루프탑 테라스

호텔 제나, 빅로이 어반 리트리트 여행 후기

4 out of 5
호텔 제나, 빅로이 어반 리트리트
1155 14th St Nw, Washington, DC

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1007개 이용 후기 중 691개" "
평점 8 - 좋아요. 1007개 이용 후기 중 186개" "
평점 6 - 괜찮아요. 1007개 이용 후기 중 71개" "
평점 4 - 별로예요. 1007개 이용 후기 중 37개" "
평점 2 - 너무 별로예요. 1007개 이용 후기 중 22개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Rachael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved this place. Nice size rooms. Staff super helpful. Restaurant had great food. Good vibe. Highly recommend!
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Regina

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really enjoyed our time in DC and loved the neighborhood the hotel was in. Everyone was so friendly and the breakfast was a favorite for us and our kids. Very walkable to all the restaurants and monuments. If you Uber anywhere is about 7-10 minutes. We enjoyed everything here! A great experience. We will be back.
2024년 4월에 3박 숙박함

8/10 - 좋아요

Chastity

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The hotel gave a boutique vibe. Check in was quick with complimentary juice at the counter upon arrival. The lobby is nicely designed with a bar, pool table and comfortable seating area. There is also a tiny store if you need last minute snacks. The room was very neat and standard size. There is a fridge however no microwave to warm food. The bed was super comfy and the shower had an interesting design. Disappointing was the pool is not accessible until Memorial Day which should be listed on the website as the pool was one of my reasons for booking. The water pressure at the sink was low and there was an issue with the light not working above my bed or the side lamp. The property is overall nice and would stay again. The gentleman with the bald head at the bar was super pleasant and it is nice when you meet vety pleasant staff.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 22일
Hello Chastity,Thank you for taking the time to share your experience. While we're pleased you enjoyed our comfortable, spacious rooms, we apologize for any inconvenience faced by your amenities or lack of communication regarding pool closures. We'll use your feedback to help us improve the experience of future guests, and thank you for bringing this to our attention. Sincerely,Sherry AbediGeneral Manager

10/10 - 훌륭해요

Leandra

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great experience!
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 22일
Hello Leandra,Thank you for choosing Hotel Zena and for taking a moment to provide your five-star rating! We are so pleased to hear that you had an enjoyable stay with us. It was our pleasure to host you, and we look forward to welcoming you back soon for another memorable experience!Sincerely,Sherry AbediGeneral Manager

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff. Very attentive.
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 22일
Hello Jennifer,Thank you for your review of Hotel Zena! We are pleased to hear you experienced our warm, friendly staff and would love to host you again in the future.Sincerely,Sherry AbediGeneral Manager

10/10 - 훌륭해요

Stacey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place, is in an area of dc with many dining and shopping options. Hotel is modern and clean
2024년 4월에 1박 숙박함
답변 제공: Mike 님, 2024년 4월 20일
Thank you for your feedback. We hope to see you again in the near future!

8/10 - 좋아요

Ruby

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Enjoyed my stay! Staff was friendly, can’t wait to go back when the roof top is open for the season.
2024년 4월에 2박 숙박함
답변 제공: Mike 님, 2024년 4월 20일
Thank you for your feedback. We hope to see you again in the near future!

6/10 - 괜찮아요

Safiyah

좋아요: 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: Mike 님, 2024년 4월 20일
Thank you for your feedback. We hope to see you again in the near future!

8/10 - 좋아요

iryna

좋아요: 청결 상태, 직원 및 서비스
Location is good.
2024년 4월에 3박 숙박함
답변 제공: Mike 님, 2024년 4월 17일
Thank you for your feedback. We hope to see you again in the near future!

8/10 - 좋아요

Rich

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Team Zena 님, 2024년 4월 16일
Thank you for taking the time to rate your recent experience with us. We look forward to welcoming you back to Hotel Zena on your trip to Washington DC

