My family (husband & two children) and I were traveling to Washington from Michigan. I called the hotel, as a courtesy, about 9:00pm to inform them that we were still on the road and that we weren't going to check-in until after midnight. The Desk Clerk informed me that they had given our room away (double beds)and that they only had one room left (king bed). When I booked the room I was told that my room would be guaranteed until midnight. Thank God I called when I did!! Sleeping with my kids wasn't pleasant, with all the kicking, twisting and turning that they do. But, at least we didn't have to sleep in the car!! After checking in, I tried calling the front desk for a wake up call, but, our phone didn't work. Also, our toilet leaked.