little by lack of detail in room prep - had to ask for soap & some bedding - while sofa bed was missing the cushion base. Bar meals were fine. The atmosphere was relaxing but would have been even better if the lounge & bar areas had real fires.
2023년 12월에 4박 숙박함

2/10 - 너무 별로예요

kelly

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Philip

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel.
Very good hotel close to Stratford. Staff were excellent.
2023년 11월에 2박 숙박함
답변 제공: Reservations 님, 2023년 12월 5일
Thank you so much for your great feedback, we do hope you can come to visit again.

8/10 - 좋아요

David

2023년 11월에 1박 숙박함
답변 제공: Welcombe 님, 2023년 12월 5일
Thank you very much for the positive feedback, we do hope to welcome you back to the hotel in future

6/10 - 괜찮아요

Emma

좋아요: 청결 상태
2023년 11월에 2박 숙박함
답변 제공: Welcombe 님, 2023년 12월 5일
We do hope you had a great stay with us, your feedback is valuable to us.

8/10 - 좋아요

Marie

좋아요: 직원 및 서비스
Lovely surrounding and friendly staff. However the rooms where shabby and the bathroom wallpaper was all stained.
2023년 11월에 1박 숙박함
답변 제공: Reservations 님, 2023년 12월 5일
Hello Marie,Thank you for your feedback. We are expecting a full refurb early next year which will give the hotel a massive face lift, we do hope you will be able to come back and see all the new and exciting changes. Once again we really do appreciate your comments.

6/10 - 괜찮아요

Andy

별로예요: 숙박 시설 상태 및 시설
Weekend break
Room was large with a big bathroom radiators were turned off when we got in the room and it was cold. Damp stains on the ceiling bed was comfortable drinks very expensive breakfast was quite nice but they give you small plates obviously to limit portion sizes and I noticed some of the pastries were not getting put out when the tray was empty, the hotel just looked tired. Swimming pool was a nice size but again cold. Parking can be tricky so try and get there early.
2023년 10월에 2박 숙박함
답변 제공: Reservations 님, 2023년 12월 5일
Dear Andy,Thank you so much for your feedback, the hotel will be going through a full refurbishment in the next year, hopefully you will be able to visit us then. Thank you again.

8/10 - 좋아요

Philip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Reservations 님, 2023년 12월 5일
Thank you for your feedback, we really appreciate this. We do hope you will be able to visit us again soon.

8/10 - 좋아요

Jose Emmanuel

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Reservations 님, 2023년 12월 5일
Thank you for your feedback and hope you had a lovely stay with us.

8/10 - 좋아요

Maureen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Manor house stay
Lovely old character hotel. Good location on edge of Stratford upon avon and walkable to town through hotel grounds and along the river. Excellent reception, large rooms, good facilities and great breakfast. Room clean, just a bit let down by dirty windows. Pool and spa wonderful. Had a lovely stay and would happily return and recommend.
2023년 10월에 1박 숙박함
답변 제공: Reservations 님, 2023년 12월 5일
Hello Maureen,Thank you so much for your lovely feedback and glad you had a lovely stay with us. The hotel will be having a full refurb in 2024, we do hope you can come and visit again when we are back, up and running again.

10/10 - 훌륭해요

Jawaid 님, Birmingham

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Everything was superb. Great location with beautiful grounds. The spa was lovely. I do feel the hotel has superb potential to be updated and bought up to current standards. I also felt there was a lack of diversity with the staff. Otherwise really great stay
2023년 10월에 2박 숙박함
답변 제공: Reservations 님, 2023년 12월 5일
Dear Jawaid,Thank you so much for you wonderful feedback, the hotel is due a refurb in 2024 which will make a massive difference, we do hope you will be back to visit us. I have passed you comments to the management team.

10/10 - 훌륭해요

Angela

2023년 10월에 1박 숙박함
답변 제공: Reservations 님, 2023년 12월 5일
Hello Angela,Thank you for the wonderful feedback, we do hope you can come and visit again soon

10/10 - 훌륭해요

Helen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stunning and great gym
2023년 10월에 1박 숙박함
답변 제공: Reservations 님, 2023년 12월 5일
Hello Helen,Thank you so much for your lovely feedback, we do hope you can come an visit us again sometime soon.

8/10 - 좋아요

Peter

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Reservations 님, 2023년 12월 5일
Dear Peter,Thank you very much for your feedback, we do hope you can come and visit again soon.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Exceeded expectations for overnight family stay
The hotel was lovely and the apartment exceeded our expectations. It had plenty of room for our large family and the fully stocked kitchen was unexpected and so welcoming. Swimming pool and spa were lovely too
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Inbal

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is beautiful but that’s where it ends. Understaffed they gave us a room nearly a ten min walk from the lobby with not one person to help. When trying to order food for dinner we were told the room is “too far for service” and that we would have to walking in the rain to the bar in the lobby order there (because they don’t take orders over the phone or on line) and then carry it back in the rain to our room. As if that wasn’t enough the fire alarm sounded off at 1 am, 2:20 am and again at 5:20 am. It was frightening for both the adults and kids and when we realized there was no danger and called the lobby they simply said they knew there was an issue with the alarm and they were sorry. The hotel is a half hour walk from anything and they have no shuttle service. Do not go to this hotel!!!
2023년 10월에 1박 숙박함