시즌별로 운영되는 야외 수영장, 08:00 ~ 20:00 오픈, 카바나(요금 별도), 수영장 파라솔

요텔 워싱턴 DC 여행 후기

4 out of 5
요텔 워싱턴 DC
415 New Jersey Ave Nw, Washington, DC

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1427개 이용 후기 중 733개" "
평점 8 - 좋아요. 1427개 이용 후기 중 356개" "
평점 6 - 괜찮아요. 1427개 이용 후기 중 182개" "
평점 4 - 별로예요. 1427개 이용 후기 중 83개" "
평점 2 - 너무 별로예요. 1427개 이용 후기 중 73개" "

9.2/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

4/10 - 별로예요

Ella

2023년 10월에 7박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2023년 11월 7일
Good day Ella,Thank you so much for rating your recent stay at YOTEL Washington DC. I'm sorry to see that we did not wow you this trip. If convenient, I would love to hear some specific feedback on how we can do better to improve your experience next time around. If you wish to share anything specific, please don't hesitate to reach out to me directly at the hotel so that we can begin a dialogue and we can learn from your experience.We hope you will give us another opportunity to earn your business and wow you next time around.In service,Matt Sommers, General Manager

10/10 - 훌륭해요

IL HWAN

출장 여행
좋아요: 청결 상태, 객실의 편안함
Affordable, clean and conveniently located
Conveniently located near the Capitol building. They helped us to check in after midnight. Affodable given it was clean and well-maintained. I will definitely try to come back to this hotel if I come back to DC.
2023년 5월에 5박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2023년 6월 5일
Good day IL HWAN,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 - 훌륭해요

YANGGI

2022년 11월에 2박 숙박함
답변 제공: Matt Sommers 님, 2022년 11월 21일
Good day YANGGI,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

8/10 - 좋아요

donsong

2022년 9월에 2박 숙박함
답변 제공: Matt Sommers 님, 2022년 9월 13일
Good day donsong,Thank you so much for rating your recent stay at Yotel Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

8/10 - 좋아요

Eric

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My room, 1055, was cleaned daily. Staff was professional, courteous and helpful.
2024년 4월에 5박 숙박함

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and the staff was very kind. Very easy to walk to the National Mall!
2024년 4월에 3박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 4월 19일
Good day Jennifer,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

6/10 - 괜찮아요

Laura

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Meh. Service fee of $35 daily was supposed to include $10/day food credit. Nope. Asked and was told only $20 for full 5 day stay. Child's book was taken during cleaning on first morning after we were told only cleaning every other day.
2024년 4월에 5박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 4월 18일
Good day Laura,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests. I am eager to investigate further to attempt to make it right. If convenient, please reach out to me directly at the hotel so that we can discuss your experience in greater detail.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

8/10 - 좋아요

Lindsay 님, Union City

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
This property is very convenient to the Capitol and other legislative buildings in the DC area.
2024년 4월에 2박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 4월 18일
Good day Lindsay,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 - 훌륭해요

Adam 님, Madison

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great facility and staff - Look forward to visiting when the pool is open!
2024년 4월에 5박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 4월 18일
Good day Adam,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington. The pool is guaranteed to be fully open by Memorial Day, however, if the weather gets to a point of stability, we will open early. Stay tuned!We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 4월 16일
Good day James,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

8/10 - 좋아요

Fe 님, Isabela

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No me gusto la forma que me trato el dia 5 de abril la joven que estaba en el front desk, Cuando fui a cambiar la habitacion por la que nos correspondia. Es una persona que debe estar mas orientada a servicio al cliente. Por eso le di un 3. en servicio para que mejoren con esta persona. Sin embargo Mia es excelente fue muy agradable su recibimiento, nos ofrecio ayuda mas alla de sus responsabilidades y en adicion se esforzo en entendernos a pesar que no era su idioma. Gracias Mia!!!! Eres la mejor.
2024년 4월에 5박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 4월 16일
Buen día Fe,Gracias por elegir hospedarse en el YOTEL Washington DC. Apreciamos su negocio y valoramos sus comentarios mientras nos esforzamos continuamente por mejorar cada día para nuestros huéspedes.Esperamos que nos brinde otra oportunidad de ganar su negocio en el futuro.En servicio,Matt Sommers, director general

