테라스/파티오
예약 가능 여부 확인

더블트리 바이 힐튼 스털링 - 덜레스 에어포트 여행 후기

4 out of 5
더블트리 바이 힐튼 스털링 - 덜레스 에어포트
21611 Atlantic Blvd, Sterling, VA

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 944개 이용 후기 중 515개" "
평점 8 - 좋아요. 944개 이용 후기 중 263개" "
평점 6 - 괜찮아요. 944개 이용 후기 중 88개" "
평점 4 - 별로예요. 944개 이용 후기 중 49개" "
평점 2 - 너무 별로예요. 944개 이용 후기 중 29개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

8/10 - 좋아요

OH SUNG

2023년 4월에 2박 숙박함

8/10 - 좋아요

Jiyeon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was for business trip. I was satisfied except breakfast
2019년 4월에 1박 숙박함
답변 제공: Yvonne Hart- TFGM 님, 2019년 4월 20일
Hello Jiyeon, Thank you for sharing your honest feedback regarding your stay. Your comments have been shared with the team. Kindly, Yvonne Hart- TFGM

10/10 - 훌륭해요

YOUNGGEUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice hotel
방이 크고 청결하며 직원들은 친절하다. 매우 만족 스럽다.
2017년 11월에 2박 숙박함

10/10 - 훌륭해요

Javon 님, Leesburg

좋아요: 숙박 시설 상태 및 시설
Perfect location, not hard to find and the staff was amazing.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Jason

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel and Staff are great! Room was clean and comfortable. Breakfast was a bit high in price but was ok overall.
2024년 3월에 2박 숙박함

4/10 - 별로예요

Omid 님, Long Beach

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I cannot believe this property is qualified as a four-star hotel. The facilities are very old; the rooms are outdated. This is way below the DoubleTree standard. I was just shocked.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

James

가족 여행
Nice clean property. Very convenient.
2024년 4월에 2박 숙박함

4/10 - 별로예요

Erin

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was assigned a room (at 10 pm) that was dirty and then reassigned a room that had no towels in the bathroom.
2024년 3월에 1박 숙박함
답변 제공: hm 님, 2024년 3월 8일
Thank you for sharing your feedback about your stay at DoubleTree Sterling. We're sorry to hear about your experience not meeting expectations.Your concerns are important to us, and we're taking immediate steps to address them. We genuinely apologize for any inconvenience and assure you that your feedback is crucial for our improvement. We hope to have the opportunity to welcome you back and provide the exceptional service you deserve.

4/10 - 별로예요

Dyonne

좋아요: 직원 및 서비스
The rooms require refreshing. I had to change rooms because the remote control did not work. However, the furniture is dated with scratches and the bed skirts require replacing in all the rooms. The gentleman that checked me in was professional but had to change my room due to the initial room left a lot to be desired. Moreover, the room that I moved to didnt have any shower gel. I don't quite understand the standards for such a prominent hotel back in the day.
2024년 3월에 1박 숙박함
답변 제공: hm 님, 2024년 3월 8일
Thank you for sharing your feedback about your stay at DoubleTree Sterling. We're sorry to hear about your experience not meeting expectations.Your concerns are important to us, and we're taking immediate steps to address them. We genuinely apologize for any inconvenience and assure you that your feedback is crucial for our improvement. We hope to have the opportunity to welcome you back and provide the exceptional service you deserve.

10/10 - 훌륭해요

Luis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: hm 님, 2024년 3월 8일
We appreciate you taking the time to share your feedback on your recent stay at DoubleTree Sterling. Your comments are important to us.We're glad to hear that you had a satisfactory experience. Your input helps us enhance our services, and we value your patronage.Should you have any suggestions or if there's anything specific you enjoyed, feel free to share. We look forward to hosting you again in the future.

6/10 - 괜찮아요

William

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I would love the hotel more if it had all its doors intact and didn't have occasional floods (generally) or shield bugs in my room (my room specificallu)
2024년 2월에 2박 숙박함
답변 제공: hm 님, 2024년 2월 26일
Thank you for sharing your feedback about your stay at DoubleTree Sterling. We're sorry to hear about your experience not meeting expectations.Your concerns are important to us, and we're taking immediate steps to address them. We genuinely apologize for any inconvenience and assure you that your feedback is crucial for our improvement. We hope to have the opportunity to welcome you back and provide the exceptional service you deserve.

10/10 - 훌륭해요

Asefa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I just liked it.
2024년 2월에 2박 숙박함
답변 제공: hm 님, 2024년 2월 26일
Thank you for your excellent review of our hotel! We hope to have the chance to welcome you back again soon!

