외관

더 그로스베너 호텔 여행 후기

3 out of 5
더 그로스베너 호텔
81-87 Clifton Road, Rugby, England

이용 후기

6.6
평점 10 - 훌륭해요. 125개 이용 후기 중 22개" "
평점 8 - 좋아요. 125개 이용 후기 중 36개" "
평점 6 - 괜찮아요. 125개 이용 후기 중 34개" "
평점 4 - 별로예요. 125개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 125개 이용 후기 중 16개" "

7.2/10

청결 상태

7.8/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

6/10 - 괜찮아요

jonathan

There was no hot water in the shower. The overall condition, cleanliness, & service was fine.
2022년 12월에 1박 숙박함

4/10 - 별로예요

Michael

2022년 11월에 1박 숙박함

6/10 - 괜찮아요

Daniel

2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Dinesh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The family room was on the second floor, at the very end of the hallway, so going back and forth was a bit tiring, but overall the stay was good.

8/10 - 좋아요

Jim 님, WESLEY CHAPEL

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 10월에 6박 숙박함

4/10 - 별로예요

John

출장 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms wer very dated. tissue box with no tissues no toiletries my room had no shower door The shower head was broken the bad was frm but noisy the curtains did not block the light never again.
2022년 10월에 1박 숙박함

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The ceiling mouldings in the breakfast room are beautiful.
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Amanda

2022년 10월에 1박 숙박함

6/10 - 괜찮아요

Stuart

가족 여행
별로예요: 청결 상태, 객실의 편안함
Needs updating
It was still dusty. It wasnt bad for 1 night but a longer stay and i wouldnt have stayed. Its very dated. Wasnt that clean. Definitely needs money spending on it.
2022년 9월에 1박 숙박함

6/10 - 괜찮아요

Maria

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Good location - shame about the mattress.
The place was very handily located. However, the mattress was thin & left both of us feeling sore after 2 nights. The decor was dated.
2022년 7월에 2박 숙박함

2/10 - 너무 별로예요

Andrew 님, Scunthorpe

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had to climb several flights of stairs to get to my room. No lift. Room too small. Shower only had just enough water pressure plus shower base was slippery. Only one socket with a trailing lead. Had to get down on my knees to reach underneath desk to plug anything in. Breakfast unappetising (the sausage looked anemic). Hotel looks nice from the outside but inside it’s in dire need of updating. Parking facilities OK.
2022년 8월에 2박 숙박함

8/10 - 좋아요

Paul

2022년 8월에 1박 숙박함

4/10 - 별로예요

GARRY

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Good location - unloved property
Whilst the location is handy for the town centre and local family, this is a very tired hotel. The room was dirty - a lot of dust on surfaces and particularly around the TV. In desperate need of decorating - badly patched ceiling paper, lots of chipped paint. We paid for breakfast for the Saturday and had no choice, fatty bacon, undercooked sausage, hard fried eggs and a soggy hash brown. We were told to help ourselves to the continental buffet, which consisted of a plate of what looked like luncheon meat - that was it. No bowls for cereal and had to ask for knives to eat the 'cooked' plate. Glad we didn't book for the Sunday!
2022년 8월에 2박 숙박함

8/10 - 좋아요

Sean

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Staff very good but property a bit dated.
2022년 7월에 1박 숙박함

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
It was ideal for what I wanted. Short walk to the town centre’s bars and restaurants and about a 10 minute walk to the train station. It is a little dated but I was pleased on the whole with my stay.
2022년 7월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor condition room and fittings, light switch hidden behind wardobe, dirty/dusty, poor communication from staff. Low price, but
2022년 7월에 1박 숙박함

2/10 - 너무 별로예요

Robert

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tired, dated and not clean
Hotel is very dated with no money spent on the place for years. One member of staff was very friendly and helpful, another was the opposite. Definately would not stay again. Owners need to gain a vit of care and attention for their business. Not only was it dated but also not very clean.
2022년 6월에 1박 숙박함

4/10 - 별로예요

Michael

2022년 6월에 1박 숙박함

2/10 - 너무 별로예요

Tari

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 2박 숙박함

4/10 - 별로예요

Dawn

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 3박 숙박함

4/10 - 별로예요

Janice

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Room condition was poor, wallpaper was peeling, toilet roll holder was broken toilet seat lid was also broken, carpet was worn in patches, TV was very small, family room twin beds were rock hard
2022년 5월에 2박 숙박함

4/10 - 별로예요

Terence

출장 여행
별로예요: 청결 상태, 객실의 편안함
2022년 4월에 8박 숙박함

2/10 - 너무 별로예요

Karl

출장 여행
Truly awful
The worst hotel I've ever stayed in. Dirty, badly managed, delapadated, Shower door fractured my toe as it literally fell off, still waiting to speak with the owners. Hotels. Com useless,, pretend to help but don't even keep records of conversations etc.
2022년 4월에 4박 숙박함