6/10 - 괜찮아요

Aaron

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Clean but blinds didn’t open and it took 3 days and 7 phone calls to get them to fix. Their fix made it so the blinds didn’t close. Wouldn’t use them again except for a one-night stay.
2024년 4월에 4박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 4월 16일
Good day Aaron,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests. I am terribly sorry that my team was unable to resolve the window blinds issue in a timely manner. Your experience is not indicative of the high standards we set for ourselves and I am sorry that we failed during your stay.I hope you will reach out to me directly so that I can attempt to make it right for your next visit to DC.In service,Matt Sommers, General Manager

10/10 - 훌륭해요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was extremely friendly, but overworked.
2024년 4월에 3박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 4월 16일
Good day Christopher,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

10/10 - 훌륭해요

Dena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice property & friendly staff.
2024년 4월에 4박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 4월 16일
Good day Dena,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 - 훌륭해요

Ivis 님, Sarasota

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent experience.
2024년 4월에 5박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 4월 10일
Good day Ivis,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved my stay at Yotel!Staff was Great as was atmosphere,will come back!
2024년 4월에 7박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 4월 10일
Good day Mary,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

4/10 - 별로예요

Kevin

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Modern hotel with cool LED lighting and reclining bed. Rooms are clean and separate shower and toilet. Parking is expensive, but you can park for half price at Hall of the States building behind, garage entrance is on E st NW, check it on Spot Hero or Best Parking app. Front desk are not customer services oriented, you will get the same level of service from a government offices or a kiosk. Cleaning staffs and valet are nice.
2024년 4월에 2박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 4월 9일
Good day Kevin,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests. Please look out for our Park N Play package that bundles parking with your room rate at savings of up to 25 per night. We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

6/10 - 괜찮아요

Roseanne

The parking lot is tight and odd...I ended up parking around the block...There were homeless people sleeping on the ground aroubd the hotel.
2024년 3월에 2박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 4월 9일
Good day Roseanne,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

6/10 - 괜찮아요

Stephanie

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 4월 9일
Good day Stephanie,Thank you so much for rating your recent stay at YOTEL Washington DC. I'm sorry to see that we did not wow you this trip. If convenient, I would love to hear some specific feedback on how we can do better to improve your experience next time around. If you wish to share anything specific, please don't hesitate to reach out to me directly at the hotel so that we can begin a dialogue and we can learn from your experience.We hope you will give us another opportunity to earn your business and wow you next time around.In service,Matt Sommers, General Manager

10/10 - 훌륭해요

Shane

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Emily

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All & all was excellent.
2024년 4월에 2박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 4월 9일
Good day Emily,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

8/10 - 좋아요

Misty

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I did not get the room that I reserved and the staff would not refund the difference. And a “city” view, is not as imagined; staring at the Hyatt is not what I expected. Lots of hair in the shower. It is nearly attached to a fire station so siren’s were loud. Parking is $50-$60/day. Staff in the restaurant were very friendly & helpful.
2024년 4월에 2박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 4월 9일
Good day Misty,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests. Please look out for our Park N Play package that bundles parking with your room rate at savings of up to 25 per night. The cleanliness issues you encountered are deeply regrettable and completely against our service standards. If interested, please reach out to me at the hotel directly so that we can discuss you experience and I can attempt to make it right.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

10/10 - 훌륭해요

Van

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The parking garage is too small. You need to be very careful in the parking garage especially if you are backing up. Many cars get accidents in the garage.
2024년 4월에 2박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 4월 3일
Good day Van,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