10/10 - 훌륭해요

Cindy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close enough to shops but far enough for some piece and quiet.
2024년 2월에 1박 숙박함
답변 제공: hm 님, 2024년 2월 26일
Thank you for your excellent review of our hotel! We hope to have the chance to welcome you back again soon!

2/10 - 너무 별로예요

Chintan

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Na
2024년 2월에 1박 숙박함
답변 제공: hm 님, 2024년 2월 12일
Thank you for sharing your feedback about your stay at DoubleTree Sterling. We're sorry to hear about your experience not meeting expectations.Your concerns are important to us, and we're taking immediate steps to address them. We genuinely apologize for any inconvenience and assure you that your feedback is crucial for our improvement. We hope to have the opportunity to welcome you back and provide the exceptional service you deserve.

10/10 - 훌륭해요

Hiroko

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful hospitality I’ve never had before. Thank you so much for assistant manager Kevin!
2024년 2월에 2박 숙박함
답변 제공: HM 님, 2024년 2월 5일
We appreciate you taking the time to share your feedback on your recent stay at DoubleTree Sterling. Your comments are important to us.We're glad to hear that you had a satisfactory experience. Your input helps us enhance our services, and we value your patronage.Should you have any suggestions or if there's anything specific you enjoyed, feel free to share. We look forward to hosting you again in the future.

10/10 - 훌륭해요

Gregory

2024년 2월에 1박 숙박함
답변 제공: HM 님, 2024년 2월 5일
We appreciate you taking the time to share your feedback on your recent stay at DoubleTree Sterling. Your comments are important to us.We're glad to hear that you had a satisfactory experience. Your input helps us enhance our services, and we value your patronage.Should you have any suggestions or if there's anything specific you enjoyed, feel free to share. We look forward to hosting you again in the future.

8/10 - 좋아요

Toni

2024년 1월에 1박 숙박함
답변 제공: HM 님, 2024년 2월 5일
We appreciate you taking the time to share your feedback on your recent stay at DoubleTree Sterling. Your comments are important to us.We're glad to hear that you had a satisfactory experience. Your input helps us enhance our services, and we value your patronage.Should you have any suggestions or if there's anything specific you enjoyed, feel free to share. We look forward to hosting you again in the future.

4/10 - 별로예요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Cleaning Crews Need to Check Appliances/Plumbing
They service was fine, but not my first initial room. When my son and I got into the room we put our things away and was about to settle down for the night. When I turned on the shower the main faucet line would not fully change to the shower setting..I asked for new room they said we will just send Maintenance. Maintenance said they fixed it, when I to try it again, it was broke. So I finally got a new room. I highly recommend your cleaning crews should check appliances and plumbing while they are cleaning, so they can report issues.
2023년 12월에 1박 숙박함
답변 제공: HM 님, 2024년 1월 2일
I truly am sorry that you did not enjoy your recent stay at our hotel. We do try our best to satisfy all of our guest's and I will be sharing your feedback with my front desk team on how to handle this situation better in the future. Again, I do apologize, and I hope you will give us another chance

10/10 - 훌륭해요

Ruth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The personnel were very cordial and welcoming, we felt very comfortable.
2023년 12월에 4박 숙박함
답변 제공: HM 님, 2024년 1월 2일
Thank you for your excellent review of our hotel! We hope to have the chance to welcome you back again soon!

10/10 - 훌륭해요

andrew

출장 여행
2023년 12월에 1박 숙박함
답변 제공: HM 님, 2024년 1월 2일
Thank you for your excellent review of our hotel! We hope to have the chance to welcome you back again soon!

6/10 - 괜찮아요

Johanna

출장 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: HM 님, 2024년 1월 2일
I truly am sorry that you did not enjoy your recent stay at our hotel. We do try our best to satisfy all of our guest's and I will be sharing your feedback with my front desk team on how to handle this situation better in the future. Again, I do apologize and I hope you will give us another chance

10/10 - 훌륭해요

Heidi

2023년 12월에 1박 숙박함
답변 제공: HM 님, 2024년 1월 2일
Thank you for your excellent review of our hotel! We hope to have the chance to welcome you back again soon!

2/10 - 너무 별로예요

Joyce

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Woke up after our third night with bed bug bites. I complained to the staff and was told a manager will reach out to me. We checked out and have not heard anything back. Terrible experience! Terrible service! Do NOT stay at this hotel. Plus now I’m terrified to bring back bed bugs home with us. We will have to get an exterminator to avoid contaminating our home.
2023년 12월에 3박 숙박함
답변 제공: HM 님, 2023년 12월 18일
Dear Ms. Joyce, we are sorry to hear about your bad experience with us. We are investigating this matter, and we will contact you today.

8/10 - 좋아요

Jayne

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: HM 님, 2023년 12월 18일
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 - 훌륭해요

Joel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: hm 님, 2024년 2월 26일
Thank you for your excellent review of our hotel! We hope to have the chance to welcome you back again soon!

8/10 - 좋아요

Helen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely polite and friendly staff. Clean and quiet. Only drawback was shower water temperature was warm, not hot-even when first using. Overall a very nice convenient hotel. Thank you!
2023년 11월에 2박 숙박함
답변 제공: HM 님, 2023년 12월 18일
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
It smelled like a nursing home. Had to run to the store to spray down everything with Lysol and Febreze. Towels/Wash cloths had stains on them. Found almonds on the floor from someone’s previous stay. Wallpaper was ripped right in the middle of the wall. I was not at all satisfied with my stay. Very uncomfortable
2023년 11월에 3박 숙박함
답변 제공: HM 님, 2024년 1월 2일
I truly am sorry that you did not enjoy your recent stay at our hotel. We do try our best to satisfy all of our guest's and I will be sharing your feedback with my front desk team on how to handle this situation better in the future. Again, I do apologize and I hope you will give us another chance

10/10 - 훌륭해요

Felicia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a wonderful time. We also enjoyed the Spiritual Awakening Expo.
2023년 11월에 2박 숙박함
답변 제공: HM 님, 2023년 12월 18일
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 - 훌륭해요

Brian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All was done promptly
2023년 11월에 1박 숙박함
답변 제공: HM 님, 2023년 12월 18일
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel very good
2023년 11월에 1박 숙박함
답변 제공: HM 님, 2023년 12월 18일
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 - 훌륭해요

Tanise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: HM 님, 2023년 12월 18일
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

6/10 - 괜찮아요

Sarah

별로예요: 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Mya

2023년 10월에 1박 숙박함
답변 제공: HM 님, 2023년 12월 18일
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

8/10 - 좋아요

Ahmed

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I thought the check in staff was helpful and friendly and gave me good advice for a restaurant to eat lunch.
2023년 10월에 1박 숙박함
답변 제공: HM 님, 2023년 12월 18일
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

8/10 - 좋아요

Eddie

2023년 10월에 1박 숙박함
답변 제공: HM 님, 2023년 12월 18일
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

8/10 - 좋아요

Helen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to my family
2023년 10월에 2박 숙박함
답변 제공: HM 님, 2023년 12월 18일
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 - 훌륭해요

Mohammad Haroon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: HM 님, 2023년 12월 18일
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 - 훌륭해요

Cary

2023년 10월에 1박 숙박함
답변 제공: HM 님, 2023년 12월 18일
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

4/10 - 별로예요

Mohmmadhassan

좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was badly ventilated. Disinfectant odor made it difficult to breathe. Staff were not helpful to resolve tge issue.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Brittany

2023년 10월에 1박 숙박함
답변 제공: HM 님, 2023년 12월 18일
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 - 훌륭해요

Ragnheidur

2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Bechshanna

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Hotel lobby smelled like onions and body odor
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Beth

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The only thing that was really bad was the water from the sink and shower. The sink sprayed in all different directions and the shower pressure was not good. Other than that the beds were great and the place was very clean.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

8/10 - 좋아요

Katya

2023년 10월에 1박 숙박함
답변 제공: HM 님, 2023년 12월 18일
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 - 훌륭해요

Deborah

2023년 10월에 1박 숙박함
답변 제공: HM 님, 2023년 12월 18일
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 - 훌륭해요

Anna

2023년 9월에 1박 숙박함
답변 제공: HM 님, 2023년 12월 18일
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

4/10 - 별로예요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
A “$6” mixed drink at the bar cost $14. The breakfast that is free at Choice & Quality hotels cost $16. No ice machines were in service. There were no vending machines and the snack bar was very poorly stocked. 👎👎👎
2023년 9월에 2박 숙박함
답변 제공: GM 님, 2023년 9월 26일
Thank you for taking the time to share feedback following your recent visit. I am sorry for the ice machine in your floor is not working and alsao it is another apology that our teams did not inform you that it is working in another floor and I appreciate you letting us know. I hope we can welcome you back again in the future for a truly excellent visit.

10/10 - 훌륭해요

Rose M.

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great customer service
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 26일
Thank you for your excellent review of our hotel! We hope to have the chance to welcome you back again soon!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 26일
Thank you for your stay with us and for taking the time to post your review. We strive to ensure our guests enjoy their accommodations with us. We always offer the best value possible within DoubleTree Sterling . We thank you for your business, and hope to see you again soon!