6/10 - 괜찮아요

Angela

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Staff was amazing! Several lights in room didn’t work. You shouldn’t share a room with anyone you don’t want to be able to watch you shower in The shadow box style shower. Lots of stains throughout the property and it could be cleaner. The biggest upset for me was all of the add on “fees” and deposit. As a gold member I was able to request early check in (I knew there would be a fee). We also had a $25 Expedia gold credit. We also got 2 mixed drinks at the bar ($50 😮). With that being said the “fees” at check out were $275!!!!! That’s more than half of what I paid Expedia to book the room for the weekend. This is just dishonest pricing/ bait and switch, and even with as nice as the staff was I won’t book here again.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Angela,Thank you for taking the time to share your feedback with us. We apologize for the issues with the lights in your room, and we will take a look into this. In addition, we are sorry to hear of any disappointment regarding our resort fees. We always strive to be as transparent as possible regarding this matter, so we will be sure to discuss all of your feedback internally. We're pleased to hear you experienced our warm and friendly staff, and we would appreciate another opportunity to provide you with the accommodations you expected and deserve.Sincerely,Sherry AbediGeneral Manager

10/10 - 훌륭해요

Jus

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Staying for one night. Will say because you are located in in the circle it is a bit more noisy because you do have so many entertainment options nearby. Hotel itself is nice clean love the decor and the ambience
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Hi Jus,We always enjoy hearing from our guests, and we're glad our attention to cleanliness impressed you. It's also great to know that our decor was to your liking. Please come see us again soon.Sincerely,Sherry AbediGeneral Manager

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved the fun and funky woman empowerment vibe!
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Hello, Michelle,Thank you so much for the five-star review. We are so pleased to hear you enjoyed our awesome feminist vibes, and we hope you'll come back to visit us again soon!Sincerely,Sherry AbediGeneral Manager

8/10 - 좋아요

Jan

가족 여행
좋아요: 청결 상태
Big and comfortable beds. Limited breakfast options. No buffet, but vouchers. Modern rooms. Finishing in bathrooms could be better. Good location.
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 14일
Hello Jan,Thank you for choosing Hotel Zena and for taking a moment to provide your review. We are pleased that our location and comfortable beds added to the enjoyment of your stay! Regarding breakfast, we offer dining options including a full breakfast menu in our lobby restaurant. It was a pleasure to host you and we look forward to welcoming you back soon!Sincerely,Sherry AbediGeneral Manager

6/10 - 괜찮아요

Jada

좋아요: 청결 상태
별로예요: 직원 및 서비스
답변 제공: Team Zena 님, 2024년 4월 16일
Thank you for taking the time to rate your recent stay with us. I am sorry to see there may have been aspects of your visit that did not meet your expectations. Please feel free to contact us if you wish to discuss your stay in further detail.

8/10 - 좋아요

Olivia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved our stay at Zena. The stay was exceptionally friendly and accommodating. We loved our room choice and are happy with the fact that we did the larger room. Inside the room, there were a couple of minor things (taped ceiling lights, scratched floors) that we noticed but it didn't affect our overall stay. The room was clean and we felt very comfortable. Would stay again!
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 11일
Hello Olivia,Thank you for choosing to stay with us at Hotel Zena. Impressing every guest with our exceptional service is always a top priority for us, so we're thrilled that was the case for you. It's also great to read our clean, comfortable accommodations were a highlight of your trip. It was a pleasure to host you, and we hope to welcome you back soon.Sincerely,Sherry AbediGeneral Manager

10/10 - 훌륭해요

Jonathan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff and perfect location.
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 9일
Hi Jonathan,Thanks for the five stars! It warms our hearts to hear you enjoyed the warm hospitality from our knowledgeable team and our prime location, which is mere steps from the White House and other historical landmarks. We would be delighted to welcome you back for another terrific stay.Sincerely,Sherry AbediGeneral Manager

10/10 - 훌륭해요

Lilian Isabel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great boutique hotel located a few blocks from the metro. Close to White House. Friendly staff at reception. Yummy flavored waters offered at entrance. Beds were comfy although the pillows were a little too stiff for us. That’s just personal preference. Would definitely stay again.
2024년 4월에 5박 숙박함
답변 제공: General Manager 님, 2024년 4월 9일
Hi Lilian,Thank you so much for the five stars. We're so pleased you enjoyed our complimentary refreshments and had the opportunity to take advantage of our fantastic location within walking distance of the great monuments. Rest assured, your suggestions for improvements will be taken into consideration, and we appreciate your generous feedback. We look forward to welcoming you back to Hotel Zena soon for another exceptional getaway.Sincerely,Sherry AbediGeneral Manager

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Team Zena 님, 2024년 4월 16일
We are thrilled to see how much you enjoyed your recent visit to Hotel Zena! Please come back and see us again on a future trip to the city.