4/10 - 별로예요

Maribel

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 4월 4일
Good day Maribel,Thank you so much for rating your recent stay at YOTEL Washington DC. I'm sorry to see that we did not wow you this trip. If convenient, I would love to hear some specific feedback on how we can do better to improve your experience next time around. If you wish to share anything specific, please don't hesitate to reach out to me directly at the hotel so that we can begin a dialogue and we can learn from your experience.We hope you will give us another opportunity to earn your business and wow you next time around.In service,Matt Sommers, General Manager

4/10 - 별로예요

CHARLIE

2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Coffee on each floor - nice
2024년 3월에 1박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 4월 2일
Good day Paul,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 - 훌륭해요

Vincent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff at this facility is absolutely exceptional. They did everything they could possibly do to make you feel welcome and glad you came there. If there was anything that you had a concern about they would fall over themselves to make it right.
2024년 3월에 4박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 4월 2일
Good day Vincent,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

6/10 - 괜찮아요

rekha

별로예요: 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 4월 19일
Good day Rekha,Thank you so much for rating your recent stay at YOTEL Washington DC. I'm sorry to see that we did not wow you this trip. If convenient, I would love to hear some specific feedback on how we can do better to improve your experience next time around. If you wish to share anything specific, please don't hesitate to reach out to me directly at the hotel so that we can begin a dialogue and we can learn from your experience.We hope you will give us another opportunity to earn your business and wow you next time around.In service,Matt Sommers, General Manager

6/10 - 괜찮아요

Lily

단체 여행
좋아요: 청결 상태
The hotel was very nice. Very modern with beds that rise and recline. Nice bathrooms also. There isn’t a coffee maker in the room but they have a coffee station on each floor by the elevator. I was disappointed with the bar area. Each time we wanted to go to the bar they said they were closed even though the hours posted said they should be open. When we arrived at 10 pm there was no food available at the hotel. You had to order uber eats or go out. Also housekeeping never took our used cups and threw them away. One night we ate in the room and they never took the dirty dishes. The front desk staff was very friendly but I feel they must have been understaffed in the restaurant and in housekeeping. The hotel is very close to the capitol and the museums. Location was great.
2024년 3월에 6박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 4월 2일
Good day Lily,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

2/10 - 너무 별로예요

Deanna

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
As VIP member I should have received a room upgrade. Instead, I got a basic room with view at AC systems and when I mentioned it to the management, I received no response. Secondly, we were arriving 1 hour prior to check in. I called the front desk asked if we can check in earlier as we have 2 little kids (2 and 4yo) and lady on the phone wanted to charge me $55 for early check in. So YOTEL you getting one star from me for such simple gesture that you don’t offer your guests of complimentary early check in if room is available. Lastly, they charge $35 per day for amenities such as coffee (in the hallway) and water. The coffee machine wasn’t working, I had to call the front desk so they can recalibrate coffee maker and wait 30 minutes. The pool was closed because it’s not a season. So they charge $35 per day for things they don’t have. For family of 4 we only were given 2 towels. Had to wait for hours to get extra towels as they said they understaffed.
2024년 3월에 1박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 4월 2일
Good day Deanna,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests. As a Premium VIP with Expedia, we genuinely value your business. I apologize that an upgrade to our First Class room with 2 Queen beds and a view was not available on your arrival date. Please note that the 35 nightly facility fee also includes a daily 10 food and beverage credit (simply charge the bill to your room) as well as a curated list of exclusive discounts to area attractions and tours. I am terribly sorry that this was not explained better at check-in. We will conduct some additional training to ensure that this doesn't happen again in the future.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

