- 좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
- 별로예요: 직원 및 서비스
Disappointed overnight stay at Grand Hyatt, WC
The hotel was close to the Convention center and room was clean. However, I was disappointed to find out that there was a destination fee of $20 USD that was not noticed when I first booked the room. I can understand a Destination fee for free water or hotel facility use for those staying a bit long period. But, I only stayed overnight, checking in late in evening and checking out early in the morning to catch my flight. I would have been less disappointed if I had been pre-notified of such hotel policy. P.S. The hotel room also did not have any complimentary water bottles in the room. Hotel staff told me in the morning that I should have just called them and they would have brought it to my room. But,it would have been more appropriate if complimentary water bottles were prepared beforehand..