10/10 - 훌륭해요

Christina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a lovely stay and the customer service was A1. I will definitely be coming back. Plus we lucked up with parking the entire weekend. The room was beautiful and I loved the women empowerment theme!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 9일
Hello Christina,Thank you so much for choosing to stay with us at Hotel Zena. Our goal is to provide every guest with exceptional service, so we're thrilled our commitment to this shone through during your visit. It's also great to read you enjoyed our lovely accommodations! The pleasure was truly ours, and we hope to welcome you back soon.Sincerely,Sherry AbediGeneral Manager

10/10 - 훌륭해요

Renee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved it here! Best hotel I’ve ever stayed at. Staff were incredibly friendly and kind, super clean, all around a great place to stay.
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 6일
Hi Renee,Thank you for visiting Hotel Zena! We are delighted you had a wonderful stay and appreciate your compliments. Thanks for spotlighting our clean facilities and friendly service. We are glad you enjoyed your time with us, and we look forward to seeing you again soon.Sincerely,Sherry AbediGeneral Manager

10/10 - 훌륭해요

Jalyn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Jason M

2024년 3월에 3박 숙박함

8/10 - 좋아요

Jonathan 님, Dublin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s nice but food and drinks are very expensive. Staff are nice and friendly.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 6일
Hello Jonathan,Thank you for choosing Hotel Zena and for sharing your review. We are delighted you enjoyed our wonderful staff. They work hard to ensure our guests have a great stay, so they will be delighted to read your kind comments. Please come see us again someday.Sincerely,Sherry AbediGeneral Manager

10/10 - 훌륭해요

Wendy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Russell

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 6일
Hello Russell,Thank you for being our guest and sharing your short yet wonderful five-star review. We are thrilled you enjoyed your stay at Hotel Zena and look forward to welcoming you back again soon.Sincerely,Sherry AbediGeneral Manager

10/10 - 훌륭해요

Jeff 님, Henderson

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was fantastic. Great location to the sites. Very nice people working there as well. Would definitely stay there again.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 6일
Hi Jeff,We always enjoy hearing from our guests. It's great to know that our convenient location and friendly staff added to your experience. The next time you're in town, please come see us again at Hotel Zena!Sincerely,Sherry AbediGeneral Manager

8/10 - 좋아요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy commute and centrally located. Very friendly staff!
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 6일
Dear Michelle,It's always a pleasure hearing from our guests. We're glad our convenient, welcoming accommodations added to your experience, and we look forward to seeing you again soon.Sincerely,Sherry AbediGeneral Manager

8/10 - 좋아요

Christian

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a very nice hotel. Room was clean and comfortable. The bed was super comfortable. I do wish they had hooks to hang towels and more cabinet space for clothing. They are supposed to be eco friendly but how do you inform staff that towels will be reused. The staff is very pleasant and the lobby has a very hip and modern feel. The art work all around the property is very interesting.
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 6일
Hi, Christian,Thank you for taking the time to leave a review. We are pleased to hear you enjoyed your stay and were able to enjoy our comfortable and clean rooms, which we pride ourselves on being soothing spaces with artful touches. We have passed on your compliments to our team, and hope you'll visit us again soon.Sincerely,Sherry AbediGeneral Manager

10/10 - 훌륭해요

Tracy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was amazing! It had unique rooms, wonderful food, friendly staff and it was exceptionally clean. Within walking distance or metro distance from everything. We loved the shout out it gave to women of influence as well. So much better than a major chain hotel:)
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 6일
Hi Tracy,It brightens our day to know that you had a fantastic stay with us! From our unique and empowering decor to our delicious offerings and impeccable accommodations, we strive to exceed expectations with every visit. Hopefully, you took full advantage of our fantastic location, and we appreciate you mentioning our proximity to Metro. Thank you for your kind review, and we hope you return soon!Sincerely,Sherry AbediGeneral Manager

6/10 - 괜찮아요

Richard

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
I liked the property feeling and look. I did not like the resort fee that was not mentioned on Expedia. It was explained this is for wifi and anything else we used. We didn’t use the wifi or anything extra in the hotel. The fee I found unnecessary for the price we were paying for the hotel. If anything give it back if it is not used by guests.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 6일
Dear Richard,Thank you for taking the time to share your thoughts with us. We are glad you appreciated our environment and ambiance. However, we are disheartened that we were unable to meet all of your expectations. We always strive to ensure we are transparent with fees so if there are any questions regarding this, we would be happy to discuss it with you directly. Meanwhile, we will be sure to share your feedback with our team for improvement. Please visit us in the future for an even better experience. Sincerely,Sherry AbediGeneral Manager