8/10 - 좋아요

Morgan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Highly recommend with one scruple. The staff and facilities were amazing, everyone was so helpful and friendly. The location is exceptional, and all of the many things we were in DC to see and take part in were truly in short (15-30 mins) walking distance away. Around the hotel there were several easy places to grab food without the gouging prices (we loved Jack’s Famous Deli and Z-Burger!). The one thing that might be an issue for some was the utter lack of privacy in the room. The bathroom/shower situation is a cloudy glass partition that is little more than a shower curtain in the room. There is no separate bathroom, but an unlockable glass door that doesn’t reach the ceiling. Anyone in the room with you will get to hear and smell anything happening in the room, fyi. The doors and walls to the hotel itself are very thin, and normal volume conversations can be heard from guests on either side very easily. Despite the two minor things, the hotel is very strongly recommended, and was a big part of our wonderful trip to DC!
2024년 3월에 4박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 4월 2일
Good day Morgan,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington. Please look out for our 'First Class' room types that offer some larger spaces and more traditional hotel room layouts that might suit your needs better next time.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 - 훌륭해요

Genia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very hip hotel that was unusual but very accommodating. I fell in love with the adjustable beds as they offered flexibility for room use, the room lighting options were also very cool and the hydration bars (on each level) was great for our adventures. Close proximately to capital and mall so we could explore on foot. Excellent place. Would stay there again.
2024년 3월에 1박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 4월 2일
Good day Genia,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

8/10 - 좋아요

Michael

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good Location, Great Restaurant, Big/Nice TV, Staff Helpful/Responsive. Hotel and Restaurant/Bar had a nice vibe. Noisy in the morning...could really never sleep past 7a.
2024년 3월에 4박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 3월 29일
Good day Michael,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

8/10 - 좋아요

Hawkins

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 3월 29일
Good day Hawkins,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

8/10 - 좋아요

Aaron

좋아요: 청결 상태, 직원 및 서비스
The hotel was a cery good location to seeing the city
2024년 3월에 4박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 3월 27일
Good day Aaron,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

6/10 - 괜찮아요

Daniel

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's a nice property. Rooms are clean, bed was comfortable. Good bar/restaurant. Every floor has complementary coffee and water stations, and the coffee is good. Service left a lot to be desired. No one answered in housekeeping or the front desk when i called, and i let the phone ring a long time. After my room was cleaned there was no kleenex. It was empty when i left the room, no idea why it wasn't refilled. Took 20 minutes to get more. My sink faucet trickled out. Should have been noticed and fixed before i checked in (they did fix it the next day). Iwent to get coffee this morning and there was no cream. Someone from housekeeping should have seen that, but my guess is that it's someone else's job and so it was ignored. I called the front desk, and this time someone answered. Still no cream a half hour later. Then i go to check out (which you have to do in the lobby. There was a long line and only one person at the front desk (looked like their second terminal was down). They have self checkout kiosks, but it wouldn't let me check out. So i waited for me than 20 minutes just to check out and was told i couldn't check out on the kiosk because i booked through Expedia. Staff was nice, just not very efficient. And my guess is that they are also understaffed.
2024년 3월에 2박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 3월 27일
Good day Daniel,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests. I am disappointed to read about your experience as your recap does not live up to our standards and I apologize that we failed during your stay. If interested, please reach out to me directly so that we can discuss further and I can attempt to make it right.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

10/10 - 훌륭해요

Dirk

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a pleasant experience.
2024년 3월에 1박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 3월 27일
Good day Dirk,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 - 훌륭해요

Robert

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 3월 26일
Good day Robert,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

8/10 - 좋아요

Roberto

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel is very millennial style, very techie reception area, hotel is close to Union Station Definitely not a traditional Hotel but doable
2024년 3월에 4박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 3월 25일
Good day Roberto, Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests. Our mission at YOTEL is to challenge the status quo. We appeal to those who find traditional hotels uninspiring, searching for a different experience and not just a great sleep. We provide unique spaces, each with their own personality, all delivered with a touch of fun and tons of passion. Thank you very much for sharing your review with us! We hope you will give us another opportunity to earn your business in the future. In service, Matt Sommers, General Manager