10/10 - 훌륭해요

Richard

2022년 4월에 1박 숙박함

2/10 - 너무 별로예요

Alison

2022년 4월에 1박 숙박함

2/10 - 너무 별로예요

Robert

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disgusting
It was a tip. I kept expecting John Cleese to appear and yell at me. Well that did happen when I went downstairs to ask for a clean towel and explained that my room hadn't been serviced in 2 days. The lady shouted explaining they are only human and can't do everything. Anyway, in 4 days my room was not serviced. Had to ask for toilet paper. The bed had broken springs, it had blood stains on the pillows. The room was freezing cold and couldn't be warmed because the heating just didn't work. The towel hanger was an inch away from the toilet. The bathroom carpet was just disgusting. The breakfast was appalling, hash brown was discoloured, sausage was terrible, the eggs were burned yet still raw in the middle full of slime. They tried to hide it by making it sunnyside "down". Upon asking why my room was never serviced I was told that they had lost the spare keys for my room. I found this funny because I had locked my own room keys in the room and they miraculously got them back for me, despite having apparently lost the other keys. TV channels never worked. Decor and carpets were from the Ark and the curtains couldn't even be hung properly. Advertised restaurant on the website was closed because apparently they had no chefs. Seems this hotel was bought with inheritance or lotto money. Shouldn't be allowed to be open. Bulldozer will do the trick here.
2022년 3월에 4박 숙박함

6/10 - 괜찮아요

Neil

2022년 3월에 1박 숙박함

6/10 - 괜찮아요

Abigail

2022년 3월에 1박 숙박함

8/10 - 좋아요

david

2022년 3월에 1박 숙박함

10/10 - 훌륭해요

Barry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함

8/10 - 좋아요

Dan

2022년 2월에 1박 숙박함

8/10 - 좋아요

Colin

2022년 2월에 1박 숙박함

8/10 - 좋아요

Sarah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2021년 12월에 1박 숙박함

2/10 - 너무 별로예요

Paul

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Worse than Faulty Towers
2021년 11월에 1박 숙박함
답변 제공: Reception 님, 2021년 11월 22일
Thanks for your feedback. Is it possible to know what date did you stay and what issue have you faced during your stay?

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 객실의 편안함
Average, but no complaints
No complaints. Decent price and overall a good night’s sleep. Rooms could do with a little bit of an upgrade but for the price they were adequate
2021년 11월에 1박 숙박함

4/10 - 별로예요

Scott

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 1박 숙박함

2/10 - 너무 별로예요

Andrew

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Broken bed, Ripped Curtains…
Two night stay whilst receiving treatment at nearby hospital - first evening noted the bed was broken and had collapsed in one corner resulting in an uncomfortable nights sleep. Raised issue with hotel and assured that maintenance would rectify, bed still not mended by end of stay. Hotel is in need of a huge clean, decorate and modernisation. Curtains in room we’re ripped and need replacing, sash window frames rotten and won’t stay open, the glass rattling in their rotten frames. Hotel overall in a very sorry state.
2021년 10월에 2박 숙박함

8/10 - 좋아요

James

출장 여행
좋아요: 직원 및 서비스
It is, what it is
Cheap and cheerful hotel. Was great for work. Not far from the site and a 10 minute walk to Rugby town centre. Hotel is tired and does need a lot of TLC. shower head in room was broken so had to hold it above head when showering. Hotel staff very friendly and helpful. Couldn’t ask for anymore off them. They go above and beyond. Just a shame because the site has so much more potential. If working in Rugby again id defiantly stay, but i where to take the misses for the weekend, unfortunately not.
2021년 10월에 4박 숙박함

6/10 - 괜찮아요

Darren

출장 여행
좋아요: 청결 상태, 직원 및 서비스
2021년 9월에 4박 숙박함

2/10 - 너무 별로예요

Nicky

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Appalling conditions
Room was freezing when we arrivwd back in evening, had to move wardrobe to adjust the temperature. Door wouldnt lock properly and had to ring a phone number at 2pm ro get jold of someone to check in. Cleaniness was a joke
2021년 10월에 1박 숙박함

6/10 - 괜찮아요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good fun in Rugby
Great staff. They try hard. Not everything works as well as it might but they certainly try.
2021년 10월에 1박 숙박함

4/10 - 별로예요

Peter

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2021년 9월에 16박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location and exceptional service from staff
We checked in to the Grosvenor hotel to attend a function in town. Whilst our room was small there are larger options available. The location was ideal and the staff were exceptional in their service and friendliness.
2021년 9월에 1박 숙박함

2/10 - 너무 별로예요

Connor

2021년 9월에 2박 숙박함

2/10 - 너무 별로예요

Sean

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Very dated, peeling wallpaper carpets threadbare need some serious TLC. My room was very dusty, lots of mould in the bathroom for £150 for 2 nights very poor. Breakfast for £9.95 was poor it was very salty.
2021년 9월에 2박 숙박함

8/10 - 좋아요

Stephen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
It was a satisfactory stay. Could do with up dating here and there. But lovely people. Friendly staff. I would definitely go back although the building could do with a bit of TLC
2021년 9월에 4박 숙박함

10/10 - 훌륭해요

Mark

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 2박 숙박함

10/10 - 훌륭해요

Kathryn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly
Friendly receptionist. Quite a few stairs
2021년 8월에 1박 숙박함

10/10 - 훌륭해요

Tom

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 2박 숙박함

6/10 - 괜찮아요

GARRY

별로예요: 숙박 시설 상태 및 시설
Ok for a night
Ok for a night but tired hotel. Room basic and bed v uncomfortable. Annoying overflow running 24/7 outside window and had to keep window open as room so hot. Overall def needs some love and care. Travelodge offers better value.
2021년 7월에 1박 숙박함