10/10 - 훌륭해요

Miriam 님, Virginia Beach

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff, very clean and well appointed rooms, and of course excellent dining on premises.
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 6일
Hi Miriam,It was a pleasure hosting you at Hotel Zena! We're glad our clean, welcoming accommodations and onsite dining impressed you. The next time you're in town, please come see us again.Sincerely,Sherry AbediGeneral Manager

8/10 - 좋아요

lydie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great location and very friendly staff (ezekiel, and the figtree restaurant staff). The room had some minor issues i would not expect in a 4star hotel though: broken tiles in the bathroom and the ventilation there did not appear to function at all. Minor issues though and we had a great stay.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Hello Lydie,We appreciate you reviewing your stay at Hotel Zena. Our team strives to make each guest feel welcome, so we know Ezekiel will be delighted to read your kind words. Rest assured, our maintenance department will investigate your comments and they are grateful for your feedback. Thank you for highlighting our great location near DC's landmarks and museums, and we hope you had a wonderful time exploring our area. It would be a pleasure to see you again. Sincerely,Sherry AbediGeneral Manager

10/10 - 훌륭해요

Molly

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Clean rooms, friendly staff, great bartender.
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
Dear Molly,We're so happy to know that our clean accommodations and friendly team members were the highlights of your stay! Thank you so much for the perfect rating, and we hope to see you again soon. Sincerely,Sherry AbediGeneral Manager

10/10 - 훌륭해요

Alicia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I want to give a special shout out to the gentleman who was working the desk the day we checked in. He not only gave us all of the information we needed, he upgraded our room for a nice deal and also gave us an extra hour on checkout as a courtesy. Wonderful experience, gorgeous hotel, clean and amazing staff. Definitely will recommend to friends and family and we will be back!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
Hi Alicia,Thank you for your kind review and thoughtful recommendation. We're delighted our hospitable team left a memorable impression on you, and we appreciate your kind words about our impeccable hotel. It was truly a pleasure having you as our guest, and we look forward to your return!Sincerely,Sherry AbediGeneral Manager

10/10 - 훌륭해요

Mirjana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked very much cleanness of the hotel. It was convenient location and we were able to walk to the White House and other landmarks. The shampoo, body lotion and cream were organic with very pleasant smell.
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 3월 29일
Hello Mirjana,Thank you! It was a pleasure welcoming you to Hotel Zena, and we are delighted you enjoyed your stay. We hope our great location, spotless accommodations, and wonderful amenities will keep you coming back on future trips to the area.Sincerely,Sherry AbediGeneral Manager

10/10 - 훌륭해요

RICHARD

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Team Zena 님, 2024년 4월 16일
We are thrilled to see how much you enjoyed your recent visit to Hotel Zena! Please come back and see us again on a future trip to the city.

10/10 - 훌륭해요

Clare

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely clean, staff were so professional and helpful, art work amazing and location perfect. Thank you!
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 3월 29일
Dear Clare,Thank you for choosing Hotel Zena. We're delighted you found our hotel exceptionally clean and enjoyed the hospitality of our team. It's also wonderful that our thoughtfully curated art and ideal location contributed to your experience. We look forward to welcoming you back soon!Sincerely,Sherry AbediGeneral Manager

10/10 - 훌륭해요

Shannon 님, Chapel Hill

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cool hotel and very friendly staff!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 29일
Dear Shannon,Thank you for sharing your experience at Hotel Zena! We're thrilled you found our hotel excellent and our team top-notch. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay!Sincerely,Sherry AbediGeneral Manager

10/10 - 훌륭해요

Tim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice art
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 29일
Hello Tim,It was a pleasure to welcome you to Hotel Zena, and we thank you for sharing your lovely five-star review. We are delighted you enjoyed our wonderful art and look forward to welcoming you back for another memorable visit.Sincerely,Sherry AbediGeneral Manager

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in experience was top notch...Ezekiel (who checked me in) was fast, professional, and friendly...the type of person who makes a nice experience way better. Room, bed, and pillows all terrific. Would definitely stay here again.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Hi Jeffrey,Thank you for visiting Hotel Zena. We are glad you enjoyed your time with us, and we want to thank you for your kind words. Ezekiel will be pleased when we share your comments with him. It was an honor having you as our guest, and we look forward to seeing you again soon!Sincerely,Sherry AbediGeneral Manager

10/10 - 훌륭해요

Carlos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love this hotel it was a really great choice for us in DC
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Hello Carlos,Thank you so much for choosing Hotel Zena. It brightens our day to know that we were able to be a part of your amazing stay. Receiving recognition is always appreciated, and we hope you'll choose us again for your next visit! Sincerely,Sherry AbediGeneral Manager

8/10 - 좋아요

Emily

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only disappointing thing was the breakfast room service order, it took almost an hour & a half, they got my son’s order wrong & didn’t send the orange juice we ordered.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Hello Emily,We enjoyed hosting your family at Hotel Zena. While we trust you had an overall pleasant stay, we apologize for the misstep with your breakfast order. Rest assured, our culinary team will review your helpful feedback. We value you as our guest, and we hope to welcome you back. Sincerely,Sherry AbediGeneral Manager

6/10 - 괜찮아요

Eren

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The reception staff was reeking of cigarettes. Not friendly at all.
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Dear Eren,Thank you for sharing your concerns with us. Our hotel is a friendly, smoke-free environment, and we sincerely apologize for any front desk attendants who didn't reflect that. We'll discuss your comments with them to improve the first impression we make on our guests. Your feedback is valued and we hope for an opportunity to make your next visit even better.aSincerely,Sherry AbediGeneral Manager

10/10 - 훌륭해요

Purvaja

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel. Clean and beautiful decor. Bright and airy. Staff is very nice and accommodating too.
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Hello Purvaja,Thank you for choosing Hotel Zena and for sharing such a delightful review. We are thrilled you were impressed with our beautiful decor, clean accommodations, and friendly staff. We look forward to welcoming you back for another five-star experience.Sincerely,Sherry AbediGeneral Manager

10/10 - 훌륭해요

Lisa

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was seamless and a very comfortable stay
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Hi Lisa,It was a pleasure hosting you at Hotel Zena! We're glad you had a comfortable visit, and we look forward to seeing you again the next time you're in the area.Sincerely,Sherry AbediGeneral Manager

10/10 - 훌륭해요

Sarah

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property with lots of activities, plenty of chairs by the pool, good food and drinks. Only negative was not enough availability all of the specialty restaurants.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 17일
Dear Sarah,We're thrilled you enjoyed our beautiful property, poolside amenities, and culinary delights. Your feedback regarding the availability at our specialty restaurants is also appreciated, and we are exploring ways to enhance accessibility for our guests. It was a pleasure having you as our guest, and we look forward to welcoming you back to Hotel Zena and offering an even more satisfying experience.Sincerely,Sherry AbediGeneral Manager

6/10 - 괜찮아요

Teresa

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Not only is this hotel extremely overpriced, it charges you an additional "resort" fee of $30 per night--even though the pool and rooftop bar are closed for many months of the year. In no way is it a resort. That's a lot to pay for 2 cans of water!!!!
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Hello Teresa,While we thank you for being our guest and sharing your feedback, we are sorry you had some concerns during your stay. Please note that we list our Guest Amenity inclusions, as well as the timeframe for our pool, on our website under the FAQ section, as well as the confirmation letter. We hope we have another opportunity to welcome you back and impress you further.Sincerely,Sherry AbediGeneral Manager

10/10 - 훌륭해요

Pei

2024년 3월에 2박 숙박함
답변 제공: Team Zena 님, 2024년 4월 16일
We are thrilled to see how much you enjoyed your recent visit to Hotel Zena! Please come back and see us again on a future trip to the city.

8/10 - 좋아요

Tracy 님, Brooklyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Conveniently located, easy to walk around close to the African American museum (15 min walk). Enjoyed the round shower, excellent at keeping the floors dry. It was off-season for the rooftop, so will have to go back o enjoy that.
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Hi Tracy, It was wonderful having you as our guest recently. We're delighted you took full advantage of our excellent location and the convenience it affords our guests. Receiving recognition for our rejuvenating showers is always appreciated as well! Thank you for your review, and we look forward to welcoming you back in the future to enjoy all that we have to offer. Sincerely,Sherry AbediGeneral Manager