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good property!
2024년 3월에 3박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 3월 25일
Good day Michael,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 - 훌륭해요

Vincent

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super modern hotel with unique tastes. Highlights include large rooms, adjustable bed, and adjustable LED mood lighting. The only “problem” is that it is quite a bit of a walk (15 mins) if you wanted to go towards downtown or to the center of National Mall. Not too big of an issue, unless you’re traveling back at night, in which you’ll have to pass a homeless shelter. We felt safe however, but always good to be observant and cautious, especially traveling with kids. On the other hand, the location is very close to the Capital (if you wanted to rope drop it), as well as Union Station (which is helpful for any trains going out of town). The hotel is very self-managed, with check ins and check outs done at a kiosks, so we barely talked to anyone during our stay. Overall, 8/10, would definitely stay there again.
2024년 3월에 3박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 3월 22일
Good day Vincent,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington. Please note that we do offer the more traditional check-in and out experience at our "Mission Control" desk in the lobby so it is a "choose your own adventure" type of experience for those on the go, the kiosks work great! For those who want more of the personalized experience, our Mission Control team is available.We hope to see you again soon!In service,Matt Sommers, General Manager

8/10 - 좋아요

Chynna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I enjoyed my stay, some of the front desk girls were really nice and a few had an attitude but that’s okay.
답변 제공: Matt Sommers, General Manager 님, 2024년 3월 21일
Good day Chynna,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests. If convenient, please reach out to me at the hotel directly so you can share with me which employees were not delivering service up to our standards. We want to make sure all of our guests receive the best service and experience possible.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

10/10 - 훌륭해요

Terrence

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice modern upgraded hotel. Very close to Capital Bldg
2024년 3월에 3박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 3월 19일
Good day Terrence,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

8/10 - 좋아요

Steve

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was helpful.
2024년 3월에 4박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 3월 18일
Good day Steve,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

4/10 - 별로예요

Graham

출장 여행
별로예요: 직원 및 서비스
Was waiting in line behind about five customers to check in and asked the receptionist if the kiosk would be able to give me a key and she said yes, so I went to try to check in at the machine. The machine had an error and wouldn't let me check in so I had to go back to the receptionist to explain I needed help. She pretended to have not seen me waiting in line, despite having made eye contact with me as I was standing in said line minutes earlier, and the customers behind me lied and said I cut them when I was just trying to return to my spot. The receptionist became rude and unreasonable, would not hear me out, and seemed to take the side of the two customers who were lying for some reason. Impossible to say for sure, but it should be noted that I was of a different race than the other people. The proof is all on the lobby security footage shortly before 8:30 pm on 3/16/24. Unprofessional treatment and a difficult check in process that wasted enough of my time to cause me to be late for an important event. Will not be returning.
2024년 3월에 1박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 3월 18일
Good day Graham,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests. I did have a chance to review the camera footage from the 16th and can clearly see where the issue occurred. We pride ourselves on delivering an effortless experience, and I am so sorry that we failed during your stay. I would be interested in discussing this with you in greater detail to see if I can make it right. If convenient, please reach out to me directly at the hotel so we can discuss further.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

8/10 - 좋아요

Sonia 님, Toa Baja

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 3월 18일
Good day Sonia,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 - 훌륭해요

Stewart

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice modern hotel
2024년 3월에 1박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 3월 22일
Good day Stewart,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 - 훌륭해요

Billie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worked well for me coming from Amtrak. Loved the reclining bed.
2024년 3월에 2박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 3월 18일
Good day Billie,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 - 훌륭해요

Roxie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a lovely visit. Can’t complain. The restaurant however, needs better food options.
2024년 3월에 3박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 3월 15일
Good day Roxie,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

10/10 - 훌륭해요

Vlad

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place.
2024년 2월에 1박 숙박함
답변 제공: Matt Sommers, General Manager 님, 2024년 3월 14일
Good day Vlad,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager